饭店旅游专业英语教学模块01.doc

饭店旅游专业英语教学模块序号项目内容学时数1Reservation 22Reception23Answer the calls24Check-in and check-out45Housekeeping26Room service27At the airport28City sighting seeing4合计20Unit 11 Reservation客房基本种类单人间 single room大床间 double room双人间 twin room三人间 triple room普通套间 junior room商务套间 business room复式套间 duplex room连接套间 connecting room豪华套间 deluxe suite总统套间 presidential suite 句型精选1. reservations. Can i help you? 客房预订部，可以为您效劳吗？2. Id like to reserve a room.我想订个房间。3. How much is the room？房租是多少钱？4. For which day? 您想订在哪一天？5. Which kind of room would you prefer?您喜欢哪一种房间呢？6. How many nights,please?请问您希望住几晚？7. How many guests,please?请问有多少人？8. May i know your name?可以告诉我您的姓名吗？9. How do you spell that?请问怎么拼写？10. May i have your phone number?可以告诉我您的电话号码吗？Reserving a room by phoneFront Desk: Royal Hotel, can I help you? Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have. What kind of room would you like? Tom: Id like a suite with an ocean view, please. Front Desk: No problem, sir. Tom: What is the price of the suite? Front Desk: It is US$ 280 per night. Tom: It is a little high. Im told that your hotel is offering discount now. Front Desk: Yes, but the offer ended yesterday. Im sorry. Tom: Oh, I see. Then do you have anything less expensive?Front Desk: No, sir. So far it is the least expensive suite for tomorrow night. Tom: OK, I will take it. By the way, does the price include breakfast? Front Desk: Yes, it does. Now could I have your name, please? Tom: My name is Tom Zhang. Front Desk: Would you kindly spell it for me? Tom: That is T-O-M, Z-H-A-N-G. Front Desk: Thank you, I got it. And how long do you expect to stay? Tom: About three days. Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow. Front Desk: Thank you. See you. 前台：皇家酒店，我能为您服务吗？ 汤姆：我急需一个房间要明晚住，请问你们还有空房吗？ 前台：还有空房。您需要什么样的房间？ 汤姆：我想要一个可以看到海景的套房。 前台：没问题，先生。 汤姆：价格如何？ 前台：每晚280美元。 汤姆：价格有点高。我听说你们酒店正在打折。 前台：是的，但打折期昨天就结束了。很抱歉。 汤姆：我明白了。那么你们是否还有其他便宜一点的套房？ 前台：没有了，先生。到目前为止，这是能为明晚提供的最便宜的套房。 汤姆：那好吧，我就预定它了。顺便问一下，房价是否包括早餐？ 前台：是的，包括早餐。现在我能请问您的尊姓大名了吗？ 汤姆：我叫汤姆，张。 前台：您能拼读一下吗？ 汤姆：T-O-M，Z-H-A-N-G。 前台：谢谢，我记下了。另外您预计在此停留多久？汤姆：大约三天。 前台：好的。我们的登记时间是在下午一点钟之后。明天见。 汤姆：谢谢。明天见。Unit 2 Reception住宿表格常见内容姓名 name in full姓 surname名 first name性别 sex出生日期 D. O. B.国籍 nationality职业 occupation护照号码 passport No.签证号码 visa No.永久地址 permanent address接待单位 received by抵店日期 arrival date离店日期 departure date房号 room No.房租 rate付款方式 payment住客签名 guest signature1. please sign here.请在这里签名。2. Were expecting you.我们正期待您的光临。3. May i see any identifications?我能看看您的身份证件吗？4. How would you like to settle you bill? 您打算如何付款呢？5. Please enjoy your stay here.祝您住得愉快。6. Your room is not ready yet.您要的房间没准备好。7. Would you mind waiting,please?您介意等一会吗？8I want a double How long do you intend to stay in this hotel？您准备住Dialogue A ：welcome to china hotel.may i help you?B: Id like to check in,please.A: May i have your name,please.B: Im john black.A: Were expecting you,Mr. Black.you reserved a twin from today to tomorrow for two night.is that right?B: Exactly.A: Could you fill out the registration form,please?B: Fine.A :May i take a print of the card,please?B: Sure,here you are.A: Thank you Mr. Black.your room is 2809 on the 8th floor.a bellman will B: show you to the room.please enjoy your stay.-Words and Expressionsnationality n国籍forward v发送，寄发for warding address 转投地址passport n护照place of issue 发照地点signature n签名departure n离开regulation n规章，规定，条例negotiation n谈判；磋商extension n延长日期Unit 3 Answer the callsUnit 4 Check-in and check-out1.reservation 预约，预订；保留 2.check in 报到，记录；到达并登记 check out 检验；结账离开；通过考核；盖章3.paying adj. 支付的；赢利的；合算的n. 支付；填缝；放送绳链v. 支付；报答（pay的ing形式）4.balcony 阳台；包厢；戏院楼厅I want to cancel my reservation. 我要取消我的预订。 What time would you like to check in?您什么时候要来办理住宿登记？You can check out at any time before 12 noon.您可以在中午12点以前退房。Are you paying in cash or by cheque? 你用现款还是用支票支付?I hope the view from the balcony is good.我希望阳台的视线也不错。We hope we can make the payment in RMB.