BEC口语.doc

BEC口语第一节 考官提问考生应该听清考官所问的问题。若没听懂，可以要求考官重复其问题。具体方法是：使用“I am sorry, but could you repeat your question,please?”或者“I beg your pardon, Madam(Sir)?”等句型。有时由于时间原因，考官有可能会非常迅速地进行本项甚至打断考生的答题，考生应明确这与自己的临场表现没有任何关系。如果出现上述情况，切记紧张。这部分里考官的提问纵然是千变万化，但一定会涉及到个人信息的某个方面。阐述原因的时候不要过于简单或过于复杂，三句话既可。这个在考前实现准备好。Test11、 Would you please let us know your name? My name is Yangqianyu. You can call me Carmen if you like.2、Where is your hometown? I was born and raised in Guangzhou, which is a beautiful place.3、 Would you mind saying something about your family? No, there are three persons in my family. Besides my parents and me, I am the only child in my family. 4、Do you work or are you a student? Presently, I am still a senior, studying in Shaoguan University Chinese Literature5、 What do you like most about your studies? As I major in Chinese Literature, I like reading all kinds of novel books most.Test21、 Tell me a bit about your educational background.My major is Chinese Literature, and I really like it. I graduated from Xiehe high school.2、 Are you active at college?Yes, I often be in literature club and speech club.3、 Can you tell me your attitude towards the existing examination system according to your experience?Yes. As every coin has two sides, I think the existing examination system is not all bad. It certainly has many positive aspects.Test31、 Whats your job?Im a student in Shaoguan University.2、 Where do you study? I study in Shaoguan, a city of Guangdong Province.Test41、 How do you spend your weekends?At weekends, I usually stay at home watching and listening to the English programmes. Sometimes I go to the park with my parents.2、 What is your favourite sport?My favourite sports are swimming and running.3、 How do you think of the game Mahjong（麻将）?Mahjong is the most popular game in China, especially in some ountrysides. It consists of one hundred and eight plastic lumps, which are placed like a square on the table.4、 What is the funniest thing that happened recently?Fishing is the funniest thing that happened recently. We paid RMB50 to fish a day by ourselves in the Lake scenery area and enjoyed a very happy day.Test51、 Could you tell me something about your ambitions?Its a big question for me indeed. I bet Ill be a teacher. Thats my goal in life. And thats why I am spending so much time on English.2、 What are you doing now to prepare for your future?Success requires both setting goals and working hard. Setting goals for our time in college will ensure our chances of success at a time when we should challenge and exert ourselves. And I think I should also study hard and grasp more knowledge and skills.3、 What would you like to do after you finish your studies?(Why?)I plan to get a job or if I have further opportunities, I hope to do some further study in my field after I complete my degree. Its hard to say what exactly Ill do after my studies, because I believe that many doors will be open to me once I complete my studies.4、 What is the significance of career plans?And how to make them?After a job is offered and accepted, career decisions must be made. A career plan may involve either a series of promotions within one firm or switching to a different firm. While planning a career path is a useful motivator, the plan should be achievable. A preferable career path would also include short- term goals, since some ultimate goals may take twenty years or longer. The use of short-term goals can reinforce your confidence as these goals are achieved.Test61、 Should firms train their employees?Yes, I think so. By training their employees, firms may be able to increase their profits because trained staff are likely to be more productive and make less mistakes. Employees might also be more motivated to undertake more work, because managers are showing that they value their staff, and this can satisfy their staffs esteem needs.2、 How does a company maintain the interest of customers in products?First, make sure to provide customers with quality goods and excellent after-sales services. Second, the company should lay enough emphasis on the feedback from its current customers and take prompt action to take care of their needs and demands. Third, if possible, it may provide some incentives to its old customers.3、 What actions should you take when dealing with complaints from clients?Well, the first and most important step to take will be making an apology. Whatever the causes of the complaints are, the firm must first show their customers its sincerity in resolving the issue. An unapologetic attitude on the firms part would only reinforce the negative view the customers already hold.4、 Why is an efficient public transport system so important?Any distribution of products from producers to wholesalers or from wholesalers to retailers requires transportation. The cost of transporting some of the products can exceed the cost of producing them. An efficient form of transportation can result in lower costs and higher profits for the firm. For each form of transportation, firms should estimate its timing, cost and availability. This assessment allows the firm to choose an optimal method of transportation.第2节 小演讲此部分会给每位考生提供三个发言主题，考生从提供的三个话题中任选一个，准备一分钟之后根据题目的要求和提示作一分钟的简短发言。为避免重复，各位考生拿到的是不同的题目。每位考生发言之后，另外一位考生要根据他/她刚才的发言对其提出1-2个问题。在同组考生发言时，另一位考生可做笔记。此部分时间大约为6分钟。每个讨论话题的题干均是：WHAT IS IMPORTANT WHEN.?考生应该充分利用本项开始之前的一分钟准备时间作好笔记。在同组考生回答时， 针对其发言内容思考一个问题，等其说完之后再向其提问。对同组考生的提问要做出明确回答。1、 What is important when preparing for a business trip?回答A When preparing for a business trip, the first thing we should do is to inform colleagues and clients for fearing that some important affairs might be delayed. Secondly, try to finish essential tasks at hand as quickly as you can. If possible, do not leave for your business trip but remain a mass of things to your colleagues.Finally, prepare for your future work and life during the business trip in advance. Otherwise, you must be confused by a crowded agenda with one-by-one meetings, in definite appointments and unscheduled invitations.