unit-5服务ppt课件.ppt

Unit5,MakingArrangements,1,Contents,UnitGoals,Lead-in,Listening&Speaking,Reading&Writing,LanguageinUse,UnitTask,ExtendedActivities,FunTime,UnitGoals,Learnersshouldbeabletounderstandthepriorityformakingarrangementstalkaboutarrangementsforbusinesstripsmakeeffectivearrangementsatworkwriteaworktimetable,Lead-in,Wemakearrangementsfora(an)_.,appointment,meeting,party,reception,businessdinner,businesstrip,Listening&Speaking,PartI,PartII,WordsandExpressions,PartI,Listening1,Dialogue1,RolePlay,Listening1,Listenandchoose.,Script,1.MrWhitewillhaveameetinginthe(morning/afternoon).2.Lindawillhave(dinner/lunch)attheRoseRestaurantwithherfriend.3.Alicewillshowthe(visitors/customers)aroundthefactorytomorrow.4.Jackwillhaveabusiness(meeting/trip)toShanghainextFriday.,Script,1.MrWhitewillhaveameetingintheafternoon.2.LindawillhavedinnerattheRoseRestaurantwithherfriend.3.Alicewillshowthevisitorsaroundthefactorytomorrow.4.JackwillhaveabusinesstriptoShanghainextFriday.,Dialogue1,WouldFridayBeTooLate?(Jenny,asecretary,ismakinganappointmentforacustomer.)Jenny:Hello,NewStarCompany.MrSmith:Hello,thisisMrSmith.IdliketomakeanappointmenttoseeMrMa.Ishefreetomorrow?Jenny:Willyoupleaseholdthelineforamoment?Illcheckhisschedule.(Afterawhile.)Imsorry,butheisbusytomorrow.WouldFridaybetoolate?MrSmith:ItsOKifitisbefore11oclockinthemorning.,RolePlay,Practicethedialoguebyusingtheinformationbelowandseeifyoucansaymore.,Tuesday/morning,Wednesday/afternoon,Thursday/morning,PartII,Listening2,Dialogue2,RolePlay,Listening2,Listenandfillin.,Script,3,1,4,2,A,B,C,D,Script,1.Theplanewilltakeoffat8:30inthemorning.2.MissGreenwillmeetyouattheairport.3.Themeetingwillstartat2oclockintheafternoon.4.YouwillhaveabusinessdinnerwithMrSmithat5:30.,LetMeKnowthePlan(Roseistalkingwithherassistantabouthertrip.)Rose:Well,letmeknowtheplanfortomorrow,Mike.Mike:OK.Ourplanewilltakeoffat8:30inthemorning.WhenwearriveinBeijingaround12oclock,wellgototheMusicHoteltohavelunch.Rose:Howabouttheafternoon?Mike:Youllbeverybusy.Youneedtopracticewithyourbandfortwohours.Theperformancewillstartat8:00p.m.Rose:Isee.Thankyousomuch.Mike:Mypleasure.,Dialogue2,RolePlay,A:Well,letmeknowtheplanfortomorrow,Jack.B:OK.The_will_at9:20inthemorning.A:Whattimewillwe_?B:Around11oclock.,Practicethedialoguebyusingthepicturesbelowandseeifyoucansaymore.,train,plane,car,WordsandExpressions1,dinner/5dInE/n.晚宴friend/frend/n.朋友visitor/5vIzItE/n.来宾；游客around/E5raund/adv.在周围factory/5fAktrI/n.工厂business/5bIznIs/n.商业；生意,WordsandExpressions,WordsandExpressions2,WordsandExpressions,appointment/E5pIntmEnt/n.约定free/fri:/adj.空闲的timetable/5taIm7teIbl/n.时间表plane/pleIn/n.飞机Start/stB:t/v.开始practice/5prAktIs/v.练习band/bAnd/n.乐队,WordsandExpressions3,WordsandExpressions,show.around带参观makeanappointment约定holdtheline别挂断takeoff(飞机)起飞businessdinner商务晚宴,Reading&Writing,Reading,Writing,Reading,Pre-readingActivity,Text,WordsandExpressions,ReadandMatch,TrueorFalse,Pre-readingActivity,Tickthechoicesaboutworkingeffectively.,()Listthethingsyouhavetodofirst.()Startwiththeeasiesttask.()Startwiththemostimportanttask.()Finisheverytaskontime.