商务通英语全部文档.doc

Week OneIntroductionsThe Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.Conversation: Meet Charles Blake.This week on Functioning in Business, you will meet Mr. Charles Blake. Mr. Blake works for International Robotics, a Chinese company that manufactures industrial robots. Mr. Blakes main responsibility is to export the companys industrial robots to North America.Elizabeth Moore:Please tell our listeners a little about yourself and your company.Charles Blake:Well, I work for a Chinese company, International Robotics. Our head office is in Beijing, China.Elizabeth:What does your company manufacture?Mr. Blake:We manufacture industrial equipment and robots.Elizabeth:What are the industrial robots used for?Mr. Blake:Theyre used in the manufacturing process, for example in car manufacturing and in production of computer parts.Culture Tips with Gary EngletonElizabeth Moore:Do Americans usually use their first name or last name in business?Gary Engleton:Well, this is a difficult question. Not everyone feels the same about names.Elizabeth:What do you prefer? Gary:Personally, I always use my first name, but some Americans prefer to use their last names. To be safe, use the name that the other person gives you. I always say, Please call me Gary. If you have questions about American business and culture, write to .Business Dialog: IntroductionsThis conversation takes place at an industrial trade show. George Smith and Dennis Chang are meeting for the first time.Listen to the dialog. Fill in the missing words.Week TwoThe Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.Back to Week OneConversation: Meet Mike EpsteinThis week on Functioning in Business, you will meet Mr. Mike Epstein.Mr. Epstein is Senior Systems Engineer at Advanced Technologies. Advanced Technologies makes electronic components for computers. Mr. Epsteins main job is to reduce production costs.Elizabeth:Whats your background? Mr. Epstein:I have a background in both engineering and business.Elizabeth:I see. Where did you study engineering?Mr. Epstein:At Stanford. I majored in Electrical Engineering.Elizabeth:And when did you graduate?Mr. Epstein:1988. I graduated in 1988.Elizabeth:I see. And what did you do after graduation? Mr. Epstein:My first job was as an engineer for a small company in San Francisco.Elizabeth:And what were your responsibilities? Mr. Epstein:I was a quality assurance engineer. Culture Tips: Average Work Day and Work Week in the USWhat is the average work day and work week in the United States?We generally think of an 8-hour day and a 40-hour week as normal. High-level executives, however, are usually expected to work as much as 50-60 hours a week because they are paid so much. But at startup companies, people work even more hours, sometimes for very little pay.If you have questions about American business and culture, write to .Business Dialog: Job InterviewMs. White is having a job interview. The interviewer asks her about her work experience.Listen to the dialog. Fill in the missing words.Interviewer:Can you tell me a little about the jobs youve held?Ms. White:Certainly. How far back would you like me to go?Interviewer:Tell me about the two you held before your current job. Ms. White:All right.Well, from 1991 to 1994 I was an at a food processing plant in New Jersey.I was in charge of scheduling on the assembly line.Then at the end of 1994 I took a position as general manager with Ace Foods.I held that until I moved to my current position in 1997.Interviewer:And what were your responsibilities as general manager? Ms. White:As general manager, I made sure production schedules were met. Missing words from last weeks Business Dialog: sales manager, Dennis, representative, software. Language Function: Talking about Job ResponsibilitiesFunctioning in Business will teach you about how to use English in business and social situations. You will study important Language Functions, such as requests, suggestions, and so on.Here are some examples of how to talk about job responsibilities:My main job is to reduce production costs. I handle sales for the Northeastern United States. Im in charge of the sales personnel. I make sure that our inventory is up to date. Week ThreeChecking InThe Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.Back to Week TwoConversation: Elizabeth interviews Charles BlakeThis week on Functioning in Business, Mr. Charles