酒店常用用户语.docx

问候语:早上/中午/下午好,*先生,*小姐,*女士。 Good morning/afternoon/evening, sir/madam. 先生/小姐，请问有预定吗? Have you made a reservation, sir/madam? Do you have reservations? 请问您需要一张几人台?/请问一共几个人? How many are there in your party? 请问您喜欢中餐还是西餐? What would you like, Chinese food or Western food? 请问您喜欢点菜还是自助餐?/我们备有自助餐,38元一位。 How would you like your dinner, buffet or a la carte? Weve got buffet and it costs 38 Yuan per person. 请坐！ Please take your seats. 请您稍候，我马上为您安排。 Please wait for a moment. Ill arrange for you at once. 请先看一下菜单。 Here is the menu. 请一直往前走。 Please walk along this road. 请在这里稍候，我为您查询一下。 Please wait here a moment. Ill check for you. 请向左/右边转，您会看到* Please turn left/right and you will see * 我带您过去，请跟我来。 Ill lead you there. Step this way, please. 请乘坐电梯/自动扶梯。 Please take the elevator/escalator. 谢谢光临！欢迎您再次光临！再见！明天见！ Thank you for coming. Welcome come again. See you./Goodbye. See you tomorrow. 1 先生/女士/小姐，早上/中午/下午好。 Good morning/afternoon/evening, sir/madam. 请问您喜欢喝哪种茶，我们备有红茶，绿茶，普洱，菊花茶和铁观音。 What kind of teas would you like? We have brown tea, green tea, puer tea, jasmine tea and oolong tea. 先生/小姐，请用茶，毛巾。 Here is your tea/the towel, sir/madam. 我能为您点菜吗？ May I take your order now? 请问，您用餐时需要些什么饮料？ What kind of drink would you like with your meal? 请问现在可以上菜了吗？ May I serve your dishes now? 请问还需要些什么？ What else would you like? / Is there anything else you need? 您的菜上齐了，请慢用！ Enjoy your dinner. 先生/女士，这是您点的酒，请问是现在开吗？ Here is your drink/wine/beer, sir/madam. May I open it for you now? 对不起，打扰了，请原谅！ Excuse me! 我可以撤掉这个盘子吗？ Can I take this dish/plate away? 对不起，请再说一遍。 Im sorry, could you say it again? / Pardon? 对不起，我没听清，请再重复一遍可以吗？ Sorry, I havent got it. Could you say it again? 对不起，让您久等了。 Im sorry to have kept you waiting. 很抱歉，请原谅。 Im sorry. 给您带来不便，请原谅。 Sorry to have troubled you. 请问先生/小姐，可以上果盘了吗？ Excuse me, may I serve the fruit now? 请用水果。 Enjoy the fruit. 先生，这是您的账单。 Here is your bill, sir. 谢谢！希望您吃得满意。 Thank you. I hope you enjoy your dinner. 感谢您的光临，欢迎您下次再来。 Thank you for your coming. Welcome come again. 谢谢，请慢走。欢迎您再次光临！ Thank you. Welcome come again. 对不起，我们不收小费。非常感谢您！ Thanks, but we cant take the tip. Thank you very much. 这是我应该做的。 Its my pleasure! 为您服务我很荣幸！ Its my honor to serve you. (总之，在处理问题时，语气要婉转，亲切。) 自助餐：您喜欢几成熟的鸡蛋？ How would you like the eggs done? 先生/女士，您需要盐还是胡椒（糖）？ What would you like, salt, pepper or sugar, sir/Madam? 先生/女士，您需要奶油还是番茄酱？ What would you like, cream or ketchup sir/Madam? 请问先生，我可以清理桌子吗？ Can I clean the table, sir? 您认为这个汤可口吗？ Do you like this soup? 先生，对不起，没有不加糖/奶的咖啡。 Im sorry, sir. We havent got the coffee without sugar or milk. 请稍候，我将另外给您换一块干净的餐巾。 Please wait for a moment. Ill change another clean towel for you. 点餐： 我们有各式批萨/汉堡/沙律。 Weve got all kinds of pizza/hamburger and salad? 餐前您需要一些开胃酒吗？/开胃小吃吗？ Would you like appetizers before dinner? 圣诞节快乐/新年快乐/新年好！ Merry Christmas/Happy New Year! 祝您生日快乐！ Happy Birthday! 祝您愉快！ Happiness is with you! 然后还有一些专门的词汇cappuccino 卡布其诺（ 咖啡混以或加上煮过的牛奶或奶油的浓咖啡）coffee latte 拿铁咖啡black coffee 黑咖啡white coffee 牛奶咖啡coffee with cream and sugar 加奶加糖的咖啡plain coffee 纯咖啡Blue Mountain 蓝山咖啡mocha 摩卡Viennese coffee 维也纳咖啡 Irish coffee 爱尔兰咖啡decaffeinated coffee 无咖啡因的咖啡Mesdames coffee 贵夫人咖啡espresso coffee 意大利特浓 问一下客人是不是需要菜单啦： do you need the menu？你需要菜单嘛？ 因为有的外国客人是会说中国话的或者只是买一样东西（如咖啡）很简单不需要用到菜单这么麻烦。 帮顾客点餐： can i take your order？我可以帮你点餐嘛？ 如果客人指到菜单套餐上你可以问清楚他： this combo or the * only？你是需要这个套餐呢还是只是（某一样东西）？ 然后好多外国客人会喜欢换成可乐薯条的。 