大学生运动会志愿者英语口语.ppt

大学生运动会志愿者英语口语提要,南京林业大学人文学院颜老师,课前题外话：,会议的主角临阵磨枪非英语专业经验传授讲究效率,主要内容,经验分享基本用语场景对话及说明交通口常用语媒体应对一些口语提问环节,英语口语的障碍,心态问题：不知道为何，一提英语就是怕怕说不好怕对方听不懂英语能力问题发音不准词汇量不够,障碍处理原则,调整心态英语不是课程，是个语言这次是任务，你不得不说说了总比不说好。母语者对非母语者的认识错了是常态，说好了是意外。先不用怕，把怕留给对方提高能力，听说读写记单词记原则,若干“板斧”,说不成句子，说单词。说不成单词，用别的单词描述描述不出来，用肢体语言。绝招：“移花接木”目的只有一个：让对方明白你的意思。,无语的对策,拟声词Oh，en，ok（让人知道你在听）well，表示无奈或轻微否定，wow(表示惊讶赞同)Aha!满意，需要别人重复pardon,(Ibegyourpardon).canyourepeatwhatyoujustsaid.iwishmyEnglishwouldbebetter.iamsorry,idontgetyou,基本场合篇：见面与寒暄,WelcometoShenzhenNicetomeetyou.Iveheardsomuchaboutyou.IamabigfanofyouIhopeyouwillenjoyyourstayherePleasemakeyourselfathome,再见和告别,Ireallyshouldbegoing.haveanicetrip(day)takecare,keepintouchnicemeeting(talkingto)youSendmybestwishestoyourfamilyhopetoseeyouagain(seeyoulater),询问与介绍,excusemecaniknowyourname?（whatshouldicallyou?）Idlikeyoutomeetmycolleague(xxx).Whatdoyoudoforaliving?Doyouenjoyyourwork?,提供和请求帮助,Canihelpyou(whatcanidoforyou)No,thankyou.ImfineCouldyoudomeafavor?mayiaskforyourfavor?Sure,Idbegladto.oh,iamsorry,iambusywith.,表态用语,同意：exactly！Icouldntagreemore.Absolutely,Iagreewithyou.Ifeelthesameway.Youcansaythatagain.Thatsagoodidea.Fantastic!否定idontthinksoithinkitstheotherwayaround.,交通事故,Idliketoreportacaraccident.Ivebeeninvolvedinahead-on（rear-end）collision.someonefellunconscious.(wasinjured)Doyouremembertheplatenumberofthehitandruncar?Couldyoucallanambulance?,交通口志愿者常用说明,Thisbusisheadingforxxxx.Pleasemakesurethatyouareintherightbus.Thevolunteerswillhelpyoutofindtherightoneatthebusstop.Wejusthadthesecuritycheckwhenpassingbythexxx.Forsecurityreason,pleasekeepthedoorclosed.Otherwise,wemightsubjecttoanothersecuritycheck,whichwillbetimeconsumingthankyouforyourco-opperation.,Foryoursafety,pleasebeseatedduringthewholetripandkeepawayfromthedoor.Thankyouforyourcooperation.thereisafirst-aidkitinthebus,ifyoufeelsickandneedsomemedcine,pleaseletusknow.,wehaverecognizedthesituationandcontactedwiththetransportservicecenter.Theywillarrangeanotherbusassoonaspossible.thankyouforyourpatience.attentionplease,duetothetrafficcontrol,ourbusmaybedelayed.Sorryfortheinconvenience.thankyouforyourunderstanding.,场景篇：车上开场白,Goodafternooneveryone!WelcometoShenzhen,thebeautifulgardencityinsoutheastChina.Itsmypleasuretobeyourassistancetoday.First,pleaseallowmetointroductionmyself.IamthevolunteerfromShenzhenUniversity.Youcancallme*.ThebusstartsfromShenzhenBayheadingforUniversiadeVillage,itwilltakeabout60minutes,wewillpassbyseveralplacesthatyoumightbeinterested,suchastheCBDofshenzhen,Civiccenter,shenzhenmusuem.ifyouhaveanyquestionsorneedsomeassistant,iwillhelpyouasthebestasIcan.Ihopeyouwillenjoythistrip.Thankyou!,出现状况的处理原则：,原则1：状况由运动员产生，在我们可以解决范围内，安慰，帮助为主。原则2：状况由其他人产生，在我们可解决范围内，以说明理由，并尽快纠正为主。原则3：凡是不在我们可解决范围内，分清问题，尽快上报，向运动员表达我们在尽力解决，并解释我们的做法。原则4：凡是不在我们职责范围内的事情，可应用条例，或找合理理由予以委婉拒绝。