德尔福特殊要求.doc

DelphiCustomer SpecificRequirements德尔福客户特殊要求For Use with ISO/TS16949: 2009and ISO 9001: 2008并 ISO/TS 16949: 2009及 ISO 9001: 2008 共同使用Effective Feburary 15, 2009自 2009 年 2 月 15 日生效引言本文件按 ISO/TS 16949:2009 的结构进行编排并提出相应的要求。各段落的编号与 ISO/TS 16949:2009 中编号规则相一致。在标准中有与客户相关的准则时，我们即增加了相关要求以澄清德尔福对此项准则的解释。所有被引用的文件中的要求都具有适用性。对本要求的任何例外都必须得到德尔福相关职能部门的书面批准。若需要对本文件的解释请联系：德尔福公司：联系人：Robert Todak (ISO/TS 支持)电邮信箱：联系电话：716-439-3221联系人：Linda Nelson (量产)电邮信箱:联系电话：317-402-8670联系人: Tracy White (APQP)电邮信箱: 联系电话: 248-813-68081. 适用范围此文件只适用于向德尔福公司供货的汽车零件直接原材料外部供应商ISO/TS 16949:2009 和本文件共同确立了德尔福公司的质量体系基本要求。本文件包含了德尔福基于技术规范(ISO/TS 16949：2002 版)的补充特殊要求。本文件所含的补充要求也可用于ISO9001:2008 版及其它类似适用的认证要求。间接原材料和服务类供应商不适用此要求，例如不对产品增加制造价值的分销中心（参考 4.1.h 节）、物流、排序、零件包装、工装和设备、以及德尔福产IntroductionThis document is structured as a companion requirements document toISO/TS 16949:2009. The paragraphs to this document are numbered tocorrespond with the paragraphs to ISO/TS 16949:2009. Where guidanceby the customer is referenced, a requirement will be stated to clarify theDelphi interpretation. The requirements of all stated documents areapplicable.Exceptions to any part of these requirements must be approved in writingby the appropriate Delphi functional area contact. Key contacts forinterpretation of this requirements document are:Delphi Corporation:Robert Todak (ISO/TS support)716-439-3221Linda Nelson (Current Production)317-402-8670Tracy White (APQP)248-813-68081. ScopeThis document applies only to external automotive direct suppliersto Delphi.ISO/TS 16949:2009 and this document define the fundamental qualitysystem requirements for Delphi Corporation. This document contains theDelphi specific requirements supplemental to Technical Specification,ISO/TS 16949:2009, and may also apply to ISO9001:2008 and othersimilar registrations as applicable and developed within this document.Indirect and service providers are not included in this requirement, e.g.distributors adding no manufacturing value (Ref. Section 4.1.h), logistics,sequencers, parts packagers, tooling & equipment, Delphi Product &Service Solutions suppliers.品和服务解决方案集团的供应商。2本文件以英文版作为第三方认证之正式文件，译本仅作参考。本文件可从德尔福公司网站获取，The US English language version of this document shall be the officialversion for purposes of third party registration. Any translations of thisdocument will be for reference only.Copies of this document are available at: Delphi Corporation: New DelphiNew Delphi S及Suppliers and .注: 德尔福产品及服务解决方案集团（DPSS）的客户特殊要求适用于向德尔福产品及服务解决方案集团提供产品和服务的供应商。2. 标准参考文件供应商需具备下列文件，以建立符合德尔福要求的质量管理体系。生产件批准，PPAP统计过程控制，SPC潜在失效模式及后果分析，FMEA产品质量先期策划及控制计划，APQP测量系统分析，MSA热处理工艺手册 （CQI-9 特殊工艺流程： 热处理系统评估）涂装系统工艺手册 （CQI-12 特殊工艺流程： 涂装系统评估）电镀系统工艺手册 （CQI-11 特殊工艺流程： 电镀系统评估）IATF ISO/TS16949:2009 指南，AIAG版, 2002ISO/TS16949:2009 汽车行业认证计划，满足 IATF 认可的规则, ISO/TS16949:2009 第二版，2004 年 5 月技术规范 ISO/TS 16949:2009德尔福全球包装及运输手册除非德尔福采购部门特别要求，下列参考文件须为最新版本：生产件批准、产品质量先期策划及控制计划、潜在失效模式及后果分析、测量系统分析、统计过程控制、CQI-9 特殊工艺流程: 热处理系统评估、装系统工艺手册（CQI-12Note: The Delphi Product & Service Solutions (DPSS) Customer SpecificRequirements apply to suppliers providing product or