()Leavetheunimportantthingstothenextday.,Text,ArrangingWorkTimeEffectively(LucyandLindaaretalkingabouttheirworkarrangements.)i,IamLucy.Iamakindergartenteacher.FromMondaytoFridaymytimeisspentteachingmystudentsmanydifferentthings.Iteachthemhowtoplayfungames,telltheminterestingstories,howtosingnicesongs,howtodrawbeautifulpicturesandevenhowtowritesomesimplewords.Hi,IamLinda.Iworkasanofficeassistantinacomputercompany.EachdaybeforeIstarttowork,IthinkaboutallthethingsIhavetododuringtheday.ThenIlistthemonapieceofpaperandpasteitonmydesk.IconcentrateoneachtaskandIfinishthemontime.IfollowtheseruleseverydayandIhavemadealotofprogressinmywork.,H,WordsandExpressions4,WordsandExpressions,effectively/I5fektIvlI/adv.有效地list/lIst/v.列出task/tB:sk/n.任务finish/5fInIF/v.完成unimportant/7QnIm5pC:tnt/adj.不重要的arrange/E5reIndV/v.安排kindergarten/5kIndEB:tn/n.幼儿园,WordsandExpressions5,assistant/E5sIstnt/n.助理，助手think/WINk/v.思考paste/peIst/v.粘贴concentrate/5kCnsEntreIt/v.集中rule/ru:l/n.规则；规定progress/5prEures/n.进步concentrateon全神贯注于makeprogress进步,WordsandExpressions,ReadandMatch,Matchthewordswiththeirmeanings.,1._effectiveA.schoolforveryyoungchildren2._arrangeB.bringtogetheratonepoint3._pasteC.makeplans4._concentrateD.bringingaboutgoodresult5._followE.stickpaperontoasurface6._kindergartenF.acceptasaguide,D,C,E,B,F,A,TrueorFalse,Tickthecorrectanswersaccordingtowhatyoureadinthetext.,TF1.Lucyteacheschildrenhowtosinganddance.2.Lindathinkswhattododuringthedaybeforesheworks.3.Lindalistswhatsheisgoingtodoonherdesk.4.Lindatriestofinisheverytaskontime.5.Lindaonlyconcentratesonthemostimportanttask.,Writing,WriteapassageaccordingtoMrSmithsschedulefortoday.,MrSmithwillbeverybusytoday.Hewill_,haveameetingallthemorning.Atnoon,hellhaveabusinessdinnerwithMrParkataThairestaurant.At2:00p.m.,hewillgiveaninterviewtosomereportersfromCityMagazineinhisoffice.Afterthat,atabout4:00oclock,hewillgiveatalktosomenewemployees.,LanguageinUse,PartI.Spell,PartII.Listen,PartIII.Speak,PartIV.Read,PartV.Write,ProblemSolving,CultureTips,PartI.Spell,Spelloutthemissingwords.Thefirstletterofthewordsisalreadygiven.,1Jackishavingab_dinnerwithMark.,2Therearesixpeopleintheb_.,3Girlsaregivingap_onthestage(舞台).,4Letmecheckhiss_first.,usiness,and,erformance,chedule,PartI.Spell,Spelloutthemissingwords.Thefirstletterofthewordsisalreadygiven.,5Youdbettermakeana_withhim.,6Itsnicetoc_withfriendsinthepark.,7Samwillhaveani_attheairport.,8Maryisc_-_ingonherreading.,ppointment,hat,nterview,oncen,trat,PartII.Listen,Listenandchoosewhatyouhear.,Script,Script,A:Asthemotherofa2-year-oldboy,howcanyoucometoworksoearly?B:Igetupat6:50everymorningsothatIcanhaveenoughtimetogeteverythingready.A:Howdoyoustartyourwork?B:Ihaveacupofcoffeeandthenreadmyemails.,PartIII.Speak,Speakout.Inpairs,practicethedialoguebyusingthepicturesbelow.Seeifyoucansaymore.,A:Whendoyougetupeveryday?B:Usuallyat_oclock,soIcangeteverythingready.A:Howdoyoustartyourworkeveryday?B:I_andthen_.,haveacupoftea,readnewspapers,haveaglassofmilk,surfontheInternet,6,drinkacupoftea,readnewspapers,PartIV.Read,Readthestatementsbelowandtrytomatchthemwiththepictures.,1)Ittakesher20minutestogettoheroffice.2)Shegetsupearlyandpreparesbreakfast.3)Shereadstheemailsthatcameinovernight.4)Shedropsoffhersonatdaycarebeforeshegoestowork.,a,b,c,d,PartV.Write,Writeoutthemissingwordstocompleteastory.,Susanisthevicepresidentofamedia_.Everymorning,shegetsupat6:50.Witha2-year-oldsonwhoattendsdaycare,shehaslearnedtoleavelotsofextra_sothatshecangeteverythingready.Shedropsoffhersonatdaycareat8:20andthengoesto_.Shegoestoher_about20minuteslater.Shethenhasacupofcoffeeandreadstheemailsthatcameinovernight.,company,time,work,office,ProblemSolving,Part1,Part2,Part1,Janeneedsyourhelp!,Janes3-year-oldsonisgoingtoenterakindergarten.Shewantshersontobereadyforthis.Supposeyouareanexperienced(