著名国际酒店安全部程序2(英文)SECURITY.doc

STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CONTROL BACK OF HOUSE VISITOR ENTRYSTANDARD: No visitor to any back of house area will be allowed to proceed without first being issued a Visitors Pass and the recording of all relevant details. PROCEDURE:ISSUING1. The log sheets are to complied daily and when each sheet is full passed to the C . O . S . for review.2. Enter date3. Enter time of arrival ( Use 24 hr clock )4. Enter pass number to be issued5. Persons printed surname6. Persons company or address (Printed )7. Enter person to be visited or area8. Have visitor sign for pass ( Normal signature )9. Security Officer is to witness entry and issue badgeVISITORS ARE TO BE ADVISED THAT THE I . D . CARD MUST BE WORN AT ALL TIMES WHEN IN THE. BUILDING AND RETURNED TO THE SECURITY OFFICE ON LEAVING THE BUILDINGRETURN1. Enter time of leaving ( 24 hrs clock )2. Enter pass number ( be sure it corresponds to issued number )3. Enter time of departure4. Have visitor sign out 5. Witness entry and return of passSTANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CONTROL BACK OF HOUSE VISITOR ENTRYSTANDARD: No visitor to any back of house area will be allowed to proceed without first being issued a Visitors Pass and the recording of all relevant details. PROCEDURE:1. Instruction given by the C .O .S.2. Inspection of property. By C .O .S. Highlighting all Safety, Security and Fire Prevention Features.3. Instruction in the operating hours , capacity and exits of all outlets4. Instruction as to how the method was decided5. Instruction in the Security Officers duties in the event of all emergencies6. Instruction in all Staff duties in the event of all emergency situations7. Review of emergency procedures by written examination8. Review of Emergency procedures through example / drillsSTANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: FIRST AID TRAINEDSTANDARD: Security Officers will be certified by an authorizing body in first Aid. PROCEDURE:All Security Officers will attend first Aid courses relevant to master the necessary skills to attend to injured. At selected times, all Security Officers will attend refresher courses to remain current and certified.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: USE OF THE PAGING SYSTEMSTANDARD: Every Security Officer will be proficient in the operation of the hotels paging system and be able to instruct others in its use. PROCEDURE:1. Receive instruction in the pagers use from the C . O .S .2. Under instruction operate the pager3. Pick up telephone receiver and dial 8 (This will enter you into the paging system).4. Listen to establish if paging system is clear ( a constant tone will be heard ).5. If clear, enter the pager number required e.g. , 147.6. Enter 2 (This denotes the number of activation beeps the pager will receive).7. Dial 0 (This is necessary to ensure the pager is activated).8. Enter your extension number.Pager sequence will be 8 - 147 2 0 extension number.9. If sequences is entered correctly, a continuous tone will be heard from the receiver. Hang up and wait for return call.ENGAGED PAGING SYSTEMOn entering 8 listen for a continuous tone, if the tone is beep this indicates the paging system is in use.Terminate attempt and wait 60 seconds and repeat process.PROCEDURES: (continued)TESTING OF PAGER1. Turn pager button on side of body up one notch.2. If operating a continuous tone will be heard.3. If no tone the batteries may need replacing or the pager is faulty. ( Replace batteries ir hand to Engineering for repair )TO GROUP PAGE1. Enter 82. Enter 100 (This activates all pagers on the system).3.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CORRECT USE OF THE H.T. 90 TRANSMITTER/RECEIVERSTANDARD: Every Security Officer will be proficient in the operation and basic maintenance of the H.T. 90 in use in this hotel. PROCEDURE:C.O.S will instruct all Security Officers in the use bf the radio and its features.1. The Body Unit.2. The Ariel3. The Squelch4. The channel selector5. The on/off control6. Battery charging unit.After the demonstration, the Security Officer will be able to explain all features of the units features and recharging process and make effective use of the handset.Operation 1. Ensure Radio channel is set to 12. Squelch button is to be set in the low portion of the dial3. Turn radio on by turning button in. a clockwise direction4. Adjust volume to 3/4 on set 5. Depress the grey pressure switch located on the side of the radio and transmit the spoken call signMessage must