移动omc告警处理手册.doc

第一章告警处理的基本概念8一、 告警格式与组成91、告警的种类和格式92、告警编号和消除类型103、告警的类型114、告警的等级12二、告警处理流程131、告警的查看132、告警处理优先级别18第二章 各种告警的意义20BSS200. BSS: Last MTL Link Failure - Signalling Point Inaccessible200. BSS: Paging request from MSC protocol error - PM201.BSS: Call Processing Failure - MSC Detected SCCP Down201. BSS: Routing failure - syntax error detected - PM202.BSS: Call Processing Failure - MSC Detected BSSAP Down202. BSS: Routing failure - reason unknown - PM203.BSS: Call Processing Failure - BSS Detected BSSAP Down204. BSS: BSS Event Buffer Overflow205. BSS: No MSC Acknowledgement for Circuit Block216. BSS: No MSC Acknowledgement for Circuit Unblock217. BSS: No MSC Acknowledgement for Reset Circuit217. BSS: Mobile assignment request from MSC protocol error PM218. BSS: Unequipped Circuit at the MSC219. BSS: No MSC Acknowledgement for Global Reset2110. BSS: Erroneous Layer 3 Message Received by the BSS2111. BSS: Confusion Message Received from the MSC2112. BSS: Unequipped Circuit at the BSS2215. BSS: CIC Fault at BSS with Remote Transcoding2216. BSS: CIC Fault at BSS with Local Transcoding2217. BSS: CIC Fault Clear2217. BSS: HO request from the MSC protocol error - PM2218. BSS: RCI Fault at Remote BTS2219. BSS: RCI Fault at Co-located BSS2220. BSS: RCI Fault Clear2321. BSS: Trunk Major Threshold Exceeded2322. BSS: Trunk Critical Threshold Exceeded23CAGE230. CAGE: Unequipped GPROC Has Entered the LAN231. CAGE: Unequipped GPROC Has Left the LAN232.-3. CAGE: Local KSWX Slot 0-1 Communication Failure234.-8. CAGE: Remote KSWX Slot 2-6 Communication Failure239.-13. CAGE: Remote KSWX Slot 24-28 Communication Failure2314.-16. CAGE: Expansion KSWX Slot 7-9 Communication Failure2417.-19. CAGE: Expansion KSWX Slot 21-23 Communication Failure2420.-25. CAGE: CLKX Slot 2-7 Communication Failure2426.-27. CAGE: LANX Slot 19-20 Communication Failure24233. CAGE: Device Active Alarm List Ful24242. CAGE: Device(s) OOS due to action on this device24CBL240. CBL: Invalid received frames - PM241.CBL: FRMR-frames PM242.CBL: Expiration of N2 - PM25242. CBL: Device(s) OOS due to action on this device25CBUS250. CBUS: Over 50% Boards Detected Clock Failure251. CBUS: Device Failure: Probable GCLK Card Failure252. CBUS: Master CBUS Signal Provided By Slave GCLK253. CBUS: Local KSWX Clock Fiber Failur25242. CBUS: Device(s) OOS due to action on this device25CELL260. CELL: Flow control procedure has started barring normal calls from access classes 0-9260. CELL: Radio frequency losses while using an SDCCH - PM261. CELL: Attempt at allocating an SDCCH failed - PM262. CELL: Channel request from MS blocked - PM264. CELL: Class-mark update from MS protocol error - PM266. CELL: Cipher mode command from MSC failed - PM269. CELL: Intra-cell HO failed & recovered to original channel - PM2610. CELL: Intra-cell HO failed & mobile lost PM2611. CELL: Intra-BSS HO primary target cell blocked - PM2713. CELL: Intra-BSS HO failed & recovered to original channel - PM2714. CELL: Intra-BSS HO failed & mobile lost - PM2715. CELL: Inter-BSS HO, MS HO failed message received PM2718. CELL: HO failure to the MSC due to all possible errors except no channels - PM2719. CELL: Bad HO reference numbers from the MS - PM2720. CELL: Number of calls queued - PM2822. CELL: Mobile assign command to MS blocked (no channel available) - PM2823. CELL: Mobile assignment failure from MS PM2824. CELL: PCH Queue Page Discard - PM2825. CELL: Attempt at Allocating a TCH Failed - PM28242. CELL: Device(s) OOS due to action on this device28COMB29DRI292. DRI: Internal Message Error - Pointer Misalignment293. DRI: Internal Message Error - Dual-Port RAM Segment Full294. DRI: Superframe Counter Error (Uplink)296. DRI: Channel Coder Internal Message Error (Downlink)299. DRI: Channel Coder Internal Message Error2919. DRI: Channel Coder Internal Message Error2920. DRI: Channel Coder Internal Message Error2923. DRI: Radio Subsystem Software to DRI Communication Failure2924. DRI: TDM Interface Failure - TDM Parity Error3025. DRI: TDM Interface Failure - Assigned Timeslot Counter Overflow3026. DRI: TDM Interface Failure - Assigned Timeslot Counter Underflow3027. DRI: Clock A Signal Loss3028. DRI: Clock B Signal Loss3029. DRI: Front End Processor Failure - Watchdog Timer Expired3030. DRI: Transceiver Re-Initialized Unexpectedly3032. DRI: RF Unit Primary Sync Signal has been lost3033. DRI: RF Unit HDSL Link Quality Error3134. DRI: RF Unit Reset3135. DRI: Reset Due To Recurring Fault3136. DRI: Front End Processor to Radio Subsystem Software Communication Failure3137. DRI: Hard Reset3139. DRI: Synchronization Loss With MCU3140.-47. DRI: Channel Coder Timeslot (0-7) Failure3148. DRI: Baseband Hopping Timeslot Counter Mismatch3149. DRI: GSM Timeslot Counter Mismatch3250. DRI: Spurious GSM Timeslot Interrupt3251. DRI: Baseband Hopping TDM Link Error3252. DRI: Baseband Hopping GSM Timeslot Misalignment3253. DRI: Channel Coder 0 Failure - Demodulation Processor 0 Failure3254. DRI: Channel Coder 0 Failure - Demodulation Processor 1 Failure3255. DRI: Channel Coder 1 Failure - Demodulation Processor 0 Failure3256. DRI: Channel Coder 1 Failure - Demodulation Processor 1 Failure3257. DRI: Transceiver to DRI Communication Error3358. DRI: Transceiver to DRI Communication Error3359. DRI: Transceiver to DRI Burst Error3360. DRI: Transceiver to DRI Burst Error3361. DRI: Transceiver to DRI Communication Error3362. DRI: Transceiver to DRI Communication Error3363. DRI: Transceiver to DRI Communication Error3365. DRI: Radio Subsystem Software to DRI Communication Error - Dual-Port RAM Checksum Error3366. DRI: Superframe Counter Error3367. DRI: Radio Subsystem Software to DRI Communication Error- DRI Not Responding - DRI Not Responding3468. DRI: Radio Subsystem Software to DRI Communication Error Dual-Port RAM Byte Count3469. DRI: Radio Subsystem Software to DRI Communication Error Dual-Port RAM Checksum3470. DRI: Equalizer Control Processor Failure - Watchdog Timer Expired3476. DRI: Radio Subsystem Software to DRI Communication Error- Detected No Transceiver Uplink Data3480. DRI: Transmitter Synthesizer Failure3481. DRI: Transmitter Synthesizer Failure3482. DRI: Transmitter Synthesizer Failure3583. DRI: Transmitter Synthesizer Failure3584. DRI: Transmitter Synthesizer Failure3585. DRI: Transmitter Failure - Output Power3586. DRI: Transmitter Failure - Output Power3587. DRI: Transmitter Failure - Output Power3588. DRI: Power Amplifier Temperature High3589. DRI: Power Amplifier Communication Failure3590. DRI: Transmitter Failure - Output Power3591. DRI: Power Amplifier Power Low But