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Online shopping_A:hi! Its you,right? Long time no see! B: hi! Nice to meet you again. How are you ?A: Iam fine . and you ? you seem to go somewhere ?B:e,yeah . I am going to the downtown so I can buy something clothes or shoes may be.A:well! Why dont you shop on the internet ? I always do it.B: you mean online shopping.A:yeah!B:Ive ever thinked it ,but I dont know how to do it,and,whats more ,I am not sure if its safe.A:come on,Man! Its already 21st century. Shopping online is very convenient and the price is even lower. No doubt about it. This new way of shopping will get more and more popular in the near future. And if you buy goods from well-known and trustworthy companies, its prrety safe.B:as we all know,we can try it on when we go shopping in the mall.and then if we dislike what we have bought,we can return it easily.so,can I return goods conveniently if I dont like it?A:en , Most online stores have pretty good returning goods service,moreover,you can pay for it after you get the goods in some stores,like fanke,dangdang.B: e,are there many kinds of commodities online? I usually go shopping in multiple stores before I buy something. you know,i should compare the price and quality so that i can make the last decision.A: sure there are! this is the biggest advantage of shopping on line. You dont need to walk hardly and waste a lot of time,you just need to click your mouseB: oh,that sounds interesting. Can you teach me how to do it?A: of course! Shopping online is not complicate at all, actually its really simple. first of all, you need open an account at the online bank . then,you should register in the web site where you want to make purchases.after that you can buy anything what you want.B:en heng.it seems easy.you mean I need a account at the online bank at first. And Is there anything I need to pay attention to this?A:sure. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the deal.B: er ! got it .III try it next time. Thanks for your advice.A: its nothing! Well , I have to go now ,cause a date. See you next time! Bye !B:see you!2. T:tourist C: clerk C: good morning , sir! May I help you .A: Good morning. I want to know some information about hotel service and cost .C: well , heres a brochure with the hotels in London . It gives you all the rates T: Im sorry, my English isnt so good. Can you explain this to me? C: Yes, of course. First of all we have the Princes Square here its the cheapest. It will cost you only 12 pounds for a single room and 15 pounds for a double. The price includes continental breakfast. If you want a full English breakfast youll have to pay extra T: What is this English breakfast? C: Oh, you know, hot food: fried egg, fried bacon, porridge whereas the continental breakfast is coffee, tea, rolls, jam and honey nothing cooked, you see. T: I think I would prefer the continental breakfast. C: Well, yes, thats included. And then we have the Park Place, more expensive, but very nice, a bathroom attached to every room. The Dalton charges 30 for a single room and 60 for a double. But there is no charge for children under 12 who stay in the same room as their parents. T: I don not have children actually. But I will come with a friend. And we would only want breakfast.C: you could try the third hotel here , Park Hotel, It will cost you 28 for a double room with bath. Breakfast is 5 per person. T: Yes. But what about the extra money, what do you call it in English, the service. C: you mean tips! Generally speaking, you nend pay a service charge of 10%, they also include Value Added Tax.T: Got it ! well choose the last hotel you said just now, and we gonna be here this evening at about 19:00.Thank you for explaining . C: Youre very welcome. 3. credit cardA: he! Tom. Nice to see you !B: me too. How is it going , Jerry?A: fine! Thanks. But Im a little busy actually. You know my teacher give us a job of talking about “credit card”, and Im collecting information these days. Uh ,well, now that youre here. How do you like it or could you give some suggestions?B: yes, of course. What should I talk about? Um, Let me think about it. Credit cards are an important part of our life, its just about impossible to rent a car, make a hotel or airline reservation, or even get a membership at a video store, without a credit card.A: well, a credit card can be used to charge things like clothes, tapes or CDs, dinner at a restaurant, or maybe a hotel room while youre on vacation. However, since credit cards are so important, yet so many people are in financial trouble because of them, do you have something good ideas?B. er let me see. I believe education is extremely important. Banks should show customers that credit cards are not toys; they are an important responsibility. Besides customers have to know such a fact that using a credit card can be very expensive. Banks dont offer credit cards just because they like you. They offer them because they make money when customers use credit cards.A:do you know how they make money from the credit cards? When we pay goods by credit cards, it seems we do not pay any other extra expense, dont it?B: sure it does! When you charge something on a credit card, you not only will have to pay for what you bought, but you will also have to pay interest, or a finance charge, if you dont pay your