国际酒店工程总监入职清单（筹建资源手册）

DOE ONBOARDING CHECKLIST工程总监入职清单#Description 描述Trainer:DateDiscussedN/AThe purpose and intent of this checklist is to help new Director of Engineering (DOE) better understanding of hotel and the IHG engineering functions and responsibilities. At the same time it allowed hotel GM to show the IHG culture of developing people and make DOE do the right things from the beginning. This is also a kind of a tools which able to manage engineering better and helping to raise the consistency and uniformity level up among the hotels in the region. 这个检查表的主要目的是帮助新得工程总监更好的理解酒店和洲际酒店集团的功能和责任。与此同时，给予酒店总经理展示IHG发展人才的文化的机会，从而教会各工程总监从开始就学会作对的事情。这同时也是一种更好的管理工程部门的工具，从而实现本地区酒店的一致性与统一性达到更高水平。Hotel Name酒店名称: DOE Name工程总监姓名: On Boarding Date入职日期: #Description 描述Trainer:DateDiscussedN/A1Arrival and Setting up 上任及建立1.1Personnel Introduction 主要人介绍1.1.1GM 总经理1.1.2Department heads 部门经理1.1.3IHG corporate engineering contact point (for pre-opening hotel IHG appointed Designer and Engineer contact)IHG公司工程接触点（针对为筹备酒店IHG所任命的设计师和工程师之间的联系）1.1.4Area Director of Engineering 区域工程总监1.1.5Owners key peoples 业主方主要人员1.1.6Project manager (applicable for pre-opening hotel)项目经理 （适用于酒店筹备工作）1.1.7Contractors and sub contractors key peoples (applicable for pre-opening hotel)主要的承包商和分包商（适用于酒店筹备）1.1AIHG introduction介绍洲际1.1A.1General introduction一般介绍1.1A.2Brands品牌介绍1.1A.3Organization chart酒店总的结构图1.1A.4Corporate engineering chart集团工程结构图1.2IT and IHG Resources IT 及 使用IHG信息资源1.2Obtain IHG email address 获得洲际集团邮箱地址1.2.1Obtain Merlin access, familiar with the system and able to get engineering stuffs 取得 Merlin的使用权，熟悉系统，能够获取相关工程信息。1.2.2Obtain ESCAP and ESCAP Portal access and familiar with the system 获取ESCAP及ESCAP Portal 的密码和用户名，并熟悉系统1.2.3Able to find Risk Management in Merlin 可在Merlin上查找到风险管理1.2.4Obtain and preview Engineering benchmark training pack prepared by IHG shanghai office获取并预览由上海IHG办公室准备的“工程标准检查程序培训包”1.2.5Attend benchmark training which suit you either one in Beijing, Shanghai, Chengdu or in Guangzhou as earliest as possible 尽快参加标准检查程序培训无论在北京、上海、成都还是广州，选择一个适合你的。1.3Appointments 任命1.3.1Appointment with GM1.3.1.1Explain reporting line (if DOE directly report to GM then go through items below) 说明汇报程序 （如果DOE直接向总经理汇报，则参照如下项目）1.3.1.2Explain current strength of engineering as of GM point of view 以总经理的角度说明工程部的优势。1.3.1.3Explain current weakness of engineering as of GM point of view 以总经理的角度说明工程部的劣势。1.3.1.4Explain GMs KPO which has engineering impact 说明总经理KPO中于工程部有关的内容1.3.1.5Explain short and long term expectation from engineering 说明工程部长短期的期望1.3.1.6Explain if have any personal dispute of engineering within or with other department which GM would like to improve on 阐述总经理能够促进的工程部内部及与其他部门的个人分歧1.3.2Appointment with Resident Manager/EAM 1.3.2.1If DOE reports to RM/EAM then follow above items 1.3.1.1 - 1.2.1.6 如果DOE向 RM/EAM汇报工作，则参照以上1.3.1.1 - 1.2.1.61.3.3Appointment with FC 与FC之约1.3.3.1Provide copies of POEM last and current year budget 提供去年与今年的POEM及预算的复印件1.3.3.2Explain