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目录第一部分 书信篇一、 社交书信(social letters)1、 求职信(letter of application for a position)2、 道歉信(letter of apology)3、 推荐信(lette of recommendation)4、 辞职信(letter of resignation)5、 预定信(letter of reservation)6、 邀请信及回复(letter of invitation & reply)二、商务书信(bussiness letters)1、投诉(complaints )2、销售函(sales letter)3、订购函(order letter)4、理赔与拒绝(adjustments & refusals)第二部分 图表篇第三部分 其他1、 传真(fax)2、 备忘录(memo)3、 电子邮件(e-mail)4、 通知和启事(notice&announcement)5、 使用说明书(operating instruction)6、 公司与产品介绍(company profile & product intrduction)一、社交书信By each other some grace acknowledgement is invited, reception, such as sympathy, receive gifts and, after getting help, and gratitude letter. Thank-you note: thank-you note by each other some grace, such as invited, reception, sympathy, after receiving gifts and get help, and gratitude letter2、求职信(letter of application for a position)第一步:介绍消息来源第二步:表明求职心愿第三步:介绍个人简历第四步:摆出求职优势第五步:提出获职打算第六步:请求答复联系第七步:表明感激之情3、 道歉信(letter of apology)I am writing this letter to express my regretI am writing to apologize forI would like to give you my apology forI am very sorry to say thatI must apologize about (not) doing sthPlease accept my sincere apology forI am writing to say sorry forI am terribly sorry, butOnce again, I am sorry for any inconvenience caused.Please allow me to say sorry again. Hope you can accept my apologies and understand my situation.I sincerely hope that you will be able to think in my position and accept my apologies.I want to let you know how regretful I am feeling now.I am sorry that I cant and trust that you will be able to understand.Directions:One of your pen pals will shortly be visiting your city. For some reason, you can not manage to meet him at the airport on time. Write a letter:1) explaining why you cannot meet him at the airport,2) asking him to wait for you at the airport, and3) telling him how to identify you.You should write with no less than 100 words on Answer Sheet 2. Do not sign your own name at the end of the letter. Use “Li Ming”instead. You do not need to write the address.Dear Martin, I am looking forward to your visit. Just think, after all these years of writing to each other, we will finally have the chance to meet! However, I am sorry that I will not be able to meet you at the airport as soon as you arrive.The reason is that your flight will arrive early in the morning, and the earliest I can get To the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.By the way, as we have never met I must tell you how to recognize me. I am of medium height and have a small moustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.Looking forward to our meeting. Yours sincerely, Li Ming4、 推荐信(lette of recommendation)推荐信虽然会因为推荐人的不同而在内容上有不同的侧重点,但模式上大体来说还是有规律可循的。一封推荐信应该提供如下信息:下面是一个推荐信模版,它可以帮助你写好一封推荐信。salutationparagraph 1paragraph 2paragraph 3如果是推荐被推荐人应聘某个职位,推荐信应该描述这个人的能力能适合他/她所要求的职位。可以参考招聘广告上对职位的要求和被推荐人的简历一起来写。summary主要内容叙述清楚后,还应该加一个简短的总结。总结部分应该再简述一下你为什么要推荐这个人。可以写上i highly recommend the person,i recommend the person without reservation 或者其他类似的话。conclusionsincerely,writers name tel number,mailing addressDirections:Below is a teacher for his students write recommendations, the students to enter the university to be a teacher. The teacher in the letter are described in detail the students ability and expressed its potential admiration. He believes that the student must be in their workplace success. Dear Sir or Madame, It is with great pleasure that I write to recommend Courtney Alexander to you. I have known Courtney for the past two years and have had the pleasure of having her in my United States History class during her junior year. During that time I have found her to be a bright, diligent, affable young woman. Courtney Alexander is undoubtedly a student with the potential for great success at the next level. Her natural abilities combined with her work ethic and ability to evolve academically and socially are a recipe for success in the years to come. I enthusiastically recommend her for admission to Indiana University. If you have any questions or concerns in regards to Courtney, please feel free to contact me at (555) 555-5555. Thank you for your time. Sincerely, William R. Morrison, III College Consultant5、 辞职信(letter of resignation)Directions: for personal conflictDear Richard, After careful consideration and soul-searching, I have decided resign my position as internal auditor at ICC company. I assure you it was not an easy - decision to make. Perhaps you have heard me mention on occasion that I would like to run my own accounting business. Ever since I graduated from # university, this has been my long-range goal. I am thinking of applying to a graduate business school to earn an MBA in accounting and eventually to sit for the CPA exam. I suggested an effective date of January 30. if , however , you would like more time to find a replacement, I am writing to extend that by two weeks . on the other hand,of you feel that an earlier department would be more convenient to you, I will certainly understand. I cherish the experience I have received at ICC company . Im confident that it will be very usual to me in my future career. Sincerely yours TONYHere are some principles that congratulatory letters follow: 1. The purpose of writing the letter is to make your reader feel certain that he or she deserves the special message of recognition and praise. 