饭店服务英语习题答案.doc

Unit 1Lesson 1Look and Learn1. Standard room2. Single room3. Presidential suite4. Triple room5. Rollaway bed6. Honeymoon suiteDialogue A. 1. The reduction of household expenses is necessary. 2. Many travelers enjoy walking on the bund at night. 3. Today, my brother e-mails his pictures to me. 4. Life is a single journey. We are on the road. B.1. Jason is in New York now. 2. The room costs 4,250 yuan per night and Mr. Mraz will stay a week. 3. There is no discount for children because it is the peak season now. ReadingA. 1. reputation2. economy3. vacation4. commercial5. hubB. 1. No2. Yes.3. Yes.Lesson 2Look and Learn1. Tariff2. Key card3. Travel agencyDialogueA. 1. If you bear with me a little longer, I will answer your question. 2. His duty is to fill out the operation records every day. 3. This group consists of 10 members. 4. A 10 % service charge is added. B. 1. No. 2. Yes. 3. No. 4. Yes.ReadingA. 1. avoid2. destination3. accommodation 4. siteB. 1. 床铺 外滩2. 考虑体贴3. 青年旅社饭店4. 保证确信Lesson3Look and Learn1. Payment2. Voucher3. Credit cardDialogueA1The jar contains 10 glasses of water. 2. Would you mind switching the television to channel 8?3. Tickets are available free of charge from the school.4. I wonder if you can help me. B. 1. Single rooms left on the second floor and sixth floor. Jenny preferred the room on the second floor.2. Jenny guaranteed the reservation because it is the busiest season now. 3. The expiration date of Jennys credit card is October, 2015ReadingA. 1. 保证 使。相信2. 包含留住3. 具体的特别的4. 办理离店手续办理入店手续B.1. 需预先支付的保证性预订要求客人抵达饭店时全额支付费用。2. 由此，如果客人未能来店登记，饭店可扣留押金并取消该人的预订。 Lesson 4Look and Learn1. Log in2. Charge a fee3. Fill sth inDialogueA.1. It is a shame that she was not here to see it. 2. We will arrange for a car to collect us to the airport. 3. We will cancel the meeting until next month. 4. Here is my contact number while I am away. B. 1. b2. a3. cReadingA 1. dial拨电话号2. Log in/on登记、注册3. fill in/out填写（表格）4. charge a fee收取费用B. 1. 大多数饭店都提供网址，客人可以登录后取消他们的预订。 2. 通常， 饭店用电子邮件的方式向客人发送取消预订的信件。Unit 2Lesson 1Look and Learn1. Trolley2. Taxi3. Limousine4. Customs5. Parking lot6. Welcome boardDialogueA. 1. The train was delayed by heavy rain. 2. Ill pick you up on the way to the hotel. 3. Let me introduce my friends to you. 4. He waits for his brother for two hours at the station. 5. He was late because of missing the last bus. B. 1. You can introduce yourself by telling the guest your name and your hotel. 2. This time, Michael took longer time than the usual flight. 3. It was delayed because of the bad weather. Reading A. 1. welcome board接机牌2. the Chief Concierge礼宾部领班3. further instruction进一步的指示4. A friendly smile友好的微笑5. tourist attractions旅游胜地B.1. 当客人到达时， 应有礼貌地打招呼并示意微笑。2. 帮助客人把行李放在饭店的接送车上。3. 在机场接机时，应带好接机牌并在等候客人时高高举起。Lesson 2Look and Learn1. service brochure2. hotel lounge3. luggage cart4. register5. bellboy6. passportDialogueA 1. check in-which is required in order toobtain room service for the stay2. register-to put information,especially your name, into a record in a hotel3. sauna-a room which is heated to a high temperature,usually with steam4. cozy-warm,comfortable and safeB. 1. The morning-call is at 8 a.m.2. I will say “May I help you with your baggage?” when I help the guests with their bags3. I will say “Sorry to have kept you waiting.” when I keep the guest waiting. Reading A.1. front desk2. check in3 conciergeB. 1. Yes.2. Yes.3. Yes. Lesson 3Look and Learn1. wash set2. towel3. air conditionerDialogueA.1. He lives far away from us.2. Whats wrong with the heater?3. We apologize for this inconvenience.4. Id like to extend our stay for two days, for we have to take part in some business activities. 5. Sorry for failing to inform you immediately. B. 1. The room is noisy because it is close to the baggage elevator. 2. Yes, he changes his room successfully. 3. He stays at Room 1228, which is far away from the baggage elevator. Reading 1. Front Desk2. Business Center3. Food and Beverage Department4. Housekeeping Department5. Fitness CenterLesson 4Look and Learn1. Cash2. Travellers cheque3. Left-luggage office4. Handbag5. Suitcase6. Claim tagDialogueA1. We hope you drop in to our hotel soon. 2. Here is you bill and please check it.3. Could you take care of my baggage please? Ill leave for a while. 4. Id like to check out today. Can I have my bill now/5. Could you tell me todays exchange rate? I would like to change some dollars. B.1. Mrs. Bush brought the handbag with her and the bellboy took two suitcases down to the front desk. 2. Mr. Green will pay the bill by credit card. Reading 1. clerk-c2. handle-d3. guest-b4. luggage-aUnit 3Lesson 1Look and Learn1. lamp2. switch3. curtain4. doorknob5. slot6. socketDialogueA.1. laundry bag2. hanger3. closetB. 1. Adam opens the door for the guest.2. The hangers are in the closet. 3. Yes, she can get online in this room. Reading A. 1. Yes.2. Yes.3. No. B. 1. 干净，整洁 主要职责2. 客房部员工秩序井然3. 