旅游英语第三版Unit 3ppt课件.ppt

UnitThreeHousekeepingService客房服务 1 UnitObjectives 单元目标 Afterlearningthisunit youshould read comprehendandtranslateintoChinesethepassagesandthedialoguesabouthousekeeping knowhowtogiveinformationabouthousekeeping masterthebasicwordsandexpressionsabouthousekeepinginformationandusethemtomakesentences getsomeculturalknowledgeabouthousekeepinginformation comprehendthelisteningdialogues practicethelisteningskillandtalkalittleabouthousekeeping findwaystoimproveyourwritingskillsaboutresumesonapplyingforjobs 2 BackgroundKnowledge背景知识 TypesofHousekeeping客户类型 1 singleroom单人房 一张单人床 doubleroom双人房 一张双人床 twinroom双人房 两张单人床 bigsingleroom大床房 一张双人大床 triperoom三人房 三张单人床 2 economyroom ER 经济间standardroom SR 标准间superiorroom UR 高级套房standardsuite SS 套间deluxeroom DR 豪华间presidentialsuite PS 总统套房 3 studioroom工作室型客房 设沙发床或躺椅 multi functionalroom多功能客房combinedtyperooms组合客房 3 TypesofRestaurants饭店种类 inn旅馆 饭店lodge小旅馆tavern酒店caravansary马车店 大旅馆hostel招待所hotel饭店 酒店motel motorhotel 汽车饭店 旅店 budgethotel廉价旅馆economyhotel one starhotel 一星级饭店somecomforthotel two starhotel 二星级饭店averagehotel three starhotel 三星级饭店highcomforthotel four starhotel 四星级饭店deluxehotel five starhotel 五星级饭店 4 TypesofAmericanCreditCards美国的信用卡种类 1 AmericanExpress美国运通卡 是由美国运通公司 AmericanExpressCompany 发行的信用卡 它可以在全世界大多数国家第一流的旅馆 餐厅及商店等处使用 2 CarteBlanche全权卡 这是两个法语词 意思是 空白的卡片 blankcard 原义是一个空白的文件 由一方事先在协议上签好字 然后送另一方填写它所同意的条件 3 DinersClub大来卡 4 Mastercard万事达卡 是美国三千家银行通过国际信用卡协会 InterbankCardAssociation 签发的信用卡 它是美国使用最广泛的信用卡中的一种 原名为MasterCharge 5 Visa 维萨 卡 是美洲银行发行的信用卡 该行是最先签发信用卡的银行 在各种信用卡中 美洲银行所签发的信用卡数目最多 美国加利福尼亚州以外的约40个州的银行 都可以代表美洲银行签发它的信用卡 该行的信用卡原名为 美洲银行卡 BankAmericard 于1977年改名为 维萨 5 PracticeMaterials实训材料 ListeningDialogue1a ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue T orfalse F 1 Themanisawaiterofadinningroom 2 Theguestwasjustabouttogodownforhissupper 3 Theguestwouldlikeaflaskofhotwater 4 Thereisnowaterintheflask 5 Theguesthimselfwillgoandgetsomehotwater Keys 1 F2 F3 T4 T5 F 6 Dialogue1 b Listentothedialogueandanswerthesequestions 1 What stheman soccupation AHousekeepingDepartmentwaiter 2 Whatdoestheguestaskthemantodoforhim Togethimaflaskofhotwater 3 Whatdoestheguestneedsomewatertodo Towashdownmedicine 4 Isthereanyhotwaterintheflask No thereisn tany 5 Whatwillthemandothen He llgoandgetanotherflask 7 Dialogue1 c Listentothedialogueagainandsupplythemissingwords 1 Whenwouldyoulikemeto yourroom sir 2 Butbeforeyou wouldyoudothisforme 3 Ineedsomehotwaterto medicine 4 I msorrythatyourflaskis 5 Iwillgoandgetyou flaskthat satonce Keys 1 do2 start3 washdown4 empty5 another full 8 Dialogue2 a ListentoDialogueTwoandchoosethebestanswertocompletethestatements 1 Theguestsaregoingtohaveintheroom a ameetingb adiscussionc asmallpartyd agame2 Theguestswantthegirltotideupabit a inthelivingroomb