Blake, from International Robotics, talks with Elizabeth about his visit to the San Francisco Bay Area.Mr. Blake wants to meet Mr. Mike Epstein of Advanced Technologies. Mr. Blake hopes that Mr. Epsteins company will buy the industrial robots produced by Mr. Blakes company.Elizabeth:Today well be talking about your hotel arrangements during your trip to San Francisco.Mr. Blake:Okay, thats fine.Elizabeth:Where did you stay while you were there?Mr. Blake:I stayed at the Embassy Suites Hotel in Sunnyvale.Elizabeth:Thats south of San Francisco, right?Mr. Blake:Yes. Its about 40 miles south of San Francisco. Elizabeth:Is that an expensive hotel?Mr. Blake:Its reasonably-priced.I got a single room for $120 a night.Elizabeth:Was it difficult getting a reservation?Mr. Blake:No, not too difficult.I made the reservation before I left Beijing.Culture Tips: Check-in Times and Check-out TimesWhen I go to an American hotel, what time can I get into my roomThe entering time is called the check-in time. Its usually around noon or one oclock.What time do I have to leave my room the next day?The time when you must leave is called the check-out time. Its often around 11:00 in the morning or noon. Sometimes its as late at 3:00 PM.But each hotel has its own policy, so you really need to confirm both check-in times and check-out times when you make a reservation. If you have questions about American business and culture, write to .Business Dialog: Making a ReservationMs. Powers is calling the Hilton Hotel to make a reservation. Listen to the dialog. Fill in the missing words.Hotel Operator:Hilton Hotel. How may I direct your call?Ms. Powers:Reservations, please.Hotel Operator:Just a moment, please.Receptionist:Reservations. How may I help you? Ms. Powers:Good morning.Id like to make a for August 20th through the 22nd, please. Receptionist:For how many people?Ms. Powers:Just for myself.Im traveling on .Receptionist:Just a moment, please.Yes, I have several rooms available on those nights.Ms. Powers:Could I have a room, please?Receptionist:A nonsmoking room. Certainly.That room is $125 a night.Ms. Powers:That will be fine.Can I put that on my ?Receptionist:Yes, of course. Missing words from last weeks Business Dialog: jobs, assistant manager, workers, position.Language Function: RequestsFunctioning in Business will teach you about how to use English in business and social situations. You will study important Language Functions, such as requests, suggestions, and so on.This weeks lessons focus on Requests. Here are some examples:Id like to make a reservation, please. Id like to stay for three days. Can I pay by credit card, please? Could I have a nonsmoking room, please? Week FourChecking In (2)The Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.Back to Week ThreeConversation: Elizabeth interviews Charles Blake (2)This week on Functioning in Business, you will learn more about Mr. Charles Blake and the hotel where he was staying, the Embassy Suites. Mr. Blake talks with Elizabeth about his hotel reservation and his change of plans.Elizabeth:I see you asked if you could stay an extra night at the hotel.Mr. Blake:Thats right.Originally I planned to stay four nights and to leave on Friday.When I arrived in San Francisco, I decided to stay an extra day so that I would have more time to meet with Mr. Epstein. Elizabeth:The receptionist said the hotel was booked up on Friday night.Were you worried that you wouldnt be able to get a room?Mr. Blake:A little, but she said that something might open up.Elizabeth:Were you able to get a room? Mr. Blake:Yes, I was.There were some cancellations at the hotel, and so I was able to stay until Saturday morning.Culture Tips: TippingWhen I stay in hotels in the United States, who should I tip?We generally tip people in lower-paying jobs, like waiters. These people are paid by the hour and they depend on tips for extra money. The people who work at the front desk are salaried workers and are paid more, so we dont tip them. We also dont tip managers. If you have questions about American business and culture, write to .Business Dialog: Checking into a HotelMs. Peters in checking into a hotel.Listen to the dialog. Fill in the missing words.Desk clerk:Good evening, help you? Ms. Peters:Yes, my name is Allison Peters.I have a reservation. Desk clerk:Let me take a look.Yes, I see you have a room reserved through April 4th.Ms. Peters: , Ill be leaving on the morning of the 5th. Desk clerk:Oh, really?I thought you told us you would be checking out on the 4th.Ms. Peters:No, I I said I would be checking out on the 5th.Let me check my confirmation notice.