2. The note should be brief, dealing with the primary topic only. These messages are most effective when they conduct no business. 3. The whole message should carry a tone of being positive and conversational. 4. Be sure to send the letter within a few days of the event. Any delay in delivery of the message would make your effort worse than no effort at all. Dear Mr. Haskel Congratulations on your recent promotion to head the Marketing Department of California Metals. My fellow managers and I are delighted that your work in the marketing field has been recognized this way and we join in sending you our very best wishes for the future. Through the five years of working together with you, many of us well aware of how much youve contributed to the association between our two corporations. We are all looking forward to your trip to China next month when we will celebrate your advancement in a more formal way. Again, congratulations to you, Mr. Haskel - good luck and good wishes on your new position as Director of Marketing Department. Cordially yours Lin DamingMarketing DirectorBeijing New Metals 6、 预定信(letter of reservation) 预订信主要内容一般包括:(1)请求预订并详细说明预定的内容,如时间、地点等;(2)说明预订的原因,有时可不说明;(3)要求确认回函,说明回函截止日期 ;Key Sentences: 2Whats the price difference? 两种房间的价格有什么不同?3A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night 一间双人房朝阳面的每晚140美元,背阴面的每晚115美元。4I think Ill take the one with a front view then 我想我还是要阳面的吧。5How long will you be staying 您打算住多久?6Well be leaving Sunday morning 我们将在星期天上午离开。Directions: To book a firstclass seat in the name of Gao Ming on the first flight from shanghai to London. Dear sir/madam, I would like to book a firstclass seat in the name of Gao Ming on the first flight from shanghai to London on or after 23rd august,2011.Mr Gao Ming would prefer to fly as early in the day as possible in order to arrive in the late afternoon of the day in which he travels.Yours faithfully HuHaoSecretary ShangHai PuDong Companyr7、 邀请信及回复(letter of invitation & reply) 一、普通邀请信 We have four tickets for a famous film shown at Guangming Cinema, The Longest Day, Friday, the ninth. Will you join us? Well be looking for you at eight sharp Friday night in front of the cinema, so dont disappoint us! Warmest regards. Alice You are an internationally acclaimed scholar and educator. Your participation will be among the highlights of the Conference. We sincerely hope that you could accept our invitation. As you know, this is the 10th anniversary of the Conference and we plan to make it a truly international meeting. We have accepted many papers from several foreign countries, including two from China.If you can come, please let us know as soon as possible, since we have to prepare the final program soon. We are looking forward to your acceptance. Sincerely yours,Peter White Thank you for thinking of me. Yours, JaneDirection:Please write a letter to Mr. And Mrs. Smith invite them to your dinner invitation, time is scheduled for January 15, 2005 (Saturday) late 7:00pm: tell them you very much hope their presence, and to please the other party to answer your letterDear Mr. and Mrs. Smith It has been a while since we last met, and every laughing minute filled up my memory. Recently we have the renovation of the new bought house done, and therefore would like to have the honor of inviting you couple to visit us on June 28th 2006 and have dinner together. I suggest the time for dinner would be best at 7:00pm. I recalled that both of you are seafood lovers, so I will prepare lobsters and fishes as the main course, I also reserved bottles of best Italian white wine for us to enjoy at that moment. Of course if you are interested to spend a walk nearby then I am glad to accompany you. Mary my daughter is now eight years old and she have made a lot of friends of like age since we migrated to the estate here. I am sure she will want to tell a lot of her stories when she see you both. And right now she just want me to remind you that there are swimming pool and SPA facilities associated with the estate, therefore it would be good if you like, please bring along the swimming suits, it only take five minutes to walk from my house to the facilities so it is very convenient. I am sure the above invitation would have interested you, and just to make sure things will happen as expected please kindly reply to this letter and upon then I will arrange things accordingly. Look forward to see you by then. My best wishes to you and your family Yours, Raymond二、 商务书信1、投诉(complaints )词汇:complain against sb. about sth.