IET简介及机场特殊处理办法.ppt

联运电子客票（IET）简介,销售部电子商务二八年九月,概述,IET主要是指跨航空公司电子客票（InterlineET，简称IET）,主要功能：,双方可以互售电子客票航班；可以销售联程电子客票。,主要定义,DETR:TN/0167807148956ISSUEDBY:AAAIRLINEORG/DST:/ARL-IE/R:NONREF/APEXTOURCODE:PASSENGER:GAO/YUNLONGEXCH:CONJTKT:OFM:1PEKUACA4453M16JAN1530OKMLXCND16JAN7/16JAN72PCUSED/FLOWNRL:RC58C2/KHCCFEBG:1/11KBN:181XTO:2SFOUA1418M16JAN1315OKMLXCND16JAN7/16JAN72PCCPNNOTERL:RC58C2/KHCCFEOTO:3LASUA1509M25JAN2012OKMLXCND25JAN7/25JAN72PCCPNNOTERL:RC58C2/KHCCFEOTO:4LAXUACA4456H26JAN0040OKHLW6M26JAN7/26JAN72PCOPENFORUSERL:RC58C2/KHCCFETO:PEKFC:FC08JANBJSUAX/SFOUALASUALAX581.38MLXCNDUABJS521.32HLW6MNUC1102.70ENDROE7.82626XT7.00XY5.00XA7.50AY11.50CN180.00YQ13XFSFO4.5LAS4LAX4.5FARE:CNY8630|FOP:CC(AX3782955419111940108)EQUIV.FAREPD:USD1104.00|TAX:30.20US|OI:TAX:5.00YC|TAX:7.00XY|,两种新增加的状态,AIRPCNTL/YY（AIRPCNTL/UNK）CPNNOTE,CouponControl票联控制,当电子客票签发后，OC掌控票联，用于办理登机手续,有不同方式可以将票联的控制权从一个承运人转到另外一个承运人。,72hourrule72小时规定当签发电子客票时，如果航班在72小时内，票联控制权自动给予OC；如果航班在72小时之外，控制权在VC，不发给OC，航班初始化时，OC会自动请求控制权并自动获取，否则，需要手工获取。,72小时之外订座（CA系统显示）：,DETR:TN/999-2407828133ISSUEDBY:AIRCHINAORG/DST:PEK/TPEISI:SITIARL-IE/R:不得退票TOURCODE:PASSENGER:LI/WXEXCH:CONJTKT:OFM:1PEKCA111Y20N0V0935OKYB20KOPENFORUSERL:ET803/OTO:2HKGCX460Y21NOV0850OKYB20KOPENFORUSERL:ET803/TO:MNLFC:20DEC05PEKCAHKG500.00CXTPE800.00CNY1300.00ENDFARE:CNY1300.00|FOP:CASH(CNY)TAX:CNY20.00CN|OI:TAX:CNY50.00YQ|TOTAL:CNY1370.00|TKTN:999-2407828133,72小时之内订座（CA系统显示）：,DETR:TN/999-2407827991ISSUEDBY:AIRCHINAORG/DST:PEK/TPEISI:SITIARL-IE/R:TESTTOURCODE:PASSENGER:TEST/TESTEXCH:CONJTKT:OFM:1PEKCA101Y20SEP0800OKYB2PCOPENFORUSERL:K9H0M/OTO:2HKGCX466Y20SEP1340OKYB2PCAIRPCNTL/CXRL:K9H0M/TO:MNLFC:31OCT05PEKCAHKG710.00CXTPE710.00CNY1420.00ENDFARE:CNY1420.00|FOP:CASH(CNY)TAX:CNY50.00CN|OI:TAX:CNY20.00YQ|TOTAL:CNY1490.00|TKTN:999-2407827991,72小时之内订座（CX系统显示）：,DETR:TN/999-2407827991,DCXDETR:ISSUEDBY:unknownORG/DST:PEK/TPEISI:SITIARL-DE/R:TESTTOURCODE:PASSENGER:TEST/TESTEXCH:CONJTKT:OFM:1PEKCA101Y20SEP0800OKYB2PCCPNNOTERL:K9H0M/OTO:2HKGCX466Y20SEP1340OKYB2PCOPENFORUSERL:K9H0M/TO:MNLFC:31OCT05PEKCAHKG710.00CXTPE710.00CNY1420.00ENDFARE:CNY1420.00|FOP:CA()TAX:50.00CN|OI:TAX:20.00YQ|TOTAL:CNY1490.00|TKTN:999-2407827991,DETR：C2（要控制权）,DETR:TN/999-2407827991ISSUEDBY:AIRCHINAORG/DST:PEK/TPEISI:SITIARL-IE/R:TESTTOURCODE:PASSENGER:TEST/TESTEXCH:CONJTKT:OFM:1PEKCA101Y20SEP0800OKYB2PCOPENFORUSERL:K9H0M/OTO:2HKGCX466Y20SEP1340OKYB2PCOPENFORUSERL:K9H0M/TO:MNLFC:31OCT05PEKCAHKG710.00CXTPE710.00CNY1420.00ENDFARE:CNY1420.00|FOP:CASH(CNY)TAX:CNY50.00CN|OI:TAX:CNY20.00YQ|TOTAL:CNY1490.00|TKTN:999-2407827991,*如何获得控制权*,指令格式：DETR:航段序号如：DETR：C2步骤一：999票适用DETR：TN/票号DETR：C2步骤二：外航出的票适用DETR：TN/票号DETR：TN/票号，DUA（到UA系统提取）DETR：C2,举例：如何要“CONTROL”,DETRTN/0167803892446ETPASSENGERDATANOTFOUND,第一步：,DETRTN/0167803892446,第二步：DETRTN/0167803892446,DUA到UA系统提取票面,DETR:0167803892446ISSUEDBY:AAAIRLINEORG/DST:/ARL-IE/R:PENALTY/CHANGEFEEAPPLIESTOURCODE:PASSENGER:REN/YUANXINEXCH:CONJTKT:OFM:1PEKUA4453H21JAN1530OKHLW6M21JAN7/21JAN72PCOPENFORUSERL:RVDXM0/IERHWSXTO:2SFOUA1418H21JAN1315OKHLW6M21JAN7/21JAN72PCOPENFORUSERL:RVDXM0/IERHWSOTO:3LASUA1509H25JAN2012OKHLW6M25JAN7/25JAN72PCOPENFORUSERL:RVDXM0/IERHWSOTO:4LAXUA4456H26JAN0040OKHLW6M26JAN7/26JAN72PCOPENFORUSERL:RVDXM0/IERHWSTO:PEKFC:FARE:|FOP:TAX:|OI:TOTAL:|TKTN:016-7803892446,DETRC1ACCEPTED,DETRC1要第一个航段的“CONTROL”,第三步：,注：是第几个航段，“C”后面就是该航段的序号。,第四步：,DETR:TN/0167803892446ISSUEDBY:AAAIRLINEORG/DST:/ARL-IE/R:PENALTY/CHANGEFEEAPPLIESTOURCODE:PASSENGER:REN/YUANXINEXCH:CONJTKT:OFM:1PEKUACA4453H21JAN1530OKHLW6M21JAN7/21JAN72PCOPENFORUSERL:RVDXM0/IERHWSXTO:2SFOUA1418H21JAN1315OKHLW6M21JAN7/21JAN72PCCPNNOTERL:RVDXM0/IERHWSOTO:3LASUA1509H25JAN2012OKHLW6M25JAN7/25JAN72PCCPNNOTERL:RVDXM0/IERHWSOTO:4LAXUACA4456H26JAN0040OKHLW6M26JAN7/26JAN72PCCPNNOTERL:RVDXM0/IERHWSTO:PEKFC:FC19DECBJSUAX/SFOUALASUALAX513.50HLW6MUABJS513.49HLW6MNUC1026.99ENDROE7.9455XT7.00XY5.00XA7.50AY11.50CN180.00YQ12XFSFO4.5LAS3LAX4.5FARE:CNY8160|FOP:CC(AX3782955419111940108)EQUIV.FAREPD:USD1042.00|TAX:29.00US|OI:TAX:5.00YC|TAX:7.00XY,DETRTN/0167803892446,关于控制权,STARAlliance内部：成员允许互要控制权，没有限制；STARAlliance外部：原则不允许要外航票又是外航实际承运航段的，如果某些特殊情况需要，只能联系对方HELPDESK，反之亦然。,IEThelpdesk,航信服务台：84018401（目前）helpdesk国航电话销售服务中心（HELPDESK小组）：IEThelpdesk,IET特殊情况处理,1、国航出票，外航无法接收：DETR:TN/9997175637339ISSUEDBY:WORLDSPANORG/DST:SFO/SFOARL-IE/R:NON-END/REF-USD25/TOURCODE:PASSENGER:BAKER/KENNETHEXCH:CONJTKT:OFM:1SFOCA986D30OCT1450OKDXR30OCT7/30OCT72PCUSED/FLOWNRL:HXGZB/MA8JVF1POTO:2PEKNHCA5722J04NOV0920OKC/30OCT82PCUSED/FLOWNRL:BD8T2/MA8JVF1POTO:3KIXAC36C06NOV1845OKCXRT/30OCT82PCAIRPCNTL/ACRL:HXGZB/MA8JVF1PXTO:4YVRACUA5008C06NOV1315OKCXRT/30OCT82PCOPENFORUSERL:HXGZB/MA8JVF1PTO:SFOFC:SFOCABJS2637.50NHOSA923.10ACX/YVRACSFOM2195.00NUC5755.60END,DETR:TN/9997175637339,DACTICKETNUMBERNOTFOUND,外航没有票面，此时，使用TSU指令将航段状态手工改成“OPENFORUSE”。1、可以尝试“推控制权”给对方;2、如果“推控制权”仍不成功，将状态用TSU指令修改成“OPENFORUSE”然后换开纸票或开FIM给外航。