店面实用英语.doc

店面英语Lesson 1.Greeting打招呼Part one:New words.step in 走进 seatsi:t座位 have a look 看一看 satisfystisfai满意scarf sk:f围巾 material mtiril材料 popularpopjul流行的samplesmpl样品 factoryfktri工厂 cottonktn棉Part two:DialogueBoss: Please step in and have a look. 请进来看一看Customer: Thank you！Do you have any scarves? Id like to order some. 你们有围巾吗？我想订购些。Boss: Please take a seat and I will show you some samples. 请坐！我给你拿些样品看看。Customer: Thats very kind of you. 谢谢你。Boss: This is the most popular style in the market this year. Here you are. 这是今年市场最流行的款式。给你。Customer: Let me see, whats the material？ 我看下，这是什么材料的啊？Boss: Cotton. 棉的。Customer: Im satisfied with it , can I visit your factory? 我很满意。能参观下贵工厂吗？Boss: Of course, we can go at once. 当然，我们立马动身。Customer: Ok, and where is your factory？好的，贵司在哪啊？ Lesson 2 Introduction介绍Part one:New words.sample smpl样品 material mtiril材料 qualitykwliti质量 stylestail款式durabledjurbl耐用的 popularppjul流行的 comparekmp比较Part two:Sentences.1. The material is very durable. 这种材料很耐用2. The quality is very high. 这个质量非常好。3. The style is the most popular in the market this year. 这是今年市场上最流行的款式。4. Let me show you both kinds so that you can compare them. 我把两种都给您展示下，您可以作个比较。5. This is our newest sample. 这是最新样品。6. Here is our sample room, please come with me. 这是样品室，请跟我来。7. Let me introduce our newest style to you. 我来给你介绍我们的最新款式。Lesson 3.Bargaining 讨价还价Part one:New words.wholesale hulseil批发价 retailri:teil零售价 highesthaiist最高价 lowestluist最低价unitju:nit单价 total tutl satisfystisfai满意 almost:lmust几乎Part two:Sentences.1. Its the lowest price, it cant be cheaper. 这是最低价，不能再便宜了。 2. Its almost at cost. 这几乎是成本价了。3. Are you satisfied with the price? 你对价格还满意吗？4. Could you tell me the wholesale price? 能告诉我批发价吗？5. The more, the cheaper. 越多越便宜。6. Ill give you the best price, 50dollar. 我给你最低价，50美金。7. Its already the last price. 这已经是最低价了。Lesson 4.Order下单Part one:New words.place pleis下订单 trailtreil试验 utmosttmust最大的 usuallyju:uli通常changeteind改变 informinf:m通知 deliverydilivri交货Part two:DialogueBoss: Would you like to place an order right now? 你想现在下单吗？Customer: We are not sure about your products. We would like to place a trail order. 我们对你们的产品质量还不确信。我们想先下个试单。Boss:It is OK. We will do our utmost to satisfy you. 可以。我们会尽量做到让您满意。Customer: I would like to order 300 dozen. Please pack them as you usually do. 我们想订300打。请按你们一贯的方式来包装。 Boss: How about ordering 7cases, 280 dozen? 要不订7箱，280 打吧？Customer: Its ok. Next time, I might change the packing. We will inform you of the place of delivery. 可以的。 下次我可能会更换包装。我们会通知你交货地点。Boss:Thats ok. 好的。Lesson 5.Packing 包装Part one:New words.cubic meter (CBM)立方米 cartonk:tn箱 markm:k唛头 net weight(NW)净重gross weight（GW）毛重 volumevljum体积 wraprp包装 transport.trnsp:t运输Part two:Sentences.1. How would you like your packing？ 你想怎么包装？2. The volume is 0.06cubic meter. 体积是0.06立方米。3. 20pieces in one box, 15boxes in one carton. 一盒20件，一箱15盒。4. Please wrap them separately. 请分开包装。5. I want the blue one in large size. 我想要蓝色大号。6. Would you like to pack in bags or cartons? 你想用打包还是装箱？7. Its easy to carry and safe for transport. 运输起来方便又安全。