物流2008级管理学双语期末试卷B.doc

承诺：我将严格遵守考场纪律，知道考试违纪、作弊的严重性，还知道请他人代考或代他人考者将被开除学籍和因作弊受到记过及以上处分将不授予学士学位，愿承担由此引起的一切后果。专业 班级 学号 学生签名： 华东交通大学20092010学年第一学期考试卷试卷编号：（ B ）卷 管理学基础（双语）课程 课程类别：必、限、任闭卷（ ）、开卷(范围)（教材、参考书、字典）考试日期: 2010.1.15题号IIIIIIVIV总分累分人签名题分3010182418100得分考生注意事项：1.本试卷共 6 页，总分100分，考试时间120分钟。2.考试结束后，考生不得将试卷、答题纸和草稿纸带出考场。得分评阅人 I. Choose the only one correct answer for each question (2 point per question, total 30 points)1. Which one of the following best demonstrates the concept of efficient management? _A. Maintaining output with fewer resources B. Increasing output and inputC. Getting activities completed D. Maximizing output2. Power based upon identification with a person who has desirable resources or personal traits is known as: _A. coercive powerB. legitimate power C. expert powerD. referent power.3. When an individual is characterized by a need to constantly do better, to accomplish difficult goals , and to succeed , he or she has _A. an external locus of control B. a high nAchC. an unfulfilled need for hygiene factors D. a high nAff4. Which of the following is NOT a strength of the matrix structure? _.A. The efficiency from specialization attributable to the functional structureB. The accountability of the divisional structure C. Minimizes ambiguity in reporting relationshipD. Elimination of the duplication of resources and facilities 5. If the environment in which the organization functions is relatively stable, which structure will be most effective?_A. strategic organizationB. mechanistic organization C. organic organization D. adhocracy 6. An organization must contain all except which of the following characteristics_A. purposeB. people C. structureD. product7. According to the leadership grid, which leadership style occurs when efficiency in operations is the dominant orientation?_A. team managementB. country club managementC. impoverished managementD. task management 8. Which of the following statements is INCONSISTENT with the relationship between strategy and structure?_A. change in structure will result in a change in strategy.B. change in strategy is followed by a change in structure.C. Strategy is a major influence on structure.D. None of the above is inconsistent with the relationship between strategy and structure. 9. A large discount store, like Wal-Mart, whose primary goal is to have the lowest prices in the industry, is using which of the following strategies to maintain a competitive advantage?_A. cost-leadership strategyB. differentiation strategyC. focus strategyD. retrenchment strategy10. The degree to which an individual believes that working at a particular level will generate a desired outcome is defined by the expectancy theory as_A. value or valenceB. attractivenessC. performance-reward linkageD. effort-performance linkage11. If a leader describes his or her least-preferred coworker in relatively unfavorable terms, according to Fielder, _A. The leader would be classified as relationship-orientedB. The leader would be classified as task-orientedC. The leader would be classified as authoritarianD. None of the above12. In the job characteristics model (JCM), the links between the job dimensions and the outcomes are moderated or adjusted by the strength of the _ need.A. security B. power C. growthD. affiliation13. According to Maslow, when does a need stop motivating? _A. When the situation changesB. When it is substantially satisfiedC. When the person returns to a lower-level needD.Never14. Information about opportunities and threats comes from_A. An analysis of the organizations internal resourcesB. A department by department study of the organizationC. Scanning the external environmentsD. None of the above15. Bounded rationality differs from the rational model in that decision makers:A. act irrationally B. focus on easy-to-find choicesC. seek advice from employees D. act outside the boundaries set by their organizations.得分评阅人II.True/False Questions (1point per question) 1._ 2._ 3._ 4_ 5._6._7._ 8._ 9._ 10._1. The four contemporary functions of management are planning, organizing, leading, and controlling.2. The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness3. The 14 principles of management are associated with Fayol.4. In the omnipotent view of management, much of an organizations success or failure is due to forces outside managements control.5. Goals are the foundation of organizational planning.6. The most outspoken advocate of the classical view of organizational social responsibility is Milton Friedman.7. The BCG matrix evaluates SBUs to identify which SBUs offer high potential and which drain organizational resources.8. People will do better when they get feedback on how well theyre progressing toward their goals.9. Job enlargement increases job depth.10.Managers and leaders are the same.III.名词解释(每题6分，共18分) 得分评阅人 1. SWOT Analysis2. Overall Cost-leadership Strategy3. Related DiversificationIV、简答题 (每题8分，共24分) 得分评阅人 1. 什么是非正式组织，了解非正式组织有何意义？2. 矩阵式组织结构有哪些优点和缺点？3.设计具有激励作用的工作可以采用哪些方法？V.综合题(共18分) 得分评阅人 1. 案例：在10月份的某一天，在某医院工作的刘明来到院长室，要求调职。“院长，我再也干不下去了，”她开始申述：“我在内科当护士长已经四个月了，我简直干不下去了，我有两个上司，每个人都有不同的要求，都要求优先处理，要知道，我只是一个凡人，我已经尽最大努力适应这种工作，但看来这是不可能的。让我举个例子吧，这是一件平平常常的事，像这样的事，每天都在发生。”“昨天早上7：45分我来到办公室就发现桌上留了张纸条，是医院的主任护士李玲给我的。她告诉我，上午