services to DelphiProduct & Service Solutions (DPSS).2. Normative Reference DocumentsThe following reference documents are vital to the development of aquality system that meets Delphis standard. Therefore, it is expected thatthe supplier will have the following documents.Production Part Approval Process, PPAPStatistical Process Control, SPCPotential Failure Mode and Effects Analysis, FMEAAdvanced Product Quality Planning and Control Plan, APQPMeasurement Systems Analysis, MSAHeat Treat Manual (CQI-9 Special Process: Heat Treat SystemAssessment)Coating System Manual (CQI-12 Special Process: Coating SystemAssessment)Plating System Manual (CQI-11 Special Process: Plating SystemAssessment)IATF Guidance to ISO/TS 16949:2009, AIAG Edition, 2002Automotive Certification Scheme for ISO/TS 16949:2009, Rules forAchieving IATF Recognition, Second Edition for ISO/TS 16949:2009, May2004Technical Specification ISO/TS 16949:2009Delphi Global Packaging and Shipping ManualThe latest edition of the reference documents listed applies unlessotherwise specified by the Delphi procuring division. Copies of PPAP,APQP, FMEA, MSA, SPC, CQI-9 Special Process: Heat Treat SystemAssessment, Coating System Manual (CQI-12 Special Process:Coating System Assessment), Plating System Manual (CQI-11Special Process: Plating System Assessment), IATF Guidance,3特殊工艺流程：涂装系统评估）、电镀系统工艺手册 （CQI-11 特殊工艺流程： 电镀系统评估）、 IATF 指南、ISO/TS16949:2009 规则第二版本和ISO/TS16949:2009 以及其它的一些相关手册都可以致电 1-248-358-3003从 AIAG 获 得 ， 或 者 访 问 网 站. ISO 系统相关的文件可以致电 1-212-642-4980 从美国国家标准协会 （ANSI）获得，或者访问网站 。3. 术语和定义AQE-Advanced Quality Engineering（AQE）指德尔福公司先期质量工程师，负责评估潜在供应商、帮助已签订合同的供应商完成 APQP 流程直至进入量产过程。某些区域，供应商质量工程师（SQE）负责此项工作。ASN-先期发运通知产能验证-验证供应商产能是否满足德尔福采购询价文件(RFQ)所要求的生产计划之方法。Covisint- 一家提供在线服务平台及工 具 的 业 务 联 系(Business-to-Business)公司。DGSM-德尔福全球供应链管理（德尔福采购和物流部门）DSP- 德 尔 福 供 应 商 门 户 网 站 - 通 过DSP 网站，供应商可以登陆互联网获取有关信息并与德尔福公司建立联系。它是德尔福与其供应商之间电子联系的单一渠道，该集合点在德尔福公共系统和程序中起着重要作用。德尔福的分支机构：(自 2006 年 7 月 1ISO/TS 16949:2009 Rules, 2nd Edition, and ISO/TS 16949:2009 andother related manuals are available from the AIAG at 1-248-358-3003, orat the following link: . Copies of ISO documents areavailable from the American National Standards Institute (ANSI) at (212)642-4980, or .3. Terms and DefinitionsAQE-Advanced Quality Engineering (AQE) is the group of engineerswithin Delphi responsible for assessing potential suppliers and takingcontracted suppliers through the APQP process until the product is intoproduction. In some regions, the SQE may perform this role.ASN- Advanced Shipment NotificationCapacity Verification-A verification methodology to demonstrate that asupplier can meet the capacity planning volume requirements as definedin the DGSM Request For Quote (RFQ).Covisint-Covisint is a business-to-business company that providesservices and tools in an online environment.DGSM-Delphi Global Supplier Management (Delphis Purchasing andLogistics Organization)DSP - Delphi Supplier Portal-The Delphi Supplier Portal (DSP) is a website, accessible through the Internet that allows suppliers to access usefulinformation and interact with Delphi. It is the single point of e-contactbetween Delphi and its supply base. DSP acts as an integration point forDelphi to enable common systems and processes.Delphi Divisions: (effective July 1, 2006)日起生效)4电子与安全系统热交换系统动力总成系统电气/电子结构系统产品及服务解决方案集团转向系统汽车控股集团共用服务部门邓白氏编码-邓白氏公司用以识别每一个商务机构所分配和维护的一个 9 位数字编号，在全世界范围内使用，包括美国，加拿大和国际组织。