外贸客服邮件回复模板很详细的.doc

西联信息：FIRSTNAME:jiandeLASTNAME:tangpostcode:351100address:putiancity,fujianprovince,china Welcome to PayPal complaint center, if you have any questions on the merchants products or services , please contact us at We will help you contact with the merchant and solve the problem for you in time.RP-Kerrie-英文风险 9:11:31网上银行交易的截图（需要包括金额，付款时间，扣款公司）信用卡扫描件（照片）（需要包括持卡人姓名，信用卡前四位和后四位号码）持卡人身份证（风险不大可以驾照，但必须是持卡人本人的）客户想要换货，退货：so sorry,if we shipped the correct order you can not return.can we refund 20 dollars as compensation? I hope you can understand, thank you.退款：okay. we will refund in 24 hours. please check. thank you.Thank you for understanding.we will refund in 24 hours. please check. 还没付款：so sorry, we can not find it. maybe the payment declined or it is still pending. please check. thank you.要订单号：Please tell us the order number or correct email address you left on the order then we can check it. thank you.跟踪号没更新的：So sorry for the inconvenience. There are plenty orders everyday. Shipping speed it a little bit slow. we contacted the shipping company already. They will update the shipping info. Please wait two days more. Thank you for your patience.so sorry about it.we contacted the shipping company already. they will make the delivery faster. please wait. thank you.多收手续费：so sorry for the inconvenience. the extra payment is handling fee. it is took by our bank. I hope you can understand. thank you.1. Are your products authentic or not? Why are they so cheap?（正品 便宜）Authentic productsHey,This is legit site. All the products are100%authentic and with original tags. welcome to our website and buy anything you like. We are worldwide products supplier and our products are highly praised by our customers. There are stocks from our own factory, no tax and no shipping cost. That is why the price is so cheap.We have plenty orders everyday. You can trust us and place the order on our site freely. We guarantee customers privacy also. Dont worry anyone will get your info.Thank you.C.S.D.2.单子确认So sorry for the delay confirmation. We received the payment of your order already. We will check and ship you the order asap. Then our customer service will email you the tracking number. The delivery time is 5 to 7 days to your door.Please wait. Thank you.客户未收到退款so sorry for the inconvenience. we applied yourrefund to credit card company already.The refund processing time is 7 to 20 days. so it may take a few days for you to receive the refund. please wait. thank you.贝宝发线下Okay. We will email you the Paypal payment invoice. Please check your email. Then you can pay directly via your paypal account. thank you.不想给退货Could you tell us why you want to return the order? thank you. Greetings,so sorry about it. if we shipped the correct order you can not return. The shipping cost is rather high here. We spent a lot on the cost.can we refund 30 dollars as compensation? I hope you can understand. Thank you.换货付运费If you want to exchange the order you need to pay 50 dollars shipping cost. THE SHIPPING COST IS RATHER HIGH HERE. I HOPE YOU CAN UNDERSTAND. THANK YOU.定做很久还没发货I will talk to our shipping department and make it faster. please wait. thank you.不能用贝宝建议西联hey,so sorry that the order amount is big. we can not send you paypal invoice. do you like to pay by western union? if you pay by western union you can get 20% discount.thank you.叫客户取消争议Hey,Could you tell us why you file the dispute on paypal?please cancel the dispute then we can refund immediately, or else we can not refund. it takes long time for you to get the refund.未付款催款邮件order number:Greetings,Thank you for ordering on our website /So sorry to inform you that the payment declined, and we have payment methods for you to finish your order.1.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Number, with 10 numbers), shipping address, Tel. number and country. Pay by western union you can get 20% discount. For example: If your original price is 100 dollars , you pay by western union you only need to pay 80 dollars.If you want to pay by Western Union,pls e-mail us and then we will send you information about the Western Union2.Paypal payment. If you want to pay by paypal, please ask us to send you the paypal money request.then just check your email and pay directly via your paypal account.3.Please go through our site and reorder, you can pay by visa card, after you done the payment you can email us the order number.Thank you.快递订单号 Order Number:Greetings,Thanks for your order.We shipped the order already. The tracking number of your order is:You can track the order at or/english.htmlThe shipping company always updates the shipping info two days later after we shipped the order. The delivery time is 5 to 7 days to your door. Please wait.2. What about the delivery time and method? （发货时间，查询方式）The delivery time always take 5-7 business days to arrive at your door. We ship the order in 24 hours. You can track your order via: or /english.html. 3. 