我方希望能用人民币来支付。Here is the hotel service information booklet. 这是我们宾馆的服务信息册。基本词汇：number号码reservation number 预订的房间号credit card 信用卡 连读时失去爆破check支票v. 检查 travelers check 旅行支票room 房间Third序数词 the third 第三 floor 楼层 third floor 三楼balcony 阳台 lovely room 漂亮的房间view 风景 with a viewkey 钥匙对话一：A：Good evening, miss! What can I do for you? B：I want to check in. My reservation number is 180. A：Are you Ms. Nancy Wang? B：Yes.A：晚上好，小姐。有什么需要我效劳的吗？B：我要入住，我的预定号码是180.A：您是王南希女士吗？B：是的。对话二： A：I want to check in. My reservation number is 3221. B：Will you be paying by credit card or check, miss? A：Can I pay with travelers check? B：Certainly. Your room is on the third floor. It has a balcony. A：Thats nice. B：Yes, it is a lovely room with a view. A：Is that right? B：This is your room key and I hope you will like it.A：我要入住，我的预定号码是3221.B：小姐，您是用信用卡还是支票付款？A：我能用旅行支票吗？B：当然可以。您的房间在三楼，有个阳台。A：真不错。B：是啊，是个可以看到风景的漂亮房间。A：是吗？B：这是钥匙，希望您能喜欢。旅游英语：办理退宿手续本课重点记忆词汇1.check out 检验；结账离开；通过考核；盖章2.settle 支付，结算 account 账目，账单3.settle/pay the bill close my account 结账 4.total 总数，合计 5.total bill 总费用6.payment 付款，应付的款项7.make the payment 付款方式8.hotel 9.service 服务10.hotel service 酒店服务 information信息，资料booklet 小册子基本词汇一：Just a moment 稍后，稍等draw bill 结账change 零钱receipt收据again 再一次，又一次 A:I would like to settle my bill. B:Just a moment, please. I will draw your bill for you. Your total bill is $500. How would you like to make the payment?A:In cash, please. Here you are.B:Here is your change and receipt. Hope to see you again.A：我想要结账。B：请稍后，我计算一下。您的费用总共是500美元。您向怎样结账？A：用现金，给你。B：这是找给您的钱和收据。希望下次再来。 基本词汇二：pay my bill 结账room number 房间号George d:d Wright rait 乔治，赖特hotel service 旅馆服务A：Good morning, sir. Can I help you?B：Id like to pay my bill now.A：Your name and room number, please?B：George Wright, Room 706. raitA：Yes, Mr.Wright. Have you used any hotel service this morning?B：No, I havent used any services.A：Fine. This is your bill, Mr.Wright. Four nights at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars.A：早上号，先生。我能为您做什么？B：我现在想要结账。A：请问您的名字和房间号码？B：我叫乔治，赖特。706房间。A：好的，怀特先生。请问您今天早晨是否用过旅馆内的服务设施？B：没有，我没有使用过。A：好的，赖特先生，这是您的账单。4个晚上，每晚90美元，加上膳食费，总共是665美元check-in住宿登记；check-out退房；hotel rates房价；advance deposit定金；discounts折扣；lowest price最低价;single rooms单人间；double rooms双人间;deluxe suites豪华套房;Presidential suites总统套房；hotel Features酒店特色；room Facilities房间设施；housekeeping客房服务1. Your name and room number, please?1.请问您的姓名和房间号码？2. Please sign your name here. 请您在这里签名。3. Have you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施？4. Four nights at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars. 4个晚上，每晚90美元，加上膳食费，总共是660美元。5. Can I pay by credit card?我可以用信用卡支付吗？6. Id like to pay my bill now. 我想现在结账。7. Excuse me. Were leaving today. Id like to pay our bills now. 劳驾，我们今天要离去了，希望现在就把账结清。8. By the way，Id like to tell you that the check-out time is 12:00 noon,sir. 先生，顺便告诉您，结账后离开旅馆时间是12点。9. The total for the eight days is five hundred sixty yuan and eighty fen. 8天来总计是560元8角。10. Please add to my account. 请记在我的账里。11. Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green?格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12. Yes, my friend and I just had breakfast at the dining room, but we didnt use any services. 是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。Unit5 Housekeeping句型精选1. turn-down service. May i come in?收拾房间了，我可以进来吗？2. Please call the front desk when you want your room done.当您需要清理房间时，请给前台打电话。3. May i vacuum the room now?我可以吸尘吗？4. May i tidy up your desk?我帮您整理一下书桌好吗？5. may i move this?我可以移动这个吗？Dialogue AA：HousekeepingMay I come in？B：Yes，pleaseA：When would you like me to do your room，sir？B：You can do it now if you likeI was just about to go down for my breakfast when you cameBut before you start，would you do this for me？A：Yes，what is it？B：I would like you to go and get me a flask of hot waterI need some hot water to wash down medicine after breakfastA：Im sorry that your flask is emptyIll go and get you an- other flask thats full at onceB：Thank youUnit 6 Room serviceKey Sentences（重点句子）1. housekeeping,may i come in?