酒店餐饮部培训计划.doc

1 49 RADISSON PLAZA HOTEL HANGZHOU F and women guests can be presented the lip stick and mini perfume 推出夏宫翅鲍燕豪华套餐 998 元 位 调整翅鲍燕的出品和规格 男士餐后赠小红酒和雪茄烟 女士餐后赠口红和迷你香水 Termly visit guest Pay attention to the appearance to please the guests 定期走访本餐厅的客户 以良好的对客交流的服务形象 取悦客人 Incentive program will be organized to entice staff to sell 实行员工销售奖励措施 Booklet of vouchers of 10 meals with the buffet value minus 10 will be sold to the corporate market Each company can then distribute the vouchers to their own selected accounts or give to their own executives 每套可供二位享用的鱼翅 鲍鱼商务套餐的消费券将以免服务费的价格出售给公司 公司可将 这些消费券分发给他们的客户或员工 As all our outlets the Summer Palace Caf will be marketed as a free standing restaurant 像我们所有的其它餐厅一样 夏宫餐厅将作为一个同时面向本地市场的餐厅来进行促销 Promotions will be held as per attached plan 根据所附的促销计划进行餐饮促销 2 4 VALENTINO 华伦华伦天奴意大利餐天奴意大利餐厅厅 a Objectives 目目标标 Reach total revenue of RMB 1 669 182 20 指标 1 669 182 20 元 b Strategy 策略策略 Valentino Restaurant will make the Italian trip in 2004 Guests can taste every interlocal food of Italian 意大利国位于的亚平宁半岛 直插入亚得里亚海 而意大利的佛罗伦萨又是欧洲文艺复兴发祥 地 雷迪森的华伦天奴意大利餐厅 在 2004 年充分发挥意大利丰富的美食文化背景 做出这一 餐厅的特点 11 49 Termly visit guest in foreign enterprises Pay attention to the appearance to please the guests 定期走访外资企业在杭机构 以良好的对客交流的服务形象 取悦客人 Incentive program will be organized to entice staff to sell 实行员工销售奖励措施 As all our outlets the Valentino Restaurant will be marketed as a free standing restaurant 像我们所有的其它餐厅一样 华伦天奴餐厅将作为一个同时面向本地市场的餐厅来进行促销 Promotions will be held as per attached plan 根据所附的促销计划进行餐饮促销 2 5 UNKAI 云海日本料理餐云海日本料理餐厅厅 a Objectives 目目标标 Reach revenue of RMB 3 486 960 00 指标 3 486 960 00 元 b Strategy 策略策略 Wooden decoration for creating the atmosphere 以全原木的装饰风格营造日式餐厅氛围 来吸引客户 Tepanyaki and Sushi Bar are the main spot to attract the guests 以良好的日式铁板烧 寿司吧料理的出品形象 做好品牌经营 Termly visit guest Pay attention to the appearance to please the guests 定期走访日资企业 以良好的对客交流的服务形象 取悦客人 Incentive program will be organized to entice staff to sell 实行员工销售奖励措施 Promotions will be held as per attached plan 根据所附的促销计划进行餐饮促销 2 6 BANQUET 宴会部宴会部 a Objectives 目目标标 Reach a total revenue of RMB 7 443 262 00 指标 7 443 262 00 元 b Strategy 策略策略 Creative seminar packages including theme coffee breaks will be developed 推出特别的会议包价 其中包括会议中途休息的主题咖啡时间 12 49 Termly visit guest Establish the filling system Pay attention to the appearance to please the guests 定期走访客户 建立信息销售的管理模式 根据客户消费需求 建立有效的客户档案 以良好的 对客交流的服务形象 取悦客人 We will offer attractive room rates to local banquet guests at the time of negotiation such as social functions where people do not wish to drive home 以优惠的价格向本地客人提供在会议谈判期间的用房 比如在些社会活动期间 人们不愿意花 时间驾车回家 We will explore the development of outside catering services Because it is good for our revenue and reputation 进一步拓展餐饮外送服务的业务 扩大雷迪森餐饮品牌的影响力 We will improve our wedding packages in cooperation with bridal jewelry and cosmetic shops for special deals including wedding cakes floral decorations photo video shooting and limousine service 与婚礼用品商店 