回答BFirst and foremost, we must inform clients and colleagues concerned. Postpone the scheduled appointments with your clients, and entrust the colleagues you trust or your supervisor to deal with your clients problems.Next, it is necessary to finish essential tasks at hand as quickly as possible. As for those unessential ones, you can hand them over to your colleagues or subordinates.Lastly, prepare for your future travel route during the business trip ahead of time, including booking the hotel, arranging appointments, checking transportation schedules, and so on.提问1、 You listed several matters which need our attention when preparing for a business trip. Which one do you think is the most important, and why? Well, in my view, making good preparation for the business trip is the most vital thing. Because for a business person, the primary duty is to complete a task successfully, while this task is just based on an adequate preparation in advance.2、 You mentioned that your clients should be informed when preparing for a business trip. If you only leave a few days, do you think it is still necessary to inform your clients? Well, in my opinion, the purpose of informing clients is mainly to put off the date. If theres no time conflicts, then it is unnecessary to inform clients of a short-time absence.3、 I dont think all the essential things should be finished before the trip, because time is limited and the most important thing at present to you is the business trip. Whats your opinion of it? Thats true, but what I was just trying to say is that wed better deal with the most emergent things at hand. If we have not enough time, we can turn them over to the leaders or colleagues.4、 I think planning the itinerary is not a minor thing for a business trip. Do you agree with me? Yes, thats exactly how i feel. A well-planed itinerary may enable business persons to work more effciently and feel more comfortable. Meanwhile it may set apart enough time for us to deal with the bad reaction caused by jet lag.如何表示同意：Absolutely!You bet!Thats for sure!So it seems.I agree with much of youve said.Im with you there.I wish I said that.I share your view on that.Ive no problem with that.Yes, I couldnt agree with you more.2、 What is important when calling on clients?回答A When calling on clients, first of all, we should make a careful and sufficient preparation for the visit. Knowing the opposite side and knowing ourselves, we can be always victorious. So we should try to get the information of the clients we will call on in advance. Secondly, we should pay attention to our wearing. Appropriate business wear is the essential element of successful work and intercommunication and may give clients a good impression and contribute to winning the clients trust. Finally, if we can make clever use of body languages, we will take another major step towards a successful visit. The ways of walking, smiling and shaking hands are all likely to play a vital role in getting clients recognition.回答B When calling on clients, we should initially make a careful and sufficient preparation for the visit, including making sure visiting objects, analyzing clients, telling major clients from minor clients, and planning feasible visiting tactics,and so on. Then, we should pay attention to our wearing. Appropriate business wear cannot only set up your trustworthy professional image in clients mind, but also help promote a serious and organized image of your company. Lastly, we should try our best to create a harmonious atmosphere during our visit. Harmony brings wealth and this has been proved by many people. A friendly chat, generous entertainment and so on could be very helpful.提问：1、 You offered several matters we should pay special attention to when calling on clients. Which one do you think is the most important, and why? Well, from my point of view, careful and sufficient preparation for the visit is the major element. Because it lies the foundation for a successful visit. As the old saying goes,Well begun is half done.2、 You mentioned appropriate wearing is necessary. What principles of wearing do you think should be complied with when calling on clients? Well, in my opinion, a series of dressing principles should be complied with, such as formality, neatness and harmoniousness.3、 I dont think body languages can help to gain clients trust. Whats your opinion of it? As far as I know, body languages really account during communication. If your gestures or your sitting positions make your clients very uncomfortable, they would be unwilling to cooperate with you.4、 I think a harmonious opening is also important when calling on clients. Do you agree with me? Yes, thats exactly how I feel. A harmonious opening is really important. Because it can minish the distance between you and your clients.如何表示反对：Not really.Not a chance.I see what you mean,but.I dont think its a good idea.Thats true, but on the other hand.I must say I disapprove of.Im certainly not in favour of.Im afraid I disagree with you.Well, Im definitely opposed to.I dont see eye to eye with you on.3、 What is important when attending a trade fair?回答A When attending a trade fair, first and foremost, we should fully prepare for it. We should make a meticulous investigation in advance for specific conditions of the trade fair, and work out an overall plan for our exhibition. Furthermore, pre-show advertising is also necessary. Every billboard, poster and slogan must be creative, attractive and clear enough to ensure that they can easily catch customers eyes. Finally, setting specific goals is especially helpful to new exhibitors. Only if they set the goals they will strive to achieve, might they have chances to succeed.