商务英语听说(上)(第二版).docx

商务英语听说（上）（第二版 ）Business English Listening & Speaking 1 (Second Edition)Unit 1Part II Listening & Speaking 1I Listening1.Listen to the first part of a job interview and complete the chart below.A:Take a seat, please.B:Thank you.A:Im Michael Jordan, Managing Director of the company.B:Nice to meet you, Mr. Jordan.A:Shall we get down to business? Lets start with your personal information. Do you mind if I ask you some personal questions?B:Not at all.A:May I know your name?B:My name is Wang Xiaoxia. Wang is my surname. A:How old are you?B:Im 24.A:Are you born in Guangzhou?B:No, I was born in Guilin, but I was brought up in Guangzhou.A:Are you single or married?B:Im single.A: Where do you live?B:I live at 45 Huang Shi Road, Guangzhou.A:What nationality are you?B:Im of the Zhuang minority.A:Are you in good health?B:I think Im very healthy except that Im somewhat short-sighted.A:What kind of personality do you think you have?B:I think Im honest, hard working, and quite creative, but somewhat reserved and not very sociable.A:What are your interests and hobbies?B:Well, I have a wide range of interests and hobbies. Im interested in photo-taking and traveling. I like sports very much, especially tennis and basketball. Im also fond of reading and singing.A:Can you say something about your family?B:I have a harmonious and happy family. There are four people in my family: my parents, my elder sister and myself. My father is an engineer, my mother a bank teller, and my sister an air-hostess.2.Listen to the second part and complete the following table.A:Can you tell me something about your educational background?B:I graduated from Zhongshan University, where I studied for four years.A:When did you graduate?B:I graduated in 1998.A:What was your major?B:I specialized in International Business.A:What were your scores?B:I had an eighty-five average.A:Did you take any English courses at university?B:Yes. English was a required course. We wouldnt receive a degree if we didnt pass College English Test Band Four and Band Six. I was lucky I passed those two tests.A:That means you can make yourself understood in English without much difficulty.B:I think I can express myself quite freely in English.A:What were your minor subjects?B:My minor subjects were computer science, statistics, and advertising.A:Anything else?B:I attended a three-month computer training course offered by South China University of Technology in 1999. I got a Computer Operators Qualification Certificate.3.Listen to the third part and complete the following table.A:What company did you join after you graduated from the university?B:I was assigned to work in a state-owned enterprise, an Import and Export Corporation.A:What department were you in?B:I was in the Export Department.A:How long did you work there?B:Two years.A:May I ask why you quit?B:I think there were two reasons. First, I didnt like the management mechanism there. Everyone in the company seemed to eat out of the same big pot. Our pay was not linked to our work performance and contributions. Second, there was no chance of promotion. It seemed to me that people were promoted by favoritism instead of based on their merit.A:I see by your resume you once worked for a private company.B:Yes, thats my present job.A:What kind of work are you doing?B:Im working as a QC inspector. A:What are your responsibilities?B:My responsibilities mainly involve checking if raw materials, workmanship, and finished products and packing are up to the specifications and standards of samples.A:How do you feel about your present job?B:Though Im quite well-paid, and the fringe benefits are quite satisfactory, I dont like the working environment and the way we are treated. In addition, my work there is not in line with my area of study in university.4.Listen to the fourth part and complete the chart below.A:May I ask why you are interested in working for our company?B:Last week, I read your job advertisement in China Daily. I learned you had an opening for marketing manager. So I applied for this position. Your company is one of the worlds largest manufacturers of electronic products. In the past ten years, it