物业移动项目处“迎奥运、树形象”保安班组劳动竞赛活动方案.doc

一指导思想： 通过在各保安组间开展“迎奥运、树形象”主题劳动竞赛活动，进一步提升保安服务质量，提升香江物业形象；提高保安人员工作的主动性、积极性，提高保安队伍整体素质；加强保安人员的责任心和光荣感，加强保安队伍建设；为移动公司创造一个安全放心的工作环境，为构建平安移动、和谐移动作出应有的贡献，推动和促进香江物业服务工作更上一个新台阶，提高到一个新水平。二、竞赛内容：比形象、比服务、比贡献三、时间步骤：竞赛时间从7月1日开始至8月31日结束，分四个阶段进行。（一）准备发动阶段（六月十五日六月三十日）1、成立领导小组组长：鲍永红 副组长：李天保金凤组员：陈小珍 夏江伟 徐景泉 施杰 张连宝2、明确划分领导小组成员工作分工：成员工作分工鲍永红组织、布置、督促其他成员的各项工作李天保组织召开领导小组例会，确立检查细则和检查方法，向组长汇报活动进展金凤组织人员定期和不定期的检查保安工作陈小珍夏江伟组织保安的培训和训练，开展保安技能比赛和消防演习，收集整理活动的各项资料3、制定领导小组例会制度活动期间每周的星期六上午是领导小组例会时间，组长、副组长可以根据实际情况组织召开紧急会议。4、召开竞赛动员大会六月二十八日在公司三楼会议室召开竞赛动员大会，拉开竞赛活动的序幕。5、准备培训资料6、开展体能训练（二）组织实施阶段（七月一日八月三十一日）1、组织学习和技能大练兵这个阶段将组织保安学习岗位职责和公司规章制度，进行技能训练、消防演习，继续进行体能训练。2、进行文明服务和规范服务的培训组织全体人员进行文明服务和规范服务的培训，通过培训提高服务水平和服务档次，提高服务意识和服务技能。3、组织技能比赛和业务知识考试或测试七月十二日组织一次保安技能比赛，主要比赛内容是立岗、敬礼标准姿势，应急事件处理的能力；七月二十六日组织一次业务知识考试。（三）检查评比阶段（七月中旬八月下旬）1、检查方法领导小组成员分为两个检查小组，每周定期对各保安班组的日间和夜间工作各检查两次，其他不定期的抽查各检查小组制定，每次检查记录打分。2、检查依据检查通过一看、二问：一看就是看保安的在岗形象，看各项工作记录；二问就是问保安工作要求知晓程度，问业主满意程度。3、工作交流在八月上旬，召开一次领导小组成员和保安班长会议，交流前一段竞赛活动开展情况，分析存在问题，研究继续推进的措施和办法。4、进行评比评比分四步进行；第一步：各保安班组和个人在8月底前写出参加竞赛活动的书面小结；第二步：各保安班组进行总结交流；第三步：8月下旬在业主单位进行满意度调查，征求业主单位意见；第四步：竞赛活动结束后，领导小组根据检查的得分，比赛考试的成绩，业主满意的程度等综合因素，评比两个先进班组，发放流动红旗。个人综合得分按照从高到低的顺序设置一、二、三等奖若干名，由公司给予一定的奖励。四、总结整改阶段（八月中、下旬）1、进行复查领导小组组织一次复查，发现问题及时整改补课，并提出进一步改进工作的制度和措施。2、召开总结大会九月六日召开竞赛活动总结大会，宣布评比结果和表彰决定。3、抓好长效管理竞赛活动结束后，督促各班组持续改进，将规范服务变为工作习惯，将创优创新作为工作要求，形成制度化、规范化的服务模式，时刻勉励，时刻鞭策，争取通过这次的竞赛活动让项目处的保安工作得到跨越性的提高。移动项目处保安工作检查细则和打分检查地点：被检查人：序号内容评分标准应得分实得分备注1着装按公司规定着装，肩章、工作牌、领带、帽子、绶带、腰带根据要求佩戴，鞋子为黑色皮鞋，违反一处扣两分10此条所有保安适用2精神面貌精神萎靡、打瞌睡、带着酒意上班、服装不干净、有破损、留长发、染发（黑色除外）、胡子拉碴、在不准吸烟的地方吸烟、立岗敬礼姿势不正确，检查到一处扣两分10此条所有保安适用3文明语言接听电话、人员接待时要使用规范文明礼貌语言、劝阻他人时要注意语言的使用，不要和他人争吵，打电话抽查时如果没有使用文明规范语言一次扣两分，与人争吵一次扣五分10此条所有保安适用4工作态度不迟到、不早退、不擅离职守、不在岗玩游戏、看书或做其他与工作无关的事情、打私人电话不超过两分钟、