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短学期课程报告外 文 翻 译题 目 价格战的研究综述学 院 商学院 专 业 市场营销 班 级 学 号 学生姓名 指导教师 审核意见:指导教师(签名) 年 月 日一、外文原文(一)标题:How to Fight a Price War原文:In the battle to capture the customer, companies use a wide range of tactics to ward off competitors. Increasingly, price is the weapon of choice and frequently the skirmishing degenerates into a price war.Creating low price appeal is often the goal, but the result of one retaliatory price slashing after another is often a precipitous decline in industry profits. Look at the airline price wars of 1992. When American Airlines, Northwest Airlines, and other U.S. carriers went toe-to-toe in matching and exceeding one anothers reduced fares, the result was record volumes of air travel-and record losses. Some estimates suggest that the overall losses suffered by the industry that year exceed the combined profits for the entire industry from its inception.Price wars can create economically devastating and psychologically debilitating situations that take an extraordinary toll on an individual, a company, and industry profitability. No matter who wins, the combatants all seem to end up worse off than before they joined the battle. And yet, price wars are becoming increasingly common and uncommonly fierce. Consider the following two examples: In July 1999, Sprint announced a nighttime long-distance rate of 5 cents per minute. In August 1999, MCI matched Sprints off-peak rate. Later that month, AT & T acknowledged that revenue from its consumer long-distance business was falling, and the company cut its long-distance rates to 7 cents per minute all day, everyday, for a monthly fee of $ 5.95. AT & Ts stock dropped 4.7% the day of the announcement. MCIs stock price dropped 2.5%; Sprints fell 3.8%. E-Trade and other electronic brokers are changing the competitive terrain of financial services with their extraordinarily low-priced brokerage services. The prevailing price for discount trades has fallen from $30 to $ 15 to $ 8 in the past few years.There is a little doubt, in the first example, that the major players in the long-distance phone business are in a price war. Price reductions per-second billing, and free calls are the principal weapons the players bring to the competitive arena. There is little talk from any of the carriers about service, quality, brand equity, and other nonprice factors that might add value to a product or service. Virtually every competitive move is based on price, and every countermeasure is a retaliatory price cut.Price wars are becoming more common because managers tend to view a price change as an easy, quick, and reversible actionIn the second example, the competitive situation is subtly different and yet still very much a price war. E-Trades success demonstrates how the emergence of the Internet has fundamentally changed the cost of doing business. Consequently, even businesses such as Charles Schwab, which used to compete primarily on low-price appeal, are chanting a “quality” mantra. Meanwhile, Merrill Lynch and American Express have recognized that the emergence of the Internet will affect pricing and are changing their price structures to include free online trades for high-end customers. These companies appear to be engaged in more focused pricing battles, unlike the “globalized” price war in the long-distance phone market.Most managers will be involved in a price war at some point in their careers. Every price cut is potentially the first salvo, and some discounts routinely lead to retaliatory price cuts that then escalate into a full-blown price war. Thats why its a good idea to consider other options before starting a price war or responding to an aggressive price move with a retaliatory one. Often, companies can avoid a debilitating price war altogether by using a set of alternative tactics. Our goal is to describe an arsenal of weapons other than price cuts that managers who are engaged in or contemplating a price war may also want to consider.Take InventoryGenerally, price wars start because somebody somewhere thinks prices in a certain market are too high. Or someone is willing to buy market share at the expense of current margins. Price wars are becoming more common because managers tend to view a price change as an easy, quick, and reversible action. When business do not trust or know one another very well, the pricing battles can escalate very quickly. And whether they play out in the physical or the virtual world, price wars have a similar set of antecedents. By understanding their causes and characteristics, managers can make sensible decisions about when and how to fight a price war, when to flee one-and even when to start one.The first step, then, is diagnosis. Consider a small commodities supplier that suddenly found that its largest competitor had slashed prices to a level well below the small companys costs. One option the smaller company considered was to lower its price in a tit-for-tat move. But that price would have been below the suppliers marginal cost; it would have suffered debilitating losses. Fortunately, a few phone calls revealed that its adversary was attempting to drive the supplier out of the local market by underpricing its products locally but maintaining high prices elsewhere. The supplier correctly diagnosed the pricing move as predatory and elected to do two things. First, the manager called customers in the competitors home market to let them know that the price-cutter was offering special deals in another market. Second, he called local customers and asked them for their support, pointing out that if the smaller supplier was driven off the market, its customers would be facing a monopolist. The short-term price cuts would turn into long-term price hikes. The supplier identified solutions that eschewed further