TOC Thinking Processesppt Washington State University.ppt

washingtonstateuniversity 2010 1 fundamentalexamreview tocthinkingprocessessegment thetheoryofconstraints jholt wsu eduhttp www engrmgt wsu edu jamesr holt ph d peprofessorengineering technologymanagement disclaimer thematerialintheseslidesweredevelopedovertimeandrepresentsdr holt spersonalviewsandapproachtotoc itisnottheviewofwashingtonstateuniversitynortocico itmaybedated incompleteorabsolutelywrong whilethetextandfiguresinthispresentationarehelpfultofacilitateteachinganddiscussionofthesetopics withoutthewordsthatgowiththeslides thepresentationisnotcompleteandmaynotevenmakesense thismaterialismadeavailableinthepublicdomainasaservice individualsmayusethismaterialasresourcestoteachtheirowntocreviewseminarsaslongastheygivereferencetothesource thereisnopromisenorexpectationthatthesematerialsareeithernecessaryorsufficienttopassanyofthetocicocertificationexams anyoneusingthesematerialsshouldcontinuetostudyfromthemanyothersourcesofexcellenttocliteratureavailable inmanycases commonknowledgeisincludedherewithoutreference ifyouwouldliketoimproveanyofthesefiles pleasedoso yourcontributionwillbeincludedinfuturepostings drholt washingtonstateuniversity 2010 2 tocicosegmentedfundamentalsexam fundamentalscertificatemultiplechoiceexam identify exploit subordinate elevate gotostep1 fundamentalscertificateoftocphilosophy fundamentalscertificateoftocthinkingprocesses fundamentalscertificateoftocapplications fundamentalscertificateoftocfinance measures inherentpotentialinherentsimplicityinherentwin winfivefocusingstepsthreequestions conflictcloudnegativebranchambitioustarget dbr t i oepqtypeproblem projectmanagement replenishment washingtonstateuniversity 2010 3 topicsintocthinkingprocess causeandeffectevaporatingcloudsurfacingassumptionsinvalidatingassumptionsnegativebranchreservationovercomingobstacles prt categoriesoflegitimatereservationlayersofresistance washingtonstateuniversity 2010 4 tocthinkingprocesselements twotypesoflogic innaturallanguage if then inorderto theremustbe logicalcausalitytoolsusedtoanswerthethreequestions whattochange whattochangeto howtocausethechange tocisasystemicthinkingprocess thereareasetofrulestoguideandcheckvalidity couldbecalled visualthinking washingtonstateuniversity 2010 5 everyonecanthink goal lowertheballyetkeepitattached minimize ysubjectto x 1 2 y 8 2 24 x 3 2 y 8 2 14 x 5 2 y 8 2 2 x 7 2 y 8 2 22 x 9 2 y 8 2 26 x y washingtonstateuniversity 2010 6 therealworld washingtonstateuniversity 2010 7 thinkingtime weallthink it swhatwedo ourmindsarelikecpus theykeeponrunningandrunningandrunning wefeeluncomfortableifwedon thavethoughtsinourhead that swhyjunktvstillsurvives wefeeluncomfortableifwestartthinkingthewrongthoughtsthat swhytherearemagazinesindoctor soffices washingtonstateuniversity 2010 8 thinkingexperiment getoutapencilandpaper waitforthestartingsignal then workreallyhardatnotthinkingforoneminute go washingtonstateuniversity 2010 9 quick writedowneverythoughtyouhadinthelastminute jotdownawordtocatchthethoughtyouhadcaptureasmanyaspossible washingtonstateuniversity 2010 10 howmanythoughtsdidyouhavein1minute 0369121518 probable numberofthoughts washingtonstateuniversity 2010 11 improvingourmentalthroughput weneedtoincreaseourmentaleffectivenessweneedtotietogetherthestraypiecessowedon thavetodealwithindividualthoughtsweneedtogetthewholepicture solveit andmoveon washingtonstateuniversity 2010 12 whatisthis washingtonstateuniversity 2010 13 jonathan sfamily washingtonstateuniversity 2010 14 thinkingprocesstools