inthedinningroomc inthereadingroomd inthebathroom3 Theguestswouldtreattheirfriendsto a Chineseteab coffeec orangejuiced beer4 Thegirlwillbringinsometogetherwiththedrinkingwater a freshflowersb newcupsc freshtowelsd cleanbottles5 Whatwouldtheguestsliketodowhilewaitingfortheirfriends a dosomesewingb dosomereadingc listentomusicd dosomewashingKeys 1 c2 d3 a4 c5 b 9 Dialogue2 b Listentothedialogueandanswerthesequestions 1 whatdoesthegirlwanttodofortheguests Shewantstodotheturndownserviceforthem 2 Whataretheguestsgoingtohaveintheroom Tohaveasmallparty 3 Whyisthebathroomindisordernow Becausetheguesthasjusttakenabath 4 Whowillturnonthelightsfortheguests Thegirlwillturnonthelightsforthem 5 Doyouthinktheguestswillhaveagoodtimethatevening Yes Ido 10 Dialogue2 c Listentothedialogueagainandsupplythemissingwords 1 MayIdothe serviceforyounow 2 I lllettheovernight know 3 Ourfriendsseemtobe late 4 wouldyoulikemetodrawthe foryou 5 Goodbye sirandmadam anddohaveavery evening Keys 1 turndown2 staff3 alittle4 curtains5 pleasant 11 Reading PassageOneTipsonService 12 TipsonService a AnswerthefollowingquestionsaccordingtothePassage 1 Inwhatsituationcanthedoormangetthehigheramountoftips 2 Howmuchshouldyoutipforthebellmanwhenhebuyssomethingforyou 3 Whatshouldyoudoifthemaidyouwanttotipforcannotbefound 4 Isitnecessaryforyoutotipforvaletservicesasusual Why 5 Aretipsfordiningroomstaffmuchmorethantheyareinanyotherrestaurant Keystotheexercise 1 Hemuststandintherainforaperiodoftime 2 Heorsheshouldbetipped 2to 3 3 Youshouldputthetipinasealedenvelopemarked chambermaid 4 No Becausevaletservicesareaddedtothebill 5 No Tipsfordiningroomstaffarethesameastheyareinanyotherrestaurant 13 TipsonService b TranslatetheexpressionsintoChineseorEnglish 1 deliveranimportantreport做重要报告deliverytruck送货车delivertheletters送信takedeliveryofthenewcar提取新车2 pressone strousers熨裤子pressthedoorbell按门铃presshomeone sadvantage充分利用有利形势pressthetriggerofagun扣动手枪扳机3 setone ssealtotheproposals某人同意这些建议sealtheparcelwithstickytape用胶带封住包裹asealedbottle密封的瓶子sealthedocument给文件盖章4 anelegantpieceoffurniture一件雅致的家俱elegantmanners优雅的社会举止anelegantladydressedinthelatestfashion身着最新时装的娴雅女士themosteleganthotel最豪华 有档次的酒店 14 TipsonService c ReadthedescriptionsofthreehotelsinBangkokandputtheChineseintoEnglish Eachhotelroomhasairconditioning 空调 24hourroomservice 客房服务 TV radioandmosthaveIDDphones Otherfacilitiesincludephotocopying typing fax 传真 andtranslation 1 TheSheratonThislargehoteloffersbusinesspeopleexcellentfacilitiesincludingtranslationandcomputerhire Ithasalargepoolandawiderangeofsportingandleisureevents 2 TheAmbassadorTowercomplexwithabigshoppingcenter 购物中心 businessandsportscenter awidechoiceofbars 酒吧 andrestaurants idealforsalesconferences 3 TheRegentInaquietlocation closetothecentralbusinessdistrict Thebusinesscenterisopendaily