当因某种原因供应商无法获取邓白氏编码时，德尔福也有个类似的系统来分配德尔福用户号。外部直接原材料供应商-为德尔福公司按客户要求制造生产性零件或提供服务的公司，但不包括德尔福公司的各分支机构、附属公司和德尔福控股权在50%以上的合资企业。零件族-是指在同一条生产线上采用相同的控制计划、PFMEA 和生产设备生产的一系列零件，其不同仅体现在成品价值大小不同。对“同族”产品进行PPAP 批准时，应对该系列零件中“极限规格”产品进行审批。FTQ- 一次下线合格率（FTQ），是不合格品数量相对于预计总产量的比例。在可能发现不合格品的任一生产工序都可以进行 FTQ 的测定，按每百万件零件中的次品数为单位 (PPM)进行统计。门图-用于追踪和报告保修、客户退货及一次下线质量问题的矩阵图，用以记录问题的解决及监控纠正措施的长期有效性。GSM-全球供应链管理Electronics and Safety DivisionThermal SystemsPowertrain SystemsElectrical/Electronic Architecture DivisionProduct & Service SolutionsSteering DivisionAutomotive Holdings Group (AHG)Shared ServicesDUNS Number-A nine-digit number assigned and maintained by Dun andBradstreet to identify unique business establishments. DUNS numbersare assigned worldwide and include US, Canadian, and internationalorganizations. Delphi also has a process for generating Delphi User Blocknumbers when a DUNS number cannot be assigned by Dun andBradstreet.External Direct Suppliers-Suppliers to Delphi excluding Delphi owneddivisions, subsidiaries, or joint ventures with greater than 50% ownershipthat manufacture customer specified parts for production or service.Family Parts- These are groups of parts processed on the sameproduction line, using the same control plan, PFMEA and processequipment. The parts differ only in end item value. PPAP for the “family” isapproved by using the extreme values of the “family” specification todefine the “family” boundary.FTQ- First Time Quality (FTQ) is defined as a measure of the number ofpieces rejected in a manufacturing process versus the total number ofpieces attempted. First Time Quality can be measured at any step in themanufacturing process where parts are rejected. First Time Quality isreported in parts per million (PPM) defective.Gate Chart-A matrix chart used to track and report warranty, customerreturns, or first time quality claims. This chart documents problemresolution and monitors effectiveness of corrective actions over time.GSM-Global Supply Management5问题个案-德尔福“问题解决”模块中的文件, 用来跟踪供应商表现方面的问题，它会影响供应商的“记分卡”。责任-供应商有责任来确保满足各项强制性要求，无需德尔福的额外验证。RFQ-询价SCRR - 供应商更改申请/评估表 - 任何 PPAP 手册定义的设计与过程更改，供应商必须通知客户。供应商通过德尔福供应商门户网站（Delphi SupplierPortal）中德尔福供应商建议/更改申请Problem Case-A Delphi Problem Solver document to track supplierperformance issues that impacts a suppliers Scorecard.Responsible-The supplier is held accountable to manage and meet themandatory requirement without the need for direct Delphi verification.RFQ -Request for QuoteSCRR Supplier Change Request / Review form-A supplier mustnotify the responsible customer of any design and process changes asdefined in the PPAP manual. This form shall be submitted through theDelphi Supplier Suggestion/Change Request Program application locatedon the Delphi Supplier Portal.