thebasicsetofthinkingprocesstoolsinclude currentrealitytreeevaporatingcloudfuturerealitytreenegativebranchreservationpre requisitetreetransitiontreederivativestools threecloudapproachchronicconflictlayersofresistance allofthesetoolsarescrutinizedbythecategoriesoflegitimatereservation thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 15 forfun inordertounderstandthefunctionandpowerofthethinkingprocesstools let sexamineathinkingprocessexample onethatisfairlywellknownbymostpeopleonethatisnotwellsolvedbymostpeoplemaritalstrife washingtonstateuniversity 2010 16 firsttheapproach thethinkingprocess whattochange findthecauseoftheundesirableeffects udes change remove thecoreproblem udes udes udes udes udes udes udes udes coreproblem arrowsarelogicalconnectionsaretail head if then washingtonstateuniversity 2010 17 findwhat sblockingthesolution injectionthatinvalidatestheassumption goal necessarycondition necessarycondition prerequisite prerequisite whattochangeto arrowsarelogicalconnectionsarehead tail inorderto musthave thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 18 howtocausethechange de de de de de de de de keyaction keyaction keyaction achievingthesolution washingtonstateuniversity 2010 19 maritalstrifeundesirableeffects lackofaffection lackoftrust onecarriesexcessiveload unequalworkload infidelity frequentdisagreements littlesupport lackofcompassion differenceofopinion washingtonstateuniversity 2010 20 story trust 1 myspousedoesn tcomehomewheniexpecthim her thisishappeningmoreandmore thestoriesseemtobeweakerandweaker iwanttotrustmyspouse butidon twanttobehurt ifeelgoodaboutmymarriage myspousefeelsfreefrommybondage idon tgethurt itrustmyspouseatalltimes idon ttrustmyspouse thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 21 story support 2 myspouseisdeeplyinvolvedin he sheexpectsmetosupporthim herbytakingcareof whilehe sheisgone idon tminddoingit butitleavesmelittletimeformyownhobbies weuseourtimewell myspousecandohis herownthing ihavetimeformyself givelotsofsupport givelittlesupport thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 22 story workload 3 myspouseisinastressfuljobandatacriticalpointinhis hercareer itseemslikethis criticalpoint isgettinglongerandlonger inthemeantime ihavetodomyjobandholddownthedomesticdutiestoo webothachieve isurvivemyjob myspousegetsahead webalanceourdomesticworkload wehaveunequalworkload thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 23 genericconflict aconsolidatedevaporatingcloud happymarriage myspouseishappy iamhappy myspousedoeswhathe shewants myspousedoesn tgetwhathe shewants 1 feelgood2 usetimeeffective3 achieve 1 spousefreedom2 spousedoesownthing3 spousegetsahead 1 i mnothurt2 timeforme3 isurvive 1 trust2 support3 unequalwork 1 lackoftrust2 lackofsupport3 balancedwork thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 24 coreconflict wewantahappymarriage myspouseneedstobehappy ineedtobehappy thereispressuretogivemyspousedoeswhathe shewants thereispressurenottogivewhathe shewants mypersonalfeelingsareimportant inothappyunlessmyspouseishappy ihaverealneeds thethingsmyspousewantsareimportanttoourmarriage ourwantsaredifferent wehavedifferentgoals iamoftenslighted often myspousetakessecondplace whattochange washingtonstateuniversity 2010 25 thecurrentrealitytreeresultsofthecoreconflict wehavedifferentgoals excessiveburdens differentopinions frequentarguments lossoftrust lackofsupport lackofaffection infidelity lackofcompassion unequalworkload thingsneedtobedone differentpeoplehavedifferentlevelsofimportance timecontinues