major concern on POEM expenses 阐述主要涉及POEM的花费1.3.3.3Provide current year approved CAPEX plan 提供本年度通过的CAPEX计划1.3.3.4Updates CAPEX expense status 更新CAPEX的花费情况1.3.3.5Explain process of purchasing engineering materials 阐述ENG材料购买流程1.3.3.6Explain general store items issue procedure 阐述一般存储物品的流出程序1.3.4Appointment with HRD与人力资源总监之约1.3.4.1Provide current year approve engineering manning list 提供本年度批准的ENG人员清单1.3.4.2Review engineering organization chart审查工程的组织结构图1.3.4.3Provide engineering salary structure 提供ENG的薪金结构1.3.4.4Explain should have any labor issue within engineering department说明工程部内部可能有的任何劳务问题。1.3.4.5Explain should have any engineering staffs dispute 说明内部员工是否存在分歧1.3.4.6Explain normal procedure of staff hiring 阐述员工的常规雇佣程序1.3.4.7Explain procedure of force termination or poor performance termination 说明强制终止和表现差终止合约的程序1.3.5Appointment with room division manager 与客房部经理之约1.3.5.1Follow items describe below 1.3.6 - 1.3.8以下项目由1.3.61.3.8所述1.3.6Appointment with Executive House Keeper 与行政管家之约1.3.6.1Explain how PMM executing 阐述PMM是怎样执行的1.3.6.2Explain top engineering issues in the guest rooms 阐述客房内主要工程问题1.3.6.3Explain top engineering issues in the public areas 阐述公共区域主要工程问题1.3.6.4Explain if there are any opportunities that engineering can do better which help house keeping to improve their performance 说明ENG是否可以在帮助HSKP提高水平上做出更加卓越的表现1.3.6.5Explain how house keeping participate in energy conservation 说明HSKP是怎样节能的1.3.7Appointment with Laundry manager 与洗衣房经理之约1.3.7.1Explain if have any major issues on operating laundry equipments which need engineering support 说明在操做需要ENG技术支持的洗衣设备时是否存在其他的问题1.3.7.2Explain how laundry department cooperate on FPMM说明洗衣房是怎样参与FPMM的1.3.7.3Explain how laundry department participate in energy conservation 说明洗衣房是怎样节能的1.3.8Appointment with Front office manager与前厅部经理之约1.3.8.1Explain FO and engineering relation 阐述FO和ENG的关系1.3.8.2Explain major engineering guest complain at front desk 说明客人在前台主要投诉的工程问题1.3.8.3Explain how FO staffs participate in energy conservation 说明FO的员工是怎样节能的1.3.9Appointment with F& B Director与餐饮总监之约1.3.9.1Explain how banquet and function rooms AV equipment set up for the events 说明宴会及多功能厅的AV设备是怎样运作的1.3.9.2Explain what AV equipment operates by banqueting staffs 说明宴会员工使用的AV设备的种类1.3.9.3Explain how banqueting and other F&B service staffs participating in energy conservation 说明宴会与其他餐饮部服务人员是怎样参与节能活动的1.3.9.4Explain top engineering issues in the F&B outlets and function rooms 说明各餐厅与功能厅中存在的主要工程问题1.3.10Appointment with Executive Chef与厨师长之约1.3.10.1Explain if have any major issues on operating kitchen equipments which need engineering support 说明杂厨房设备的操作上是否存在重大工程问题1.3.10.2Explain how stewarding cooperate on FPMM 说明管事是怎样参与FPMM的1.3.10.3Explain how kitchen and stewarding staffs participate in energy conservation 说明厨房和洗碗间的员工的怎样参与节能的1.3.11Appointment with Security Manager与保安部经理之约1.3.11.1Explain Evacuation procedure阐述紧急撤离的程序1.3.11.2Explain ERT set up and their functions 阐述ERT的是怎样建立的以及其功能1.3.11.3Explain how security