程 序 （Delphi SupplierSuggestion/Change RequestProgram）提交该申请表。供应商成本节约建议-供应商更改申请/评价表（SCRR）还可以用于向德尔福提交成本节约的建议和设想。此申请表必须通过德尔福供应商门户网站中的德尔福供应商建议/更改申请程序进行提交。必须-“必须”表示强制要求。应该-“应该”表示建议。场地-供应商实际所处的与某一地址对应的场所，可分配邓白氏编码或者德尔福用户号，例如一个制造工厂。SQE 供应商质量工程师-是德尔福内部负责管理现有供应商质量问题的工程师，并推动供应商持续改进。二级分供方-指直接向德尔福的供应商Supplier Suggestions for Cost Savings-The SCRR form is also usedto submit supplier cost savings suggestions and ideas to Delphi.This form shall be submitted through the Delphi SupplierSuggestion/Change Request Program application located on the DelphiSupplier Portal.Shall- The word “shall” indicates a mandatory requirement.Should-The word “should” indicates a recommendation.Site-A specific supplier physical location under one address, such as amanufacturing plant, that can be assigned or has a DUNS or User Blocknumber.SQE-Supplier Quality Engineer (SQE) is the group of engineers withinDelphi responsible for managing the current production quality issues andcontinuous improvement with supplier.Sub-supplier-Providers of production materials, production or service提供生产用原材料、生产件、服务件、 parts, assemblies, heat-treating, welding, painting, plating, or other装配、热处理、焊接、涂装、电镀或其它服务的提供方。供应商-指直接向德尔福或德尔福的客户提供生产材料、生产件、服务件、装finishing services directly to any Delphi supplier.Supplier-Producers of production materials, production or service parts,assemblies, heat-treating, welding, painting, plating, or other finishing6配、热处理、焊接、涂装、电镀或其它服务的提供方。ISO/TS Clause/Sub-clause #ISO/TS 条款及子条款4质量管理体系41 总要求services that ship to Delphi or Delphis customers.4. Quality Management System4.1 General RequirementsSupportingDocumentation,Forms,or Reference参考文件，表格(供应商)工厂的全部范围必须通过并取得适用标准的认证。德尔福通过执行下列要求以达到符合 TS16949:2009对供应商管理要求的目标。 （同样见于 4.2.2 节, 节和 7.2.3 节）:The entire facility shall be registered to theapplicable standard. Delphi satisfies the goal ofsupplier conformity to ISO/TS16949:2009 asfollows (Also see section 4.2.2, , and7.2.3):ISO/TSCertificationOfficial List16949:2009BodyISO/TS 16949:2009 认a. 对于向德尔福提供直接产品或原材 料 的 供 应 商 ， 获 得ISO9001:2008 认证为基本要求，最好能取得 TS16949:2009 认证。b. 供应商有责任遵循德尔福客户特殊要求a. Registration to ISO9001: 2000 (minimum)or TS16949:2009 (preferred) applies tosuppliers that manufacture direct product ormaterials to Delphi.b. Suppliers are responsible to comply withDelphi Corporation Customer SpecificRequirements.证机构名单ISO9001:2008c. 供应商 TS16949:2009 初次审核或跟踪审核中的客户名单必须包括德尔福。c. Delphi Corporation shall be added to thescope at initial certification or recertificationto TS16949: 2002.CertificationOfficial ListBodyd. 提 供ISO9001:2008或d. Only accredited certification bodies shall beISO 9001:2008 认 证 机TS16949:2009 认 证 的 机 构 必 须是被认可的机构。被认可的认证机构名单请参考链接。e. 供应商的每一个制造场地都必须分别取得审核认证，或包含在整个集团的审核认证计划中。（具体请参考 IATF 的认证说明或咨询相关认证机构）used for registration to ISO9001:2008 orTS16949:2009. See attached links forofficial lists.e. Every manufacturing site of a supplier toDelphi shall be individually registered eitherby single site or by corporate scheme. (SeeIATF Certification Reference or consult thecertification body)构名单f.认证范围中必须清晰描述所认证的产品增值过程 （例如：制造、装配等）及每一个被认证的制造场地的地址。