(pause)Here it is.Oh, my goodness, youre right. extend my stay through the 5th?Desk clerk:Thats not a problem.Ill change your reservation for you.Ms. Peters:Thank you very muchDesk clerk:Youre welcome. Missing words from last weeks Business Dialog: reservation, business, nonsmoking, credit card.Language Function: Polite RequestsFunctioning in Business will teach you about how to use English in business and social situations.This weeks lessons focus on Requests. Here are some examples:I wonder if you could help me with my bags. Could I possibly use your fax machine? If you could send them up to my room, Id appreciate it. Week 5Making an AppointmentThe Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.Back to Week FourConversation: Mr. Blake calls Mr. EpsteinThis week on Functioning in Business, Charles Blake of International Robotics calls Advanced Technologies to make an appointment to meet with Mike Epstein.Advanced Technologies manufactures electronic components, such as computer chips. Mr. Blake wants to sell his companys industrial robots to Advanced Technologies.Receptionist:Advanced Technologies. May I help you?Mr. Blake:Id like to speak with Mike Epstein, please. Yes, this is Charles Blake from International Robotics.Receptionist:Just a minute and Ill put you through. (Mr. Epsteins office)Mr. Epstein:Epstein.Receptionist:Mr. Epstein, I have a Mr. Blake from International Robotics on the line. Mr. Epstein:Okay, thanks. Mr. Blake! Mr. Blake:Hello Mr. Epstein. How are you?Mr. Epstein:Im fine, thanks. How are you?Mr. Blake:Great. Mr. Epstein:How was your trip?Mr. Blake:I had a nice flight, and it was on time.Culture Tip: Small TalkIn a business conversation, should you immediately begin talking about business?In business conversations, we rarely go directly to the main topic. Before talking about business, we usually talk about a friendly topic. Talking about friendly topics is called small talk.For example, when Mr. Epstein talks with Mr. Blake, he first asks Mr. Blake about his flight. It gives the conversation a friendly start.Common small talk topics are weather, hobbies, and travel. These topics are usually very comfortable. But you should avoid talking about very personal topics. If you have questions about American business and culture, write to .Business Dialog: Making an AppointmentA young businessman is calling to make an appointment with the production manager of another company.Listen to the dialog. Fill in the missing words.Mr. Harmon:Bob Harmon.Henry:Hello, Mr. Harmon.This is Henry Michaels.Of Stetson Industries. Mr. Harmon:Oh, hello, Henry.What can I do for you?Henry:I was wondering if we could sometime this week.Id like to discuss our delivery schedule.Mr. Harmon:Well, lets see.Im busy the of the week.But Im free on Thursday afternoon.How does that sound?Henry:Thats good for me.What time?Mr. Harmon: 3:00?At my office.Henry:Thats great.Missing words from last weeks Business Dialog: may I, Actually, believe, Can I.Language Function: SuggestionsFunctioning in Business will teach you about how to use English in business and social situations.This weeks lessons focus on Suggestions. Here are some examples:Elizabeth:When would be convenient? Larry: Could we meet tomorrow?Elizabeth:Yes, thats possible.What time would be convenient?Larry: How about 2:30?Elizabeth:Fine. Week SixMaking an Appointment (2)The Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.Back to Week FiveConversation: Mr. Epstein and Mr. BlakeThis week on Functioning in Business, Mr. Epstein arranges a meeting between Mr. Blake and Mr. Epsteins boss, Ms. Shirley Graham. They will meet for lunch on Wednesday, June 12.Mr. Epstein had met Mr. Blake at a trade show in China. Mr. Epstein was looking for new technologies to help his company automate their manufacturing process. Mr. Blakes company sells industrial robots.Mr. Epstein:I would like to introduce you to one of our vice-presidents, Ms. Shirley Graham.Shes the manager of the project that Im working on, and I was wondering if we could get together again, say Wednesday.Mr. Blake:Ah, I have no plans on Wednesday, and I would like to meet her.Mr. Epstein:Okay, ah, if you could keep you