Lesson 6.Delivery 交货Part one:New words.deliver diliv交货（v.） provideprvaid提供 deliverydilivri交货(n.) services:vis服务 receiverisi:v收到 productprdkt产品 readyredi准备好的 recentlyri:sntli最近 out of stock无现货Part two:Sentences.1. When and where to deliver? 什么时候在哪儿交货？2. Do you provide delivery service? 你提供交货服务吗？3. You will receive the products in about half a month. 你会在半个月内收到产品。4. The goods are ready, and can we deliver them now? 货已备好，我们能交货了吗？5. We cant make it in such a short time, for the factory is very busy recently. 这么短时间内我们办不到，因为我们工厂最近很忙。6. Some materials are out of stock. 一些原材料缺货。7. If you order right now, we can deliver the goods tomorrow morning. 如果你现在下单，我们明天早上可以发货。8. How about the time for delivery? 发货时间呢?Lesson 7.Terms of Payment 支付方式。Part one:New words.paymentpeimnt支付方式 terms t:mz条件 depositdipzit定金 restrest其余的Cash on delivery（COD）货到付款 considerknsid考虑到 cooperationku.prein合作 withinwiin在 . 里面 millionmiljn百万Part two:Sentences.Boss: So lets talk about the payment. 咱们谈下付款的问题吧。 Customer: How about the terms of payment? 付款方式怎么样？Boss: Id like you to pay a deposit. 我想先付定金。Customer: How does it work? 怎么付？Boss: 10%, thats 3000RMB.You must pay in cash. 10%的定金也就是3000块。你得现金支付。Customer: Ok, no problem. What about the rest? 没问题。剩下的呢？Boss: Cash on delivery. 交货付款。Customer: Can we pay it one week after delivery? 我们可以交货后一周付款吗？Boss: Considering its our first cooperation, you can pay within one week. 鉴于我们初次合作，你可以在一周内付款。Customer: Thanks a million, lets keep in touch. 非常感谢。保持联系。Lesson 8.Visit factory（1）参观工厂Part one:New words.visitvizit参观 factoryfktri工厂 at once.立刻 minute minit 分钟 How far离 . 多远 look forward to 期待 showroomurum陈列室 meetmi:t满足 Part two: Sentences.Customer: Can we visit your factory? 我们可以参观你们工厂吗？Boss: Of course. You can go there at once. 当然。你可以马上就去。Customer: Is your factory near？（How far is it?）工厂近吗？（有多远？）Boss: It takes us twenty minutes to get there. 到那儿需要20分钟的时间。Customer: Ok, I am looking forward to going there. Do you have any showroom? 好的，我想去那看下。你们有展厅吗？Boss: Yes, we do. But as you know, our factory may be not as large as you think. 有的。但是我们工厂可能不如您想象的那么大。Customer: As long as your products can meet our requirements, we dont mind the size of your factory. 只要你们产品能符合我们要求，我们不介意你们工厂的大小的。Lesson 9.Visit factory (2) 参观工厂groundraund 地面 floor fl: 层，地面 warehouse whaus 仓库 semi-finished 半成的 sample room 样品室 order :d订单 first 第一的 second 第二的 guarantee rnti: 保证 value vlju 重视 highly hali 高度地 1. This is our factory. 这是我们工厂。2. The ground floor is warehouse. 楼底是仓库。3. The first floor is workshop. 一楼是车间。4. The second floor is the sample room. 二楼是样品室。5. How many workers are there in your factory? 你们工厂有多少工人？6. These are semi-finished products. 这些是半成品。7. If we place a large order, can you finish it? 如果我们下个大单，你们能完成吗？8. Can you guarantee the quality of products? 能保证产品质量吗？9. We value quality highly. 我们非常重视产品质量。Lesson 10.Making a call.打电话Part One: New WordCorporation：,k:prein 公司 speak 讲 hold on 稍等 moment mmnt瞬间 message mesid信息 call back 回电话 by the way 顺便 expect ikspekt期望 office 办公室 Part Two: DialogueA: Hello, This is ABC Import&Export Corporation. 您好，这里是ABC 进出口公司。