has had an impressive growth record. Two years ago, you entered Chinas market. At present, your products are enjoying a bigger market share in China. If I have the opportunity to work for this company, I believe Ill be able to develop my abilities, and make some contributions to the company.A:By the way, what other special skills or other qualifications do you have?B:Im quite proficient in English and can speak fluent Mandarin and Cantonese, and a little Japanese. A:What about computer skills?B:Yes, Im quite familiar with such software as Windows 7, Microsoft Word, Excel, and PowerPoint.A:When can you be available for this job?B:I think I can start in a month.A:What salary would you expect to have?B:I would expect the appropriate rate of pay for a person with my experience and educational background.A:Is there anything else you would like to know about our company?B:Id like to know something about the working hours and fringe benefits.A:We work from Monday to Friday, nine to five. As for the fringe benefits, youll enjoy life insurance and health insurance, as well as a ten-day paid vacation a year. In addition, youll receive a year-end bonus, which is based on your work performance and contributions to the company. Any other questions?B:No. I think Ive got all I want to know.A:All right. How can we get in touch with you once weve decided?B:You can contact me by phone or by e-mail. My telephone number is 36206789, and my e-mail address is . Thank you for giving me this opportunity. Good-bye.A:Good luck to you. Bye.Part III Listening & Speaking 2I Listening1.Listen to ten sentences on the tape and write them down.1)What kind of personality do you have?2) Have you got a permanent residence permit for Beijing?3) What starting salary would you expect?4) I majored in International Trade and minored in Marketing and Finance.5) Did you win any honors or awards during your study at college?6) Which band did you pass in the College English Test?7) Do you have practical experience as a personnel manager?8) What kind of fringe benefits do you provide for your employees?9) How long is the trial period?10) What qualifications do you have for this position?2.Listen to a job advertisement on the radio and fill in the blanks.Checkolite International, a worldwide lamp importer, seeks an aggressive, proactive Marketing Manager. Must be highly strategic and possess marketing intelligence with high level of communication skills. Responsibilities for planning, developing and managing innovative marketing programs, proposals, catalogues and trade shows. Proficient in MS-Word and Excel. Interested candidates please fax their resume and salary requirements to 201-222-2627.Unit 2Part II Listening & Speaking 1I Listening1. Listen to five telephone calls. As you listen, complete the chart below.Call 1A:Hello. Singapore Airlines. How may I help you?B:Hello. My names Michael Jordan. I wish to enquire about the flights to New York from Hong Kong on Friday.A:We have two flights to New York from Hong Kong on Friday, one morning flight, and one night flight.B:What time does the morning flight leave?A:10:05 a.m.B:How about the night flight?A:9:15 p.m.B:By the way, do you offer any discount for the night flight?A:Im afraid not.B:Thank you.A:My pleasure.Call 2A:May I speak to Mr. Li, please?B:We have two Mr. Lis here. Which Mr. Li would you like to speak to?A:Id like to speak to Mr. Li Long, Export Manager.B:OK, Ill put you through.C:This is Li Long Speaking. Whos calling, please?A:Mr. Jackson with Tokyo Trading Co., Ltd.C:Hello, Mr. Jackson. Its so nice to hear your voice. How are you?A:Fine, thanks. And you?C:Not bad. Thank you.A:Mr. Li, Im calling to make a complaint about the goods we ordered.C:What seems to be the problem?A:After we examined them carefully, we found part of them to be of inferior quality.C:Im very sorry about that. Ill look into it right away and give you a reply as soon as possible.Call 3A:Good morning. Garden Hotel. Is there anything I can do for you?B:Yes. Im ringing to cancel my reservation for July 2 to 4.A:May I have your name, please?B:My name is Joy Davies.A:When did you book the room?B:Last Monday.A:May I know