珠宝店 化妆品店 婚纱摄影公司等与婚庆有关的企业合作 以满足顾客的要 求 提供完善的婚宴服务 如婚宴蛋糕 婚礼装饰 拍照与录像及婚礼用车服务 A complimentary dinner for two will be given to the host of a large function as a thank you for booking the function This will be offered with the thank you letter and will help the banquet to support repeat business as well as to promote the restaurant 向大型宴会活动的主办者提供两人享用的免费用餐以表谢意 并附上一封感谢信 以此争取回 头客并推销我们的餐厅 Termly visit guest Pay attention to the appearance to please the guests 定期走访客史档案中的顾客 以良好的对客交流的服务形象 取悦客人 为酒店培育一批忠诚的 客户 We will regularly get names of companies from competitor hotels sign boards and follow up with direct mail in order to attract them to book their next meeting at the Radisson Hangzhou 定期从同类竞争饭店那里获取在他们饭店举行会议的公司名称 并以邮件方式与他们取得联系 争取吸引他们将下次会议放在我们酒店进行 2 7 BARS 凯凯泉吧琴韵廊泉吧琴韵廊 a Objectives 目目标标 Reach total revenue of RMB 1 382 906 37 in the Cascade Lounge and RMB 1 172 990 43 in the Ivory Bar 指标 凯泉吧 1 382 906 37 元 琴韵廊 1 172 990 43 元 b Strategy 策略策略 We will produce attractive tend cards to introduce higher priced specialty drinks 用制作精良的卡片来介绍推销高价饮品 13 49 Live entertainment will be improved 提高吧员的现场表演的水准 以吸引顾客 提高鸡尾酒 调酒制作的观赏性 Termly visit guest Pay attention to the appearance to please the guests 建立雪茄客俱乐部 并定期走访交流 以良好的对客交流的服务形象 取悦客人 Each company can then distribute the vouchers to their own selected accounts or give to their own executives 与专业的红酒供应商合作 定期举办葡萄酒知识的培训 每月做好酒的推广工作 这是增加酒吧 收入的最佳捷径 Booklet of vouchers of 10 meals with the buffet value minus 10 will be sold to the corporate market Each company can then distribute the vouchers to their own selected accounts or give to their own executives 每套可享用十次的咖啡消费券 红酒消费券将以免服务费的价格出售给公司 公司可将这些消 费券分发给他们的客户或员工 Incentive program will be organized to entice staff to sell 实行员工销售奖励措施 Promotions will be featured as per attached plan 根据所附的促销计划进行餐饮促销 2 8 ROOM SERVICE 送餐服送餐服务务 a Objectives 目目标标 Reach revenue of RMB 837 295 32 指标 837 295 32 元 b Strategy 策略策略 We will introduce a Dine in your room and watch the movie concept A choice of special set menu card will offered 宣传 房内边用餐边享受电影电视 的餐饮理念 客人可根据特制的菜单来进行选择 The Front Desk will inform the Food American breakfast 70rmb per pax Continental breakfast 52rmb per pax and Japanese breakfast 58rmb per person All prices are subjected to 15 surcharge 自助早餐步入散客价 40 人以上供应 98 元 位外加 15 服务费 Breakfast buffet for walk in guests provided to more than 40 guests 98rmb 15 surcharge per pax 协议公司价 尊荣会会员价为 80 元 位外加 15 服务费 Agreed price and HPG price 80rmb 15 surcharge per pax 酒店旅游团队 大型会议价为 50 元 位净价 group and meeting price 50rmb per pax net 住店客人 商务散客 尊 荣会会员 长住客 Hotel guest walk in guest HPG member or long stay guest 38 人均消费 58 元 位 Ave58 pax 11 30am 14 30pm 11 00am 14 30pm 14 30pm 17 30pm 周一至周五商务自助午餐 含一杯软饮或本地啤酒 78 元 位外加 15 服务 费 Executive Buffet Lunch from Monday to Friday including one glass of soft drink or local beer 78rmb 15 surcharge per pax 周六至周日自助早午餐 含各种果汁 软饮及本地啤酒 88 元位外加 15 服务费 Brunch on Saturday and Sunday including assorted juice soft drink and local beer 88rmb 15 surcharge