Functioning3692. DRI: Power Amplifier Temperature High But Functioning3693. DRI: Transmitter Failure - Output Power36112. DRI: Receiver Synthesizer Failure36113. DRI: Receiver Synthesizer Failure36114. DRI: Receiver Synthesizer Failure36115. DRI: Receiver Synthesizer Failure36116. DRI: Receiver Synthesizer Failure36117. DRI: Receiver Synthesizer Failure36118. DRI: Receiver Synthesizer Failure37119. DRI: Receiver Failure37120. DRI: Receiver Failure37121. DRI: Receiver Failure37122. DRI: Receiver Failur37123. DRI: Receiver Failure37124. DRI: Receiver Failure37125. DRI: Receiver Failure37126. DRI: Receiver Failure37127. DRI: Receiver Failure38128. DRI: Receiver Failure38144. DRI: Transceiver to DRI Communication Failure38145. DRI: Transceiver to DRI Communication Failure38146. DRI: Transceiver to DRI Communication Failure38147. DRI: Transceiver to DRI Communication Failure38148. DRI: Transceiver to DRI Communication Failure38149. DRI: Transceiver to DRI Communication Failure38150. DRI: Receive Matrix Branch 1 Control Link Failure38151. DRI: Transceiver to Combiner Communication Failure39152. DRI: Control Processor to Power Amplifier Communication Failure39153. DRI: Control Processor to Equalizer Communication Failure39154. DRI: Power Supply Failure39155. DRI: Transceiver to DRI Communication Error39156. DRI: Control Processor Message Queue Overflowed39157. DRI: Receiver Input Overflowed39158. DRI: Receiver Input Overflowed39160. DRI: Equalizer Output Overflowed39161. DRI: Transmitter Out of Synchronization40162. DRI: Receive Matrix Branch 2 Control Link Failure40163. DRI: Transceiver to DRI Communication Failure40164. DRI: Transceiver to DRI Communication Failure40165. DRI: Transceiver to DRI Communication Failure40166. DRI: Control Processor Firmware Failure40167. DRI: Control Processor Configuration Mismatch40168. DRI: Equalizer Configuration Mismatch40169. DRI: Transceiver to DRI Communication Failure40170. DRI: M-Cell Micro Interconnect Failure41171. DRI: M-Cell Micro Invalid Calibration Data41176.-183. DRI: Equalizer Timeslot (0-7) Failure41184. DRI: Equalizer Firmware Failure41192. DRI: Baseband Hopping TDM Link Error41193. DRI: Baseband Hopping GSM Timeslot Misalignment41203. DRI: RF Unit Power Supply Unit - Input Failure41204. DRI: RF Unit Over Temperature41205. DRI: RF Unit Low Voltage Disconnect Imminent41206. DRI: RF Unit External Alarm Input 142207. DRI: RF Unit External Alarm Input 242208. DRI: Power Amplifier Temperature42209. DRI: Timeslot Configuration Failure42210. DRI: Hopping DRI Failure42211. DRI: Front End Processor Failure42212. DRI: Channel Coder Failure42213. DRI: Transceiver Control Processor Failure42214. DRI: Equalizer Failure42215. DRI: Power Amplifier Failure43216. DRI: Transceiver Recovery Failure43217. DRI: Transmission Suspended to Conserve Battery Power43218. DRI: Invalid Transceiver Calibration Data43224. DRI: Safe Test Audit Failure43231. DRI: TDM Interface Configuration Failure43234. DRI: Active Link Connection Failure43235. DRI: Standby Link Connection Failure43236. DRI: Slow Flash Failure43237. DRI: Non-Volatile Memory Failure44239. DRI: Process Safe Test Audit Failure44241. DRI: Standby Link Connected to Wrong Device44242. DRI: Device(s) OOS due to action on this device44254. DRI: Device Failure44EAS440. EAS: Unexpected Board Type441. EAS: Serial Bus Connection Failure448. EAS: EAS has detected Main Power Failure4416.