why you have to cancel the reservation?B:Something unexpected has come up.A:Oh, Im sorry to hear that.B:My hope my cancellation wont give you much inconvenience.Call 4A:Could I speak to Mr. Johnson, please?B:Sorry, hes not available at the moment.A:When do you expect him back?B:Not until tomorrow.A:Could I leave a message?B:Sure. A:Id like to know if Mr. Johnson could see me on Friday afternoon.B:May I have your name and telephone number, please?A:My names Williams from AT&T, and the phone number is 453 6789.B:Ive got it. Anything else?A:No. Thank you very much.B:Dont mention it.Call 5A:Hello, is Mary there?B:Hold on, Ill get her for you.C:Hello.A:Is it Mary?C:Yes. Whos this, please?A:Its me, Jimmy.C:Hi, Jimmy.A:Mary, Im phoning to ask if you would like to go to the movies with me tomorrow evening.C:Im afraid I cant make it. I have a prior engagement. Could we make it some other time?A:How about Friday evening?C:Friday evening suits me fine.A:OK, Ill see you at 7:30 on Friday evening.C:I look forward to seeing you. Bye.2.Listen to the conversation between Li Hong, the receptionist, and a foreign visitor, Mr. Robert. As you listen, mark with a tick ().(A: foreign visitor; B: receptionist; C: Mr. Long)A:(Entering the door) Excuse me, Miss.B:(Looking up from the computer) Hi, good morning, sir. My names Li Hong. Can I help you?A:Yes. Im Ian Robert from the United States. Id like to see your managing director, Mr. Long.B:Have you got an appointment with him?A:No, but he told me last month I could visit him any time I was in Guangzhou.B:Mr. Robert, if youll take a seat over there, Ill tell him youre here.A:Thank you.C:Hello.B:Mr. Long, theres a Mr. Iran Robert from the United States here at the reception.C:Xiao Li, Im now with a client at the moment. Ill be there in ten minutes. Please ask him to wait for me for a while. Thank you.B:OK. (Turning to Mr. Ian Robert) Mr. Robert, Mr. Long is now with a client. Hell be here soon. Would you mind waiting for a while?A:Not at all.B: Please take a seat.A: Thank you.B: Mr. Robert, its quite warm here. Shall I take your coat?A: No, thanks.B: Would you like a cup of coffee?A: Yes, thank you.B: Would you like some biscuits as well?A: No, Im not hungry. Thank you just the same.B: Mr. Robert, how did you come here?A: By taxi.B: Would you like me to call you a taxi later?A: Yes, if its not much trouble.B: No trouble at all. Oh, right. Your suitcase seems to be quite heavy. Let me keep it for you at the reception. A: Thats very kind of you, but its not necessary. Miss Li, do you mind if I smoke here?B: Mr. Robert, Id rather you didnt if you dont mind. No one is allowed to smoke here. Thats the rule. Im sorry.A: Thats OK. Miss Li, may I use the phone on your desk?B: Go ahead.A: Thank you.B: Hello, Mr. Robert. Welcome. Im sorry to have kept you waiting. Please come to my office.A: OK. (To the receptionist) Thank you for your hospitality, Miss3.Listen to four dialogues at a reception, and complete the table below.Dialogue 1A: Good morning, Miss. Id like to see your general manager, Mr. Li.B: Good morning. May I know your name, please? A: My name is George Davies. I am from Motorola, Guangzhou Office.B: Have you an appointment with our general manager?A: Yes. Were scheduled to meet at ten to discuss our future cooperation. I think he is expecting me.B: The general managers office is on the fourth floor. You can take the elevator. When you get out of the elevator, turn right. The general managers office is the third door. A: Thank you.B: Youre welcome.Dialogue 2A: Good afternoon, sir. What can I do for you? B: Hello, madam. Im looking for the Finance Department.A: Would you please sign the visitors book?B: No problem.A: (Looks at the book and reads) John Smith from AT&T.B: Yes, thats right. I am here to talk over some account problems.A: Have you made an appointment with him?B: Actually no. He told me I could come any time. A: Would you mind waiting over there for one moment? I think I have to call him to see if he is free at the moment. B: Thats fine.A: (Makes the phone call) Hello, Mr. Zhong. John Smith from AT&T is here and would like to see you.C: Please ask him to come to