《英语服务用语》PPT课件.ppt

常用服务英语培训,停车服务用语-防损员,购物服务用语-防损员/导购员,收款服务用语-收银员,提纲,附件,停车服务用语,Please park your car here, thank you for your cooperation. 请把车停在这边，谢谢您的合作! Sorry, parking is full, please wait for a moment. 对不起，停车位满了，请稍等。,购物前服务用语,Hello! Welcome to Dayang Store! 你好，欢迎光临大洋百货 Welcome to our counter! 欢迎光临我们专柜。 Good morning/ afternoon/evening, sir (madam). 先生（女士）早上/下午/晚上好。,购物前服务用语,Hello, the shopping carts are over there. 您好，购物车在那边。 Please extinguish your cigarette, thank you for your cooperation/support! 请熄灭您的香烟，谢谢您的合作/支持！,购物中服务用语,Please take your time! 随便看看吧 What can I do for you? May/ Can I help you? 我能为你做什么？/需要帮忙吧？ How about this one? 这个怎么样？,购物中服务用语,Can I try it on? 我可以试穿吗？（顾客提问） Yes, you can. 当然，可以。 What can I do for you? May/ Can I help you? 我能为你做什么？/需要帮忙吧？ Hold on,please! How about this one? 请稍等。这个怎么样？,购物中服务用语,The fitting-room is over there. 试衣间在那边。 Can it/ they be cheaper? 能便宜点吗？ Sorry, we dont give discounts. 对不起， 我们这儿不打折。 What size(color/kind)do you want? 你需要多大尺寸（颜色/样式）？,购物后服务用语,Please take care. 请慢走。 I wish you a happy shopping! 祝您购物愉快！ Thank you for coming. Welcome come again! 谢谢您的光临，欢迎下次光临。 Please come back。 请再次光临 I hope you enjoy your stay. 希望你对我们的服务满意。,收款服务用语,Will this be charge or cash? I am a cashier. 刷卡还是现金？我付现金。 Please keep your turn! 请排队。 Excuse me, Do you have any small change? 打扰一下，请问你有零钱吗？,附件,Pardon？ 对不起， 您能再说一遍吗？ I am sorry, I can only speak a little English. 对不起，我只会说一点英语 Thank you very much. 非常感谢。 Not at all. 别客气,附件,That is all right. 没什么 Never mind. 没关系。 It was the