per pax 咖啡休闲时段 48 元 位外加 15 服务费 Leisure time 48rmb 15 surcharge per pax 住店客 商务客 家庭消 费 时尚人士 自助餐券 消费 生日 公司派对 单位 等团体活动 Hotel guest businessman family modern people and buffet coupon consumption also can hold birthday party party and group function 38 人均消费 70 元 位 Ave 70 pax 人均消费 80 元 位 Ave 80 pax 人均消费 48 元 位 Ave 48 pax Caf Le Rendez vous 绿荫咖 啡厅 17 30pm 22 00pm 21 00pm 0 00am 周一至周四 周日的自助晚餐 国际自助餐 含一杯饮料或本地啤酒 168 元外加 15 的服务费 周五 周六的自助晚餐 国际自助餐 含一杯饮料或本地啤酒 198 元外加 15 服务费 各种主题的自助餐 国际自助餐 Assorted international buffet including one glass of drink or local beer 198rmb 15 surcharge per pax 烛光夜聚欢乐时光 根据时事 体育活动 即时安排 Happy Hours with live band and function with sport games 商务客 单位团体消费 入住其它酒店的客人 尊荣会会员 自助餐券 消费 Businessmen group function guests live in other hotels HPG member and buffet coupon consumption 商务会谈 住店客 友人 聚会 For business conversation friend meeting 38 人均消费 160 元 位 Ave 160 pax 最低消费 68 元 位 免服务费 Minimum expense 68 pax Net 17 49 餐餐厅厅 Outlets 经营时经营时段段 Operation time 经营经营主主题题和内容和内容 Subject new year brunch 188rmb per person buy one get one free 23rd to 25th seafood dinner 198rmb per person 主推 黄扒鱼翅 388 元 位 Mainly promote Braised shark s fin with egg 388rmb per person 凡点此款鱼翅免费赠送冰花炖雪蛤 一份 Order the monthly dish can get one free dish Braised harsmar with rock candy 凡订年三十晚宴每桌赠送百合煮汤 圆一份 Guests who order the banquet in the eve of the lunar New Year can get the Boiled rice dumplings with lily each table 年三十 1 月 21 日 中国新年宴 客套餐 Spring Festival set menu 一月主推 新春礼篮 Monthly dish Spring Festival hamper 优惠措施 凡购任一新春套餐送 商务套餐券一张 Benefit buy one spring festival set can get one set menu coupon 元旦 New Year 烹饪课堂 cooking class 正月新年 弁当 New Year bento 中国新年 Chinese new year Feb 美国海鲜节 2 月 20 日 29 日 American seafood festival Feb 20 to 29 情人节浪漫大餐 598 元 2 位 有礼品赠送 Valentine s Romantic buffet with gift 598rmb per couple 主推 炭炉鲍 598 元 位 monthly dish Abalone cooked with charcoal 598rmb per person 凡点此鲍鱼免费赠送鲍汁扣鹅掌 Order the monthly dish can get one free dish Braised goose webs with abalone sauce 2 月 14 日情人节 情人温馨套餐夜 Valentine s set menu 元宵节 2 月 5 日 提前一周联 系饼房供应元宵礼盒 Lantern Festival contact with Patisserie for providing the lantern festival dumplings 新年特别套餐推广 New Year set menu 2 月 14 日情人节 情人温馨套 餐夜 凡点情人节套餐 送玫瑰 花一支及本地红酒一杯 Valentine s set menu 优惠措施 凡购任一新春套餐送 商务套餐券一张 Benefit buy one spring festival set can get one set menu coupon 中国春节 Chinese new year 2 月 14 日情人节 Valentine s Day 北海道蟹 料理 Crab promotio n 2 月 14 日情人 节 情人 温馨套餐 夜 Valentine s set menu 情人节 Valentine s Day 4 2 F China Aug 12 18 Filipinos Aug 19 25 Vietnam Aug 26 Sept 2 the promotion will be with guest chefs from four cities opening ceremony stage chef instruction and players dancing and singing four cities dishes special beverage and four cities uniforms 主推 新款冰镇血燕 盏 598 元 位和冰 镇木瓜鱼翅 288 元 位 monthly dish Iced bloody bird s nest 598rmb per person Iced shark s fin with pawpaw 288rmb per person 凡点此两款菜肴可赠 送免费雪蛤蛋塔一份 Order thess dishes can get one free dim sum Harsmar egg tartlet 月饼销售 moon cake 精点瓜果佳肴系列菜 清清凉凉 过夏日 fruit