8D培训教材件.ppt

1,TrainingModule8DProblemSolving培训教程8D问题解决,2,Whyarewehere?为什么我们在这里？,Wewantyoutoteachthismoduleinthefuturetoyourkeypeopleunderyou.我们希望在不久的将来您能把这一教程教授给您的下属。,3,Method,ProcessHowwedowork?方法,过程-我们如何工作？,Input+Method=Output输入+方法=输出,Youownyour“method”!你拥有属于自己的“方法”!“Method”differentiatestheoutput.“方法”区分了输出,4,Method,ProcessHowwedowork?方法,过程-我们如何工作？,MethodofdoingworkisaCompetitiveAdvantage工作的方法是强有力的竞争优势,Input+Method=Output输入+方法=输出,5,6,Problemsaregapsbetweentheactualconditionandthedesiredcondition.问题是现实与期望的差距,WhatareProblems?什么是问题?,实际情况,期望情况,差距=问题,7,ProblemSolving问题解决,8DProblemSolvingMethod8D问题解决方法,ActualCondition,Gap=Problem,DesiredCondition,ActualCondition,Gap=Problem,DesiredCondition,=,=,期望情况,实际情况,实际情况,期望情况,8,8DProblemSolving,CorporateStandardAS63,MethodofProblemSolving问题解决的方法,Formateam组建团队,1,IdentifyRootCauses定义根本原因,4,9,Formateam组建团队,1,8DProblemSolving,AutolivStandardAS63,Whoisneededfortheteam?,Whoistheleader?,Gettherightpeople!去找正确的人!,需要哪些人加入到团队中?,谁是团队领导?,10,2,DescribetheProblem描述问题,8DProblemSolving,AutolivStandardAS63,UseData使用数据Pictures/sketchesofDesiredandActualconditions实际与期望情况下的照片和草图“GoandSee”approach去现场观察CompareOKandNOTOKconditions比较“OK”和“NOTOK”的情况“Awelldefinedproblemis50%solved.”当一个问题有了很好的定义，那该问题就已经解决了一半,Who,What,Where,WhenandHowMany谁,什么,哪里,何时,多少,11,ImplementContainmentActions实行“围堵”行动,3,8DProblemSolving,AutolivStandardAS63,Quicklycontainnon-conformancesfromProblemStartPointProblemStopPoint迅速控制从问题开始点至问题结束点之间的不合格品Appropriateinstructions恰当的指导Validatedtoensureeffective确保有效Verifiedbymanagement管理层审核,Nobadpartstothecustomer!不向客户递送不合格品!,12,IdentifyRootCauses定义根本原因,4,8DProblemSolving,AutolivStandardAS63,Tools工具:Observation-Watchtheprocess观察-关注流程5Why5个为什么现场再现Fish鱼骨图GoandSee去现场More其他,Whytheproblemoccurred?问题为什么发生?Whywastheproblemnotdetected?为什么问题没有被察觉到?,Areyouabletoturniton/off?你能够还原/解决它么?,Findthetruecause!找到真正的原因！,13,5WhyTool5个为什么,Ask“why”tounderstandproblems通过问”为什么来理解问题Ask“why”atleast5times.至少问5次”为什么”Askasmany“whys”asyoucan,thengo1more尽量多问几次”为什么”Verifythatthe“whys”aretrue验证这些”为什么”是正确的Gatherdata,goandsee.收集现场收集数据Trytoturntheproblemonandoff试着还原并解决问题,5Why,Why?Why?Why?.为什么?为什么?为什么.,14,Example:例子,5Why,Problem:问题：Printeralwaysdisplays“Failure”.Why?打印机总显示“失败”，为什么？Jaminfeeder.Why?进纸处卡纸，为什么？Multiplesheetsweredrawn-inatthesametime.Why?同时进多张纸，为什么？Sheetswereinsertedincorrectly(“Dog-ears”).Why?纸张放入错误（褶角），为什么？Thefeederisdifficulttoreach.Why?进纸口很难碰到，为什么？Theprinteristooclosetothewall.打印机离墙太近,Conclusion:Moveprinterawayfromthewall.结论:把打印机搬离墙壁.,15,ChooseandImplementCorrectiveActions选择并实行纠正措施,5,8DProblemSolving,AutolivStandardAS63,Howwastheoccurrencefixed?怎样处理这一事件?Howwasthenon-detectionfixed?怎样解决检查中的疏漏,Installpermanentfixes!实现永久性的解决!,16,EvaluateResult评估结果,6,8DProblemSolving,AutolivStandardAS63,Istheproblemsolved?问题解决了吗Showmethedata!给我看数据Timeorsamplesize.时间或样品尺寸,Confirmtheproblemiseliminated!确定问题已经排除!,17,PreventReoccurence预防再次发生,7,8DProblemSolving,AutolivStandardAS63,Lookatsimilarproductsandprocesses纵观相似的产品，设备和工艺。Keepyourlessonsforthelong-term为将来积累经验Findandfixthesystemcausethatpreventstheproblem通过发现和解决系统导致的问题来预防问题的产生Assurethefixesareeffectivetoday!确定措施有效Tomorrow!明年!Oneyearfromnow!从现在起的一年!,Neverrepeataproblem.不让问题重现,18,Congratulatetheteam团队庆祝,8,8DProblemSolving,AutolivStandardAS63,Reinforcesbehavior增强了领导力Reinforcesteamwork增强了团队精神Improvesculture提升了企业文化,Recognizesuccess!认可成功！,19,5WhyAnalysisEXERCISES5个为什么分析练习,20,Whyarewehere?为什么我们在这里,Again,pleaseteachthismoduleinthef