销售问题模版 waimao.doc

Power Leveling: I am waiting for a reply from our sender now, I will give you a tell once I get a responseBy the way, could you do the exit survey after we finish chatting? Sorry I am not in charge of power leveling. We are different departments. I will transfer you to the guy who is in charge of it, He can serve you better!Im sorry I am not in charge of power leveling; the Power leveling team is up to the maximum live chat limit, so I cant transfer you. Could you come back in 1 hour and choose the Power leveling option. Thank you.Phone Verification:1) Would you mind receiving a call from us now, so we can verify your order information?2) We must verify buyers information via telephone in order to ensure the safety of the transaction. There have been many Internet credit card frauds recently. We believe it is a necessary protection step for both parties to be away from the Internet threats. Checking Stock:Please give me a second while I check our stock. I will get back to you shortly. Thanks for your time.No Stock:Unfortunately the gold you checked is out of stock at the moment. However, if you place an order now, we will try our best to make the delivery ASAP. Thank you for your inquiry.Have Stock:I am pleased to inform you that we have sufficient stock on your server. Please place your order on our web site and you can expect the delivery within 1 hour, Thank you very much for shopping with us.To be honest Im not sure, I dont want to give you a time and have you come back if we dont have stock, but I can tell you we will hurry and we will contact you as soon as we have stock2008053019480974132Orders:Out of Stock:1) I am really sorry we stilldont have stock; I know you placed the order a while ago, we usually have stock, but it is very hard to collect it on that server lately. Will you give us another a few hours? We will give it to you first when we have it, ok? I appreciate your help and cooperation.2) Thank you, your patience it is greatly appreciated, we are still collectingfor you. When we have enough in stock we willinform you and trade with you in game immediately!I can not be sure the exact time,but I have told the guy to be hurry for you,he said he will do his best to fill your order as soon as he can.So sorry to let you down,sir.:(I was told it is short of stock lately and the guy is still collecting for you and he said he is so sorry for the delay and will call you once he has the stock for you,is that ok?I really do not know how to say,so sorry for the delay:( (It is still short of stock for the server .:( I have told the guy to be hurry for you,I know waiting is a terrible thing,the guy said he is so sorry for the delay,will you give him any chance so that he can call you when he has the stock for you? 3) I have just been informed that we are still out of stock at the moment. I know you have waited for a long time ,Im really sorry about this; Could you please give us more time to fill your order?4) I am sorry to inform you that the gold you ordered is currently out of stock on that particular server. We will inform you as soon as we have replenished our stock on that server. Thank you for your understanding.5) We have just received your order; can you give us a little more time to collect for you please? We will send it to you as soon as we have stock. Our people will send you an email or call you, is this ok?Have Stock:1) Please login the game now, our delivery guy will send the gold to you within 30mins, please dont leave the game until you receive the gold, thanks for your cooperation:)2) Please come to . our delivery guy will trade with you shortly. Thank you. 3) We will deliver your order in-game soon. Please login to your character and wait for delivery, and our guy will message you there.Partial Delivery:1) So sorry to tell you that we only have XXXX in stock at the moment. Would you like to take part of it now? We will deliver the rest to you as soon as possible! Thanks for your patience, we will hurry!Order Delivered:Thank you for your business. According to our system, your purchased products have been delivered to you and the order is now completed. Could you please double check with your mailbox in the game? Thank you for your cooperation.Payment:1) Now we accept payments through Paypal, Western Union and Money Bookers.2) Our information is as follows; first name: XiaoJiao, last name: Zhang, City: Hefei, State: Anhui, Country: China3) Sorry to tell you that your payment is being held by Paypal now. It will clear in 3-5 days. If you want it to clear faster, please contact Paypal and cancel the hold! You can find the Paypal number at Paypal website: 4) Did you get a letter from Paypal? I mean the Paypal receipt; can you copy the whole letter to me please?5) Im sorry to tell you that your order is still unpaid on our system; can you please check your account to make sure that your payment has gone through?Asking Customer to Hold:1) Your order is being processed now and our guy is still dealing with your order, please wait for a moment, thanks for your patience!2) Just a minute. I am checking your order status now and will be with you shortly. Your patience is greatly appreciated.Gold Farming:Our power levelers work day & night to get the gold you need for your account. Gold farming is a safe and fast way to add gold to your account; all you need to do is supply the correct account details and password. You can write the account details and password in the your order comments when you place your order. Bank pin and level must also be included.End of Chat:1) Thank you for your inquiry, have a wonderful day! Goodbye. 2) Thanks for your business, have a wonderful day!3) Btw，would you mind spending your 10 seconds and do exit survey for us? Thanks :-) 4) Thank you very much for your time. In order to help us to better serve our clients in the future, Have a good day.:)Please click the Close button and complete the Exit Survey. Your time is greatly appreciated.5) Is there anything else I can do for you?Site Maintenance:1) We really appreciate your kind suggestion and we apologize for the inconvenience. I will forward the information to our IP support team so they can solve this problem