and melon dishes for hot Summer 月饼销售 moon cake 前来就餐者赠送酒店特别餐后清 凉甜品 every guest can get cool dessert after meal 意大利饭推广月 8 月 1 日至 15 日 8 月 16 日至 22 日 各款意大利烩饭 海鲜烩饭 香菌烩饭 还 有那意大利式的盒式米 饭和锅巴 Chanti and Risotto promotion Aug 1 15 Aug 16 22 鳗鱼总汇 Eel dishes 4 5 F introduce their working place and related parts like kitchen F service consciousness of every staff 宴会操作注意事项 banquet service Benson Huang 宴会厅全体员工 Banquet servers VL 华伦天奴餐厅服务概念的定位讨论 Where is the position of Valentino restaurant 怎么提供让客人满意的服务 How to offer the service to satisfy the guests 个性化服务 special service 月度推广菜肴培训 monthly promotion Aileen Zhang 全体员工 all staffs Unkai 强调餐前准备工作的到位 餐后仔细的检查工作 preparation before the meal and check after the meal 针对新员工工作一次细致的培训 training to the new staff Han Yin 日料员工 Unkai staff Caf 西餐礼仪知识 courtesy during the western service Rita Zhu 全体员工 Cafe staff BQS 每月各餐厅推广培训 monthly promotion 春季婚宴推广 菜单 优惠方案 spring wedding sales menu and benefit 新年推广 new year promotion 当季度销售案例分析 sales analysis 下季度销售目标 企业半年会议 next sales target 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff Jan BEV 仪容仪表 服务利益培训 self appearance and service benefits Rex Chen 吧员 服务员 bartender servers 2 FH 服务意识培训 service consciousness Tommy Song 花港员工 FH Staffs 2 SP 中餐厅零点服务程序 service procedure of Chinese restaurant Sunny Yu 夏宫员工 SP staffs 3 BQ 宴会服务程序的回顾和改进 review and improve the banquet service procedure 会议服务程序的改进 improve the meeting service procedure Benson Huang 宴会厅全体员工 Banquet servers 3 Feb VL 与客交流沟通 一 communication with guest one 与客交流沟通 二 communication with guest one 二月案例分析与服务心得交流 Complaint analysis of Feb 月度推广菜肴培训 Monthly dishes Aileen Zhang 全体员工 all staffs 39 49 Unkai 迎接客人时的服务礼仪 greeting guests 培训员工的精神面貌 礼貌用语到位 service courtesy Han Yin 日料员工 Unkai staff Caf 西餐早餐服务规程 breakfast service Rita Zhu 全体员工 Cafe staff BQS 每月各餐厅推广培训 monthly promotion 春季婚宴推广 菜单 优惠方案 spring wedding sales menu and benefit 新年推广 new year promotion 当季度销售案例分析 sales analysis 下季度销售目标 企业半年会议 next sales target 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff BEV 电话接听 礼貌用语培训 telephone courtesy 酒店英语培训 hotel English Rex Chen 吧员 服务员 bartender servers 3 FH 点菜技巧 how to take order Tommy Song 花港员工 FH Staffs 2 SP 中餐厅酒水牌内各酒水服务方法 beverage service in the Chinese restaurant Sunny Yu 夏宫员工 SP staffs 3 BQ 如何提高会议布场的效率 how to improve the efficiency of meeting set up 会议布场该注意事项和安全措施 the notice and key of meeting set up Benson Huang 宴会厅全体员工 Banquet servers 3 VL 提高对客销售技巧 一 how to improve the sales one 提高对客销售技巧 二 how to improve the sales two 咖啡知识培训 coffee knowledge 月度推广菜肴培训 monthly dishes Aileen Zhang 全体员工 all staffs Unkai 点菜 点酒水 take order 强调根据每位客人的特殊需要为客人搭配好菜肴 推荐酒水 Prepare the dishes according to special requests from guests How to recommend the wine 针对新员工详细讲解菜肴及酒水知识 food and beverage training to the new staff Han Yin 日料员工 Unkai staff Mar Caf 当月美食节菜单培训 monthly promotion menu 西餐自助餐服务规程 buffet service Rita Zhu John Li 全体员工 Cafe staff 4 40 49 BQS 每月各餐厅推广培训 monthly promotion 春季婚宴推广 菜单 优惠方案 spring wedding sales menu and benefit 