人力资源如何成为企业战略性业务伙伴.ppt

HR BusinessPartner BusinessTransformation WorldMarkets V com zero deathV com V wm growth Com ChangeChangeChangeChange ValueToCompany Costofdoingbusiness Transformation Today CRM BrandingCallCentersOnlineStorespcOrder SupplyChainCustomerDatabase Low High High Solutions Service E Business ProfessionalServiceSystemintegration TrainingOrganizationRealignment TrainingInfrastructure Specializedproducts BusinessTransformation VolumeProducts Aero palmtop webappliances Yesterday CompanyCulture SharedValues 1982 1991 1992 1998 1999Onwards ProductfocusanddrivenFirsttomarketDotherightthingsCommonsenseworksWeareallinittogether MarketfocusanddrivenSettherightdirectionsBeefficient domorewithlessFigureouthowtogetthejobdone CustomerfocusanddrivenEmpowermentSettherightprioritiesRewardsuccessIntelligentrisk takingBeeffective Style MakeadifferencepersonallyProactivecommunicationsCollaborativeteamworkHelpotherstosucceed Beaggressive butnotconfrontationalTopsdowndecisionmakingFocusonthejobLonghourssymbolizecontributionsBlamethematrixineventoffailure AssertiveOpenFocusontheoutcomeofjobGettingjobdonesymbolizescontributionsFun Skills DriveandexecutionIndustryknowledgeFlexibility versatilityTechnicalinnovationListeningPersuasion ManagementDriveandexecutionLongrunperspectiveAbilitytotolerateconflictingprioritiesIndustryknowledgeFieldexpertise LeadershipCustomerknowledgeDriveandexecutionEffectivelisteningTeamworkFieldofexpertiseOut of the boxthinking ServiceProfitChain InternalServiceQuality RevenueGrowth Profitability EmployeeSatisfaction EmployeeRetention EmployeeProductivity ExternalServiceValue CustomerSatisfaction CustomerLoyalty BalancedScorecardandtheProfit ValueChain HumanResourceManagement Compensation Benefits Recruitment Termination Transferetc EmployeeRelationsMgt PerformanceMgt CareerDevelopment HumanResourceInformationSystem HumanResourceStrategy Staffing Training Development 4RolesHRtoPlay CorporateStrategyandHRStrategy BusinessStrategies MissionVision HumanResourcesStrategy CorporateStrategy CaseforChange CorporateDirection Company2001 VisionEverythingtotheInternetMissionToenablehumanachievementbytransforminginformationtechnologyStrategyLeadershipinInternetaccessandinfrastructurethroughsuperiortechnology servicesandpartnershipsObjectivesBalancedacrossemployee customer market financial operationalAttitudeInspired CorporateStrategicGoals Processspeedandsimplicity Developindustryleadingtime to marketandoperationalprocessesandinfrastructureStrongbrand Buildastrong unifiedandgloballyrecognizedidentitythoughconsistentvaluesandbehaviorsMatrixmanagement CooperateseamlesslyacrossourcompanytoserveourcustomersLeadership Developstrong diverseleadershipwhichbalancesstrategicthinking operationalfocusandemployeeengagement CorporateStrategicGoals Greatpeople Empowerthemostinnovative trustedanddiversetalentinourindustryCustomersatisfaction Understandourcustomers expectationsandmeasureourperformanceinmeetingandexceedingthemPracticalinnovation Developproducts servicesandsolutionsthatwillinspireourdiversecustomersTrustedpartnerships Inspiretrustbymanagingqualityrelationships acquisitions andalliances HumanResources Vision MissionandValues OURMISSION Todeliverbusinessresultsthroughcustomer focusedHRsolutions OURVISION HRisatrustedpartnerincreatinganenvironmentthatinspiresindividualcommitmentanddrivescompanysuccess OURVALUES Simplicity InnovationLeadership IntegrityAccessibility ResponsivenessPersonal ProfessionalGrowthTeamwork Fun OURATTITUDE ProactiveEngagement WhatdoPeopleWant Compensation Peoplewanttobepaidafairpackageandbetreatedfairly JobContent GrowthOpportunities GoodSupervisor Leader GoodWorkEnvironment Peoplewantinterestingandchallengingjobsthatmatchtheirneeds Peoplewantopportunitiestolearn growandadvanceintheircareers PeoplewantSupervisorswhoaresupportivecaring andaregoodleaders Cooperativecolleaguesandbalancedqualityworklife TalentRetentionModel WorkLifeBalance Basesalary Basesalary Variablepay Variablepay Stocks Stocks Retirement Retirement Performance Performance management management Careermanagement Careermanagement Succession Succession management management Interesting Interesting Challenging Challenging Learning Learning Engaging Engaging Flexi Flexi time time Teamwork Teamwork Work Life Work Life balance balance Diversity Diversity Economic Economic Economic Emotional Emotional Emotional EQUITY EQUITY EQUITY Supervisory Supervisory Leadership Leadership Coach Coach Mentor Mentor CustomerServiceExcellence CustomerIntimacyandExecutiveTouch SolutionsOrientedCustomerRelationsManagement TrainingFocusAreas Skill setTechnicalProjectManagementManagementFunctionSkillsManagingchange BehaviorLeadershipTeamworkChangeadaptabilityWorkhardandsmartDiscipline MindsetProactiveParadigmshiftCont