-31. EAS: Optocoupler 1-1645242. EAS: Device(s) OOS due to action on this device45GCLK450. GCLK: Reference Distribution Module Failure452. GCLK: Clock Reference Failure454. GCLK: Phase Lock Lost455. GCLK: 125us Reference Count Overflow456. GCLK: 60 ms Reference Count Overflow457. GCLK: 6.12 s Reference Count Overflow458. GCLK: Frequency Difference in Mate GCLK469. GCLK: Hard Reset4611. GCLK: Long-Term-Average Values are Unstable4612. GCLK: Unrecognized Hardware Revision Level4614. GCLK: Phase Lock Failure4615. GCLK: Watchdog Timer Expired4616. GCLK: Clock Output Failure4617. GCLK: SYNC Shutdown Requested4618. GCLK: Not Operational4619. GCLK: Warmup Failure4720. GCLK: Invalid Mode4721. GCLK: Calibration In Progress4722. GCLK: Calibration via Firmware Initiated4724. GCLK: Bad Clock Source or OCXO (oscillator) Replacement Required4726. GCLK: GCLK Calibration Request47232. GCLK: Processor Bus Communication Failure47242. GCLK: Device(s) OOS due to action on this device47254. GCLK: Device Failure48GPROC481. GPROC: EEPROM: No Valid EEPROM Objects Exist488. GPROC: EEPROM: User Size Error4817. GPROC: EEPROM: Bank 0 Erase Error4821. GPROC: EEPROM: Programming Verification Failed4822. GPROC: SWFM Indication4830. GPROC: Clock A Signal Loss4831. GPROC: Clock B Signal Loss4832. GPROC: TDM Interface Failure - Assigned Timeslot Counter Underflow4933. GPROC: TDM Interface Failure - Assigned Timeslot Counter Overflow4934. GPROC: TDM Interface Failure - TDM Parity Error4935. GPROC: LAN Connection Failure4939. GPROC: Software Failu4940. GPROC: Spurious Interrupt4941. GPROC: Unexpected Board Type: GPROC2 is Required49231. GPROC: TDM Interface Configuration Failure49239. GPROC: Process Safe Test Audit Failu49242. GPROC: Device(s) OOS due to action on this device50254. GPROC: Device Failure50IAS500. IAS: Unexpected Board Type501. IAS: Serial Bus Connection Failur5013. IAS: Preselector 1A Fuse Failure5014. IAS: Preselector 2A Fuse Failure5015. IAS: Preselector 3A Fuse Failure5016. IAS: Matrix Control Main Fuse Failure5017. IAS: Matrix Control Redundant Fuse Failure5118. IAS: Internal Combiner Main Fuse Failure5219. IAS: Internal Combiner Redundant Fuse Failure5220. IAS: External Combiner Main Fuse Failure5221. IAS: External Combiner Redundant Fuse Failure5222. IAS: Multicoupler Main Fuse Failure5223. IAS: Multicoupler Redundant Fuse Failure5224.-26. IAS: BCU Lower Cage Fan #0-#2 Fuse Failure5227.-29. IAS: BCU Upper Cage Fan #3-#5 Fuse Failure5230. IAS: Spare Fuse Failure5231. IAS: DRAM Battery Backup Fuse Failure5232. IAS: IAS +27V Power Fuse Failure5233.-34. IAS: Battery Backup Fuse #1-#2 Failure5235.-37. IAS: Lower Cage Fan #0-#2 Failure5238.-40. IAS: Upper Cage Fan #3-#5 Failure5241. IAS: Multicoupler Failure5246. IAS: Converter Failure5247. IAS: Converter Overtemperature5248.-50. IAS: Preselector 1B-3B Fuse Failure5359. IAS: Battery Backup Output Failure5360. IAS: Battery Backup Input Failure5361. IAS: RCU #5 Circuit Breaker Failure5362. IAS: DPSM 1 Failure5363. IAS: DPSM 0 Failure5364.