新年推广 new year promotion 当季度销售案例分析 sales analysis 下季度销售目标 企业半年会议 next sales target 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff BEV 当月推广培训 monthly promotion 各类设备设施的操作规程 how to use assorted equipments 各类物品 用具的清洁及消毒方法 How to clean and disinfect the dishware Rex Chen 吧员 服务员 bartender servers 4 FH 服务程序及服务技巧培训 service procedure and skill Tommy Song 花港员工 FH Staffs SP 零点点菜技能 配菜技能 How to take order and plan the menu for the guests Sunny Yu 夏宫员工 SP staffs BQ 如何增强婚宴服务的内容 how to add more content into the wedding service 婚宴服务时注意事项及其改进措施 how to improve our wedding service Benson Huang 宴会厅全体员工 Banquet servers 3 VL 怎样快捷地给客人点单 how to take the order in short time 合理控制上菜速度 how to control the speed during the meal 三 四月案例分析与服务心得交流 complaint analysis of March and April 月度推广菜肴培训 monthly dishes Aileen Zhang 全体员工 all staffs Unkai 规范的上菜程序 normative serving procedure 强调怎样控制 调节好为客人上菜的速度 how to control the speed during the meal Han Yin 日料员工 Unkai staff Caf 当月美食节菜单培训 monthly promotion menu 西餐零点服务培训 a la carte service Rita Zhu John Li 全体员工 Cafe staff 4 Apr BQS 每月各餐厅推广培训 monthly promotion 当季度销售案例分析 sales analysis 下季度销售目标 企业半年会议 next sales target 淡季会议包价销售 low season meeting package sales 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff 41 49 BEV 当月推广培训 monthly promotion 酒廊开档程序 bar opening 酒廊关档程序 bar close 开胃酒培训 how to make the appetizer 酒吧员操作程序 bar procedure Rex Chen 吧员 服务员 bartender servers 5 FH 摆台重新更改培训 changing the set up Tommy Song 花港员工 FH Staffs SP 沟通能力 销售技巧 communication and sales skill Sunny Yu 夏宫员工 SP staffs 4 BQ 进行如何增强团队合作的培训 how to improve the group cooperation 进行如何提高劳动效率的培训 how to improve the efficiency Benson Huang 宴会厅全体员工 Banquet servers 2 VL 餐厅礼仪规范 restaurant courtesy 西餐常规酱 汁知识培训 the sauce of the dishes 月度推广菜肴培训 monthly dishes Aileen Zhang 全体员工 all staffs 4 Unkai 席间服务 service during the meal 要求每位员工仔细观察 注意细节 pay attention to the service details Han Yin 日料员工 Unkai staff 2 Caf 当月美食节菜单培训 monthly promotion VIP 客人接待规程 VIP guests reception Rita Zhu John Li 全体员工 Cafe staff 4 BQS 每月各餐厅推广培训 monthly promotion 当季度销售案例分析 sales analysis 下季度销售目标 企业半年会议 next sales target 淡季会议包价销售 low season meeting package sales 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff May BEV 当月推广培训 monthly promotion 酒廊服务程序 bar service 紧急事件处理规程 how to deal with the emergency 毡酒 朗姆酒培训 Gin and Rum Rex Chen 吧员 服务员 bartender servers 4 FH 对客交流技巧培训 communication with guests Tommy Song 花港员工 FH Staffs SP 特殊客人服务规程 service to special guests Sunny Yu 夏宫员工 SP staffs Jun BQ 宴会台型设计操作培训 banquet set up 会议台型设计操作培训 meeting set up Benson Huang 宴会厅全体员工 Banquet servers 3 42 49 VL 投诉的处理 How to deal with the complaint 客人心理揣摩 how to conjecture what guest think 五 六月案例分析与服务心得交流 complaint analysis of May and June 月度推广菜肴培训 monthly dishes Aileen Zhang 全体员工 all staffs Unkai 送客时的礼仪 courtesy when guest leaves 要求员工礼貌用语及规范动作的到位 keep the manner and behavior on line Han Yin 日料员工 Unkai staff Caf 当月美食节菜单培训 monthly promotion 餐厅特殊客人服务规程 service to special guests Kathy Zhu