department cooperate FPMM 说明保安部是怎样参与FPMM的1.3.11.4Explain ongoing FLS training 说明FLS的培训是怎样进行的1.3.11.5Explain if have any major engineering FLS issues 阐述FLS是否存在其他重大工程问题1.3.11.6Explain if have any major engineering security issue 解释是否存在重大工程安全问题1.3.11.7Explain how security department participate in energy conservation 说明保安部是怎样节能的2Engineering manuals and guidelines工程手冊及指引2.1Design and Engineering Manuals設計與工程手冊2.1.1Engineering operations manual工程运行手冊2.1.2Green Solution 绿色解决2.1.3Engineering standard 工程设计技术标准2.1.4Design standard设计标准2.1.5Supplementary design 补充设计2.2Operation 运营2.2.1Communication沟通2.2.1.1Establish or review engineering daily morning briefing among all staffs on duty 每日为在职员工召开早会2.2.1.2Establish or review meetings among duty engineers and supervisors daily/weekly as appropriate 每周/天适当的召开主管及值班工程师会议2.2.1.3Establish or review DOE regular meeting with other department heads biweekly/monthly 每两周/月工程总监与其他部门总监共同开展例会2.2.1.4Introduce importance of attending Engineering cluster meetings and reporting back to GM 推广参加工程集团会及回馈总经理的重要性2.2.1.5Submitting the required information accurately asked by Area Director of Engineering or Corporate engineering within given time frame 规定时间内按要求准确提交区域总监及ENG法人给予的信息2.3Daily operation 每日运行2.3.1Shift operation 倒班运行2.3.2Recording and reviewing of plant reading 大型设备运行纪录和检查2.3.3Equipment and lighting time schedule大型设备运行和照明控制时间短计划2.3.4Response time and productivity standard紧急工作反應时间和效率标准2.3.5Break down and repairs 特许故障维修处理2.3.6Handling GM/EAM house tour findings 总经理或驻店经酒店检查查出来的工程问题处理2.3.7Handling MOD engineering defects findings值班经理酒店检查查出来的工程问题处理2.3.8Handling special repair work which may impact other departments对其他部门印象的工程安排2.3.9Established Engineering Equipment Filing System 建立工程部设备存档系统2.4Hygiene and Safety卫生与安全2.4.1Review all statutory licenses and inspections records 回顾所有合法执照及检验报告2.4.1.1Lifts annual inspection by local authority当地监督局部门电梯年度检查2.4.1.2High pressure vessels inspection by locals authority高压力容器检验被当地人管理局2.4.1.3Boilers inspection by locals authority锅炉检验被当地人管理局2.4.1.4Water tanks cleaning and water test report achieve local authority acceptance水箱清洗和水质检测报告实现本地管理局验收合格2.4.1.5Check and confirm if there are any other local authorities requirements检查并确认地方当局是否还有任何其他要求2.4.2Review the current year Legionella test results with dates (the testing to be carried out every 3 months) 回顾本年度Legionella测试的数据结果（该测试每三月举行一次）2.4.3Kitchen and Laundry exhaust duct cleaning清洗厨房和洗衣房排气管2.4.4Electrical systems and switchboards inspection and testing annually by an IHG approved Thermo scan testing company 电气系统，配电箱检查及测试，由洲际核准的顾问进行年度热扫描2.4.5All Lifts and escalators inspection by an IHG approved 3rd party inspection company (within each two years) 是否由洲际核准的顾问对电梯不超过每2年进行1次检测2.5Financial财务 2.5.1Preparing POMEC budget 能源及维修预算2.5.2Establishing engineering materials quality inspection and receiving 建立工程部材料接收及质量检查2.5.3Established proper procedure of store issue & control 建立适当仓库出库及控制程序2.5.4Establishing engineering stock control