f.A clear summary definition of what productvalue added process shall be included inthe registration scope (Example:manufacturing, assembly, etc.) along withthe address for each manufacturing site.7g. 非汽车产品的供应商请联系德尔福采购员咨询具体要求。h. 分销商或非制造型供应商有责任确 保 其 供 应 商 取 得g. Suppliers of non-automotive product shouldcontact their Delphi buyer for specificrequirements.h. It is the responsibility of distributors or non-manufacturing suppliers to Delphi to ensureISO9001:2008或their suppliers are certifiedto eitherISO/TS16949:2000 认证。备注：第三方认证不能免除供应商所提供产品质量和交货方面的任何责任。ISO9001:2008 or ISO/TS 16949:2009.NOTE: Third party certification does not relievethe supplier of the full responsibility of thequality and delivery of the product supplied.备注：德尔福供应商属于下列情况时： NOTE: When a supplier to Delphi either:每年对德尔福的销售额不足十万美元，可能没有足够的资源建立符合Provides less than $100,000 APV, and may nothave adequate resources to develop a systemISO/TS 16949:2009或ISOaccording to ISO/TS16949:2009 or9001:2008 要求的体系，或者其与汽车行业相关的业务额占其总业务额不足 10%。德尔福可免除对供应商的ISO9001:2008, or has automotive business thatis less than 10% of their total business. Delphimay waive the ISO/TS 16949:2009 or ISOISO/TS 16949:2009或9001:2008 requirements. Delphi may alsoISO9001:2008 认证要求。德尔福公司给予免除前会考虑供应商所提供的产品类型、现有质量管理体系、制造和交付能力及其它风险。更多关于其它适用标准和要求的解释请参考 节4.2.2 质量手册consider the type of product supplied, qualitysystem, manufacturing and delivery systemscapability, and any risk to Delphi prior togranting any waiver.See for further clarification of otherapplicable standards and the requirements.4.2.2 Quality ManualISO/TS 16949:2009 和本文件的全部All ISO/TS 16949:2009 requirements and 要求都应纳入供应商的质量管理体系。 requirements of this document should beintegrated into the suppliers quality system.4.2.4 记录控制生产件批准文件、工装记录、采购订单和增补文件的保存时间必须为零件（或零件族）在现行生产和售后服务中要求的有效期，再加上一个日历年，除非德尔福对某些产品另有特殊要求。供应商处德尔福所有的工装记录也包括在此项要求中。4.2.4. Control of RecordsProduction part approvals, tooling records,purchase orders and amendments shall bemaintained for the length of time that the part (orfamily of parts) is active for production andservice requirements plus one calendar yearunless otherwise specified by Delphi for theirrespective products. This includes any Delphiowned tooling.8生产检验及试验记录（如：控制图、检验和试验结果）必须在其产生的当年和下一个日历年予以保留。检验记录必须包括每项检验和测试。应该对实际的测试结果(计量型或计数型)作记录。（见 节）内部质量体系审核和管理评审记录必须保留三年。针对某些项目, 供应商在文件存档期限可能会比上述要求更长。供应商可以在其程序或规范中规定长于上述规定保存期。上述要求并不取代任何法规要求。5管理职责Production inspection and test records (e.g.,control charts, inspection and test results) shallbe retained for one calendar year after the yearin which they were created. Records ofinspection shall be maintained for eachinspection or test performed. The actual testresult (variable or attributes) should berecorded. (Ref. )Records for internal quality audits andmanagement review shall be retained for threeyears.Some programs may require longer retentionperiods than specified above. A supplier mayspecify the longer retention period in itsprocedures or specifications.The above shall not supersede any regulatoryrequirements.5. Management Responsibility5.1.1 过程效率5.1.1 Process E参考并遵循ISO/TS16949:2009,Refer t