回答B When attending a trade fair, first and foremost, we should make good preparation for it. For instance, making a research of the organizers, the size of the fair, the expense of attending it, the best stand location, the conditions of the last exhibition, etc,. Thus you will know what exactly you want from the fair. Then, pre-show advertising can also help to attract intended and potential customers. We can publish the information of products and exhibition in the newspapers, magazines, or on TV and the trade fairs website. Lastly, choosing advantaged stands may also do you good. Good-positioned booth may be more expensive, but it is far more attractive than ill-positioned one. So do not hesitate to reserve one before the fair opens.提问1、 You offered several important matters for attending a trade fair, which one do you think is the most important, and why? Well, from my point of view, careful and sufficient preparation for the exhibition is the most important thing. Because with a good understanding of the fair, you can be more clear about how to achieve your goal by attending the fair.2、 You mentioned pre-show advertising is very essential. Could you point out what is the best way of advertising for a new product when attending a trade fair? Well, in my opinion, advertising on TV is the best and most direct approach.3、 I dont think setting specific goals is such an important thing in a trade fair as you said. Whats your opinion of it? Im sorry, but I cant agree with you. You will just waste your time, energy and money if you dare to attend a fair without any particular goals. You can not deny that proper goals can have a positive effect on the process of sale.4、 I think choosing advantaged stands is one of the most vital things when attending a trade fair, do you agree with me? Yes, thats exactly how I feel. If the stand location is convenient to customers and holders, usually like the places near the exits and entrances, it can attract more viewers.词汇短语储备站Trade fair 展销会Exhibitor 参展商Booth 展位Move-out 撤展期Stand location 展位地点Holder 摊主World Fair 世界博览会Move-in 展台搭建，布展期如何询问对方意愿和意见：Do you mind.?Would you., please?I was wondering if you would like to.?What do you say about.?How do you say about.?How do you think of.?Do you have any idea about.?Have you considered.?I havent heard your opinion about.Would you mind expressing your ideas?Would you like to share your ideas with me?第三节破题妙招1、 在讨论的开头迅速对所讨论话题的背景进行简单介绍。2、 利用准备时间组织好自己的观点。3、 两位考生要迅速达成一致，建立共同的讨论环境（如所在公司类型等）。4、 给出理由论证自己的观点。5、 启发同组考生表达其观点，并作出应答。6、 假如不同意对方的观点，要陈述具体原因并提出新的观点。7、 牢记要把话题自然地引向结束。1、 Satisfaction SurveyA: We all know customer satisfaction is essential to the survival of our businesses. How do we find out whether our customers are satisfied?B: In my opinion, the best way to find out whether your customers are satisfied is to ask them.A:There are many ways to ask your customers whether they are satisfied with your company, your products, and the service they received or not. Can you tell me some common ways?B: Sure. You can ask them face-to-face. As they are about to walk out of your store or office, ask them. You can also call them on the phone. If you have their phone numbers and get their permission, you can call them after their visits and ask how satisfied they are.A: Well. Thats great. Any other ways?B: Mail them a questionnaire. This technique has been used for a long time. The results are predictable.A: You want to ask other questions in a customer satisfaction survey to get closer to their expected behavior and to collect information about what to be changed and what to be maintained.B: By all means ask them basic customer satisfaction questions likeHow satisfied are you with the service you received? and ask the customers loyalty questions asHow likely are you to recommend our products/services to others. And you should also research what the customer like and dont like about the products, your services and your company.A: That is the point.互动问答：1、 Is feedback from customers the most important thing to consider? Why or why not? Yes, their feedback is very precious and useful, because you can improve your products quality accordingly. No, you cannot completely depend on that, because they may be not very serious when answering questions,.2、 Is it essential to consider competitors products? Why or why not？ Yes. By comparison, you can do a better job. No, feedback from customers is more credible.3、 Which is more important when aiming to improve customer services, staff training or customer satisfaction survey? Staff training, it is the fundamental way to improve customer services. Customer satisfaction survey can be served as a more effective method.4、 How often should you conduct a customer satisfaction survey? The best answer is often enough to get the most information, but not so often as to upset the customers.5、 Have you ever thought about what to do with the answers from a customer satisfaction survey? Yes. I need to compile the answers from different customers and look for trends. No, that feedback cannot be handled alone and it needs further research together with other surveys.如何打断对方说话：Sorry to interrupt, but.May I remind you that.?Do you like to listen to my opinion about.?Well, a very important factor I want to mention is that.2、 Market ResearchA: Our new task is to reach sales of $2 billion by the end of 2009. Thats a magnificent task. How can you make sure we will accomplish it?B:Well, the first step we should take is to improve the quality of our products, for it will determine the fate of our company. As long as we provide customers with