-65. IAS: Fan Power Converter 1-2 Failure5366-70IAS: RCU #0-#4 Circuit Breaker Failure5371-74IAS: Converter #1-#4 Failure5375. IAS: IAS +27V DAB Power Fuse Failure5380. IAS: Power Supply Unit - Input Failure5381. IAS: Power Supply Unit - Output Failure5382. IAS: BTS Cabinet Over Temperature5383. IAS: Low Voltage Disconnect Imminent5384. IAS: Air Conditioning Unit Failure5385. IAS: Heat Management System Unit Failure5386. IAS: Cabinet Fan Failure5387. IAS: Ancillary Cabinet Over Temperature5488. -90.IAS: Voltage Standing Wave Ratio Sector 1-3 Failure5491. IAS: Voltage Standing Wave Ratio Performance Low5492. IAS: Smoke Alarm5493. IAS: Door Open5494. IAS: No Connection to Alarms Board - connection broken5495. IAS: Low Noise Amplifier Fuse Failure5496. IAS: No Redundant Connection to Alarms Board - connection broken5497. IAS: No Connection to Alarms Board - Radio OOS5498. IAS: No Redundant Connection to Alarms Board - Radio OOS5499. IAS: No Connection to Alarm Board - Alarm Board Removed54100. IAS: Cabinet Protection System Failure54101. IAS: Power Supply Temperature High54102. IAS: Mains A.C. Supply Failure54103. IAS: Fan Tray 0 Failure - Quad Fan54104. IAS: Fan Tray 1 Failure - Dual Fan54105. IAS: Fan Tray 2 Failure - Dual Fan54106. IAS: Rectifier Failure55107. IAS: Battery Box Temperature High55108. IAS: Alarm Board Failed55KSW550. KSW: Parity Highway 0551. KSW: Parity Highway 1552. KSW: Parity Highway 2553. KSW: Parity Highway 3554. KSW: Clock A Signal Loss555. KSW: Clock B Signal Loss556. KSW: 6.12 Second Reference Loss55第一章 告警处理的基本概念机房运行维护人员经常会碰到告警，有些告警是操作维护过程中自然产生的，有些告警是瞬时性的，不会影响系统正常运行，但大多数告警是会影响系统性能的，有的甚至会导致BSS复位，对移动通信系统造成严重影响。因此对于运维人员来说，了解告警系统，掌握一定的告警分析和处理技能，显得非常重要。所以通过分析告警能够帮助运维人员提高分析处理故障的能力。一、 告警格式与组成告警系统是为了故障定位，系统性能分析及方便维护而设置的。告警信息可以在OMCR的告警窗口上显示，也可以在本地维护终端（LMT）上显示。BSS产生的告警信息，以字符的形式发往OMCR。也可以通过命令设置使告警显示在LMT上。1、告警的种类和格式 告警可以分为硬件告警和软件告警两种： 硬件告警是由于BSS内的硬件故障所引起的告警。 软件告警是由GPROC检测到软件进程运行出错所引起的告警。 只有GPROC设备（BSP，CSFP，DHP，BTP，pool GPROC）才会产生软件告警信息。软件告警（Software Fault Management或SWFM）分为两类。（如下表所示）Fatal 和non-fatal 软件告警软件告警SWFM类型等级影响SWFMNON-fatal警告SWFM调用相应的进程来恢复软件错误Fatal严重SWFM将GPROC reset 下面通过一个告警实例来了解产品的告警格式。右面所示是一个OMCR上显示的告警实例。告警举例：#0 NEW *NONE*.CommuncationFailureEvent - CAGE - BSS01(BSS01:SITE-0:): 0 CAGE 1 - 30/03/1999 14:23:56.Expansion KSWX Slot 22 Communication Failure - FMIC - Major - -/-.(BSS01:SITE-0:):0 SITE Impacted to Major.#0：告警IDNEW：告警状态NONE：正在处理此告警的人员 CommuncationFailureEvent：告警的类型CAGE：告警级BSS01(BSS01:SITE-0:): 0 CAGE 1：发生告警的位置30/03/1999 14:23:56：告警发生时间18：告警编号Expansion KSWX Slot 22 Communication Failure：告警描述FMIC：告警的清除类型Major：告警严重等级(BSS01:SITE-0:): 0 SITE Impacted to Major:告警附加信息2、告警编号和消除类型告警编号对于每种设备都有唯一的一个十进制数表示。每种设备的告警编号从0到254。对于不同的设备告警编号可能重复，但与设备相关的编号是唯一的。有些情况下同样的告警编号表示类似的告警。 例如254号告警表示设备fail。告警的清除类型可分为三类：Intermittent、 Fault Management Initiated Clear（FMIC）、Operator Initiated Clear（OIC）。Intermittent表示告警是偶发性的，对系统没有危害。此告警发生后在OMCR会自动消除。当此类告警频繁产生时，会增加OML链路的负荷。我们可以使用disp_throttle命令来查看告警门限设置，还可用chg_throttle命令调节其门限值。FMIC告警的清除由系统的错误管理进程（Fault Managerment Process）自动进行。FM进程管理一张现有告警的列表，只有当告警产生的原因消失后FM才会产生clear 消息将此告警从告警列表中删除。OIC需要由操作人员手动将告警清除。FM进程检测到告警产生并判断为OIC类型时，将此告警加入现有告警列表中。此后FM不再进行任何处理。当操作人员将告警产生的原因解决后，必须将此告警清除。 在OMCR和BSC上均能够清除告警。OMCR上清除告警按以下步骤进行：打开告警窗口，选中要清除的告警项；单击鼠标右键弹出快捷菜单；选择快捷菜单的“Handle”；选择快捷菜单的“Clear”；确认告警已被清除。在BSS上清除告警，先使用disp_act_alarm命令查看有哪些OIC告警。然后使用del_act_alarm命令将告警清除。 BSS清除告警，格式如下：del_act_alarm 3、告警的类型在OMCR将告警分成六种不同的类型，可以在OMCR的告警说明中找到FailureEvents 字段，其为不同类型告警的名称。类型含义举例Communication数据从一点传到另一点时发