《个人仪表与卫生》PPT课件.ppt

Grooming&Hygiene个人仪表与卫生,Grooming&Hygiene个人仪表与卫生,LookingYourBest!展示给客人你最佳的仪容,仪表.CreatingAnImpression.给客人留下深刻的印象.OurHotelsImage.我们酒店的形象.You-ARepresentation.你就是这一切的代表.,LESSONOUTLINES课程目录,GeneralGroomingStandards个人仪表基本标准FemalesGroomingStandards女员工仪表标准MaleHairstandards男员工仪表标准KitchenEmployees厨房员工仪表Posture/Deportment姿势/举止,Attheendofthetraining,youwillbeabletolist&explainthehotelsGrooming&Hygienestandards.通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。,OBJECTIVE培训目的,Ourguestsexpectcertainstandardsandcertainlevelsofpresentation,notleastoftheseisthestandardofpresentationofteammembersbothinappearanceandmanner.Rememberweareallonabigstage.我们的客人对我们的酒店标准和服务有着很高的期待，其中重要一点是对我们外表和举止的期待。记住，在公众面前，我们时时刻刻是在表演。,GeneralGroomingStandards个人仪表基本标准,1.Hairmustbeclean,neatandtidyatalltimes.时刻保持头发干净整洁。2.Fringemustbeabovetheeyebrow.垂在额前的短发，不可遮盖眼。3.Colorofhairmustbeofa“natural”color.头发的颜色要自然。4.Nofancyunnaturalcoloredhair.头发不可染刺眼的或不自然的颜色。,GeneralGroomingStandards个人仪表基本标准,5.hairstylestobepresentable,notdistracting,norobstructivenorcoveringtheface.发型要符合酒店的标准,不要遮住脸部.6.Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多的发胶、发膏等。,GeneralGroomingStandards个人仪表基本标准,7.Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。8.Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales.不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉。,GeneralGroomingStandards个人仪表基本标准,9.Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外。10.Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符。11.Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套。,12.Pocketsmaynotcontaintoomanyarticles,norlookbully.工装口袋不允许装太多的东西，或看起来臃肿。13.NovisibleTatoosonthebodyorhead.不准纹身。14.Shoesshouldbepolished.保持皮鞋的光亮。15.Fingernailsshouldbeclean,short,welltrimmed.指甲要整洁、整齐。,GeneralGroomingStandards个人仪表基本标准,GeneralGroomingStandards个人仪表基本标准,16.Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。17.Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后要洗手。18.Nostrongover-poweringperfumestobeworn.香水不能喷的太浓。,DressCode/Uniforms制服,1.Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部门所规定的制服2.Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班时名牌一定要随时佩戴在制服左上方正确的位置,DressCode/Uniforms制服,UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。,Whywearanametag?为什么要戴名牌？,Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顾客想知道他们在和谁讲话Itenablefeedbacktobedirectedtotherightperson.可以使顾客直接回馈给为他服务的人,Whywearanametag?为什么要戴名牌？,Anametagenablecustomerstoidentifystaffforanyfollowupservice。它能让顾客知道向谁询问进一步的服务Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster.它能使员工很快的辨认新同事,KitchenEmployees厨房员工仪表,KitchenEmployees厨房员工仪表,Hatsmustbewornatalltimes.工作时必须佩带工作帽。Hairmustbewashedeveryday.每天必须洗头。,KitchenEmployees厨房员工仪表,Femalesmustwearhairnets.女员工必须佩带发网。Nojewelryofanysortallowed.不准佩带任何装饰物。Mustwearkitchenshoes/boots.必须穿厨房的鞋和靴子,PersonalHygiene个人卫生,PersonalHygiene个人卫生,Bathedaily.每天洗澡。Brushyourteeth.每天刷牙。Washyourhairandkeepitcleananddandrufffree.清洗头发，保持头发干净，没有头皮屑。,PersonalHygiene个人卫生,Usedeodorant.可使用除臭剂。Useperfumeorcologneinmoderation.可使用温和清淡的香水。,PersonalHygiene个人卫生,Avoidgarlic,onions,strongspicysmellingfoodbdforereportingtowork.工作前不允许吃蒜，元葱及某些刺激性气味较强的食品。Keepyourfingernailsclean,shortandroundedanddirtfree.保持指甲干净、整齐，无污物。Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后及接触食物前要洗手。Noprotrudingnasalhair.鼻毛不可露出鼻孔外。,Posture个人的姿势、姿态,Standing站姿Standtallwithyourfeetslightlyapart,withyourweightequallydistributedoneachfoot,withonefootslightlyforward,pointingdirectlyahead.两脚微微开立，体重均匀分部于两脚，一只脚比另一只稍微向前并指向前方。Bearinmindthefollowingprescriptionforgoodposture:shouldersback(butrelaxed),tummyin,tailinandheadup.时刻谨记良好的姿势需注意以下四点：收肩（要放松）、收腹、提臀、挺胸。,Posture个人的姿势、姿态,Walking走姿Shoulderspulleddown,bottomtuckedinandthechestshouldnotbethrustforwardtoofar.双肩自然下垂，收腹并挺胸但不要过度。Carryyourheadup,toesshouldpointstraightaheadandkneeskeptflexedandloose.自然抬头，走路时脚尖向前并保持膝盖屈伸自如。Thebodyweightshouldrollfromtheheelthroughtheballofthefootandoutthetoes.身体的重心从脚后跟转移到脚心然后到脚尖。,Sitting坐姿Tuckinyourhips,keepthelowertorsostraightandwiththekneesbending,easeyourselfdownontheedgeofthechair.臀部尽量向里坐，上身挺直，双膝弯曲使身体放松，尽量坐于椅子的前半部Placeyourhandsontheforwardedgeofthechair,oneithersideofyourhips.将双手放于椅子前部边缘并放于身体的某侧。Keepyourkneesandanklestogether,whetheryouareinaskirt,miniskirt,cock