辣和不辣的问题： spicy or non-spicy? 辣还是不辣呢？ 分量的问题： large medium or small? 大中小呢? 堂食或外带： at here or take away?在这里吃还是打包呢？ 如果东西要等的话告诉客人: you need to wait * minutes for *,ill get that for you later. *需要等*分钟，我等会儿帮你送过去啊。 找零： here your change *。找你*。 最后可以的话跟客人说声HAVE A NICE DAY 或者是ENJOY YOUR MEAL之类的那个前台七步曲大概都做齐了吧。 其他会常用到的东西的英文： ketchup=番茄酱 straw=吸管 coffee cream=咖啡配的那个奶精Hao: Good morning madam. What can I get you? Hao: 早上好，您要点什么？Jenny: Id like a coffee please. Jenny: 我要一杯咖啡。Hao: Certainly madam, what kind of coffee would you like? Hao: 您要哪一种？Jenny: What have you got? Jenny: 你们都有什么？Hao: Well we have espresso, cappuccino, latte, skinny latte or americano.Hao: 我们有义式浓缩咖啡，花式咖啡，拿铁咖啡，脱脂拿铁咖啡或美式咖啡。Jenny: Goodness me! What a choice! I think Ill have a cappuccino pleaseJenny: 这么多种类! 请给我一杯花式咖啡吧。Hao: Here you are. Youll find the sugar just over there. Hao: 给您，砂糖就在那边。Ling: Would you like something to drink? Ling: 你想喝点什么？Jenny: Yes please. Do you have any teas? Jenny: 好的，你们有茶吗？Ling: Of course we have lots of teas? Ling: 当然，我们有很多。Jenny: What do you recommend? Jenny: 你给推荐一种吧？Ling: What about a green tea or perhaps a jasmine tea? Ling: 你看绿茶或茉莉花茶，怎么样？Jenny: Whats this one? Jenny: 这是什么？Ling: Thats Oolong tea its a Cantonese tea. Ling: 这是乌龙茶-是一种广东茶。Jenny: Ok, Ill try that. Jenny: 好吧，我想试试。 hello,welcome to our restaurant.(您好,欢迎来到我们的餐厅)sit down ,please(请坐)this is menu (这是菜单)what would you like food (你喜欢什么食物？）would you like some green teajuice soup?（您想来点绿茶果汁汤？）anything else?（还有其他的吗？）Please have dinner（请用餐）Welcome to you next time （欢迎您下次光临问候语:早上/中午/下午好,*先生,*小姐,*女士。 Good morning/afternoon/evening, sir/madam. 先生/小姐，请问有预定吗? Have you made a reservation, sir/madam? Do you have reservations? 请问您需要一张几人台?/请问一共几个人? How many are there in your party? 请问您喜欢中餐还是西餐? What would you like, Chinese food or Western food? 请问您喜欢点菜还是自助餐?/我们备有自助餐,38元一位。 How would you like your dinner, buffet or a la carte? Weve got buffet and it costs 38 Yuan per person. 请坐！ Please take your seats. 请您稍候，我马上为您安排。 Please wait for a moment. Ill arrange for you at once. 请先看一下菜单。 Here is the menu. 请一直往前走。 Please walk along this road. 请在这里稍候，我为您查询一下。 Please wait here a moment. Ill check for you. 请向左/右边转，您会看到* Please turn left/right and you will see * 我带您过去，请跟我来。 Ill lead you there. Step this way, please. 请乘坐电梯/自动扶梯。 Please take the elevator/escalator. 谢谢光临！欢迎您再次光临！再见！明天见！ Thank you for coming. Welcome come again. See you./Goodbye. See you tomorrow. 1 先生/女士/小姐，早上/中午/下午好。 Good morning/afternoon/evening, sir/madam. 请问您喜欢喝哪种茶，我们备有红茶，绿茶，普洱，菊花茶和铁观音。 What kind of teas would you like? We have brown tea, green tea, puer tea, jasmine tea and oolong tea. 先生/小姐，请用茶，毛巾。 Here is your tea/the towel, sir/madam. 我能为您点菜吗？ May I take your order now? 请问，您用餐时需要些什么饮料？ What kind of drink would you like with your meal? 请问现在可以上菜了吗？ May I serve your dishes now? 请问还需要些什么？ What else would you like? / Is there anything else you need? 您的菜上齐了，请慢用！ Enjoy your dinner. 先生/女士，这是您点的酒，请问是现在开吗？ Here is your drink/wine/beer, sir/madam. May I open it for you now? 对不起，打扰了，请原谅！ Excuse me! 我可以撤掉这个盘子吗？ Can I take this dish/plate away? 对不起，请再说一遍。 Im sorry, could you say it again? / Pardon? 对不起，我没听清，请再重复一遍可以吗？ Sorry, I havent got it. Could you say it again? 对不起，让您久等了。 Im sorry to have kept you waiting. 很抱歉，请原谅。 Im sorry. 给您带来不便，请原谅。 Sorry to have troubled you. 请问先生/小姐，可以上果盘了吗？ Excuse me, may I serve the fruit now? 请用水果。 Enjoy the fruit. 先生，这是您的账单。 Here is your bill, sir. 谢谢