B: Hi, This is Mrs Kate calling from STAR Corporation. May I speak to Mr. Nate, please？您好。我是STAR公司的凯特女士。请帮我叫下奈特先生接电话。A: Hold on please. Im really sorry hes not in at this moment. You can leave a message to him.请稍等。非常抱歉。他现在不在。你可以给他留言。B: Ok! Please tell him to call me back later. By the way, when is he expected to come back to the office? 好的！ 请叫他一会儿回个电话给我。顺便问下，他什么时候回办公室？A: I am not sure, but I will let him know you called. 我不确定，但我会转告他你打过电话。B: Thanks very much! Bye. 非常感谢！ 再见。A: Bye. 再见。Lesson 11.Open an account and deposit.开账号及存钱Part One: New WordAccount kaunt账户 deposit dipzit 存款 bill 账单 interest rate 利率 in all 总计 draw 取出 ATM 自动取款机 exchange rate 汇率 Euro 欧元 change into 兑换 salary slri 工资1. Id like to open a checking account so that I can pay for my bills.我想开个活期账户，以便支付账单。2. The interest rate is only 3 percent at present.目前的利率仅为3%。3. Here is the deposit and the interest, 10,000 yuan in all.这是你的存款加利息，共计10，000元。4. You can draw money at ATM.你可以在自动取款机取款。5. The exchange rate today is 8.14RMB to 1USD.今天的汇率是1美元兑换8.14元人民币。6. How much RMB would I get for 100 Euros?100欧元能换成多少元人民币？7. I want to change 500 HK dollors into RMB.我想把500元港元兑换成人民币。8. I want to deposit my salary. 我想存工资。Lesson 12.Its a steal 便宜到家了Part One: New Wordson sales 特卖 bargain brn 讨价还价 off 减价的，削价的 discount diskaunt 打折 credit card 信用卡 regret riret 后悔 cost 成本 off-season 淡季 profit prfit利润 Part Two: Sentences1. All these things are on sales. 所有这些东西都在特卖中。2. Now remember, “be sure to bargain”. 记住，“一定要杀价”。3. All the goods are going for 40% off! 所有的产品都打六折。4. Its a bargain and a good buy. Ill get one. 价格真便宜，很值得买，我想买一台。5. Can you give me a better discount? 能给我更优惠的折扣吗?6. Put it on your credit card; you wont regret it. 刷卡吧。你不会后悔的。7. Weve already cut the price below its cost. 我们已经将销售价降至成本价以下了。8. This is the off-season. Theres no profit at this price. 现在是淡季。这个价我们已经没钱赚了。Lesson 13Being out of stock.货源短缺。Part One: New Wordsout of stock 缺货 popular ppjul，ppjl(r) 流行的 sell out 卖完了 stock stk库存 tomorrow 明天 particular ptikjul 特别的 contact 联系 arrive raiv到达 wait 等候 Part Two: Sentences1. The dress is very popular and sells quickly.这裙子很流行，卖得很快。2. Sorry, black ones are sold out. 很抱歉，黑色的卖完了。3. Are you expecting new stocks tomorrow? 估计明天有新货吗?4. I cant guarantee any particular date. 我不能保证何时有货。5. Could you please order one for me? 能给我订一件吗？6. Ill contact you when your goods arrive.你的货到了我会联系你的。7. Thank you. Id be waiting for your good news.谢谢，等您的好消息。Lesson 14Refund of payment 退款Part One: New Words Lady leidi女士 badly 糟的 indeed indi:d 确实 invoice nvs 发票 possible 可能的 allow lau 允许 purchase p:ts 购买 refundable rfndbl 可退还的 sound 听起来 soft 柔和悦耳的 clear 清晰的 apology pldi道歉 歉意 Part Two: DialogueCustomer: Excuse me, Lady. I bought a mp3 yesterday, but I found it doesnt work. 打扰下，女士。我昨天买了个MP3, 但是我发现它有点问题。Seller: Really? Oh, badly indeed. I am sorry for that. Have you brought the invoice? I can change a good one for you. 真的吗？哦太糟了。实在对不起。你把发票带来了吗？Customer: Yes, heres the invoice, butId rather to have my money back if possible.带来了，可是如果可能的话我想把钱退回来。Seller: Sorry! This is not allowed. Goods purchased are usually non-refundable. 对不起！