be received clearly through another set (if not check channel selector and squelch)PROCEDURES: (continued)Charging procedureAt the end of every 16 hrs of use1. Take radios from their protective cases2. Ensure the units , are switched off3. Turn on charging unit4. Place radio in the charging bunit bracket5. Ensure Radio is in contact with the base of the charging unit to effectively charge. Leave charging radio in unit for 8 hrs then remove6. A red light will activate on the base of the charger if 4 is done correctlyCommunication ProcedureTransmitting- “Sheraton Darwin One to Sheraton Darwin Control Over” Receiving- “Sheraton One message ends out”End of Message- “Sheraton One message ends out”- “Sheraton Darwin control message understood out”STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CORRECT USE OF THE B. C. F. / DRY CHEMICAL EXTINGUISHERSTANDARD: Security Officers will be proficient in the use of all types of extinguishers in use in the hotel. PROCEDURE:B. C. F. / Dry Chemical1. Detach from mount on wall2. Check if pressure gage is registering full3. Insert finger in safety-pin and pull until wire is broken.4. Detach hose and nozzle from body.5. With one hand aim hose at base of fire.6. With the other hand grip plunger handle and sweep.7. With extinguisher operating sweep from side, to side over fire.8. Continue operation till fire is extinguished or extinguisher is depleted.B. C. F. PISTOL GRIP1. Detach spring loaded clip from body of extinguisher and detach from wall 2. Check if red disc is still in place ( This will inform you that the extinguisher is charged, if gone it has been used ).3. Grip the black head of the extinguisher like a pistol and gently depress the trigger. This will ensure that the safety disc is released from the extinguisher.4. With one hand holding the body of the extinguisher and the other hand holding the trigger, aim at the base of the fire.5. Depress the extinguisher to activate the extinguisher.6. Sweep the extinguisher from side to side ensuring the flames are fully covered.PROCEDURES: (continued)7. Continued the motion until the extinguisher is empty.Life expectancy of these types of extinguisher can vary but a norm would be 20 25 seconds in the larger types and 10 12 seconds in the smaller. The reason this types of extinguishers are used is there versatility in that they can be used to extinguish all types of fires. Security officers after instruction will know how to instruct staff in the use of these extinguishers.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: OPERATION OF FIRE HOSESTANDARD: The Security Officer will be familiar with the features operation of the fire hose system, and be able to instruct staff in their correct use. PROCEDURE:Background information:The hoses in this property are all 35 metres in length. 37 being situated around the property. All are situated in such a away as to overlap, thus allowing two hoses to be brought to bear on a fire. With the hose at maximum pressure, a water stream of 18 metres can be directed at the fire. The nozzle type is adjustable to be able to spread a fog pattern on a smouldering fire and thereby cause less water damage.Hose OperationA. Open door of fire cabinetB. Locate water valve and : turn in an auti clockwise directionC. Continue with anti clockwise motion onto the water valve to fully charge the hose.D. Run out hose to fire site.E. Visually check hose for leaks.F. Hold hose and nozzle in both hands and aim at the base of the fire.G. With one hand open the nozzle in a clock work motion.H. If the Fog / Spray pattern is required continue with the clockwise opening motion on the nozzle until the thread is completely open.I. When the fire is extinguished return hose to cabinet following reverse sequence H A .STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CONDUCT THE FIRE HOSE MAINTENANCE PROGRAMSTANDARD: On a regular basis as prescribed by Hotel Policy and A. S .A .Standards check all hose Reels PROCEDURE:1. The Security Officer will use the attached forms and record any defects found.2. These items will be logged in the Maintenance records.3. Any defects will be reported to Engineering via M. R.4. When the M. R .is returned as completed the item is to be checked immediately to ensure within A. S. A. standard.The recording sheets will be compiled correctly and kept on file for a period of six years.