LI002 Uni control制服管理.doc

STANDARD OPERATING PROCEDURE标准操作程序UNIFORM CONTROL制服管理Task Number: 任务号：LI002Department: 部门：Housekeeping 客房部Date Issued: 制定日期：September, 2007 2007年9月 Approved by:批准:General Manager /Magandran Suppiah总经理 苏白雅先生Guest Expectation: 客人期望：I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.我希望员工都穿上自己工作所专有的制服。如果我看到员工穿的是借来的其他部门的制服，那么酒店的专业水准将会受到质疑。Time to Train:培训时间：25 minutes 25分钟Why is this task important for you and our guests?为什么这项任务对你及我们的客人如此重要？Answers: 回答：1. I understand that it is important to regularly check the number of Uniforms.我知道常规的检查制服编号是非常重要的。2. I understand that I must take responsibility for my Uniform?我知道我必须对制服负责。3. I can show my professionalism.我体现出了我的专业水准。WHAT / STEPS步骤HOW/ STANDARDS如何做/标准TRAINING QUESTIONS培训问题1) Marking编码Before a uniform is issued a uniform code willbe embroidered on the tag, at the collar or waist.在制服发出来以前，需将制服绣上编号，绣在衣领或腰部。 The information is entered into the uniform file. i.e. name of staff, sex，dept., position, Qty.员工的相关信息都会记录进制服档案，比如员工的名字。入职日期，性别，部门，职位，制服件数.What has to be marked?什么需要打码What do I have to do when Uniform will be issued? 当制服要发给员工时我们需要做什么？2) Issuing hours发放制服时间Issuing hours will be as established, refer to SOP on Uniform Exchange. Uniforms are issued strictly on an exchange basis, clean for dirty.发布制服时间根据操作程序而定。制服发放是严格按照替换标准，干净替换脏的。How and when can I change my Uniform?我什么时候，怎么能换我的制服？Can I have 2 Uniforms on the clean for dirty exchange basis?我能有2套干净的制服替换脏制服吗？3) Quarterly Inventory每季盘点 Inform all Department Heads a week before on date of uniform inventory.在制服盘点日期前一个星期通知所有部门领导。Follow up all uniforms be lent return before the day yesterday inventory and review the spare & turnover uniform .在制服盘点前2天，要把所有借出的制服跟催回来，并把备用的和在周转的制服重新整理一遍When do I have to check inventory?我什么时候检查货物盘点？Who issues the check list and when?谁发放检查清单，什么时候？4) Counting of uniforms清点制服At noon that day uniform inventory, we should put turnover, and add employees wearing, wash in the laundry, spare, loan, this add up to deduct employees entrusted .在制服盘点那天中午，要把周转的，加上员工穿的，在洗衣房洗的，备用的，借出的，加起来总和再扣除员工寄洗的，需报损的制服就是当月的存量Why do I have to hand in my Uniform when I am not here?为什么我不在时要亲自交我的制服？Why do I get a slip in exchange?为什么我交换时要填清单？5) Inventory Master Chart盘点表Linen Attendant to fill in each respective column the number items in the Linen Room.布草房员工将数字项目一个一个填写完整。Department Heads have to fill in the inventory list with items staff re wearing. 部门领导须将员工佩带项目填写进盘点清单Laundry supervisor to count all uniforms in the laundry department.洗衣房主管清点所有洗衣房制服数量。All Inventory lists are collected and handed to the Housekeeper assigned.所有盘点存货清单将会收集并交与指定的行政管家。Why do I have to fill in a inventory list?为什么我需要填写一张存货清单？Who has to count the Uniforms?谁需要清点制服？6) Locker Inspection存物柜检查The information is compiled in the Master Chart. 信息都会编辑进入主控表A spot check is to be carried out be financepersonnel and staff-Security to ensure that additional uniforms are not hidden in lockers.一个抽样检查表是让财务部确定存物柜里没有多余的制服。Why does finance make spot checks?为什么财务部要进行抽样检查？7) Lost or damaged Uniforms遗失或损坏制服Uniform Attendant to report to ExecutiveHousekeeper for lost or damaged uniforms.制服房员工须向行政主管报告遗失或损坏的制服情况。If a uniform is lost or damaged due to negligence, the Executive Housekeeper will issue a memo to FC for the cost of the uniform to be charged to the staff member concerned. 如果员工由于疏忽而丢失或损坏了制服，行政主管发一张备忘录给财政部寻求制服价格，并向相关的员工索取。A copy will be sent to HR.给一长复印件给人力资源部。 Who has to report the damage?谁需要报告损坏情况？When and why do I have to pay the Uniform?什么时候以及为什么我需要为制服付钱？Summary questions问题概述：1. What is important about marking the Uniform?给制服编码时什么最重要？2. What are the issuing hours and why?发放制服时间是什么为什么？3. Why do we have to do quarterly inventory?为什么我们需要每季盘点？4. What do you have to do before an inventory check?货物盘点检查以前你需要做什么？5. What do you get in exchange to you Uniform?用什么替换您的制服？6. Who conducts the locker inspection?谁进行存货柜检查？7. What happens when your Uniform is damaged?当你的制服损坏时该