washingtonstateuniversity 2010 26 apotentialfuturedesiraleeffects des wehaveacloserelationship wehavecompleteconfidence weshareourburdens wesharetheworkload committedtoeachother werarelydisagreeonimportantmatters wesupporteachother caringrelationship wereallyunderstandeachother washingtonstateuniversity 2010 27 startinginjection myspouseandisharecommongoals objectivesanddirectionintheimportantaspectsofourlives washingtonstateuniversity 2010 28 startofthefuture wewantahappymarriage myspouseneedstobehappy ineedtobehappy mypersonalfeelingsareimportant inothappyunlessmyspouseishappy wehavecommongoals objectivesanddirectionintheimportantaspectsofourlives myspouseworkstowardsspouse sgoals iworktowardmygoals spouseisworkingtoourcommongoals i mworkingtoourcommongoals weareworkingtowardsourcommongoals direction washingtonstateuniversity 2010 29 moreactionsneeded weareworkingtowardsourcommongoals direction wehavecompleteconfidence wehaveacloserelationship weshareourburdens werarelydisagree wereallyunderstandeachother wehaveacaringrelationship wesupporteachother wesharetheworkload washingtonstateuniversity 2010 30 apossiblenicefuturerealitytree weareworkingtowardsourcommongoals direction wehavecompleteconfidenceineachother wehaveacloserelationship weshareourburdens werarelydisagree wereallyunderstandeachother wehavegoodcommunication caringrelationship wesupporteachother wesharetheworkload werealizeweneedeachothertoreachourcommongoals wemakeitapointtocommunicate good bad weshareacommonsetofmoralvirtues whattochangeto negativebranchreservation washingtonstateuniversity 2010 31 wehavecommongoals objectivesanddirectionintheimportantaspectsofourlives i mworkingtoourcommongoals myspouseworkstowardsspouse sgoals myspouse sgoalsareachieved mostofmyspouse sgoalsareourcommongoals thinkingprocesselementsincludedinthefundamentalsexam negativebranchreservation washingtonstateuniversity 2010 32 i mworkingtoourcommongoals myspouseworkstowardsspouse sgoals myspouse sgoalsareachieved mostofmyspouse sgoalsareourcommongoals iamverybusy mygoalstakealotoftime i mnotworkingonmygoals ican tachievemygoals thegoodside thebadside iworkonthingsivalue iworkonourgoalsandmygoals ifeelgoodaboutmyprogress wehavecommongoals objectivesanddirectionintheimportantaspectsofourlives thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 33 ok injections buthow howtocausethechange wehavecommongoals objectivesanddirectionintheimportantaspectsofourlives myspouseworkstowardsspouse sgoals iworktowardmygoals werealizeweneedeachothertoreachourcommongoals wemakeitapointtocommunicate good bad weshareacommonsetofmoralvirtues createtheprerequisitetree ambitioustargettree practiceonthisinjection ifinallyprioritizemylife washingtonstateuniversity 2010 weshareacommonsetofmoralvirtues obstaclespreventing intermediateobjectives it sagrayworldoutthere ican ttellrightfromwrong wedon twanttochange valueschangeaccordingtothecircumstances wehavedifferentbackgrounds ourdesiresdiffer webothenjoysomemoralindiscretions thinkingprocesselementsincludedinthefundamentalsexam 34 washingtonstateuniversity 2010 35 weshareacommonsetofmoralvirtues obstaclespreventing intermediateobjectives weagreeoncommonvirtueswearewillingtoworkonthisweagreeonacommonvirtueswereallyknoweachotherweshareasetofcommongoalsweliveoursetofvirtuesinallcases it sagrayworld can ttellrightfromwrong wedon twanttochangevalueschangeaccordingtothecircumstanceswehavedifferentbackgroundsourdesiresdifferwebothenjoysomemoralindiscretions thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 36 