若不确定需要请示上级。,上错车,B:ithinkIhavetakenthewrongbus!A:Oh，Dontworry.Whereareyougoing?B:ImgoingtoUniversiadeVillage.A:OK,thatsnotabigproblem.Iwillhelpyoutocontacttherightbus.Andbringyouthereiftimepermits.Iwillneedtomakeaphonecallanditwilltakesaboutxxminutestosolvetheproblem.B:Thatsok!Itsverykindofyou.Thankyouverymuch!A：youarewelcome.,运动员丢了东西,B:excuseme.Icantfindmycellphone.Iguessishouldhaveputitinthebus.A:oh,wheredidyourseatonthatbus?B:Themiddleseatofthethirdrow.A：Dontworried.Iwillcontactthedriverofthebustolookforit.ifhecantfindit,wewillcontactthelostandfoundlater.B:Iappreciateit.A:Canyoutellmehowtocontactyouifwefindanything.B:OK.youcancallxxxxxxxx.A:Good,wewilltryourbesttohelpyou.,车遇到意外,A:Ourbushadatrafficaccidentjustnow.Isthereanybodygethurt?B:IamaffraidthatMylegsgothurt.A:Oh,iamsorrytohearthat.Whereexactlydoesithurt？B:Righthere.A:Itsallbruisedandswollen.Takeiteasy.Imgivingyouafirstaidrightnow.ifnecessary,Iwillcalltheambulanceforyou.B:Thanks,A:Howdoyoufeelnow?B:Thepainrelievesnow.Canwejustgetoffthebusfirst?B:Maybeyoushouldwaitafewmoreminutes.Butdontworry.Ivecalledthedispatchcentertoaskforthehelp.Pleasewaitpatiently.Thankyouforyourunderstanding.B:Itsnotfarfromthedestination,canwewalkthere?A:Sorry,foryoursafety,pleasewaitinyourseat.Ihavecalledtherelateddepartmentforhelpandwaitingfortheirinstruction.,B:whywegetstuckforsolong?A:Sorryforkeepingyouwaiting,Pleasewaitpatiently.Ithinktheywilltelluswhattodoinabout5minutes.A:attaintionplease.Ihavejustreceivedamessagefromthemanagementcenter.Wearegoingtotakeanotherbus.Thenewbuswillbearrivedat10minutes.Pleasewaitinyourseat.Thankyouverymuchforyourco-operation.,不合理要求,A:Excuseme.B:WhatcanIdofouyou?sir?A:Excuseme,IwanttoenjoythenightsceneofShenzhen.MayIgetoffthebusduringthetrip?B:Sorry,wehaveatightscheduletodayandwemustmakesurethatallofthepassangersinthiscararriveatthehotelbefore7.A:Allrightthen.B:thankyouforyourunderstanding.,非职责范围内要求,A:Excuseme.Couldyouhelpmetocarrymyluggagetothestadium?B:Iwishicould,butaccordingtotheregulations,wearenotallowedtoleaveourpositions.A:Ithinkyouhaveabackupfortheposition.B:Yessir,butcarryingotherpeoplesbelongingsisprohibitedduetothesecurityreason.A:Idontthinkicangettothespotintimeifyoudonthelpme.B:Icancontactthecompertitionmanagementteamforyoutoseewhatwecando.A:alright.,车到终点站时候结束语,Dearsir/madam,wearearrivingatxxx,ourfinalstop.pleasetakeallyourbelongingswithyouwhenleavingthebus.thankyouverymuchforyoursupportduringthetrip.lookingforwardformeetingyouagain.haveaniceday.,面对媒体的应答原则,志愿者代表的不是个人。而是集体。回答必须按照大运会组委会要求回答涉及政治，敏感事件以及不知道的事情，要谨慎。可以以“Excuseme,Idontthinkiamtherightpersontoanswerthisquestion”回答。KISS原则：keepitsimpleandstupid,某些媒体问题及回答,1A:Domostpeopleinyourcountryvaluetheirfamilyorcareermore?B:Personally,Ivaluemycareermore.ButIthinkmostpeoplegivefamilyandcar