and inventory system 建立工程部仓库控制及存货系统2.5.5Approving engineering PR before and after purchasing submitting quotation 在采购合约提出之前或之后通过ENG的PR2.5.6Approving POM Project Requests准许POM项目的请求2.5.7Property Damage procedure established 建立财产损失程序2.5.8DOE approve any Exhibit Services cost and FC transfer to relevant expenses topics 经工程总监批准的任何展览费用成本交由财务人员转到相关费用项目2.5.9Monthly Profit & Loss report analysis每月的利润和损失报告分析2.6General administration一般行政管理2.6.1Staff attendance 员工签到2.6.2Leave and vacation approval procedure员工假期及休假审批程序2.6.3Overtime recording and clearance 加班记录和清理2.6.4Key control procedure钥匙控制程序2.6.5Contractor control承包商控制2.6.6Staff satisfaction survey工作人员满意度调查3IHG Engineering Programs and procedures洲际工程管理和程序3.1PMM3.1.1Obtained PMM cart with tools (applicable for pre-opening hotel)获得PMM专用车包含工具3.1.2Nominate PMM technician with proper training (applicable for pre-opening hotel) 任命定期保养管理技术人员并进行适当培训3.1.3Prepared or review PMM check list 准备客房定期保养检查清单3.1.4Established or review Perpetual Maintenance Management (PMM)建立客房定期保养（PMM）管理程序3.2Preventive Maintenance (PM)设备预防性维护（PM）3.2.1Established or review equipment data card and repair records 建立设备数据卡及维修记录3.2.2Established or review Preventive Maintenance (PM) schedule with equipment list 按设备清单建立预防维护（PM）进度表3.3FPMM消防设备预防性维护（FPMM）3.3.1Established or review Fire Protection Maintenance Management (FPMM) with records 建立或复申消防预防维护管理（FPMM）程序及记录3.4Work Request System (WRS) 工作申请程序3.4.1Established or review Work Request System (WRS) 建立或复申工作申请系统（WRS）3.4.2Prepare daily work request summary list 准备日常工作申请列表清单3.4.3Established or review work request backlog and notice system 未完成工作及告知系统3.4.4Analyzing work request reports created in ESCAP 分析由ESCAP得到的工作需求报告3.5Safety Tag and Lockout procedure 安全问题与停工程序3.6Hot Work Permit system 高温工作的许可程序3.7Confined Space safety procedure 密闭空间的安全规程3.8Reporting报告3.8.1Annual Engineering Self Audit system 工程部年度自我评审系统3.8.2Monthly engineering operation report 月工程运行报告3.8.3Monthly actual water and energy report 月实际水和能源消耗报告4Engineering Systems and related works特殊工程报告4.1Water Treatment and testing水处理及测试4.1.1Air-conditioning system 空调系统4.1.2Boilers 锅炉4.1.3Swimming pool 游泳池4.1.4SPA 桑拿4.1.5Water features 水景4.2Annual maintenance and services contract每年的维修和服务合同4.2.1Water Tank水箱4.2.2Kitchen smoke Ducts厨房排烟管道4.2.3Boiler Smoke ducts锅炉排烟管道4.2.4Cooling tower cleaning冷却塔4.2.5Outside drainage cleaning外围污水管道到市政4.2.6Out side wall cleaning幕墙玻璃4.2.7Boiler maintenance 锅炉4.2.8Elevators 电梯4.2.9Escalators自动扶梯4.2.10Goods elevators货梯4.2.11A/C Plants(Chillers) 冷冻机4.2.12Water treatment for A/C 空调水处理4.2.13Water treatment for boiler 锅炉水处理4.2.14Water treatment for swimming pool 游泳池水处理4.2.15Sewage water treatment 污水处理4.2.16Kitchen Equipment maintenance厨房设备4.2.17House keeping equipments清洁设备4.2.18Laundry Equipments洗衣房设备4.2.19Fire alarm system消防报警系统4.2.20Fire remote control消防远控费用4.2.21BA system系统4.2.22Electronic Lock 电子门锁4.2.23Natural gas system maintenance 天然汽站维护4.2.24Neon Signage 霓虹灯4.2.25In house Pager system BP寻呼机系统4.2.26PABX 程控交换机5Energy Management 能源管理5.1Environment & Energy conservation committee 环境与能源节约委员会5.2Prepare or review Environment & Energy conservation checklist 准备环保节能检查表5.3Monitoring daily Utility Consumption 检查日常公用消耗5.4Energy and POM data uploading in ESCAP/Portal. 