办公室电话英语精华版.doc

英语电话交流用语Answering the phone Hello? (informal) Thank you for calling Boyz Autobody. Jody speaking. How can I help you? Doctors office. Introducing yourself Hey George. Its Lisa calling. (informal) Hello, this is Julie Madison calling. Hi, its Gerry from the dentists office here. This is she.* Speaking.* *The person answering says this if the caller does not recognize their voice.Asking to speak with someone Is Fred in? (informal) Is Jackson there, please? (informal) Can I talk to your sister? (informal) May I speak with Mr. Green, please? Would the doctor be in/available? Connecting someone Just a sec. Ill get him. (informal) Hang on one second. (informal) Please hold and Ill put you through to his office. One moment please. All of our operators are busy at this time. Please hold for the next available person. Making special requests Could you please repeat that? Would you mind spelling that for me? Could you speak up a little please? Can you speak a little slower please. My English isnt very strong. Can you call me back? I think we have a bad connection. Can you please hold for a minute? I have another call. Taking a message for someone Sammys not in. Whos this? (informal) Im sorry, Lisas not here at the moment. Can I ask whos calling? Im afraid hes stepped out. Would you like to leave a message? Hes on lunch right now. Whos calling please? Hes busy right now. Can you call again later? Ill let him know you called. Ill make sure she gets the message. Leaving a message with someone Yes, can you tell him his wife called, please. No, thats okay, Ill call back later. Yes, its James from CompInc. here. When do you expect her back in the office? Thanks, could you ask him to call Brian when he gets in? Do you have a pen handy. I dont think he has my number. Thanks. My number is 222-3456, extension 12. Confirming information Okay, Ive got it all down. Let me repeat that just to make sure. Did you say 555 Charles St.? You said your name was John, right? Ill make sure he gets the message. Listening to an answering machine Hello. Youve reached 222-6789. Please leave a detailed message after the beep. Thank you. Hi, this is Elizabeth. Im sorry Im not available to take your call at this time. Leave me a message and Ill get back to you as soon as I can. Thank you for calling Dr. Mindins office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896. Leaving a message on an answering machine Hey Mikako. Its Yuka. Call me! (informal) Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. Hello Maxwell. This is Marina from the doctors office calling. I just wanted to let you know that youre due for a check-up this month. Please give us a ring/buzz whenever its convenient. Finishing a conversation Well, I guess I better get going. Talk to you soon. Thanks for calling. Bye for now. I have to let you go now. I have another call coming through. I better run. Im afraid thats my other line. Ill talk to you again soon. Bye. 商务电话英语实战宝典1Beijing Trading CampanyMay I help you？ 北京 贸易公司。请问有何贵干？ 2We have two Zhongs 我们这里有两位先生姓钟。 3Is that Bob Zhong，or John Zhong？ 你要接Bob钟，还是John钟？ 4Im sorry，hes not in the office now 很抱歉，他现在不在办公室。 5Do you have any idea when hell be back？ 你知道他何时回来吗？ 6I have no idea（when hell be back） 我不知道（他何时回来）。 7Can you ask him to call me when he comes back？ 他回来时请告诉他打电话给我好吗？ 8Its urgent 有急事。 