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: J . BUTLER G. M. APPROVAL: DATE:TASK : EFFICIENT OPERATION OF THE ELEVATOR IN THE EVENT OF A FIRESTANDARD: All Security Officers , when required, will be able to effectively operate all elevators in event of a Fire Emergency and when required have all elevators de-activated except for Fire Brigade usage. PROCEDURE:Elevator override facility1. Place Tok 5 key into key lock marked Fire Service.2. Turn key to park This will deactivate elevator.3. To operate without interruption, turn key to the right and hold.4. Select floor.5. Doors will close and elevator will begin to move.6. Release key from the hold position.7. Elevator will immediately proceed to the required floor without stopping.8. On arrival at floor, turn key to park position Elevator will remain at floor.9. To return to normal operation, turn key to norm position and remove from key hole.Return all Elevators to the Ground floor in the case of Fire1. Proceed to service Elevators ground floor.2. Place Took 5 key into key hole beside Elevator 4.3. Turn key fully to the right.4. All elevators will return to the ground floor for Fire Brigade use.5. Remove Key from Key hole Elevators can now only be operated individually in override mode with a key.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CONDUCT RANDOM BUT REGULAR FIRE / SAFETY AND SECURITY PATROLSSTANDARD: The Security Officer will undertake random but regular patrols of the hotel throughout the shift covering all internal and external areas. Though random in nature at least eight full patrols will be done each shift. PROCEDURE:When conducting a patrol, the following items will receive prompt attention:-Unattended Trellises-Keys left in doors-Staff in rooms with doors closed-Fire Appliance present and operable-Suspicious persons lingering in building-Service areas on the floors left unsecured-Combustible materials in the area-Room Service trays not collected from hallways-Unlocked guest rooms-Keys in doors-Items that may be foreign to the hotel that may be a bomb-Safety hazards-Unauthorized staff in AreasAll occurrences will be logged and if possible rectified as soon as possible.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: OPEN AND CLOSE POOL AT PRESCRIBED HOURS FOR THE USE OF HOTEL GUESTSSTANDARD: Each day at the laid down times, the Security Officer will open and close the pool area. PROCEDURE:Opening: Daily 0600 hrs1. Proceed to the 10th floor.2. Select G. M. K. B. from Security Officers ring.3. Place key in door lock at base of glass doors.4. Turn to open.5. Remove key and place in lock of opposite door.6. Repeat step 4.Closing: Daily at 18:00 hrs1. Advise all guests still swimming that the Pool doors are about to be locked and they can exit the pool area via the Gym.2. Proceed with steps 3 6STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: CLEAN UP POOL AREA DURING PERIODS WHEN THE POOL ATT. IS NOT AVAILABLESTANDARD: Daily, the Security officer will on opening the Pool Area and up till 10:00 hrs. ensure the area is tidy. At Close of operations 18:00 hrs. And till 22:00 hrs. Periodically check the Pool Area to ensure its cleanliness PROCEDURE:11 of the above and close all Pool Umbrellas.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: OPEN AND CLOSE GYMSTANDARD: Security Officers will daily open and close the Gym at prescribed hours. PROCEDURE:Opening 06:00 hrs.1. Proceed to the 10th floor.2. Using key marked Gym open and lock deadbolt.3. Check area for cleanliness.4. Check change Rooms.5. Unlock Gym Bar Bells.6. Visual check of Gym equipment to ensure operating correctly.Closing 22:00 hrs.1. Secure Sliding door to pool if unlocked.2. Check area for cleanliness.3. Check Change Rooms.4. Secure Barbells.5. Check equipment is operational.6. Turn out lights and T. V. if on.7. Release deadbolt from hold back position and secure area.STANDARDS AND PROCEDURESDEPARTMENT: SECURITY JOB CATEGORY: SECURITY OFFICER HEAD: G. M. APPROVAL: DATE:TASK: OPEN AND CLOSE MITCHELLS ENTRANCESTANDARD: Security Officer will open and close Mitchells entrance daily at the prescribed times for the use of the guests and patrons PROCEDURE:Morning 0 .630 hrs.Proceed to rear entrance of MitchellsOpen door and secure on electromagnet hold fastEnsure magnet is operating.Evening 10:45 hrs.Proceed to Mitchells rear EntranceCheck entry area for undesirables and ensure they are removedPress red button on electromagnet that holds doorPROCEDURES: (continued)Door will releaseCheck door is secured and lockedIn the event of a Fire Alarm within the buildingThe door will automatically release from the hold back electromagnet and close.Security officers will check to ensure the door is reopene