积极参加公司和项目处组织的体能训练和各项培训，违反一处扣两分，无特殊原因不参加训练和培训的一次扣五分10此条所有保安适用5人员进出管理外来施工人员凭证进出或在公司员工的带领下进出，来访人员登记后电话联系在公司员工的带领下方可上楼，如有未经同意上楼者一个扣五分（营业厅保安无此项工作，但在乞讨人员、收荒人员、精神病人进入营业厅时要进行劝阻）10此条适用于大厅保安6车辆管理车辆排放整齐，无乱停乱放现象，车位已满时有礼貌的劝其停放到其他地方，机房不得让外来车辆停放在院内（经业主同意的除外），大楼夜间车辆进出时要做好详细记录，违反一处扣两分10此条适用于门岗保安7物品进出管理大件物品凭出库单出门（门岗要再加询问），对可疑现象要多加询问，如能避免业主损失另有奖励，来访人员携较大私人物品进入时请其寄存，检查无出库单一次扣两分，如有未经业主同意将业主的东西带走十分全扣，视情节轻重另予处罚10此条适用于大厅保安8交接班（岗）接交岗使用规范礼仪动作，接班需提前十五分钟，交接班记录完整，有重大事项签字交接，业主寄存物品点放清楚，包干区域清洁卫生，检查交接班记录和签到记录，记录不清楚、不详细、不完整一处扣两分，察看包干区域不够干净一处扣两分10此条适用于门岗保安9每日巡查白班和夜班均按规定时间和规定路线进行巡查，巡查要仔细，发现问题及时向相关人员汇报，并做好记录，通过录像、记录、签字表格进行检查，违反一次扣五分，经常发现问题并能妥善解决问题的人员另有加分10此条适用于门岗、监控室保安10邮件收发邮件收发及时准确，报刊折叠整齐，如有遗缺及时和邮政部门联系，通过检查记录和业主反馈进行打分，记录不完整一处扣两分，大部分业主反馈不佳十分全扣10此条适用于门岗保安消防监控保持监控机器的卫生、熟知消防知识，值班记录详细完整，不得无故离开监控室、作为人员进出的最后一道岗值班时精神要集中，如因精神不集中未能发现大厅保安人员进出管理的疏忽而造成不良影响和大厅保安同时考核，前面四条一处不合格扣两分，最后一条一次扣五分10此条适用于监控室保安总计100检查时间：检查人：内部资料，请勿外传！9JWKffwvG#tYM*Jg&6a*CZ7H$dq8KqqfHVZFedswSyXTy#&QA9wkxFyeQ!djs#XuyUP2kNXpRWXmA&UE9aQGn8xp$R#͑GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmUE9aQGn8xp$R#͑GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z8vG#tYM*Jg&6a*CZ7H$dq8KqqfHVZFedswSyXTy#&QA9wkxFyeQ!djs#XuyUP2kNXpRWXmA&UE9aQGn8xp$R#͑GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxG89AmUE9aQGn8xp$R#͑GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z8vG#tYM*Jg&6a*CZ7H$dq8KqqfHVZFedswSyXTy#&QA9wkxFyeQ!djs#XuyUP2kNXpRWXmA&UE9aQGn8xp$R#͑GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmUE9aQGn8xp$R#͑GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWv*3tnGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3tnGK8!z89AmYWpazadNuGK8!z89AmYWpazadNu#KN&MuWFA5uxY7JnD6YWRrWwcvR9CpbK!zn%Mz849GxGjqv$UE9wEwZ#QcUE%&qYpEh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