9Im sorry but hes in Shanghai on business 很抱歉，他出差去 上海 了。 10Probably sometime tomorrow 可能明天（回来）。 11Is there anyone else who can help me？ 有没有其他的人能帮我？ 12OKIll just put you through 好的，我这就给您转接。 13Just a moment，please 请稍候。 14Youre welcome 别客气。 15Is Mary there？ 玛丽在吗？ 16Mary is out right now 玛丽现在不在。 17Why dont you call back later this afternoon？ 您不妨今天下午再打来。 18When will she be back？ 她何时会回来？ 19Will it be too late if I call around 1000 this evening？ 如果我在晚上10点左右打来会不会太晚？ Dialogue A （A：Receiver B：Smith） A：Good morningBeijing Trading CompanyMay I help you？ B：Good morningThis is MrSmith of King Electronics Compa-nyId like to speak to MrZhong，please A：We have two Zhongs hereIs that Bob Zhong，or John Zhong？ B：Bob A：MrBob Zhong in the Overseas Sales Division？ B：Right A：Im sorry，hes not in the office now B：Do you have any idea when hell be back？ A：Im sorry，I have no idea B：Can you ask him to call me when he cames back？Its urgent A：Yes，I will，MrSmith B：Thank you A：Youre welcome Dialogue B （A：Receiver B：George Richter C：White） A：HelloABC GompanyMay I help you？ B：HelloThis is George RichterMay I speak to MrDavis？ A：Im sorry but hes in Shanghai on business B：Do you have any idea when hell be back？ A：Probably sometime tomorrow B：I have a question abut the E-4800 computerIs there any one else who can help me？ A：Of courseMiss White is the export managerWould you like to speak to her？ B：Yes，please A：OKIll just put you through B：HelloThis is White speakingCan I help you？ A：HelloThis is George Richter of Beijing Trading CompanyIs it possible to make a change in our order？The order number is1518 C：And what kind of change did you want to make，sir？ B：Well，we ordered twenty E-4800s，but we want to change them to P-6800s L：Just a moment，pleaseOh，Im sorry，but they have already been sent Dialogue C （A：Marys father B：Jane） A：Hello B：HiThis is JaneIs Mary there？ A：Im sorryMary is out right nowShe went shopping with her Mom B：When will she be back？ A：Im not sureWhy dont you call back later this afternoon？ B：Will it be too late if I call around 1000 this evening？ A：Thats all rightWe dont go to bed early B：Thank youBye！ A：Good-bye Words and Expressions trade vi做生意；交易 company n公司；商号 electronics n电子学 oversea（s） a海外的 sale n出售，出卖 division n分，分割，分裂 urgent a紧迫的，催促的 business n商业；营业；商店 probably ad很可能；或许，大概 export vt输出，把出口 order n等级，序次，秩序 send vt送，寄 around prep在周围，环绕外企办公室电话英语 1. ABC corporation. May I help you? ABC 公司, 我能帮你什么吗? 这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字 “ABC corporation“, 然后再说, “May I help you?“ 或是如果要更客气一点的话则可以说 “How can I help you?“ (我该怎么帮你?), 因为这样的问法表示我该怎么帮你, 而非我需不需要帮你? 但基本上 “May I help you?“ 跟 “How can I help you?“ 都很常见就是了. 不过如果是机器接的电话, 则听到的多半是这样, “Thanks for calling ABC corporation, if you know your partys last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line.“ (感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要本公司的简介或出版品, 请按 2, 如果是要找总机, 请按#, 或是请别挂断. 2. And you are? 你是? 如果人家打电话来是要找你的上司, “May I talk to your manager?“ (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, “Whom I am speaking with?“ 或是 “Whom am I talking to?“ (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, “And you are?“ (你是?) 如果人家这样问我, 我就可以答, “This is Benlin.“ 像是 “And you are?“ 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上 “And you are?“ 这句话还有许多适用的场合, 例如在公司的接待处 (reception). 来访的客人如果说, “Im looking for Mr. Wolf.