Mitac商务英语教程.ppt

實用商務英語,主講人：鄭文傑Email:icerainbow.zhengPhone:5172,課時安排第一課商業英語常用縮略詞civilservice公务员、文职机关DLdiscretionarylimit无条件限制,商務英語之實戰會話,Phonecalls,GettingphonecallsWhenthePersoncannotanswerthecallConnectingPhonecallsWhenyouarespeakingAskingthecallertocallagainNotifyingthecallerofaWrongNumber,Gettingphonecalls接电话句型：我是。Thisis我找。Idliketospeakto请问。MayIhaveyourname,实战您好，这里是mitac公司，能为您效劳么？Hello,thisisMitaccompany,mayIhelpyou?是的，我想找业务经理Yes,Idliketospeaktoyoursalesmanager,please.请问您尊姓大名？MayIhaveyourname,pleaseYes,mynameis,延伸我听不清，请大点声Icanthearyouwell,pleasespeakalittlelouder请再说慢一点Pleasespeakalittlemoreslowly,Whenthepersoncannotanswerthephone对不起，他在接听别的电话好的，那么，我稍后打来Imsorry,hesonanotherlineatthemomentWell,thenIllcallagaininalittlewhile,我恐怕他现在正在开会Imafraidhesinameetingnow她现在正有客人Shehassomeonewithherrightnow对不起，他不在座位上Imsorry,hesnotathisdesk,Connectingphonecalls请给我接。，好么？请稍等Couldyougivemethedivision?Holdonaminute,please我替你转接Illconnectyouillputyouthroughto.Illgetyouforhim,實戰請幫忙轉接物管好麼？稍等我找XXX我替你轉接CouldyougivemetheMCdepartment?Holdonaminute,pleaseIdliketospeaktoxiyu,pleaseOkay,Illconnectyou.,WhenyouarespeakingThisis我是Speaking请讲,AskingthecallertocallagainCouldyoucallbackin30minutes?Wouldyoucallagaintomorrowmorning?wouldyoumindcallingbackintheafternoon?,NotifyingthecallerofawrongnumberImafraidyouhavethewrongnumberyoumusthavethewrongnumber.,Takingamessage,TakingamessageAskingforspellingofthePersonsnameAskingforphoneandFaxNumbersHavingaPersonReturnCommunication,A:Imafraidshestiedupatthemoment.ShallItakeamessage?B：No,thankyou.Illcallagain.Hesinameetingrightnow.Isthereanymessage?Wouldyoulikemetoleaveamessage?Wouldyoulikemetotellheranything?Illtellhimthatyoucalled.IllhavehimcallyouwhenhesavailableShallIhavehercallyouassoonaspossible?,ConductingBusiness,AnsweringaninquiryReceivingordersRespondingtothedelayofshipmentRespondingtoamisdeliveryRespondingtothedamageondelivery,CanyoudelivertwoHL-120colorprinters?MayItakeyourorder?IllcallthewarehousetoseeifthereareanyinstockShallIsendittoyoubyovernightdeliveryservice?Weshippedittoyouonthesamedayasyourorder.OurorderreachedusfiveitemsshortidliketoreimburseyouforthecostofreturningthewrongmerchandiseWecancredityouraccount,sendreplacementsorissuearefund.,Talkingwithcolleagues,AskingforhelpOfferinghelpSuggestingameetingSearchingforopinionsStartingopinionsCheckingschedules,Whatstheagendafortoday?Ireallyneedahandwiththisproject.Doyouthinkyoucanhelpmeout?Illfillinwheneveryouwant.Letmeknowwheneveryouneedmyhelp.Wehaventheardyouropinionyet.whatdoyouthinkoftheproposal?Howelsecouldweaccomplishourgoalsandobjectives?Iagreewithyouonmostpoint.However,Ihaveadifferentviewinafewareas.,Talkingwiththeboss,InformingthebossAskingforinstructionsAskingforpermissionProposingaction,Imnotgoingtobeabletomeetthedeadline.Heresthelistofaddressesthatyouaskedfor.Ivefinishedthereportsfromthebranches.Isthisthewayyouwantit?Whileyouwereinmeeting,Mr.Chenfaxedthenewversionofthecontract.heneedsaresponseby3:00Whowouldweincludeintomorrowsteleconference?WhydontwehirethatcandidatewiththeexperienceinLANdevelopment?,商業用語范句一般商業書信通知書委托銷售訂購付款與銀行業務貨運索賠提供商品咨信,一般商業書信,通知類,本廠已遷移到上述地址，特此通知IinformyouthatIhavenowremovedmyfactorytotheaboveaddress.