Local Patient Participation Report - Abbey Medical Practice局部患者参与医疗实践报告-修道院.docx

Abbey Medical PracticePatient Participation DES - Local Participation Report TemplateDocument ControlA.Confidentiality NoticeThis document and the information contained therein is the property of Abbey Medical Practice.This document contains information that is privileged, confidential or otherwise protected from disclosure. It must not be used by, or its contents reproduced or otherwise copied or disclosed without the prior consent in writing from Abbey Medical Practice.B.Document DetailsClassification:Author and Role:Dr Rajat Srivastava (GP Partner and Group Chair)Organisation:Abbey Medical PracticeDocument Reference:Current Version Number:1.1Current Document Approved By:Dr Rajat SrivastavaDate Approved:15.3.2012 C.Document Revision and Approval HistoryVersionDateVersion Created By:Version Approved By:Comments Abbey Medical PracticeLocal Patient Participation ReportDate Published: 15 March 2012A description of the profile of the members of the PPG:Dr R Srivastava Partner and Chair Mel Smith Practice Manager and Secretary Marilyn Weekley Assistant Practice Manager and member Mr Roger Aston - memberMr Stuart Farrar-Hayton - memberMrs Marion Moore - memberMr Ian Richards - memberMrs Linda Ridge memberMrs Frederica DSouza member Ms Bridget Gibson (Local Involvement Network (LINk) in attendance first meeting A description of what steps the Practice has taken to ensure that the PPG is representative of its registered patients and where a category of patients is not represented then what steps have been taken by the Practice in an attempt to engage with those patients:STEPS TAKEN1. A mail shot was sent too registered patients over the age of 16yrs in the second week of November informing about the group and inviting them to join2. Displayed posters in the waiting rooms in main and branch surgery3. Displayed invite on waiting room Display TV screens4. Highlighted the group and invite in the practice newsletter 5. Highlighted the group and invite on the practice website (adding a new page for the group)6. Set up a virtual patient reference group for patients unable to engage face to face FURTHER ATTEMPTS TO ENGAGE UINRESPRESENTATED GROUPS 7. Sent copies of posters to LINK for display and to a local community centre in Earls Barton8. GPs individually approached patients from ethnic minorities to join the groupA description to be entered in around how the Practice and the PPG determined and reached an agreement on the issues which had propriety within the Local Practice survey:The idea for the survey was discussed in the first meeting. This was an open forum and the patient group came up with the topic of Transport to surgery as they wanted to know how patients got to the surgery, how easy it was to get to the surgery, etc. We formulated a survey, disseminated it to the group for ownership and amendments. Two weeks later, with suggested amendments incorporated; we carried out the survey on line and in practice. A description of how the Practice sought to obtain the views of its registered patientsThe survey was made available on our website via the virtual patient forum. We also provided the survey at the reception desk at both our practices. Patients that signed in at the reception were encouraged to fill out the surveys and drop them in a box.We emailed the survey to the PRG members, sought their view and amended the survey questions. The survey related information was also highlighted on the patient information screens in the waiting area. A description of how the Practice sought to discuss the outcomes of the local survey and the Practices action plan togetherThe patient group met in February, where in a presentation was made by Dr Srivastava. The survey results were discussed and outcomes debated. The decisions and outcomes were made available on the practice website and at the reception desks in both branches.A description of the findings or proposals that arose from the local Practice survey and what can be implemented and if appropriate reasons why any such findings or proposals should not be implementedPatients surveyed did not use public transport or volunteer transport much.Whilst 55% of patients said it was possible to use public transport (Bus) to get to the surgery, 1% actually used this mode of transport. Reason given was that the service was either too infrequent or too difficult requiring multiple changes. We have made bus routes available at the practice and on our website.The patient group felt that approaching the above data to the bus services might lead to them stopping the existing service and leave the patients with no public transport at all.Majority of patients made car journeys (80%) and majority of these found car parking easySurprisingly few people used Volunteer transport. It was decided to highlight this transport via means of newsletters and posters. Whilst the survey did not bring this up, the group felt that the pedestrian access to the practice was unsafe and it was decided to approach the PCT estate regarding a new safer pedestrian approach to the practice.A summary of any evidence including statistical evidence relating to the findings or basis of proposals arising out to the local Practice survey: Whilst it is possible for the majority to get to the surgery by public transport, it is not the easiest / most convenient mode 1 % of patients used public transport Vast majority used a car Vast majority of car users found it easy to park Almost 1/10 patients use a Taxi A Description of the action which the Practice, the PCT intend to take as a consequence of discussions with the PPG in respect of the results, findings and proposals arising out of the local Practice survey. Repeat survey in 12 months with additional questions such as patient demographics, etc. Installation of a Taxi calling service (Telephone line) from surgery premises as taxis used frequently Create awareness of Voluntary Transport as seems to be underused Not much can be practically done re: public transport Approach PCT Estates re: a new pedestrian access to the practice A description of the opening hours of the Practice premises and the method of obtaining access to services through the core hours:WELLINGBOROUGH PREMISES Monday to Friday 08.00am to 6.30pmEARLS BARTON PREMISES Mondays to Thursdays - 8:30am to 5.00pm Fridays 8.30am until 12.30pm.In addition, app