调货还没发货客户确认订单so sorry for the delay confirmation.we do some adjustment with the factory.the shipping department said they will ship you the order tomorrow. after we shipped the order our customer service will email you the tracking number. please wait. thank you.4 询问订单号( 客人要求给电话的情况)Greetings,Thank you for your email.Could you tell us your order number ? Then we can check the order and email you the details. If you have any question, pls contact us at any time if you like :our te. No: 8583860660Thank you.Customer Service Department 5 询问订单号（一般情况）Greetings,Thank you for your email.Please send us the order number, then we can check for you and give you feedback ASAPIf you need any help , pls contact us .Customer service department.6 要求退货以及折扣协议过程1）退货（首次回复问理由 给15-25%折扣）Hey,Could you telll us why you want to return the order?You can return the shoes, but the shipping cost is very expensive and the refund procedure takes a long time around 15-30 days.If possible, we give you $20 as the compensation, and you can keep the items.,you can save shipping fee about 60 dollars too .Thank you.Customer Service Department 退货（首次承认货品不正给15-25%折扣）Greetings, So sorry for the problem , because our supplier tell us the products are all original.But there is problem now , you can send the item back, but the shipping cost is too high and the refund procedure will take a long time, If possible , we can refund $30 and you can keep the items, you can save shipping fee about 60 dollars too .Thanks and best regardsC.S.D.2）折扣（再次要求退款给20-30%左右）Hey,Thank you for your email.How about refund 30% of the payment? And you can keep the items.you can save the high shipping fee also.Pls consider it again.Thank you.C.S.D3）退款（最后协议成功退款，不行在给出退货地址时还可以再次出折扣在30%-40%）Greetings,Thank you for your email.We will refund you in 24 hours , pls check it in 2-4 weeksPls wait patiently!Thank you.C.S.D4）退货地址Greetings,Pls send the item back to:Receiver Name: Jiande Tang Address: NO.201 B Building 2, XiuShuiHuaTing, LiCheng District ,Putian city, FuJian Provice,China Post code: 351100 Tel:OTE：Inside the package box please write your order number, name, and what reason for return, refund or exchange.And pls write down the tracking number of returning, then pls email us the tracking number and website . When we receive it we will refund to you.But if you keep the items you will get 30% payment refund, and we will refund to you asap, if you return the products, the shipping cost is too high, and the procedure will take a long time. Pls thinking it over.Thank you.C.S.D.7 客人下单成功通知 Dearfriend,Thankyouforyourorder.We are greattoinformthatyourtransactionissuccessful.Theordernumberis: *Wewillship you the order in 24 hours and you will receive the parcel around 5 days.After we ship you the order our customer service will email you the tracking number.Ifyouhaveanyquestionscontact us.Thank you.Customer Service Center 9 付款未完成（催款邮件）Greetings,Thank you for ordering on our website : /So sorry to inform you that the payment declined, and we have payment methods for you to finish your order.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Number, with 10 numbers), shipping address, tel. number and country.Below is our western union info (get 20% discount)First name: Jian DeLast name: TangAddress : shanghai china Zip Code : 201100For example: If your original price is 100 dollars ,. you pay by western union you only need to pay 80 dollars2.Paypal payment. If you want to pay by paypal, please ask us to send you the paypal money request.then just check your email and pay directly via your paypal account.3.Please go through our site and reorder, you can pay by visa card, after you done the payment you can email us the order number.Thank you.Customer Service CenterBSH ：LV ： SEO：10包裹未妥投 /Urgent parcel: your orderGreetings,Thank you for your order. The parcel has arrived the postal office of your side, please contact the postal office and get the order. Or else it will go back to our company. or you can call the USPS customer service to ask them to resend the parcel to you, here is the tel. number：1-800-ASK-USPS (800-275-8777)M-F - 8:00am-8:30pm ETSat - 8:00am-6:00pm ETSun/Holidays* - ClosedIf you have any question pls contact us.Thank you.C.S.D11没货需要客人换货Order not in stockHey,Thank you for your order.so sorry that the item you order is not in stock, could yougo through our site and choose other items instead ? please choose at least three items and tell us the products ID or pictures you want. Then we will change the order and ship you the order asap.Sorry for the inconvenienceThanks and best regards.C.S.D.12订单确认( 用于金额过大的订单确认)Greetings,Thank you for your order.We guarantee the security of our customers credit card info and privacy. In order to prevent others steal your credit card and use it to place the order .we need to make order conformation with you. Please provide those info to us.eg. telephone number . item name , shipping address , the last four number of your credit card, or the scanning copy of your credit card .After we receive the email we will ship you the order in 24 hours. Please contact the credit card customer service center if you have any billing problem. The email address for credit card dispute center:CCredit Card Service Center13. How do I know my shoe size? 鞋码，尺寸Can you tell me what size you wear in your country , our technical will confirm your size.Mens shoes Women shoesMens shoesWomen shoesUS sizeUK sizeEUR sizeUS sizeUK sizeEUR size87415.53368.57.5426.54379.58.54374.5381094485.5391110458.5640121146Greetings,Below is the size information:MensUK:5US:6EU:39,MensUK:6US:7EU:40,MensUK:6.5US:7.5EU:41,MensUK:7.5US:8.5EU: