英语听力教程答案unit1-unit7.doc

1 Shopping and Banking OnlinePart I Getting readyB. Spot dictation. Fill in the banks with the words you hear.Tapescript:We have just two more days to “shop till you drop” till Christmas, and that typically means a lot of last minute shopping. And though buying with a mouse is still tiny compared to shopping with your feet online retailing is more popular than ever.Christmas shopping in the street is great sometimes. But when youve just got to get a bunch of shopping done and you want to have something to send to a third-party location, its much better online.In the U.S., online shopping is predicted to be 30% ahead of last December, while mails can expect less than a 6% increase in sales. In Britain, Europes biggest e-tailing market, online gift-buying is expected to grow by 50%, with $8 billion worth of goods sold through the net in the November to January period.C. Listen to a news report. Supply the missing information.Tips for staying safe on the NetMajor pointsDetails (key words)1. Evaluate the siteWell-known/trustworthy/ customer service/ complaints procedure / refund policy.2. Talk to merchant/Email and wait for responseAddresses / phone numbers/ call up3. Ensure secure connectionStrict safety measures4. Be extra careful at a cybercaf or other public connectionPart A. Main problems of online shopping Long time waiting for delivery or even no delivery (about 8%) after ordering No clear information about delivery charges A danger that customers personal information would be sold to a third party (as many as 87% of the sites) No policy on returning goods (about 47% of the companies) No confirmation of the order (about 35% of the sites ) and the dispatch (as many as 87% of the sites) No money back more than four months after returning goods (in two cases)B Now listen again. Complete the summary.Summary: The survey shows in spite of the convenience and choice offered by Net shopping there are still many obstacles that prevent consumers from shopping with complete trust. One of the biggest problems is to build consumers trust in buying online. It takes time for the Internet to become mature as a retail channel when it gives support to trust relationships with guarantees of payment and service.Part Banking at homeA. Outline1. Some problems of the walk-in bank A. standing in long lines B. running out of checks C. limited opening hours2. Online banking services A. viewing accounts B. moving money between accounts C. applying for a loan D. getting current information on products E. paying bills electronically F. e-mailing questions to the bank3. Reasons for creating online services A. competing for customers B. talking advantage of modern technology4. Inappropriateness of online banking for some people A. having no computers at home. B. preferring to handle accounts the traditional wayB. Now try this: listen to a more authentic version of the material. Then answer the questions.1. What is “interactive banking”? It is banking through the Internet.2. Why can “online banking” compete of customers? “Online banking” offers convenience which appeals to the kind of customer banks want to keep.3. What kind of customers do banks want to keep? Banks most want to keep people who are young, well-educated, and have good incomes.Part B. Now listen to an interview discussing English and American good customer services. Compare the services and supply the missing information.English Good Customer Service (Harrods)American Good Customer Service(Saks)1. offering products in a pleasant environment2. before sale, during sale and after sale Servicesecond to none3. different approaches to different customersExample: European American customers customers Let them take a Approach them Look at everything Show them Let them come to alternatives Sales assistants 4. good & successful first contact with the customermost important1. focusing more in the human side of selling a. trying to know about lifestyle / family/ income / occasions in life b. forming a partnership between the customer and the sales associate2. developing customers3. measuring selling effectiveness / good quality staff by repeat business not by sales.Part Tapescript:“Everybody loves a bargain,” this is a common American saying. A bargain is something you buy for less than its true value. It is something you might not buy if it costs more. One persons useless ugly object can be another persons bargain. So many Americans put it outside with a “for sale” sign on it and they have a yard sale.Just about anything can be sold a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked 10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusetts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachustetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jaudere learnt the war club was valued at about $150000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston, Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?2 Hotel or B&B?Part Getting readyB. Listen to the dialogue. Write down all the numbers of the proportions of tourists.Proportions of touristsThis yearAn average year Staying in hotels35%60% Staying in holiday camps45%20% Visiting Europe60%80% Visiting the U.S.A30%15% Going by plane50%70% Taking their own car30%20%C. HotelsPricesOther related informationThe Castel Inn12/single; 15/double;Continental breakfast includedThe Dalton Hotel30/single; 60/double;Bathroom attached to every room;no charge for children under 12The Park Hotel16/person; 25/half-board;29/full boardBathroom attached to every roomThe Phoenix28/double+bathBreakfast excluded1. English breakfast is hot food: fried egg, fired bacon, porridge, etc.2. Continental breakfast consists of coffee, tea, rolls, jam and honeynothing cooked.3. Half-board includes dinner, bed and breakfast.4. Full-board is the room plus all meals.5. VAT stands for Value Added Tax.Part A touch of home1. B&B A. nature B&B is a short form for bed and breakfast. B. increasing numberNow there are about 15 000 B&Bs in the U.S. C. advantages over big hotels1. charm, comfort, hospitality.2. owners taking a personal interest in guests2. Attraction of owning a B&B A. meeting different people B. talking with guests3. Several features of Suits Us A. long history built in 1883; 19th century decorations B. interesting names for some rooms Named after some previous famous guests4. Different people, different choices A. B&Bs not suitable for some people 1. uncomfortable staying in someone elses home 2. not interested personal interaction B. a quiet and romantic place for many peoplePart Renting a carA. Listen to the conversation in which a man phones a car rental agent about renting a car. Supply the missing information.Information about the customer: A family of three + camp equipment Leaving on Fri., July 7th Returning on Mon., July 10thSuggestions by the agent: A compact car current model; A small station wagon automatic transmissionBest choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95 Pick up: after 4 p.m. on Fri. Return: by 10 a.m. on Mon. Mileage rate: first 300 miles free, then 12 cents per mileOther costs: Insurance: $10 Sales tax: 8% Deposit: $ 100B. Now try this: listen to a more authentic version of the material. Write down the words or phrases that are related with car rentals.a compact car / a station wagon / automatic transmission / current models/ pick up / return the car / special weekend / rate / regular rate / unlimited mileage / insurance sales tax / a full tank of gas / deposit / lowest ratesPart B.Room trpeRack rate(per night)Suitable forFeaturesSingle room40Staff of all gradesTwin room55Sales staffDelphos Suite150Managerial staffMore luxurious; private terrace; convenient for entertaining private guests; view over the lakeBella VistaPenthouse220Company Director and his wifeTotal luxury + total privacy; a balcony; view over the whole country side; a large sitting room; a study; a fully-fitted kitchenPart A. Names of the hotelsLocationsRanks in general categoryHelekulani Honolulu, U.S.A.1Villa d Este Cernobbio, France Italy2 3The Oriental Bangkok, Thailand3 2The Greenbriar West Virginia, U.S.A4 8Hotel Ritz Loudon, UK Paris, FranceThe Regen Hong Kong Hong Kong, ChinaThe Four Seasons Resort Neviw Charlestown, West Indies3 “Planting” MoneyNational Teach Children to Save DaySubjects: elementary school children across the countryTime: Thursday, April 17Sponsor: American Bankers Association Education FoundationPurpose: teaching children how to save moneyWay of teaching: 2500 bankers making 5000 presentationsPart Part A. Outline 1. The importance of credit cards 2. Nature A. “charge” paying at a later date B. “limit” 3. The potential disadvantagesexpensive A. easy to make lots of purchases on card B. likely to pay a tremendous amount of interest 4. The benefits A. indispensable in life B. helpful for emergencies C. good for travel D. insuring purchasePart Exercise 2: Answer the following two questions.1. What does “spending priorities” refer to according to Professor Frank? “Spending priorities” refers to the following situation: Americans are spending so much of their income on ever larger houses and cars that they cant afford to spend on social programs or infrastructure repairs.2. What are t he advantages of working fewer hours and spending more time with family and friends? By doing so, one would feel happier, would have fewer disputes of work and lower levels of stress hormones in their blood, One gets sick less often and dies at an older age.Part A. Listen to a report recently released by a famous London research group about the cost of living around the world. List the worlds 10 most expensive cities.Tokyo, Osaka, Oslo, Zurich, Hong Kong, Copenhagen, Geneva, Paris Reykjavik, LondonB. Listen again. Answer the following questions.1. What caused the slipping down of the US cities?The euro has appreciated against the US dollar.2. What caused the slipping down of Latin American cities?Persistent economic turmoil.3. Which city remains the worlds cheapest city?Tehran4. How does the Economist team work out this list?The Economist team checks prices of a wide range of itemsfrom bread and milk to cars and utilitiesto compile this report.5. Whats the use of this report for business clients?Business clients it to calculate the amount of allowances granted to overseas executives and their families.4 Loans for the DreamPartB. Listen to the following dialogues. Complete the exercises. Dialogue one: Tick the expenditure items mentioned by the speaker.ItemsItems Charities Theatre and other arts events Eating out Stocks and shares Hobbies (DIY, sailing, etc.) Antiques Food and groceries Cars Dialogue two: Complete the chart. Use ticks to indicate whether the expenditures on those items are up, down or the same as last year. Supply the figures mentioned.ItemsSameUpDownFigures Entertainment 2 566 Depreciation 300 Secretarial expenses Motor expenses 2612 Audit & accountancy costs Telephone & postage Half as much as last yearPart A. Listen to the dialogue. Take notes. Then complete the summary. Summary: Mr. Jackson works in the college with a good salary. As his old car is too old to be worth repairing, he would like to have a newer one. Since he can get about a hundred pounds for the old car, he wants to raise some money, three hundred fifty to four hundred overdraft, from the bank.The bank manager suggests two kinds of loans with different interest rates and conditions: a personal Loan and an Ordinary Loan. Mr. Jackson is expected to repay to money within 24 months.B. Now try this: listen to a more authentic version of the dialogue. First complete the chart to show the differences of the two loans. Then try to find the English equivalents of the Chinese expressions listed.Security charged to the bank (use a tick or a cross)Interest rate chargedInterest rateCalculated on Personal Loan 7%The original amount taken Ordinary Loan 7.5%(1.5%+6%)A day-to-daybasis1 透支额（贷款）：overdraft2 偿还：repay3 短期贷款（业务）：lenders in the short term4 付利息：pay interest on5 担保物：collateral6 寿险：life policy7 房屋的房契：deeds of the house8 政府证券：Government Securities9 凭证：certificate10接日计算：on a day-to-day basisPart A. Listen to the material. Complete the outline. Then give the right words according to the explantions.Outline1. Buying a houseA. cost of housing (1) 1/4-1/3 of a familys income (2) depending on size and locationB. way to buy a housemortgage2. Living in a landlords homeadvantages A. cheaper B. easy to get things repaired3. Buying a apartmentcondominium * * * * * 1. mortgage: bank loan repaid in regular repayments: 2. condominium: an apartment building in which the apartments are owned individually.B. You are going to hear a passage about a company called Fannie Mae. Keep the following questions in mind while listening and then complete the missing information. Question:1. What is the relationship between the home buyer, the bank, Fannie Mae and the investors? Borrows money fromHome buyer Bank Fannie Mae sells mortgages to sells shares and mortgage-based securities to Investors 2. How much do Fannie Mae and Freddie Mae control in the American home loan market? They control about half the home loans in America.3. What problems does the Office of Federal Housing Enterprise Oversight find about Fannie Mae? Hiding changes in its value, poor supervision and not carefully reporting its finances.4. What happens to Fannie Mae after the problems are publicized? The stock price of Fannie Mae has dropped.Part A. Listen to an interview about consumer rights under English law. While listening for the first time, all more key words in the left-hand column. After the second listening, use key words to answer the questions.NotesQuestionsthe Sale of Goods Act the Trades Descriptions Act contracts traders1. Could you list the three main obligations of traders? a. merchantable quality b. fitting for particular purpose/seller c. as described2. If you have cause for complaint, would it be a good idea to send the item back to the manufacturer? Why/why not? What should you do? no/retailers responsibility/take to shop3. In which case must the trade collect the item from you if you have a complaint about it? item/ too large/fragile4. As a buyer, why should you keep the receipt? evidence of purchase/date of purchase5. What can you do if the worst comes to the worst?go to court / sue the sellerB. Statements1. Secondhand goods should also be of merchantable and top quality.2. If you have suffered personal injury because of the item youve bought, you can sue the manufacturer.3. The retailer has the right to say “No refunds without a receipt”.4. Going to court is not very common be