寶典句型Iinformyouthat。,實戰演練明天本司休息，特此通知Iinformyouthatwewilloffworktomorrow.樣品已寄至貴司，特此通知Iinformyouthatthesamplehavedeliveredoutforyou.,本公司股東年會將于3月一日在銀行家俱樂部召開特此函告NoticeisherebygiventhattheannualgeneralmeetingoftheshareholdersofourcompanywillbeheldattheBankersClubonMar.1我們今天已經付給R.S先生120美元特此告知BythisweinformyouthatwehavetodaypaidMr.R.S$120.,回信,InreplytoInanswertoAnsweringtoInresponsetoReplyingto,貴函收悉我們已將樣品提交本公司的買方特此奉告Inreplytoyourletter,wearepleasedtoinformyouthatwehaveshownthesampletoourbuyer妳方6月12日的來函收悉滋寄出面額為150元的支票一張僅此蘴复Inreplytoyoursof12thJune,Isendherewithacheque,valuing$150.關于貴公司所詢麥麩一事現可提供該貨20頓吨Inansweringtoyourinquiryforbran,weofferyou20tonsofthesame,Answeringtoyourletter,westateInresponsetoyourletterofyourinquirydoingReplyingtoyourletterof,希望愿望,期盼您的好消息Wehopetohearfromyoufavorably希望這一行動能得到您的同意Wehopethisactionwillmeetyourapproval在商場上如有需求即盼來函詢价Ihopetoreceiveyourinquirieswheninthemarket希望收到您的訂單Wehopetobefavoredwithyourorder希望您能盡快對此事作出決定Wehopethatyouwillgivethismatterpromptattention,榮幸,TohavethehonorofdoingTohavethehonortodo,Today,wefeelverymuchhonoredtohaveProf.Mwithus.很榮幸有機會遇到你們各位知名人士Wefeelspeciallyhonoredtobegiventhisopportunitytomeetsuchanicegroupofdistinguishedpeoplelikeyou,確認,Toconfirm/confirming/confirmationInconfirmationofLetterofconfirmation,已收到Iconfirmthereceiptofyourshipmentby,您對我公司所提訂單，請務必與明天下午三時前來電確認。Kindlyletushaveconfirmationoftheseordersbytelegraphtomorrowby3.pm茲確認昨天致您的信並欣告今天我們已給你們開出匯票Weconfirmourrespectsofyesterdayandhavethepleasuretoinformyouthatwehavedrawnthisdayonyou.,实战演练-强化篇,开公司,A：Letsreviewourstart-upplans.Whendoyouthinkwewillbeabletomoveintoournewoffice?B：Well,wecanmoveinanytimeafterJulyfirst,butmovinginandactuallygettingstartedaretwodifferentthings.A：Goodpoint.Anyway,Ihaveournewmarketingmanager,AParker,helpingusgetsetup.B：Whatisshedoing?A：Shesoverseeingthepurchaseofequipmentandsoforth.B：Doesshehaveabackgroundinthatsortofthing?A：Asamatteroffact,itturnsoutshepracticallyranherlastcompany,frommarketingtofinance.B：Imlookingforwardtomeetingher.A：Haveyoubeguntoinvestigatefactories?Imsogladwearentgoingtotrytorunourownfactoryatfirst.B：Yes,Ivestarted.AndIvefoundsomegoodpeopleforRandD,too.Thentherearetheartpeopledesigningourlogos-A：Oh,no!Millionsofdetails:logos,slogans,letterhead,namecards.B：Youthoughtsettingupacompanywasgoingtobeeasy?,广告,A：Wewanttousetherightmarketingmixtoreachourtargetmarket.B：Certainly.Wevedonesometacticalplanningalready.Wethinkwevecomeupwithagoodplan.A：Whatmediadoyouplantouse?B：Well,takingintoaccounttheimageyouwanttoproject,weveaskedourcopywriterstopreparecopyforcomputermagazinesandtheInternetfirst.A：Sothatway,ouradvertisingdollarswouldbefocusedonpeopleweknowarecomputerusers.B：Yes.Wellalsorunbillboardandnewspaperadstohelpcreatebroadbrandrecognition.A：Willtherebeanydirectmail?B：No.Thatwouldnotbecorrectforamanufacturerlikeyou.Leavethattotheretailers.A：Goodpoint.Pleaseprepareamoredetailedproposal,andthenIllpitchittothehigher-ups.B：Great.Wellgetstartedrightaway。