在ESCAP/PORTAL 中及时上传能源和POM数据5.5Analyzing energy reports available in ESCAP Portal with IHG benchmark and other hotels in the region. 根据IHG标准及本区域内其他酒店的能源情况，分析能源报告（利用ESCAP Portal ）5.6Establishing monthly energy and maintenance expenses analysis 建立每月能源及维修费用分析 5.7Green Engage绿色参与6Familiarizing drawings (applicable for pre-opening hotel) 熟悉图纸6.1Architectural 建筑图纸6.1HVAC 暖通空调图纸6.1Electrical 电气图纸6.1P&D 管道及排水6.1FLS 消防图纸（报警系统，消防水系统）6.1Extra low voltage (ELV) 弱电图纸7Project information and report (applicable for pre-opening hotel) 项目信息及报告7.1Establishing temporary office near by site 靠近施工现场处设立临时办公室7.2Setting up daily site inspection 安排日常现场检查7.3Attending relevant site meetings 参加相关现场工程会议7.4Periodic progress report to GM/IHG project DOE and IHG operation DOE 定期将进度报告递交给总经理/IHG项目工程总监及IHG营运总监7.5Established producing construction defects lists 建立工程缺陷整改表7.6Establishing effective communication with project manager 与项目经理建立有效的沟通7.7Handling process of defects established 建立整改表处理程序8Setting up Engineering department工程部的设立8.1Finalizing manning and its structure in pre-opening hotel and review for operating hotel 在酒店开始之出完成人员配备及组织结构，并在经营期间定期回顾8.2Staff Hiring schedule (applicable for pre-opening hotel)员工雇用表（适用于预开业酒店）8.3Prepare or review staff training schedule including all plants & equipment, engineering P&P, SOP, FLS, job skill and PPE training 准备或复审员工培训表，包括所有的机房和设备，工程部的P&P、SOP、FLS、工作技能和PPE培训8.4Find out special training course schedule organized by local authority and arrange to participate required nos. of staffs accordingly 要求数名相关人员参加由当地权威安排并组织的特别培训课程8.5Prepare or review job description and issue each staffs on boarding 准备或复审并告知到任员工的工作职责8.6Prepare or review Engineering P&P 准备或复审工程方针及程序8.7Prepare or review Engineering SOP 准备或复审工程部标准营运程序8.8Prepare Engineering FF&E list and order (applicable for pre-opening hotel) 准备或复审工程部家具、固定装置、设备，工具清单及采购8.9Prepare Engineering consumable materials list and order (applicable for pre-opening hotel) 准备或复审工程部易耗品清单及采购8.10Prepare a list of lamps use in hotels and order stock (applicable for pre-opening hotel)准备或复审酒店用灯及库存清单（适用于预开业酒店）8.11Prepare or review various engineering forms 准备或复审各式工程部用表格8.12Prepare or review daily engineering check list 准备或复审日常工程部检查清单8.13Prepare or review daily temperature & energy recording check list 准备或复审日常温度及能源记录检查清单8.14Prepare or review various plant log books 准备或复审各式设备运行记录表及值班日志8.15Establish or review equipment data card 建立或复审设备卡8.16Prepare ESCAP registration data if it has not install 准备ESCAP注册数据如前没有安装8.17Obtain or review job order assignment board if in case ESCAP not ready 如果尚未使用ESCAP系统，需设置工作单分派板8.18Review maintenance workshop layout applicable for pre-opening hotels 审阅维修工作间布局图8.19Prepare layout of power tools benches & ca