这是不允许的。我们卖出去的商品一般是不退款的。Customer: oh, ok then give me a new one.哦好的，那给我一个新的吧。Seller: Try this one please. 试下这个如何。Customer: Mm this one sounds soft and clear. 恩。 这个听起来声音比较悦耳也比较清晰。Seller: Please accept my apologies. I hope it wont happen again. 请接收我的歉意，希望以后不再出现类似情况。Customer: So do I. Bye. 是的，再见。 Lesson 15.Quantity shortage 数量不足Part One: WordsDamage dmid 损坏 receive risi:v 收到 check 检查 shortage :tid 短缺 par p:标准 equal to 等同于 case 箱子 weight weit 重量 invoice nvs 发票 Part Two: Sentences1. About 10% was damaged on arrival. 货到达的时候大约损坏了10%。2. We didnt receive what we had ordered. 我们收到的货不是我们订购的。3. We checked and found a shortage.检查后发现有短缺。4. The goods are not up to par. 货未达到标准。5. The quality is not equal to the sample. 质量与样品不符。6. We found that each case is shortage in weight. 我们发现每箱都重量不足。7. The invoice shows 45 units but we received only 40 ones. 发票上写着是45台，而我们只收到40台。Lesson 16.Our price is competitive.我们的价格具有竞争力Part One: Words quote kwut报价 CIF 到岸价 requirement rikwaimnt 要求 reduce ridju:s减少 降低 unit ju:nit 台 cut down 减少降低 term t:m 条款 be subject to 受支配 从属于 immediate imi:dit立即 acceptance kseptns接收 rise 上涨 delay dilei延迟 official fil，fl 正式的 item 项 Part Two: Sentences1. Would you please quote CIF Sydney? 请报悉尼的到岸价。2. In order to meet your requirement, well reduce the price to $45. 为了满足贵方的要求，我方愿意将价格降至45美元。3. Would you please give us the best price?能给我最惠价吗？4. If we order 1,000 units or more, can you cut it down? 如果我们订1000台或者更多，你能否降价？5. What are your discount terms then? 打着的条件如何？6. The offer is subject to your immediate acceptance. 我们报盘以你方立即接收为准。7. The price will rise so youd better place orders without delay. 价格会上涨，你方最好及时订货。8. This is our official offer for each item, CIF Shanghai. 这是我方对每项产品的CIF上海的正式报价。Lesson 17.Import and export进出口。Part One: WordsExport eksp:t出口 import imp:t进口 directly direktli直接地 foreign frin外国的 trade 贸易 license laisns许可证 terms of payment 支付方式 irrevocable revkbl不可撤销的 L/C 信用证 T/T 电汇 cash：k 现金 total amount 总额Part Two: Sentences1. Can you export directly? 你们能直接出口吗？2. We need foreign trade companies. 我们需要外贸公司。3. Do you have import license? 你们有进口许可证吗？4. What about terms of payment? 支付方式如何？5. By irrevocable L/C or T/T? 用不可撤销信用证还是T/T支付？6. You can pay by cash and make a 30% deposit of total amount. 你可以现金支付，预付30%的定金。Lesson 18.Design ability 设计能力Part One: WordsDesign dizain 设计 ability biliti 能力 produceprdju:s 生产 according to 根据 offer f 提供 secret si:krit 秘密 client klaint客户 newest 最新的 Part Two: Sentences1. Do you have design ability? 你们有设计能力吗？2. Yes, we have. /No, we havent design ability. 是的，我们有。/ 不，我们没有设计能力。 3. We can produce according to your requirement. 我们能根据您的要求生产。4. You should offer pictures. 你得提供图片。5. Can you keep secret for our design? 你能为我们的设计保密吗？6. We wont sell the products to other clients. 我们不会将产品卖给其他客户的。7. We wont let your newest design be known. 我们不会泄露您的最新设计。Lesson 19 Lets sign the contract.签合同吧Part One: WordsSign sain 签 draft dr:ft 草稿草图 contract kntrkt 合同 add 增加 Force Majeure 不可抗力 clause kl:z条款 hold 持有 amend mend 修正 修改 necessary：nes,sri 必要的 avoid vid避免 agree on 同意 cancel knsl取消 delivery dilivri交货Part Two: Sentenc