price cuts and thus averted a price war.Intelligent analysis that leads to accurate diagnosis is more than half the cure. The process emphasizes understanding the opportunities for pricing actions based on current market trends and responding to competitors actions based on the players and their resources. Not only is it necessary to understand why a price war is occurring or may occur, it also is critical to recognize where to look for the resources to do battle.Good diagnoses involve analyzing four key areas in the theater of operations. They are customer issues such as price sensitivity and the customer segments that may emerge if prices change; company issues such as a businesss cost structures, capabilities, and strategic positioning; competitor issues, such as a rivals cost structures, capabilities, and strategic positioning; and contributor issues, or the other players in the industry whose self-interest or profiles may affect the outcome of a price war. (For a more detailed explanation of such analyses, see the sidebar “Analyzing the Battleground.”)Companies that step back and examine those four areas carefully often find that they actually have quite a few different options-including defusing the conflict, fighting it out on several fronts, or retreating. Well look at some of those strategies and how companies have deployed them successfully.Stop the War Before It StartsThere are several ways to stop a price war before it starts. One is to make sure your competitors understand the rationale behind your pricing policies. In other words, reveal your strategic intentions. Price matching policies, everyday low pricing, and other public statements may communicate to competitors that you intend to fight a price war using all possible resources. But frequently these declarations about low prices, or about not engaging in price promotions, arent low-price strategies at all. Such announcements are simply a way to tell competitors that you prefer to compete on dimensions other than price. When your competitors agree that such competition will be more profitable than competing on price, theyll tend to go along. That is precisely what happened when Winn-Dixie followed the Big Star supermarket chain in North Carolina and announced that it, too, would meet or beat mutual rival Food Lions prices. After two years, the number of equipriced products among 79 commonly purchased brand items at the supermarkets had more than doubled. Further, the overall market price level had increased for these products. What happened? The stores stopped competing on price. In fact, the data suggest that Food Lion raised its prices after its competitors announced they would match Food Lions prices.TacticExampleNonprice ResponsesReveal your strategic intentions and capabilities Offer to match competitors prices, offer everyday low pricing, or reveal your cost advantageCompete on qualityIncrease product differentiation by adding features to a product, or build awareness of existing features and their benefits. Emphasize the performance risks in low-priced options.Co-opt contributors Form strategic partnerships by offering cooperative or exclusive deals with suppliers, resellers, or providers of related servicesPrice ResponsesUse complex price actions Offer bundled prices, two-part pricing, quantity discounts, price promotions, or loyalty programs for productsIntroduce new productsIntroduce flanking brands that compete in customer segments that are being challenged by competitorsDeploy simple price actionsAdjust the products regular price in response to a competitors price change or another potential entry into the market出处:Harvard Business Review,Sept 01,2000(2) 标题:Strategies to Fight Low-Cost Rivals原文:Its easier to fight the enemy you know than one you dont. With gale-force winds of competition lashing every industry, companies must invest a lot of money, people, and time to fight archrivals. They find it tough, challenging, and yet strangely reassuring to take on familiar opponents, whose ambitions, strategies, weaknesses, and even strengths resemble their own. CEOs can easily compare their game plans and prowess with their doppelgngers by tracking stock prices by the minute, if they desire. Thus, Coke duels Pepsi, Sony battles Philips and Matsushita, Avis combats Hertz, Procter & Gamble takes on Unilever, Caterpillar clashes with Komatsu, Amazon spars with eBay, Tweedledum fights Tweedledee.However, this obsession with traditional rivals has blinded companies to the threat from disruptive, low-cost competitors. All over the world, especially in Europe and North America, organizations that have business models and technologies different from those of market leaders are mushrooming. Such companies offer products and services at prices dramatically lower than the prices established businesses charge, often by harnessing the forces of deregulation, globalization, and technological innovation. By the early 1990s, the first price warriors, such as Costco Wholesale, Dell, Southwest Airlines, and Wal-Mart, had gobbled up the lunches of several incumbents. Now, on both sides of the Atlantic, a second wave is rolling in: Germanys Aldi supermarkets, Indias Ara-vind Eye Hospitals, Britains Direct Line Insurance, the online stock brokerage E*Trade, Chinas Huawei in telecommunications equipment, Swedens IKEA furniture, Irelands Ryanair, Israels Teva Pharmaceuticals, and the United States Vanguard Group in asset management. These and other low-cost combatants are changing the nature of competition as executives knew it in the twentieth century.What should leaders do? Im not the first academic (nor, I daresay, will I be the last) to pose that question. Several strategy experts, led by Harvard Business Schools Michael Porter in his work on competitive strategy and Clayton Christensen in