IT项目管理期末复习要点.ppt

InformationTechnologyProjectManagement,Review,InformationTechnologyProjectManagement,FourthEdition,2/13,Chapter1.MainPoints,Thegrowingneedforbetterprojectmanagement,especiallyforinformationtechnologyprojects.Whataprojectis,thetripleconstraintofprojects:Scope,TimeandCost.Keyelementsoftheprojectmanagementframework,the9projectmanagementknowledgeareas.WhatarethechallengestoPM.,InformationTechnologyProjectManagement,FourthEdition,3/13,Chapter2.MainPoints,ThesystemsviewofprojectmanagementandThree-Spheremodel:Business,OrganizationandTechnologyOrganizationsfourframes:Structure,HumanResource,PoliticalandSymbolicTheconceptofaprojectphaseandtheprojectlifecycle.SDLC,InformationTechnologyProjectManagement,FourthEdition,4/13,Chapter3.MainPoints,Thefiveprojectmanagement(PM)processgroups:Initiating,Planning,Executing,Monitoringandcontrolling,Closing.UnderstandhowthePMprocessgroupsrelatetothePMknowledgeareas.,InformationTechnologyProjectManagement,FourthEdition,5/13,Chapter4.MainPoints,Thestrategicplanningprocessanddifferentprojectselectionmethods.Sevenmainprocesses:projectcharter,preliminaryprojectscopestatement,managementplan,Projectexecution,monitoringandcontrolling,changecontrolprocess,closingprojects.ProjectBaseline:approvedplanplusapprovedchanges.NPV,ROI,InformationTechnologyProjectManagement,FourthEdition,6/13,Chapter5.MainPoints,Theelementsofprojectscopemanagement.Thescopeplanningprocess.ThescopedefinitionprocessandworkbreakdownstructureWBS,theanalogy,top-down,bottom-up,andmind-mappingapproachestomakeWBS.DifferencebetweenworkproductsanddeliverablesWhyscopecontrolissoimportantonITproject?WBS,JAD,InformationTechnologyProjectManagement,FourthEdition,7/13,Chapter6.MainPoints,Defineactivities,Networkdiagrams.Toolsandtechniquestoperformactivitydurationestimating.CriticalpathGanttchartforplanningandtrackingscheduleinformation,thecriticalpathforaproject,criticalchainschedulingandtheProgramEvaluationandReviewTechnique(PERT).AOA,PERT,CPM,TOC,SMARTWhytimecontrolissoimportanttoanyproject?,InformationTechnologyProjectManagement,FourthEdition,8/13,Chapter7.MainPoints,Thebasicprojectcostmanagementprinciples,concepts,andterms.Differenttypesofcostestimatesandmethods,SLOCLifecyclecosting.Tangible,intangible,directandindirectcostsEV,PV,AC,CV,SV,CPI,SPIanditscalculations,InformationTechnologyProjectManagement,FourthEdition,9/13,Chapter8.MainPoints,Projectqualitymanagementconcepts.Qualityplanningandqualityassurance.Whyqualityassuranceissoimportantinanyproject?Threeoutputsofthequalitycontrolprocess:Acceptancedecision,Rework,Processadjustment.Thetoolsandtechniquesforqualitycontrol:Paretoanalysis,SixSigma.CMM,CMMI,InformationTechnologyProjectManagement,FourthEdition,10/13,Chapter9.MainPoints,Theimportanceofgoodhumanresourcemanagementonprojects,anditsprocesses.UnderstandingthetheoryofAbrahamMaslowonmotivation.Projectstaffacquisitionandresourceassignments,resourceloading,andresourceleveling.Teamdevelopment,team-buildingandrewardsystems.CoveyssevenhabitsforprojectmanagersRAM,InformationTechnologyProjectManagement,FourthEdition,11/13,Chapter10.MainPoints,Theelementsofprojectcommunicationsanditsconcepts.Thegoodcommunicationsmanagementforstakeholderrelationships.Methodsforimprovingprojectcommunications,suchasmanagingconflicts,runningeffectivemeetings,usinge-mailandothertechnologieseffectively,andusingtemplates.Performancereporting:progressreportingandforecasting,InformationTechnologyProjectManagement,FourthEdition,12/13,Chapter11.MainPoints,TheelementsinvolvedinriskmanagementplanningThecommonsourcesofrisksininformationtechnologyprojects.Theriskidentificationproce