投诉. dissatisfaction with不满于.put up with / bear / tolerate忍受 awful 糟糕的poor service糟糕的服务 inconceivable不可思议的out of ones expectation令某人大失所望 look into / go into / investigate调查incident / matter 事件 sanitary situation卫生条件 bad manners 不礼貌disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决 recurrence再次发生句型:1) I am writing to you to complain about .2) I am writing to express my dissatisfaction with.3) There are some problems with the flat that I wish to bring to attention. For one thing, there isFor another,.4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.Direction:Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Sir,I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15, far from the standard temperature range from 0 to 9.This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully,Li Ming2、销售函(sales letter)Direction: For Insisting on Payment Account No.8756Dear Sirs, It is very difficult to understand why we have not heard from you in reply to our two Email of 8th and 18th September for payment of the sum US$ 80,000 you are still owing. We had hoped that you would at least explain why the account continues to remain unpaid. I am sure you will agree that we have shown every consideration and now you fail to reply to our earlier requests for payment, I am afraid you leave us no choice but to take other steps to recover the amount due. We are most reluctant to do anything from which your credit and reputation might suffer and even now we prepare to give you a further opportunity to put the matter right. We therefore propose to give you 15 days to clear your account, Yours faithfully, Li Hua3、订购函(order letter)Direction: Order for 2,000 Pairs of Sheep Leather GlovesDear Mr. Gilson,Please dispatch to us 2,000 pairs of sheep leather gloves as per the terms stated in your offer of May 5. Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample. We hope that you can pack each pair in an airtight polythene bag, a dozen pairs of gloves in a box and then 20 boxes to a strong seaworthy wooden case. We will order more if the first order with you prove to be satisfactory. We are enclosing our Purchase Confirmation No.2009-308 in duplicate for your signature. Please sign and return one copy for our file. Upon receipt of your confirmation, an L/C will be issued.Sincerely yours, Liu Peng Dear Sirs,We are pleased to place with you the following repeat order if you can guarantee shipment at California to Shanghai by September 25th 300 tons of Grade One California apples.Kindly confirm acceptance of our order by return and send advice of shipment with three copies of your invoice with B/L to our office in Shanghai. We will send the bank draft upon receipt of them.Yours faithfully, MikeyMarketing manager4、理赔与拒绝(adjustments & refusals)Dear ManagerWhile working in China for the past three years, I had always purchased gifts from the Friendship Gallery for my Canadian friends. The quality and value had always been more than I could reasonably expect, and I have often recommended you store to others.Last autumn, I was back in Canada, but I did not forget to mail-order some charismas gifts from your usual annual Fall Sales. After examining the gifts supplied to my order of November 2, I found that there was a distinct hole in the middle of one of the silk scarves. Although I remember that you apply a no-return policy to this kind of merchandise, I sent this silk scarf in a separate mailing yesterday so that you may see the damage for yourself. When you receive it I am sure that you will share my surprise and dismay.I understand from my past experience with the Friendship Gallery that this is an unusual situation. Will you kindly reconsider your no-return regulation with one of your loyal customers and replace the above mentioned silk scarf by mailing another one? I would be delighted to have it and present it to my friend for Christmas.Yours sincerely Bill Crul Jan.9,2010Dear sir or madam,We have seen your name in various trade magazines and we understand that you have been supplying CROSSETT STYLUS printers of the best quality to all place over china for this five years .According to our market investigation report ,there is a large demand for office appliances in china .we should like to offer you our service as a trading firm of office appliances ,and we have offices or representatives in almost all major cities in east china .in addition ,we operate our own advertising agency.Therefore ,we should be obliged if you would advise us whether you have a mind establishing business relations with us by return mail. Yours sincerely, Carl Black Sales manager第二部分 图表篇 图形表:饼状图(pie chart) 条状图(bar chart)(2)、表达个人观点的句型 1. As far as I am concerned, I agree with the latter opinion to some extent. 2. As far as I am concerned, I am really/com

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