bill in full by the due date. The finance charge is your extra cost for having something now and paying for it later. The interest rate on a credit card can be 15% or even higher. A: wow! The rates seem so high. And its very easy to make lots of purchases on your card and then be surprised at how quickly they add up when your bill arrives! If youre not careful when you use a credit card, you could find yourself in a lot of debt. And it always takes much longer to pay it off than to spend it. B: yeah! So customers should be careful about buying things with credit card you wouldnt normally be able to afford. However, when used correctly, credit cards can be very helpful. Its sometimes hard to do certain things without a credit card. Credit cards are also helpful for emergencies and are good for travel. Some credit cards even insure your purchase, meaning if something is lost, stolen, or broken, it can be replaced. A: so the best way to become responsible with credit is to learn through hands-on experience.B: er, its pretty right!A: hum, I think Ive got what I need. Thanks for your time. See you!B: youre welcome! Bye.4. consumer rights(The consumer rights and interests protection law of the Peoples Republic of China中华人民共和国消费者权益保护法 )A: host Tommy B: expert JerryA: hello everyone, this is , and we will talk about consumer rights right now. Many consumers are unaware of their rights in buying goods from shops and stores. Today we have invited to legal expert Jerry for us to introduce something about consumer rights. Lets welcome Mr. Jerry!B: well, thanks for your introduction, Tommy. Hello everybody! I am Jerry.A: Mr. Jerry, can you explain to us exactly what our rights are under Chinese law. First of all, what are the Acts that give the buyer rights?B: hum, there is a main Act: The consumer rights and interests protection law of the Peoples Republic of China covers the rights of a buyer in contracts that he or she enters into with trades.A: the traders here means any shop, doorstep salesman, street market stall or mail order firm, right?B: yes!A: and then do traders have obligations?B: sure. There are three main obligations. The goods are of merchantable quality, fit for any particular purpose made known to the seller and “as described”.A: ”as described”?B: yes, on the package or as illustrated(阐述;举例说明) or described on a display sign, or verbally(口头地) by the seller himself.A: and um if you think you have cause for complaint, what should you do?B: Well, you must take the item back to the shop. And youll be entitled to all or part of your money back, a cash refund, plus compensation for any loss or personal injury.A: should you keep receipts or doesnt it matter if you throw them away?B: Well, the purpose of keeping receipts is so that you have some evidence of your purchase and also of the date of the purchase, which sometimes is very important. But the retailers not within his rights to say No refunds without a receipt.A: Suppose a retailer refuses to give a refund for faulty goods, even when he legally has to?B: Well, in that case you should go to your local Consumers association or call “12315”.A: Oh, I see. B: Jerry, thank you very much. A: Thank you.Should I buy an insurance policy?A:hi! Its you,right? Long time no see! B: hi! Nice to meet you again. How are you ?A: Iam fine . and you ?B:as you know,I am working in the insurance company. At this time of every year i will be very very busy. A:oh,yeah. it seems that more and more people are keen to buy insurance ,and I also have some impulse to buy insurance. Could you give some introduction to me?B:en,sure.there are many styles of insurance. such as endowment insurance, medical insurance, unemployment insurance, injure insurance and birth insurance.A:hehe, most people should have bought medical insurance and endowment insurance,right? Ive been told that, that this is quite a good way to save money. Is it a good way to save money?B:yeah .its one of the, one of the ways of saving money. And endowment insurance means that you should pay some money every year when you are working and then the insurance company will return it to you after you retire ,usually the money you get will be more than you pay before.A: oh,but,how much money I should pay every year? You know, I havent got very much money, erm, I dont earn very much.B: in fact , As little or as much as you like to pay. Its up to you.A:I see.how about medical insurance?B:en ,everyone wants him or her healthy ,but we can presume.if one of our families was ill, and you cant afford too much expenses,what would you do?A:e,yeah.thats a problem.so,this is the reason that some people buy medical insurance?B:thatt right.you know ,if you have bought the medical insurance ,you will not be pullzed about the major expenses.A:hia,that sounds good. i think I should take the insurance into consideration .B:oh,my boss is calling me,see you next time!A:thanks for telling me.see you!9. which is more important, fame, fortune or others?A: good morning, Tommy! Nice to see you.B: hi! Jerry, nice to see you, too.A: did you hear of it? Moyan have got the nobel prize. And he is the first Chinese who gets noble prize.B: yeah, but I didnt even know him before. He has occupied the headlines for several days.A: I know it. Now he has gained both fame and
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