John Li 全体员工 Cafe staff 4 BQS 每月各餐厅推广培训 monthly promotion 当季度销售案例分析 sales analysis 下季度销售目标 企业半年会议 next sales target 淡季会议包价销售 low season meeting package sales 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff BEV 当月推广培训 monthly promotion 酒店英语培训 hotel English 伏特加 墨西哥烈酒培训 Vodka and Tequila 以前培训内容考核 test the training contents from Jan to Jun Rex Chen 吧员 服务员 bartender servers 4 FH 餐厅摆台训练 table set up Tommy Song 花港员工 FH Staffs SP 中餐零点 VIP 摆台训练 take order VIP table set up Sunny Yu 夏宫员工 SP staffs BQ 宴会摆台布置设计操作培训 banquet set up 会议摆台及布置设计操作培训 meeting set up Benson Huang 宴会厅全体员工 Banquet servers 3 VL 意大利传统菜肴培训 knowing the traditional Italian dishes 意大利酒的培训 Italian wine 西餐摆台内部考核 test of western table set up 月度推广菜肴培训 monthly promotion Aileen Zhang 全体员工 all staffs Unkai 接待 VIP 客人及宴请服务 how to serve the VIP guests and banquet 培养员工的心理素质及基本功过硬 bring up the basic skill of service Han Yin 日料员工 Unkai staff Jul Caf 当月美食节菜单培训 monthly promotion 餐厅送餐服务规程 room service procedure Rita Zhu John Li 全体员工 Cafe staff 8 43 49 BQS 每月各餐厅推广培训 monthly promotion 当季度销售案例分析 sales analysis 下季度销售目标 西博会 next sales target west Lake expo 中秋推广 中秋节 中秋月饼 Mid autumn promotion moon cake 秋季婚宴推广 菜单 优惠方案 autumn wedding promotion menu and benefit 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff BEV 当月推广培训 monthly promotion 质量方针及目标 岗位职责培训 ISO training 威士忌培训 whiskey 酒水部出品标准培训 beverage presentation standard Rex Chen 吧员 服务员 bartender servers 4 FH 服务速度及状态 service speed Tommy Song 花港员工 FH Staffs SP 中餐 VIP 服务程序 VIP service procedure Sunny Yu 夏宫员工 SP staffs BQ 宴会服务程序设计操作培训 banquet service 会议服务程序设计操作培训 meeting service Benson Huang 宴会厅全体员工 Banquet servers 3 VL 员工分工合作及补位常识 staff cooperation 如何提高工作效率 how to improve the working efficiency 七 八月案例分析与服务心得交流 Complaint analysis of Jul and Aug 月度推广菜肴培训 monthly pormotion Aileen Zhang 全体员工 all staffs Unkai 对待特殊客人的服务 serve the special guests 要求一切以客人为先 尽善尽美 how to satisfy the guests Han Yin 日料员工 Unkai staff Caf 当月美食节菜单培训 monthly promotion 餐厅各岗位职责培训 一 job description of Cafe Kathy Zhu John Li 全体员工 Cafe staff 8 Aug BQS 每月各餐厅推广培训 monthly promotion 当季度销售案例分析 sales analysis 下季度销售目标 西博会 next sales target west Lake expo 中秋推广 中秋节 中秋月饼 Mid autumn promotion moon cake 秋季婚宴推广 菜单 优惠方案 autumn wedding promotion menu and benefit 餐饮销售工作规程 F B sales procedure 宴会预定规程 banquet reservation procedure Charlie Fan 销售人员 sales staff 44 49 BEV 当月推广培训 monthly promotion 餐厅特殊客人服务规程 serve the special guests 酒店英语培训考核 hotel English 白兰地培训 brandy 服务基本技能培训 一 service skill Rex Chen 吧员 服务员 bartender servers 5 FH 服务员的服务程序重新培训 re training the service procedure Tommy Song 花港员工 FH Staffs SP 英语口语训练及餐厅英语 oral English and restaurant English Sunny Yu 夏宫员工 SP staffs BQ 宴会操作劳动纪律培训 banquet discipline 宴会操作准则 the guide line pf banquet operation Benson Huang 宴会厅全体员工 Banquet servers 2 VL 英语强化培训 一 English training one 英语强化培训 二 English training two 餐巾的创意折法 how to fold the napkin 月度推广菜肴培训 monthly promotion Aileen Zhang 全体员工 all staffs Unkai 对客交流 培养员工的热情大方的举止 主动与客交流 营造一个温 馨的用餐氛