my office. Thank you.A: OK. (To the visitor) Mr. Smith, Mr. Zhong would like to see you in his office. The Finance Department is on the second floor. Go upstairs and turn left. Youll see the Sales Department. The Finance Department is next to it.B: Thank you.Dialogue 3A: Excuse me, Madam. Could you tell me how to get to the printing room, please?B: May I have your name, please?A: I am Mike from Epson Service Centre in Guangzhou. I was told that your printer doesnt work well. Im here to check and fix it.B: Go down this corridor as far as the photocopy room. The printing room is just opposite.A: Thanks a lot.Dialogue 4A: Good morning, Miss. Is there anything I can do for you?B: Well, I am Xu Min from China Daily. Id like to interview your Managing Director.A: Miss Xu, the Managing Director is expecting you at the meeting room on the fifth floor. The lift is over there. As you get out of the lift, youll see the show room. The meeting room is next to it.B:Thank you.Part III Listening & Speaking 21.Some of the telephone numbers below contain errors. Listen to the recording and correct the mistakes.1)871186892)(x)(x)3)020-875959304)(x) 5670952 (x)5)(x) (86)(x)6)(x) 86687327-6901 (x)7)136090464798)(x) (44) 175-8372952 (x)2.Listen to the recording and note down the corresponding telephone numbers and e-mail addresses.A:Hello. May I speak to Rose, please?B:Speaking. Whos calling, please?A:Its Max.B:Hi, Max. How are you?A:Fine, thanks, and you?B:Im fine, too. Thank you.A:Rose, Id like to contact our former classmates. Do you have their telephone numbers or addresses?B:Youre asking the right person. Ill dictate them to you. Are you ready?A:Yes, go ahead.NameTelephone Numbers/E-mail addressStella12608946470MaryPager: 87612323-983737Tom86-20-84567213DSheila6589320P.auLily88997723John(534) 678 2391Steve82227585-8923BillGPO Box 826Sydney 2601 Australia 3.Listen to three recorded messages, and complete the sentences.1)This is Guangzhou Import and Export Co. Ltd. Our office is closed at the moment. Were open from 8:30 a.m. to 5:30 p.m. Monday to Friday. Thank you for calling.2)This is May Department Stores International Inc., Guangzhou Office. Our office is closed at the moment. Please leave your name and phone number and well call you back when we open. Speak after the tone.3)This is David Coppers office. Im not in at the moment, but Ill call you back when I return. Please leave your name and number after the tone. Thanks for ringing.Unit 3Part II Listening & Speaking 1I Listening1.Listen to three short conversations and complete the chart below.Conversation 1A:May I introduce myself? My names Joan Rivers.B:How do you do? Im Jenny Thomson.A:What kind of job do you do?B:Im a professional photographer. How about you?A:Im a secretary. Jenny, Id like you to meet my colleague, David Parkins. He looks after public relations in our company.C:Nice to meet you.B:Pleased to meet you, too.Conversation 2A:Mr. Ken Brooks, let me show you around the office.B:Thank you.A:Have you met Kim Harley before?B:Im afraid not.A:This is Mr. Harley, Personnel Manager, and this is Mr. Brooks, financial controller of the parent company.C:Its a pleasure to meet you.B:Happy to meet you, too.A:Good morning, Mr. Alan Shaw. Could you come here for a minute? Id like you to meet Mr. Brooks from the head office.B:Glad to meet you, Mr. Shaw. D:Nice to know you, too, Mr. Brooks.A:Mr. Shaw is the chief engineer of the company.Conversation 3A:Hi, my names Jill Walker. Im with Siemens. Im on the market research side.B:Nice to meet you. Im Alice Brown. I work for Microsoft. Im a programmer.2.Listen to two people talking about their jobs and responsibilities, and then complete the chart below.Speaker 1Hello, my name is Jack Brown. I work for Toshiba (China) Company Ltd. Im Human Resources Director. As far as my responsibilities are concerned, Im in charge of all personnel matters. I recruit new employees, liaise with other departments, organize training courses, and also deal with retirement arrangements.Speaker 2Hi, Im Mandy Li. Im now with Guangzhou Otis Elevator Company Ltd., a Sino-American joint venture. Im in the Marketing Department. Im Vice-manager. Im res