,品管,A:Werehavingsomequality-controlproblems,Jim.Weneedtogotothesourcetoworkthemout.B:Whatproblemsareyouhaving,exactly?A:Thecomplaintrateforournewproductlineisveryhigh,almostsevenpercent.B:Thatshigh.A:Yes.Wekeepfindingproblemswhentestingtheboards.B;Butyourpromotionalmaterialsclaimtheboardsaretheleastexpensiveoftheirtypeonthemarket.A;Theleastexpensive,butstillfullyfunctional.Andwethinkthatyourfactoryneedstotakemeasurestoimprovequalitycontrol.B;Thatwillinvolveadditionalexpensesforus,whichwellhavetopassontoyouasaratehike.A：Imafraidthatsunacceptable.Yourcontractsaysthatyouwilldeliveraproductwitharejectrateoflessthanfivepercent.B：Well,Illtellyouwhat,Mike.Illreviewthecontractandtalkwithmanagement.Thenwellgettogetherandhashthisout.,贸易,A：Hello.SalesDepartment.ThisisAFieldsspeaking.B：Hello,MsFields.ThisisBatWorldComputers.A：Yes,howmayIhelpyou?B：Iminterestedinacoupleofitemsinyournewcatalog,andIwouldliketoknowtheprices.A：Great.Wereofferingaspecialpromotionalpriceonafewoftheitems.Whichitemsdidyouhaveinmind?B：WereparticularlyinterestedinyournewRS-fivesoundcardshownonpagefiveofyourcatalog.IwouldalsolikemoredetailsaboutthemodelRS-fourcardonpageseven.A：OK.ThepriceontheRS-fiveisforty-fiveU.S.dollarsforquantitiesuptofivehundredunits.Thenweofferquantitydiscountsforlargerorders.B：AndthepriceontheRS-four?A：TheRS-fourisoneofourpromotionalitemsthismonth.Forordersreceivedbytheendofthemonth,thepriceisthirty-threedollarseach.Thatpriceisgoodonanysizeorder.B：Thatpricesoundsgood.CouldyousendmemoredetailsabouttheRS-four,includingthespecifications?A：Certainly.IcanfaxorE-mailthatinformationtoyouthisafternoon.B：Terrific.IllgetbacktoyouafterIvereviewedthedetails.Thankyou.bye.,合同格式一般合同進口&出口格式中外合資/合作經營合同格式國際工程招標合同書財產保險合同格式（涉外）聘請法律顧問合同格式,Wellhavethecontractreadyforsignature.Wesignedacontractformedicines.Mr.ZhangsingsthecontractonbehalfoftheChinaNationalSilkImport&ExportCorporation.AJapanesecompanyandSINOCHEM中国化工进出口总公司haveenteredintoanewcontract.Itwasbecauseofyouthatwelandedthecontract.Weofferedamuchlowerprice,sotheygotthecontract.Areweanywherenearacontractyet?Wesignacontractwhenweareactingasprincipals.(principalsreferstothesellerandthebuyer)Iknowwe(theseller)shoulddrawupacontractandthebuyerhastosignit.Weshouldsimultaneouslysigntwocontracts,onesalescontractforbeefandmutton,andtheothercontractofequalvalueforthepurchaseofcotton.Webothwanttosignacontract,andwehavetomakesomeconcessionstodoit.Weareheretodiscussanewcontractwithyou.Ourcurrentcontractisabouttoexpire,andwellneedtodiscussanewone.Wecanrepeatthecontractonthesameterms.Afewproblemswithsupplyundertheoldcontractmustbequicklyresolved.Weoughttoclearupproblemsarisingfromtheoldcontract.Doyoualwaysmakeoutacontractforeverydeal?Asperthecontract,theconstructionoffactoryisnowunderway.,contract合同，订立合同contractor订约人，承包人contractual合同的，契约的tomakeacontract签订合同toplaceacontract订合同toenterintoacontract订合同tosignacontract签合同todrawupacontract拟订合同todraftacontract起草合同togetacontract得到合同tolandacontract得到（拥有）合同tocountersignacontract会签合同torepeatacontract重复合同anicefatcontract一个很有利的合同originalsofthecontract合同正本copiesofthecontract合同副本awrittencontract书面合同tomakesomeconcession做某些让步,contractterms(orcontractclause)合同条款contractprovisions/stipulations合同规定contractperiod(orcontractterm)合同期限contractlife合同有效期tobestipulatedinthecontract在合同中予以规定tobelaiddowninthecontract在合同中列明tobringacontractintoeffect使合同生效tocomeintoeffect生效togo(enter)intoforce生效toceasetobeineffect/force失效tocarryoutacontract执行合同toexecute/implement/fulfil/performacontract执行合同cancellationofcontract撤消合同breachofcontract违反合同tobreakthecontract毁约tocancelthecontract撤消合同totearupthecontract撕毁合同toapprovethecontract审批合同tohonourthecontract重合同toannualthecontract废除合同toterminatethecontract解除合同,AdditionalWordsandPhrasescontractprice合约价格contractwages合同工资contractnote买卖合同（证书）contractofemployment雇佣合同contractofengagement雇佣合同contractofcarriage运输合同contractofarbitration仲裁合同contractforgoods订货合同contractforpurchase采购合同contractforservice劳务合同contractforfuturedelivery期货合同contractofsale销售合同contractofinsurance保险合同contractsales订约销售contractlaw合同法toshipacontract装运合同的货物contractualdispute合同上的争议along-termcontract长期合同ashort-termcontract短期合同contractparties合同当事人contractualpractice/usage合同惯例,contractualclaim根据合同的债权contractualliability/obligation合同规定的义务contractualincome合同收入contractualspecifications合同规定contractualterms&conditions合同条款和条件contractualguarantee合同规定的担保contractualdamage合同引起的损害contractual-joint-venture合作经营，契约式联合经营completionofcontract完成合同executionofcontract履行合同performanceofcontract履行合同interpretationofcontract解释合同expirationofcontract合同期满renewalofcontract合同的续订toalterthecontract修改合同toabidebythecontract遵守合同togobackononeswords反悔tobelegallybinding受法律约束tostandby遵守non-payment拒不付款tosecureonesagreement征得.的同意,商業英語實用文體,會議介紹約訂通知與確認告示咨詢道歉與解釋提示感謝與祝賀邀請與答復宣布訪問活動安排,介紹信,DearMr./MsThisistointroduceMr.FrankJones,ournewmarketingspecialistwhowillbeinLondonfromApril5tomidAprilonbusiness.WeshallappreciateanyhelpyoucangiveMr.Jonesandwillalwaysbehappytoreciprocate.Yoursfaithfully.,邀請與答復,DearMr./MsWeshouldliketoinviteyourcorporationtoattendthe1997InternationalFairwhichwillbeheldfromApril29toMay4attheaboveaddress,fulldetailsontheFairwillbesentinaweek.Welookforwardtohearingfromyousoon,andhopethatyouwillbeabletoattendYoursfaithfully,否定答復DearMr./MsThanksyouverymuchforyourinvitationtoattendthe1997InternationalFair.Aswearegoingtoopenarepairshopinyourcityatthattime,wearesorrythatweshallnotbeabletocome.wehopetoseeyouonsomefutureoccasion.Yoursfaithfully,肯定答復DearMr./MsThankyouforyourletterofMarch20invitingourcorporationtoparticipateinthe1997InternationalFair.weareverypleasedtoacceptandwillplantodisplayourelectricalappliancesaswedidinpreviou