有经验的)teacher,andtrytohelpJaneoutbychoosingtherightanswerslistedbelow.,A.Wellshowhimaroundtheclassroomandtheplayground.B.Theyintroducethemselvestoeachotherandtotheirteacher.C.Wehaveagreatdietician(营养师)whodealswithit.Conversation1Jane:Whatisthefirstthingforchildrentodoonthefirstday?I:_.,B,Part1,Janeneedsyourhelp!,Janes3-year-oldsonisgoingtoenterakindergarten.Shewantshersontobereadyforthis.Supposeyouareanexperienced(有经验的)teacher,andtrytohelpJaneoutbychoosingtherightanswerslistedbelow.,Conversation2Jane:Howwillthechildrengetfamiliarwiththenewenvironment?I:_.Conversation3Jane:Whataboutthefood?I:_.,A,C,Part2,Illmakeanappointmentforyou!,ItsMondaymorninginMrFieldsoffice.ThreecustomerswanttoseeMrField.Supposeyouarehissecretary.Checkhisscheduleandhelpoutthethreecustomers.,ConversationCustomer:IdliketoseeMrFieldon_.Ishefree?Secretary:Imsorry,MrFieldwill_.Will_beOK?Customer:Allright.Secretary:Illmakeanappointmentforyouat_.Customer:Thankyou.,Part2,Illmakeanappointmentforyou!,ItsMondaymorninginMrFieldsoffice.ThreecustomerswanttoseeMrField.Supposeyouarehissecretary.Checkhisscheduleandhelpoutthethreecustomers.,ConversationCustomer:IdliketoseeMrFieldon_.Ishefree?Secretary:Imsorry,MrFieldwill_.Will_beOK?Customer:Allright.Secretary:Illmakeanappointmentforyouat_.Customer:Thankyou.,Mondaymorning,haveameeting,4p.m.,4p.m.,Part2,Illmakeanappointmentforyou!,ItsMondaymorninginMrFieldsoffice.ThreecustomerswanttoseeMrField.Supposeyouarehissecretary.Checkhisscheduleandhelpoutthethreecustomers.,ConversationCustomer:IdliketoseeMrFieldon_.Ishefree?Secretary:Imsorry,MrFieldwill_.Will_beOK?Customer:Allright.Secretary:Illmakeanappointmentforyouat_.Customer:Thankyou.,Tuesdaymorning,takeabusinesstrip,3:30p.m.,3:30p.m.,Part2,Illmakeanappointmentforyou!,ItsMondaymorninginMrFieldsoffice.ThreecustomerswanttoseeMrField.Supposeyouarehissecretary.Checkhisscheduleandhelpoutthethreecustomers.,ConversationCustomer:IdliketoseeMrFieldon_.Ishefree?Secretary:Imsorry,MrFieldwill_.Will_beOK?Customer:Allright.Secretary:Illmakeanappointmentforyouat_.Customer:Thankyou.,Wednesdayafternoon,attendareceptionparty,9a.m.,9a.m.,CultureTips,商务交往中的礼仪是很讲究的，第一印象非常重要，需要注意如下细节：1.问候。问候要有顺序。一般来讲下级首先问候上级、主人先问候客人、男士先问候女士。因场合而异，社交场合则讲究女士优先，尊重妇女。内容有别。应根据中国人和外国人、生人和熟人、本地人和外地人的不同来区分称呼。,2.商务交往中的介绍包括自我介绍、介绍他人、业务介绍等。自我介绍。尽量先递名片再介绍，内容要简单明了，一般在一分钟之内。介绍他人。A.不同的介绍人介绍客人的待遇是不一样的，一般来说分为三种情况：a.由专职接待人员介绍，如秘书、办公室主任、接待员等；b.由双方的熟人介绍；c.贵宾的介绍要由主人一方职务最高者介绍。,CultureTips,B.介绍的先后顺序不同，尊者居后，男先女后，轻先老后，主先客后，下先上后。如果双方都有很多人，要先从主人方的职位居高者开始介绍。业务介绍。要把握时机，在客人想知道或感兴趣的时候再介绍，不能强迫服务，破坏对方的心情。还要掌握分寸，尽量介绍人无我有、人有我优、人优我新的产品。3.行礼的问题。行礼要符合国情，适合社会上的常规，中国人还是比较习惯于握手。握手时第一要讲伸手的前后顺序，即尊者居前；客人到来之前，主人先出手，客人走的时候，客人先出手。伸手时一般不能用左手，不戴墨镜，不戴帽子，不戴手套，与异性握手时不能双手去握。与外国人见面时他怎么待我我怎么待他即可。,UnitTask,Letsmakesomearrangementsforaparty!1.Supposeyourcompanywillholdareceptionpartytocelebrate(庆祝)its10thanniversary(周年纪念).Workwithyourgroupmembersandmakesomearrangementsforit.Timeforthereceptionparty:_Guestsinvited:_Whenandwheretopickupguests:_Hotelrooms:_Foodanddrinks:_Activities:_2.Reportyourarrangementstothewholeclass.3.Seewhichgrouphasmadethebestarrangement.,ExtendedActivities,PartA,PartB,PartC,PartA,Listenandnumberthepictures.,Script,(),(),(),(),A,B,C,D,E,(),3,2,5,1,4,Script,1.Startwithsettingadateforthemeeting.2.Chooseaplacewhichiscomfortable.3.Appointachairpersontorunthemeeting.4.Arrangeapersontotakenotesofanythingimportant.5.Makesurethatalltheequipmentwillworkwell.,PartB,Readanddecidethegoodwaystoarrang