Shops largepool sauna fitnesscenter 健身中心 tennis meetingrooms 会议室 15 TipsonService d TranslatethefollowingsentencesintoEnglishwithwordsorphrasesgiveninthebrackets 1 这位年轻的女士有着非常优雅的举止 elegant Theyoungladyhasveryelegantmanners 2 你的行李已经被搬上火车了 luggage Yourluggagehasbeenputonthetrain 3 在这个价格范围内 有好几条旅游线路可供选择 range Severaltravellingroutesareavailablewithinthispricerange 4 不要为预订机票费神 导游已经帮你办理了 takecareof Don tworryaboutyourflightreservation ithasbeentakencareofbytheguide 5 房租费包不包早餐 include Doesthepriceincludebreakfast 16 Reading PassageTwoEtiquetteofBritishBars 17 EtiquetteofBritishBars a AnswerthefollowingquestionsaccordingtothePassage 1 DoBritishpeoplelovequeuesinbars 2 Whatisthebellhangingbehindthecounterusedtodo 3 Whatshouldyoudoifyouwanttocatchthebarworker seyes 4 WhatarethethingstheBritishbarstaffdislike 5 HowlongdidtheDutchtouristspendvisiting800Britishpubs 6 Whatisthegoodwaytothankthebarstafffortheirservice Keystotheexercise 1 No theydon t 2 Itisusedbythelandlordtosignalclosingtime 3 Ishouldholdanemptyglassorsomemoney 4 Theydonotlikepeopletokeepotherswaitingwhiletheymakeuptheirminds Theydon tlikepeoplestandingidlyagainstthebarwhentherearealotofcustomerswantingforservice AndtheydonotlikepeoplewhowaituntiltheendoftheorderbeforeaskingforsuchdrinksasGuinnessstoutwhichtakeconsiderablylongertopourthanotherdrinks 5 TheDutchtouristspentsixmonths 6 Thegoodwayistoofferthebarstaffadrink 18 EtiquetteofBritishBars b Fillintheblankswithwordsgivenblow changingtheformwherenecessary 1 Shewasamazinglywellreadinthenewestofthenewbooks 2 Hermotherhadadoptedasilentlydisapprovingattitude 3 Heseemsquitecontentedwithhislife 4 Woolisconsiderablysofterthanwood 5 Hegrewupinanatmosphereofloveandtrust 6 Thegeneralmanagerinterviewedalltheapplicantsonebyone 7 Wedonotpermitsmokingintheschool 8 Doyousupposeyoucanmanagetogetmeapassport 9 Everyoneoughttohavesomeidealstofollow 10 Gesturesandfacialexpressionsarebothimportantwhencommunicating 19 Writing AResumeonApplyingforaJob求职简历 20 AResumeonApplyingforaJob求职简历 Task2SampleWriting应聘宾馆客房部主管 RoomServiceSupervisor ResumeName XiaofengLiuNationality theDongBirthdate 26 7 1974Sex MaleHealth excellentCareerObjective HotelRoomServiceSupervisorAddress GraduatingClass HotelManagementSpecialtycollegeofManagement FudanUniversityShanghai200154DateEducation1996 2000B S inHotelManagementatFudanUniversityCoursescompleted ManagementPrinciples IntroductiontoHotelManagement HotelPersonnelManagement TouristPsychology TourismMarketing TourismEconomics RoomServiceManagement PublicRelationsScience etc 1990 1996GuiyangNo 16MiddleSchoolSummerJobsAssistantRoomSupervisoratShanghaiInternationalHotel 1993PublicRelationsBoyATPudongHotel 1992AssistantFoodSupervisor ShanghaiGuestHotelSpecialSkillsCollegeEnglishTest BandSixComputerOperation IB