sequencingthesolution structureoftheprt werecognizeourownfrailties wedon twanttoadmiterror wereallycommunicate wesubordinateourselvestoeachother wereallyknoweachother weshareasetofcommongoals weagreeonacommonvirtues weliveoursetofvirtuesinallcases weshareacommonsetofmoralvirtues ourdesiresdiffer itshardtotellrightfromwrong weenjoyourindiscretions wedon ttalkmuch wearedifferent wedon tknoweachother thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 37 puttingtheintermediateobjectivesintoplace theprerequisitetreeexposedtheintermediateobjectives milestones neededfor howtocausethechange but howtoweactuallygetthere howwill wereallycommunicate forthis thetransitiontreegivesthestep by stepapproachtogettingthere werecognizeourownfrailties wedon twanttoadmiterror wereallycommunicate wesubordinateourselvestoeachother wedon ttalkmuch washingtonstateuniversity 2010 38 workingupwardsonatransitiontree werecognizeourownfrailties wedon twanttoadmiterror wereallycommunicate wesubordinateourselvestoeachother wedon ttalkmuch werecognize moreandmoreof ourownfrailties peoplerarelyrespectpeoplewhomakealotofmistakes wewantotherstorespectus wearemortal thereare andshouldbe fewsecretsbetweenspouses we eachofus trytohideourmistakes spousescanbeasignificanthelpandsupportfordealingwithproblems mistakesareinevitable wegenerallyknowabouteachother smistakesthatwetrytohide wewanttoimprove we each admit confidentially tosomeofourproblemsthatwewishtoeliminate washingtonstateuniversity 2010 39 workingupwardsonatransitiontree werecognizeourownfrailties wedon twanttoadmiterror wereallycommunicate wesubordinateourselvestoeachother wedon ttalkmuch wesubordinateourselves moreandmore toeachother wedesiretoloveeachotherevenmorethanwedonow welovedeachotherinthepast webothhavemadesomemistakes wearewillingtodosomethingsthatshowlovetoourspouse weneedtoresolvesomeproblemsonbothsides reallovecomesfromsacrificingselfforthebenefitofothers ourmarriagehassomestrifecausedbyeachofus weneedcooperation giveandandtake frombothsides wewanttoimprove we each acceptwewilldomorethingsforeachotherthanwearecurrentlydoing mistakesareinevitable itiseasiertolovewhenloved washingtonstateuniversity 2010 40 workingupwardsonatransitiontree werecognizeourownfrailties wedon twanttoadmiterror wereallycommunicate wesubordinateourselvestoeachother wedon ttalkmuch werecognizemoreandmore ofourownfrailties wetalkfrequentlyaboutoursuccessestogether wetalkfrequentlyaboutourchallenges wededicatetimetospendwitheachother neitherofusdominatesthediscussion fortoolong webothhavetopicsofinteresttoeachother wedon ttalkmuch wereallycommunicate moreandmore wesubordinateourselves moreandmore toeachother wewanttoimprove weneedtotalkmore weeachmentionthreegoodthingsthatarehappeninginourlives weeachmentionthreeproblemsthatwewanttoimprove weareverypatientandlistenwithoutjudgment washingtonstateuniversity 2010 41 workingupwardsonatransitiontree werecognizeourownfrailties wedon twanttoadmiterror wereallycommunicate wesubordinateourselvestoeachother wedon ttalkmuch wededicatetimetospendwitheachother wereallycommunicate moreandmore weeachmentionthreegoodthingsthatarehappeninginourlives weeachmentionthreeproblemsthatwewanttoimprove we each admit confidentially tosomeofourproblemsthatwewishtoeliminate weareverypatientandlistenwithoutjudgment washingtonstateuniversity 2010 42 thestrategic tacticplanformarriage communication workatmarriage forgiveness fidelity sharedresponsibility washingtonstateuniversity 2010 43 theevaporatingcloud a thegoal b myneed c other sneed d whatiwant d whattheotherswant thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 44 creatingtheevaporatingcloud d whatiwant 1 whatisitthatiwant thati mhavingtroublegetting washingtonstateuniversity 2010 45 creatingtheevaporatingcloud d whatiwant d whattheotherswant 1 whatisitthatiwant thati mhavingtroublegetting 2 whatisitthattheotherswant thatidon twantthemtohave washingtonstateuniversity 2010 46 creatingtheevaporatingcloud b myneed d whatiwant d whattheotherswant 1 whatisitthatiwant thati mhavingtroublegetting 2 whatisitthattheotherswant thatidon twantthemtohave 3 whydoiwantwhatiwant whatneedamitryingtofulfill washingtonstateuniversity 2010 47 creatingtheevaporatingcloud b myneed c other sneed d whatiwant d whattheotherswant 1 whatisitthatiwant thati mhavingtroublegetting 2 whatisitthattheotherswant thatidon twantthemtohave 3 whydoiwantwhatiwant whatneedamitryingtofulfill 4 whydotheotherswantwhattheywant whatneeddotheyhave washingtonstateuniversity 2010 48 creatingtheevaporatingcloud a thegoal b myneed c other sneed d whatiwant d whattheotherswant 1 whatisitthatiwant thati mhavingtroublegetting 2 whatisitthattheotherswant thatidon twantthemtohave 3 whydoiwantwhatiwant whatneedamitryingtofulfill 4 whydotheotherswantwhattheywant whatneeddotheyhave 5 whatgoaldowemutuallyshare whyarewestillarguing readingthecloud inordertoimusthave washingtonstateuniversity 2010 49 communicatingtheevaporatingcloud a thegoal b myneed c other sneed d whatiwant d whattheotherswant 5 andyouwanttomeetyourneedaswell 3 acknowledgetheothersidewantstoactonmeetingtheirneed 4 pointoutthatyoualsohaveasignificantneed 2 recognizeyouunderstandtheother sneedmustbemeettoreachthegoal 1 startthemutualgoal itiscommonground bothinterested readingthecloud inordertoimusthave washingtonstateuniversity 2010 50 let sdosomeexamples a thegoal b whyiwantit c whytheothersidewantswhattheywant d whatiwant todo d whattheothersidewants thinkingprocesselementsincludedinthefundamentalsexam washingtonstateuniversity 2010 51 let sdosomeexamples a getthecustomerorder b maketheofferattractivetothecustomer c insurethequalityoftheproduct d suppliermakesthemold d customermakesthemold thinkingprocesselementsincludedinthefundamentalsexam studentexample washingtonstateuniversity 2010 52 let sdosomeexamples a makemoreprofit b motivatebetterperformance c controlexpenses d payhighsalaries d don tpayhighsalaries thinkingprocesselementsincludedinthefundamentalsexam because motivatedemployeesdelivermoreprofit because moneyistheonlymotivator because expensessubtractfromprofit because salariesareasignificantpartofexpenses because thiswillcreateconflictwiththeteam salariesarefixed studentexample washingtonstateuniversity 2010 53 evaporatingtheevaporatingcloud a manageproductioneffectively b producealot c keepcostsanddeliveryincontrol d increasethework in process d decreasethework in process washingtonstateuniversity 2010 54 thereisaninjectionforeveryconflict arrowassumptioninjectiona bproductivedelivermaxcapacitya ccosteffectivepriceonvalueb dbusymachineskeepconstraint100 c d expensivewipthroughputfocusd d can tdobothbufferconstraintonly choseninjection focusonthecapacityconstrainedresource releaseworktothesystemattherateofthecapacityconstrainedresourceabuffertimeinadvance nosooner nolater usebuffermanagementtoimprovethesystem washingtonstateuniversity 2010 55 sometimestocsolutionsarecounterintuitive dbr togetmoreout putlessin ccpm tofinishprojectsooner delaythestart ccpm tobesafer removethesafety replenishment togetyourproductsquickertothecustomer storethemfartheraway tosolvetheconflict