“ (我要找伍夫先生) 接待小姐就可以反问他, “And you are?“ (你是?) 所以像这种简单又好用的句子大家一定要记起来喔! 3. Ill put her on the phone. Just a second. 我会请她听电话, 请等一下. Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, “Could you please just put her on the phone?“ (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, “Ok. Ill put her on the phone. Just a second.“ (好, 我会请她听电话, 请稍等一下.) 上面讲的 put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用转接 transfer 或是 redirect. 会比较恰当. 例如同样的情况你可以说, “Im transferring your call.“ 或是 “Im redirecting your call.“ (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, “One moment, please.“ 或是, “OK. Ill put you through.“ 4. Would you mind holding for one minute? 你介不介意稍微等一分钟啊? 在美国如果有机会打电话给客户服务 (Customer Service)部门, 如果没意外的话都会听到以下的电话录音, “All of our representatives are currently busy serving their customers. Your call will be answered in approximate 5 minutes“ (我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的电话), 然后十分钟过去了, “Please continue to hold, your call is very important to us.“ (请继续等候, 你的来电对我们非常重要). 所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如果人家打电话来, 千万不要因为听不懂就说, “Hold on“, 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的. 如果万不得已一定要请他稍候, 我们要客气一点地说, “Would you mind holding for one minute?“ 所以记得要给对方一个明确的时间, 例如 one second 或是 five minutes 不要让对方无止境地等下去. 但是如果一分钟到了你还没忙完, 则最好再说一次, “Sorry, I am still on the phone. Could you hold for another minute?“ (对不起, 我还在讲电话, 能不能再请你稍候一分钟.) 5. Hes out for lunch. Would you like to try again an hour later? 他出去吃午餐了, 你要不要一小时后再打来? 受到中文的影响, 许多人要讲某人出去吃午餐了常会说成, “He went out for lunch.“ 其实这个 went 是多余的, 通常老美只讲 be out for something 就行了. 如果要再简化一点, 单说, “He is on lunch.“ 或是 “He is on (lunch) break.“ (他正在休息时间.) 这样子也可以. 如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打来, 除了像例句用 try again/ call again 之外, 我们也可以用 call back/ try back 这样的讲法. 例如你可以建议别人, “Why dont you call back in 30 minutes?“ (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言, 客气一点的讲法是, “May I take your message?“ 或是 “Would you like to leave a message?“ (你想留言吗?) 6. She is not here but you can call her machine. 她不在这里, 但是你可以打她的电话答录机. 老美管电话答录机叫 answering machine 或是也有少数人叫 answer machine. 但是在一般的对话中常常简称 machine. 例如 “You can call her machine.“ 就是说, 你可以打她的电话答录机留言. 或是你打电话给某人, 但你想他很可能不在, 这时你就可以说, “Im expecting a machine.“ (我想会是电话答录机接的电话.) 如果是 “I want to check on my machine.“ 则是说我要检查电话答录机里的留言. 记得喔! 通常人家讲 someones machine 时百分之九十九都是指电话答录机而言, 你可别傻傻地问人, “Answering machine?“ 像六人行 (Friends) 里有一集 Chandler 说, “I got her machine.“ 结果 Joey 还呆呆地问他, “Her answering machine?“ Chandler 就讽刺 Joey 的无知说, “No. interestingly enough, her leaf blower (machine) picked up the phone.“ (很有趣喔, 不是电话答录机喔! 而是她的吹落叶机接的电话.) 注: 美国的萿叶都不是用扫的, 而是用吹的, 很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦! 7. Im interested in your CRM software. Can you give me an quote? 我对你们的客户关系管理软体有兴趣, 能跟我报个价吗? 之前讲的都是别人打电话进来要怎么回答, 现在要讲的是如果你打电话给别的公司要怎么讲. 通常你会打电话给别的公司不外乎以下几种状况: 询价, 下订单, 追踪订单, 应征工作, 推销产品等等. 首先谈到询价. 如果只是要请对方大略地估个价钱, 你可以说, “Can you give me a quote?“ 或 “Can you give me an estimate?“ 但是提醒大家, 这个 quote 发 /kwot/ 的音, 记得要特别强调那个 /wo/ 的音, 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字. 这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, “Can you give me a quote?“ 他却回答我, “You need a coat?“ 扯了半天他才搞懂, 后来我才知道原来自己 quote 的音发错了. 所以最好的 办法 就是用 estimate, 这个字是绝对不会发错的. 另外, estimate 和 quote 也可以指报价单而言, 例如你可以要求别人, “Can you send me a sample with an estimate ASAP?