Unit 10 business hotel.doc

Unit 10 business hotelPurposes:1. Being aware of the specified issues when booking a business hotel.2. Getting to know the facilities in the hotel.3. Practicing the normal expressions frequently used in the hotel.4. Speaking task in the context of hotel.5. Writing an inquiry letter with regard to booking a hotel. Task 1: Which issues do you think is most important when choosing a hotel for business? A convenient location B comfortable rooms C good service and polite staff D good business centre E health centre F good restaurant G the cost of the hotelTask 2: If you were choosing a hotel for a business trip, which of these amenities would you consider more important and which less important? A guest rooms B general decor C lobby and other public areas D meeting rooms E business centre F restaurants and bars G room service H gym/health club I hotel stuff J High-speed Internet access K wi-fi Internet access L otherTask 3: Getting to know the hotel facilities. Read the hotel advertisement and put each facility from the followings in the most likely list (a-d).(some items can go in more than one list).Audiovisual equipment desk email fax flipchartsGym IDD phone minibar photocopier projection screen Safe satellite TV sauna steam room Swimming pool translation services Videoconferencing whirlpoolThe Lotus HotelThe Lotus Hotel has always been considered one of the most romantic hotels in Egypt. Situated in Giza with stunning views of the pyramids, it is clearly the first choice for both the business and leisure traveler.All rooms are air conditioned and contain a :A 1) _ 2) _ 3)_ 4) _ 5) _Unlike many hotels in Egypt there are also non-smoking rooms.Our business centre offers a full range of office services including:B 1) _ 2) _ 3)_ 4) _ We have three large meeting rooms, which can accommodate up to 28 people. Each is provided with: C 1) _ 2) _ 3)_ 4) _ Use of our health club is free for guests. The club features aD 1) _ 2) _ 3)_ 4) _ 5) _Task 4: Reading on page 65Task 5: Listening on page 66.Sauna modem socketTask 6: Translation and find the suitable response.Could I have a wake-up call tomorrow, please?Do you have any vacancies for 5th and 6th July?What time is breakfast?Could I book the meeting room for 9 oclock on Tuesday, please?Can I dial direct?Two diet Cokes, please.Could I arrange a taxi to the airport tomorrow?Id like to book a room for those dates, please.Do you offer translation service?How much do you charge for the Internet?Good morning, we have a reservation for three nights.I cant find the key to my locker now.Would it be possible to extend our stay in the suite by two nights?Can I check out and pay my bill in the morning?Could I settle my bill this evening?Could you book me a taxi to the airport, please?Do you have a room free?Do you have a room with a balcony?I dont mind moving to a different room if necessary.Id like a room that doesnt overlook the street, please.I would like to extend my stay for another night.Can I leave my case here till later today?Can I reserve a tale for dinner for four people?Is there someone who can fix the in my room.The refrigerator in my room doesnt seem to work.I dont think these charges are right- can you explain them, please?I couldnt sleep last night- the people in the room next to mine were making a lot of noise.a 5 pounds for half an hourb Im afraid were fully booked for the 6th, sir.C Thats fine. Could you give me your credit number, please?D Yes, of course. Help yourself.E with ice?F Yes. Which language?G What time is your flight, madam?H Your name, please?I Yes of course, madam. For how long?J From 6.00 to 10.00 am, sir.K Im afraid Id have to downgrade you to a room. The executive suites are fully booked.L Yes of course. Press zero for line.M What time, sir?N Im afraid theres a 10 pounds charge for lost keys, sir.Task 7: Being polite isnt just about constructions like Could I , please? Would it be possible to .? You can also sound polite with simple language if you use the correct intonation.Work in pairs and each take one of the roles. Student B looks at the role card Read your card and prepare what you are going to say, using the polite language. Try to come to decision which you both agree on. When you are ready, student B begins.Student A: You are the receptionist at a hotel. The hotel is fully booked for tonight. Two executive suites will be free from tomorrow night. One suite is at the front, the other at the back. Executive suites cost $120 per night. All the standard rooms are booked for the next three nights. Standard rooms cost $80 per night.Student B:You are a guest at the hotel. You are staying in a standard room which costs $80 per night at the front of the building. It is very noisy and you cannot sleep. You go to the hotel reception and ask if you can change it for a room at the back. Your company has given you $150 per day for accommodation and food expenses.Task 8: Imagine you are organizing a conference. Write a fax or email to one of the hotels (A-D) in Exercise 2 to find out if rooms are available on the dates you want. Make sure you include information about the followings.1) dates2) numbers of event rooms you need3) equipment you need4) numbers of rooms for delegates staying overnightDear sir/madam,I would like to enquire if your conference centre is available from 23 to 25 May inclusive. We require 15 event rooms with audiovisual equipment and are expecting between 400 and 500 delegates to stay overnight. Your early reply will be highly appreciated.Kind regards,Brian WoodFurther to your letter of 18 June I am writing to confirm the availability of four double rooms for 9-11 July. All our rooms are equipped with telephones