《前台英语培训》PPT课件.ppt

酒店基础英语培训系列之,前台服务英语TheFrontOffice,Unitone房间预定RoomReservationCulturalBackground文化背景Whentheguestsintendtostayinahotel,especia-llyforafamoushotel,theyneedtomakeareservat-ioninadvance.Whentheclerkreceivesthecall,hen-eedstoaskforseveralquestionsincludingthenameoftheguest,thearrivaltime,thenumberoftheguest,etc.,当客人需要入住酒店时,尤其是很著名的酒店,都需要提前预定.当店员接到电话时,他要问清一些事项,比如客人的名字、到达时间、客人人数等.,WeekSundayMondayTuesdayWednesdayThursdayFridaySaturdayOclockNowTimeHalfPastAfterQuarter,LivelyWords鲜活词语,星期,周星期天星期一星期二星期三星期四星期五星期六点钟现在半,一半过;经过在之后一刻钟,DiscountCancelConfirmExtendAvailableRecordVacancyExpensiveVoucherSuiteContactInthenameofDepositChargeHoldonPrefer,折扣取消确认延长可用的记录空,空房昂贵的预订凭单套房联络以的名义定金收费(电话中)稍候更喜欢,倾向于,FrequentSentence常用句型,Dateandtime日期与时间Canyouwaitaminute,please?Whenwillyouarrive?Wouldyouchangeyourreservationdate?Wearefullybookedforalltypesofroomsonthatnight.Fromwhentowhen?Canyouholdtheroomuntil10:00?Howmanynightswillyoubestaying?Whendoyouneedtheroom?,请您等一下好吗？您预计什么时候到达？您能更改预期日期吗？那天晚上所有客房都预约满了。从什么时候到什么时候？你能把这个房间预定保留到十点吗？您预订要待几晚呢？您什么时候要这房间？,Priceanddiscount价钱与折扣Whatsthepriceoftheroomeveryday?Thechargeincludesonlybedandbreakfast.Weoffer10%discountforgroupreservation,sir.Wegivediscountsforlongerstays.Pleasegivemealessexpensiveroom.,每天的房价是多少？费用只包括床位及早餐。先生，对于团体预订，我们打九折。我们对长住旅客才有折扣。请给我一间便宜点的房间。,Otherservices其它服务Whichkindofroomwouldyouprefer?Wecanputyouonourwaitinglistjustincasewehaveacancellation.MayIhaveyournameandyourinitials?Ifyouneedtocontactusforanyfurtherinquiries,pleasecallthesamenumber.Wasthatreservationmadeforyouoranotherparty?Iwillcheckifourroomisavailableforthatday.,您想要什么样的房间？我们把您记在等房名单里，有人退时就通知您。请告诉我您的名字及名字的开头字母好吗？若您有其他的问题需要跟我们联络，可以再拨这个号码。是为您自己还为他人订的？我要查一查那天是否有房间。,SituationalDialogues情景对话(一)A:Goodmorning.Roomreservation.WhatcanIdoforyou?B:Yes,IdliketobookasingleroomwithabathfromtheafternoonofMarch5thtothemorningofMarch8th.A:Yes,wedohavesingleroomavailableforthosedays.B:Whatistherate,please?A:Thecurrentrateis450Yuanpernight.B:Thatsoundsnotbadatall.Illtakeit.A:Well,Couldyoutellmeyournameandyourphonenumber,please?B:Yes,itsAlice,andmynumberis9437268.A:Ok.lookforwardtoyourvisit.B:Thankyouandgoodbye.A:Goodbye.,对话翻译:A:早上好,客房预定部,能为您效劳吗,先生?B:是的,我想订一个带洗澡间的单人房间,3月5日下午到3月8日上午住.A:我们确实有一个单间在这段时间可以住.B:请问房费是多少?A:现行房费是每天450元.B:听起来还不错.这个房间我订了.A:那么,请告诉我您的姓名和电话号码.B:好的,我是艾丽丝.电话号码是9437268.A:好的,我们期待您的光临.B:谢谢,再见.A:再见.,SituationalDialogues情景对话(二)A:Goodmorning!ThisisXinbaiGrandHotel.WhatcanIdoforyou?B:Yes,Idliketocancelareservation.A:OK.Couldyoupleasetellmeinwhosenamethereservationmade?B:TomasGreen.A:Andthedateofthereservation?B:FromApril10foroneweek.A:Excuseme,isthisthereservationforyourselforforothers?B:Itsformyself.A:Thankyou,sir.ItisOK.B:Thankyouallthesame,Good-byeA:Itsmypleasure,good-bye.,对话翻译:A:早上好!这里是馨百酒店.能为您效劳吗?B:我想取消已经预订的房间.A:好的.请将预定房间的名字告诉.B:托马斯.格林.A:房间预订的日期呢?B:从四月10号起共1周.A:请问这个预订是为您本人办理还是为别人?B:为我自已.A:谢谢.我将取消5月10日起共1周的预订.欢迎下次光临本酒店.B:谢谢你.再见.A:很高兴为您服务,再见.,BrilliantParagraphs精彩片段“Whoscalling?”wastheanswertothetelephone.“Watt.”“Whatisyourname,please?”“