“ (能不能请你尽快送一份样品和报价单给我?) 8. Id like to place an order for a DL-1100 color printer. 我想要下一份 DL-1100 彩色印表机的订单. 以前每次为了买东西而打电话给人家, 我都直接说, “I want to buy this, I want to buy that.“ 当然啦! 要买东西的人最大, 不管你说什么别人都一定会想 办法 把东西卖给你的. 只是你如果直接说 buy 听来比较像是日常生活在说的对话. 如果像是公司要采购商品时, 最好正式一点用 order, 或是更完整一些说 place an order for, 例如 “I want to order a color printer.“ 或是, “I want to place an order for a color printer.“ 都是不错的用法. 9. Im calling to check my order status. 我打电话来查看我订单的状况. 以前我因为不知道 check order status 这个用法, 常拉拉杂杂讲了一堆才能表达我的意思. 例如我可能会说, “I ordered something yesterday. Can you check if youve shipped it or not.“ 这句话听起来是不是蛮笨的? 后来我暗中观察, 同样的情况原来老美居然都简简单单地说 “I want to check my order status.“ 或是 “I want to track my order status.“ 就能完整地表达这句话的意思, 真是太神奇了. 这让我想到有一次在机场也是, 我想问柜台小姐我的朋友倒底坐哪一班飞机, 那班飞机有没有慢分, 他大概几点会到, 当我好不容易讲完这么长一串时, 柜台小姐居然只回了我一句, “You wanna check passenger status?“ 差点没昏到, 原来我只要用 check passenger status 就行了喔? 10. I was referred to you by Mr. Gordon. 我是 Gordon 先生介绍我来的. 打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦, 最好能先攀点关系啦! 例如最常用的招数, 我是某某人介绍来的, 就是 “I was referred to you by someone.“ (注意, 介绍在这里用 refer 而不是用 introduce.) 还有呢? 如果你今天拿到了该公司的折价卷, 则最好也是开宗明义地说, “I got your number from a coupon, which says your product is 50% off today.“ (我是根据你们折价卷上的号码打过来的, 它上面写着今天产品五折优待.) 这样子让他想赖都赖不掉. 总之呢? 先表明自已是怎么搭上这条线的, 这样子别 人才 不会有突兀的感觉啦.非常有用的电话的口语Hello. Is there Susan speaking?喂，是苏珊吗？ Who?谁啊？ Tian Yuan.田园。 (来源：EnglishCN英语博客基地)You must have the wrong number.你一定打错电话了。 Oh, Im sorry.噢，对不起。 Is Li Ying in?李英在家吗？ Wrong number.打错电话了。 Isnt this the Nanjing University?请问是南京大学吗？ No. Its not.不是。 Oh. Im sorry.噢，对不起。 May I please speak to Ling Ling?我可以和玲玲讲话吗？ (来源：英语麦当劳www.EnglishCN.com) There is no one here by that name.这里没有玲玲这个人。 (来源：英语麦当劳英语快餐EnglishCN.com) Is this five-two-one double eight six-four?这里是521-8864吗？ (来源：英语学习门户网站EnglishCN.com) No. This is five-two-one double eight three-five.不，这里是521-8835。 (来源：英语学习门户网站EnglishCN.com) Oh. Im sorry.噢，对不起。 Thats all right.没关系。 Are you sure you are dialing the right number?你确定你打的号码是对的吗？ (来源：英语麦学习门户 EnWhat number are you trying to dial?你要的电话是什么号码？ No one lives here by that name.这里没有人叫那个名字。 Im sorry. I dialed the wrong number.对不起，我打错电话了。 May I speak to the head of the household?我可以请户主听电话吗？ (来源：http:/friends.englishcn.c May I ask whos calling?请问你是谁？ I am calling on behalf of the Private Teacher Company.我代表家教公司给您打电话。 This is Susan with Jiaotong University student. May I have your name, sir?我是交通大学的在校生苏珊，请问您贵姓？ My name is Li.我姓李。 Excuse me, Mr. Li. Do you have children, Mr. Li?打搅了，李先生。您有孩子吗？ Yes.有。 (来源：EnglishCN英语问答中心e问e答)Great. I believe you must care for his educations.太好了。我相信你肯定很关心他的教育吧。 You probably heard about it. We have private teachers in our holiday.或许你已经听说过。我们交大的学生在假期间做家教。 We will help your children in learning lessons in their free time.我们可以帮助您的孩子在他们空闲时学习功课。 We are running a special offer on this holiday.我们在这个假期有个特价优惠。 You might want to know more about it.我想你肯定想多了解点吧。 May I ask who I am talking to?请问你是谁？ I am a representative of Politics Association.我是政治协会的代表。 (来源：最老牌的英语学习网站 EngliI am calling for the A company.我是代表A公司打电话来的。 This is Wang with China Bank.我是中国银行的王先生。 Maybe you read our ads in the newspaper.也许你在报纸上看过我们的广告。 Maybe you saw our commercials on TV.也许你在电视上看过我们的广告。 (来源：EnglishCN英语博客基地)Let me give you more detail.让我来详细说明。 I would like to tell you more about it.我很乐意向你说得更详细一点。 (来源：英语论坛 Mr. Lu, we are very pleased to be able to offer this product to you.陆先生，我们很高兴能提供这个产品给您。 Would you please repeat your offer again?能否再说一遍您的优惠？ (来源：EnglishCN英语问答中心e问e答)Oh. Your offer sounds interesting.哦，您所给的优惠听起来蛮吸引人的。 (来源：英语麦当劳www.EnglisYes. This product will save you a lot of money and time.是的。这个产品可为你节省很多的钱和时间。 (来源：EnglishCN英语博客基地) And plus, if you are not completely satisfied, you can return it to us.并且，如果您不是百分百的满意，你可以将产品退还给我们。 So, its virtually risk-free for you.所以，事实上对您而言，是完全没有风险的。 (来源：英语麦当劳英语 Hello. This is a representative of Zhongyou Department Store.喂，您好。我是中友百货的。 Sir, everything now is offered with a great discount.先生，所有的东西都在打很大的折扣。 I am sure you would like to know more about it.我相信您一定想知道详情。 (来源：最老牌的英语学习网 I am sorry. I am not free right now.对不起，我现在很忙。 (来源：EnglishCN英语博客基地) Sir, this offer will expire this week.先生，这次特价这个礼拜就结束了。 This is the last chance you can get up to 60 percent discount.这是您可以得到6折的最后机会。 Yeah, and I have to finish this report by four.是，我在四点之前得完成这个报告。 (来源：英语麦当劳Hello, I wish to speak to Xiao Fu.喂，我想和小付通话。 (来源：EnglishCN英语问答中心e问e答)This is Xiao Fu speaking.我就是。 Oh, how do you do, Xiao Fu. This is Mary.哦，你好，小付。我是Mary。 Mary, Im glad you called me.Mary，很高兴你给我打电话。 (来源：EnglishCN英语博客基地) Im calling to ask you some questions about Susan.我打电话是想问一些关于苏珊的事。 Sure. Oh, sorry, Mary, Id better go now.可以。哦，抱歉，Mary，我要挂电话了。 Is the boss coming by?是老板过来了吗？ (来源：英语麦当劳www.EnglishCN.com) OK. Ill let you get back to your work.好，你过去工作吧。 Ill call you again later, OK?我以后再打给你，好吗？ OK.好的。 Oh, Somebodys at the door. I have to go.哦，有人来了，我得去开门。 (来源：英语麦当劳英语杂志 www Sorry, I have to say good-bye.我不得不说再见了。 Ill think about it and call you back soon, OK?我考虑一下，回头我尽快打电话给你，好吗？ Sorry. I have a meeting right now.抱歉，我马上有个会议要开。 (来源：英语论坛 http:/bbs.englishcn.cEmergency Assistance, may I help you?紧急事故救援中心，有什么需要帮助的吗？ Ive just been robbed. What should I do?我刚刚被抢劫了，现在不知道该怎么办？ Are you injured, sir?先生，您受伤了吗？ No, no, Im just a little upset.没有，没有受伤，只是情绪有点不稳。 Please remain calm, sir. Just give me your name and your location.请保持镇静，先生。告诉我你的名字和所在地点。 My name is Lu Wei. I am beside Beijing Hotel on Changan Street.我叫陆伟，在长安街北京饭店旁边。 (来源：EnglishCN英语问答中心e问e答) Please stay where you are, well have a patrol car there in two minutes.请您呆在原地，两分钟之内我们派巡逻车过来。 Ive just been the victim of a robbery.我被抢劫了。 A thief has just robbed me. Can you send the police?一个盗贼抢劫了我，你能替我报警吗？ Please try to keep relaxed, sir.别太紧张，先生。 Just give me your name and the place where you are calling from?请给我您的姓名与地点所在。 (来源：英语麦当劳英语快餐EnglishCN.com) San Francisco General Hospital.这里是旧金山总医院。 Hello. This is an emergency. Can you please send an ambulance?喂，这儿有急病患者，请派一部救护车来。 OK, OK- just try to calm down, sir.好，好，请冷静下来，先生。 (来源：英语电影下载 http:/bt.englishcn.cAnd tell me where you are and whats happened.告诉我你在哪里，发生了什么事？ OK. Right. Uh, Were at La Traviata restaurant in North Beach.是，对。我们在North Beach的La Traviata餐厅。 (来源：英语麦当劳www.EnglishCN.com)And my wife is- uh-我的太太她- (来源：英语麦当劳英语快餐EnglishCN.com) Is your wife ill?是你太太病了吗？ (来源：EnglishCN英语博客基地)Uh, in a way.嗯，是呀。 Sir, I thought this was an emergency.先生，我想这是一位急病患者。 (来源：英语学习门户网站EnglishCN.com) It is! Shes having pains a minute apart!是啊。她隔一分钟就会痛呀。 You mean from the food?是不是吃东西引起的？ From the baby!是胎儿引起的。 Shes having a baby?她怀孕了吗？ (来源：英语学习门户网站EnglishCN.com) Yeah!是啊！ Well, why didnt you tell me?! Now, whats the restaurants address?那你为什么不早告诉我？餐厅的地址是？ Uh