客户投诉英文回复范文回复函.doc

客户投诉英文回复范文回复函面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是 给大家整理了客户投诉英文回复写作范文，供大家参阅!客户投诉英文回复范文1Dear Rob,I just finished checking all detail on this case, sorry for the late reply.As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you!We really learn a lot from this experience, will be more careful in the future orders.Thanks and best regards.客户投诉英文回复范文2Dear RobI am very sorry for my delay reply about the complaint of incorrect labelWe extend our apologies for the inconvenience this matter has caused you。I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesnt noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesnt payment one time.I suppose 906pcs of inner label and 120 pcs of outer label is ok;I am looking forward to hearing from you.Best regards客户投诉英文回复范文3Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers concerns very quickly, so what you have experienced is inexcusable.I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.I wish you an enjoyable holiday season.客户投诉英文回复范文4I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.客户投诉英文回复范文5I agree that John Does newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I valu