核心产品具体来说Lesson 2Look and Learn1. towel2. bathtub3. hairdryer4. bathrobeDialogue1. Yes.2. No.3. No.4. No. Reading1. 工作经验有经验的客人2. 如果有必要基本需求3. 主要问题细微的变化Lesson 3Look and Learn1. slippers2. quilt3. comb4. service guide5. pillow6. carpetDialogue A.1. turn down service-d2. laundry -a3. express service-e4. mess -c5. dry-cleaned -bReadingA. 1. He gave me a reasonable explanation.2. Service means to understand and fulfill the needs of others. 3. A lost opportunity never returns. 4. His suggestion sounds practicable. 5. Do you sell maps?B. 1. The staff should fulfill the guests request if it a reasonable one. 2. The staff should catch the chance to make a proper suggestion. Lesson 4Look and Learn1. refrigerator2. air conditioner3. sink4. shower unit5. tap6. toiletDialogue A. 1. We must figure out how to do it. 2. There is something wrong with the telephone in my room. 3. Well send someone to repair it immediately. 4. The box is heavy, could you help me with it?5. Let me have a look. Oh, the toilet is clogged. B. 1. There is something wrong with the air-conditioning and Mr. Pearson cant get any cool air. 2. A wire is loose in Miss Thomsone room. Reading A. 1. 工程部主管（经理） 投诉2. 电梯系统定期检查3. 故障设备B1. Yes.2. Yes.3. No.4. No. Unit 4Lesson 1Look and Learn1. private room2. non-smoking section3. meal voucher4. menuDialogueA. 1. Would you like a room with a view of the gardenm?2. We look for ward to seeing you again. 3. I would like to book a table for four at 7:30. 4. Would you like a table in the smoking or non-smoking section? 5. Is there a minimum charge?6. Is there a room available on July, 3rd?B. 1. The restaurants business hours are from 9 a.m. to 11 p.m. 2. Mr. Black books a table in a non-smoking section with a vew of a garden. 3. The waiter says that they cant guarantee the reservation after 7:00 because it is the peak time. Reading1. Yes.2. No.3. No.4. No. Lesson 2Look and Learn1. Chopsticks2. Porridge3. Steamed buns4. Dumplings5. Soybean milk6. NoodlesDialogueA.1. Many guests give high commments on our roast duck. 2. I am on a diet recently. 3. The reservation is in the name of Mr. Brown. 4. He has a variety of toys.5. He has nothing at his choice. 6. I prefer lightly seasoned food. B.1. Yes, in the name of Mr. Cooper. 2. The waitress recommends poached chicken with vegetables and steamed perch. 3. They would like to have two bottles of Tsingtao beer. 4. They have ordered three dishes. Reading. 1. observe2. suggestive3. repeat4. contactLesson 3Look and Learn1. napkin2. knife and fork3. fruit salad4. pudding5. champagne6. apple pieDialogueA.1. Id like to recommend our chefs delight for you. 2. Strawberries are in season now. 3. Are you going to have the set course ?4. -Can you give me a glass of water? -With pleasure. 5. Take your time and think carefully. B. 1. Rose and Betty have ordered egg salad and champagne for the starter. 2. It is not in season. 3. Ice will spoil the taste of champagne.4. They have ordered roast steak. Reading1. Yes. 2. Yes.3. Yes.4. No. Lesson 4Look and Learn1. red wine2. cocktail3. coffee4. beer5. champagne6. snackDialogueA. 1. sandwiches2. potato chips3. orange juiceB. 1. What would you like to drink?2. With or without ice?3. What else do you want? Reading 1. The Starbucks started in the West Coast cith of Seattle, America. 2. The store sells all kinds of coffee. 3. Starbucks has helped make coffeee culture a popular part of peoples daily life. Unit 5Lesson 1Look and Learn1. copier2. fax machine3. telephone4. computer5. stapler6. expressDialogueA. 1. You pay me 20 RMB. This is 5 RMB, your change. 2. Mr. Brown, there is an express mail for you from New York. 3. There are 8 pages altogether. 4. Here is your receipt. Please keep it. 5. They have fish to go with their rice. B. 1. Mr. Brown wants to send a fax to Canada. 2. Mr. Brown prefers express delivery. 3. Mr Brown wants the mail charge to go with the room charge. Reading A. 1. Write down the fax number correctly; 2. Count the pages and put them in order;3. Start and run the machine;4. Fill in the Fax Service Form5. Ask the guest to sign his name to make sure all the information is correct. Lesson 2Look and Learn1. envelope2. folder3. paper clip4. meeting hall5. microphone6. projectorDialogueA.1. Would you copy these papers for me?2. Her brother is an interpreter.3. You have to know all the material and present it in the form of a composition. 4. I have to attend a meeting.5. The service charge is included. Reading 1. b2. d3. a4. cLesson 3Look and Learn1. ticket-booking office2. train3. ship4. train ticket5. travel route6. identification cardDialogueA. 1. Everything was fixed in advance.2. How would you like to settle your bill?3. The charge of the single room is about 180 RMB per night. 4. I want to reserve an air-ticket to Guangzhou.5. May I see your passport, please? B. 1. He is going to Shanghai by plane. 2. Kin Black is going to Chongqing on Feb. 11th.ReadingA. 1. Ticket-booking in the Business C