his research on disruptive innovations, and Tuck Schools Richard DAveni in his writings on hypercompetition, have described the strategies companies can use to fight low-cost rivals. But that body of work doesnt make the phenomenon less interestingor render the threat any less formidable. For, despite the buckets of ink that academics have spilled on the topic, most companies behave as though low-cost competitors are no different from traditional rivals or as though they dont matter.Over the past five years, Ive studied around 50 incumbents and 25 low-cost businesses. My research shows that ignoring cut-price rivals is a mistake because it eventually forces companies to vacate entire market segments. When market leaders do respond, they often set off price wars, hurting themselves more than the challengers. Companies that wake up to that fact usually change course in one of two ways. Some become more defensive and try to differentiate their productsa strategy that works only if they can meet a stringent set of conditions, which I describe later. Others take the offensive by launching low-cost businesses of their own. This so-called dual strategy succeeds only if companies can generate synergies between the existing businesses and the new ventures. If they cannot, companies are better off trying to transform themselves into solution providers or, difficult though it is, into low-cost players. Before I analyze the various strategy options, however, I must dispel some myths about low-cost businesses.The Sustainability of Low-Cost BusinessesBe it in the classroom or the boardroom, executives invariably ask me the same question: Are low-cost businesses a permanent, enduring threat? Most managers believe they arent; theyre convinced that a business that sells at prices dramatically lower than those incumbents charge must go bankrupt. They cite the experience of U.S. airlines, which, after the industrys deregulation in the 1980s, succeeded in beating off cut-price providers such as People Express. What they forget is that low-cost airlines soon reemerged. By slashing fares and cutting frills, entrants like Southwest Airlines and JetBlue have grabbed a chunk of Americas domestic air travel market. Unlike their predecessors, theyre making money hand over fist, too.Successful price warriors stay ahead of bigger rivals by using several tactics: They focus on just one or a few consumer segments; they deliver the basic product or provide one benefit better than rivals do; and they back everyday low prices with superefficient operations to keep costs down. Thats how Aldi, the Essen-headquartered retailer that owns Trader Joes in the U.S., has thrived in the brutally competitive German market. Aldis advantages start with the size of its product range. A typical Aldi outlet is a relatively small, 15,000-square-foot store that carries only about 700 products95% of which are store brandscompared with the 25,000-plus products that traditional supermarkets carry. The chain sells more of each product than rivals do, which enables it to negotiate lower prices and better quality with suppliers. In fact, many of Aldis private-label products have bested branded products in competitions and taste tests. The small number of products also keeps the companys supply chain agile. Another efficiency stems from the fact that Aldi sets up outlets on side streets in downtown areas and in suburbs, where real estate is relatively inexpensive. Since it uses small spaces, the companys start-up costs are low, which enables it to blanket Aldi doesnt pamper customers. Its stores display products on pallets rather than shelves in order to cut restocking time and save money. Customers bring their own shopping bags or buy them in the store. Aldi was one of the first retailers to require customers to pay refundable deposits for grocery carts. Shoppers return the carts to designated areas, sparing employees the time and energy needed to round them up. At the same time, Aldi gets the basics right. There are several checkout lines, so wait times are short even during peak shopping hours. Its scanning machines are lightning fast, which allows clerks to deal quickly with each shopper. Most retailers follow local pricing, but every Aldi store in a country charges the same price, which reinforces the chains image as a consumer champion. In 2006, Germans voted Aldi the countrys third most-trusted brand, behind only Siemens and BMW. Aldi sells products far cheaper than rivals do. To suppliers prices, the company adds about 8% to cover transportation, rent, marketing, and other overhead costs, and about 5% for staff costs. Thus, Aldis average markup is 13% while that of most European retailers is 28% to 30%. Not surprisingly, 89% of all German households made at least one trip to an Aldi in 2005, and according to European market research firms, the chain had a 20% share of Germanys supermarket business.As Aldis story suggests, the financial calculations of low-cost players are different from those of established companies. They earn smaller gross margins than traditional players do, but their business models turn those into higher operating margins. Those operating margins are magnified by the businesses higher-than-average asset turnover ratios, which result in impressive returns on assets. Because of those returns and high growth rates, the market capitalizations of many upstarts are higher than those of industry leaders, despite the larger equity bases of the latter. For instance, one of Europes leading low-cost airlines, Ryanair, is one-seventh the size of British Airways in terms of revenues$2.1 billion versus $15.5 billion in 2006but its operating margins, at 22.7%, are three times as large as BAs 7.35%. Not surprisingly, Ryanairs market c
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