,如何推控制权,DETR:TN/9994992889621ISSUEDBY:AIRCHINAORG/DST:BJS/BJSBSP-IE/R:NON-END/REF-1000CNY/AFTDEP-1500CNY/AFTDEPREBTOURCODE:PASSENGER:BO/YUMINEXCH:CONJTKT:OFM:1PEKCA931D05NOV1315OKDLRTCN30KUSED/FLOWNRL:DBPGE/RJDD81EBG:1/19KXTO:2FRALH3674D05NOV2115OKDLRTCN30KOPENFORUSERL:DBPGE/RJDD81EOTO:3GVALH3687D10NOVOKDLRTCN30KOPENFORUSERL:DBPGE/RJDD81EXTO:4MUCCA962D10NOV1855OKDLRTCN30KOPENFORUSERL:DBPGE/RJDD81ETO:PEKFC:05NOV07BJSCAX/FRA1896.60LHGVALHX/MUCCABJSM1896.60NUC3793.20ENDROE7.539800XTCNY72.00DECNY262.00RACNY394.00YQCNY904.00YR,DETR:TN/9994992889621，DLHTICKETNUMBERNOTFOUND,ETIE:99949928896212A-LH其中：9994992889621是票号；“2”是票面中航段的序号；A代表Airportcontrol;LH是该航段控制权的接受方。注：此指令只能用于国际IET，不适用于与国内各公司的IET。,DETR:TN/9994992889621ISSUEDBY:AIRCHINAORG/DST:BJS/BJSBSP-IE/R:NON-END/REF-1000CNY/AFTDEP-1500CNY/AFTDEPREBTOURCODE:PASSENGER:BO/YUMINEXCH:CONJTKT:OFM:1PEKCA931D05NOV1315OKDLRTCN30KUSED/FLOWNRL:DBPGE/RJDD81EBG:1/19KXTO:2FRALH3674D05NOV2115OKDLRTCN30KAIRPCNTL/LHRL:DBPGE/RJDD81EOTO:3GVALH3687D10NOVOKDLRTCN30KOPENFORUSERL:DBPGE/RJDD81EXTO:4MUCCA962D10NOV1855OKDLRTCN30KOPENFORUSERL:DBPGE/RJDD81ETO:PEKFC:05NOV07BJSCAX/FRA1896.60LHGVALHX/MUCCABJSM1896.60NUC3793.20E,DETR:TN/9994992889621,DLHISSUEDBY:AIRCHINAORG/DST:BJS/BJSBSP-IE/R:NON-END/REF-1000CNY/AFTDEP-1500CNY/AFTDEPREBTOURCODE:PASSENGER:BO/YUMINEXCH:CONJTKT:OFM:1PEKCA931D05NOV1315OKDLRTCN30KCPNNOTERL:DBPGE/RJDD81EBG:1/19KXTO:2FRALH3674D05NOV2115OKDLRTCN30KOPENFORUSERL:DBPGE/RJDD81EOTO:3GVALH3687D10NOVOKDLRTCN30KCPNNOTERL:DBPGE/RJDD81EXTO:4MUCCA962D10NOV1855OKDLRTCN30KCPNNOTERL:DBPGE/RJDD81ETO:PEKFC:05NOV07BJSCAX/FRA1896.60LHGVALHX/MUCCABJSM1896.60NUC3793.20E,外航出票，国航无法接收,1、国航有票面，但状态不是OPENFORUSE，并且外航的票面已经显示“AIRPCNTL/UNK”：双方系统均显示控制权未知DETR:TN/0162166741581ISSUEDBY:UNITEDAIRLINESINC.ORG/DST:/ARL-ITOURCODE:PASSENGER:SCHNAIBLE/JAMESWEXCH:CONJTKT:OFM:1PEKCA1321Y07NOV0835OKY2PCAIRPCNTL/UNKRL:/JSHLWUUAOTO:2CANUA4475C09NOV1255OKCWCANR2PCCPNNOTERL:/JSHLWUUAXTO:3PEKUA898C09NOV1900OKCWCANR2PCCPNNOTERL:/JSHLWUUATO:IADFC:FC16OCTWASUAX/SINSQJKTM3706.00CTGBKK562.50YTGSHA520.67YRTCABJS149.87YCACAN225.47YUAX/BJSUAWASM5278.90CWCANRNUC10443.41END,DETR:TN/0162166741581，DUAISSUEDBY:UNITEDAIRLINESINC.ORG/DST:/ARL-ITOURCODE:PASSENGER:SCHNAIBLE/JAMESWEXCH:CONJTKT:OFM:1PEKCA1321Y07NOV0835OKY2PCAIRPCNTL/UNKRL:/JSHLWUUAOTO:2CANUA4475C09NOV1255OKCWCANR2PCOPENFORUSERL:/JSHLWUUAXTO:3PEKUA898C09NOV1900OKCWCANR2PCOPENFORUSERL:/JSHLWUUATO:IADFC:FC16OCTWASUAX/SINSQJKTM3706.00CTGBKK562.50YTGSHA520.67YRTCABJS149.87YCACAN225.47YUAX/BJSUAWASM5278.90CWCANRNUC10443.41ENDXT30.20US7.00XY5.00XA2.50AY22.20TS250.00YQ5.50YC4.50XFIAD4.5FARE:USD10443.00|FOP:MS(VI4486095000015029)TAX