客房部，我可以进来吗？2. I need an internet cable for my laptop.我需要一条笔记本电脑的网线。3. Would you tidy up a bit in the bathroom.请整理一下浴室好吗?4. Just tell me whatever you would like me to do.有什么事要我做，请尽管吩咐。5. I will ask our manager to take care of your request.我会叫经理来处理您的请求。 -Dialogue AVisitor：Room service，pleaseRS：Room serviceVisitor：This is 301Id like a bucket of ice，pleaseRS：Anything else，sir？Visitor：Yes，some ginger ale， shrimps salad， apple pie andbeef steakwell done（A moment later）RS：Room serviceVisitor：Come inRS：Heres your order，sirPlease sign your name and room number here on the billVisitor：All right There you areRS：Thanks， sirUnit 7 At the airport飞机票(指限定条件)endoresement/restrictions旅客姓名 name of passenger旅行经停地点 good for passage between起点城市 from起飞日期 date起飞时间 time订座情况 status机票确认 ticket confirm登机口 gate前往城市 to承运人(公司) carrier航班号 flight no.座舱等级 class (fare basis)机号 plane No.机座号 seat No.吸烟坐位 smoking seat非吸烟席 non-smoking seat机场费airport fee国际机场international airport国内机场domestic airport机场候机楼airport terminal国际候机楼international terminal国际航班出港international departure国内航班出站domestic departure卫星楼satellite人口in出口exit; out; way out进站(进港、到达) arrivals不需报关nothing to declare海关customs登机口gate; departure gate候机室departure lounge航班号FLT No (flight number)来自.arriving from预计时间scheduled time (SCHED)实际时间actual time已降落landed前往.departure to起飞时间departure time延误delayed登机boarding由此乘电梯前往登机 stairs and lifts to departures货币兑换处money exchange; currency exchange订旅馆hotel reservation行李暂存箱luggage locker出站(出港、离开) departures登机手续办理check-in登机牌boarding pass (card)护照检查处passport control immigration行李领取处luggage claim; baggage claim国际航班旅客international passengers中转transfers中转旅客transfer passengers中转处transfer correspondence过境transit报关物品goods to declare贵宾室V. I. P. room购票处ticket office航空公司汽车服务处 airline coach service免税店duty-free shop行李牌luggage tag办理乘机手续Key Sentences（重点句子）1.Ticket，please. A window or aisle seat， sir.请出示机票。你是要靠窗的还是要靠通道的座位，先生。2. Id like a seat in the smoking section.我想要吸烟间里靠窗的座位。3. Put your bags on the scale.请把您的旅行包放在秤上。4. Whats the weight limit？重量限制是多少？5. May I carry this satchel？我可以带着这个小提包吗？6. Your boarding pass，sir.这是您的登机证，先生。7. Have a good flight， sir.祝您飞行顺利，先生。8. I have two pieces of baggage to check in.我有两件行李要办托运手续。9. Do you have any hand baggage？您还有手提行李吗？10.These are your baggage checks.这是您的行李提单。11. Which would you like to have， aisle seats or windows eats.您二位喜欢什么座位，靠通道的还是靠窗的。12. Wed like to have one window seat definitely， in then on smoking section.我们一定要一个靠窗的座位，在不抽烟区。Dialogue A（A. C. ：Airline Clerk）A. C. ：Ticket，please.A window or aisle seat， sir？Visitor：A window seat，please.Also，Id like a seat in the smoking section.A. C. ：Please put your bags on the scale.Visitor：Whats the weight limit？A. C. ：Forty-four pounds.Visitor：I hope my bags arent overweight.A. C. ：No，youre O. K. .Visitor：May I carry this satchel？A. C. ：Yes，sir.But，please attach this claim tag.Visitor：All right.A. C. ：Your boarding pass，sir.Visitor：What gate？A. C. ：Gate twelve.Visitor：Thanks.A. C. ： Have a good flight，sir.Dialogue BDancy：I have two pieces of baggage to check in.Agent： Fine. Just a minute，please. Your baggage is a little bit overweight. Its two kilos.Dancy：May I take something out of it？ Theres an over coat I can carry by hand.Agent： As you like. Do you have any hand baggage？Dancy：I dont have any. But my wife has a handbag.Agent：Thats O. K. .These are your baggage checks. Which would you like to have，aisle seats or window seats？You dont smoke，do you？Dancy：Wed like to have one window seat definitely，in thenon smoking section.Agent：O. K. . Here are your boarding passes. Please go and have a seat in the satellite hall.Words and Expressionsscale n. 秤盘；磅秤satchel n. （皮或帆布的）书包；小提包baggage n. 行李aisle n. 通道，走廊nonsmoking section 不抽烟区satellite hall 卫星厅 Unit 8 City sighting se