018数据统计分析管理程序A0.doc

重庆微天下科技有限公司数据统计分析管理程序Data Statistics and Analysis Management Procedure文件编号 No：VW-SP-018版本号 Version No：A/0Page 第 6 页 共 6 页版本修订历史记录 版本号修订内容 修订者修订时间A/0第一次下发 余 洋2015.3.4 文件涉及部门评审会签栏生产部品质部工程部研发部采购部销售部客服部人力行政计划部财务部文控中心仓储部国际贸易文件签核栏拟制审核（ISO）审核批准姓名职务签名日期1. 目的 Objective 制定本程序是为了对适当的数据进行确认、收集和分析，找出质量管理体系中需要持 续改进的地方并进行改进，以证实质量管理体系的充分性、适宜性和有效性。Confirm, collect, and analyze appropriate data to improve the quality management system to keep the adequacy, feasibility and effectiveness of the quality management system.2. 适用范围 Applicable Scope适用于在公司质量管理体系运作过程中，各部门对质量目标、过程指标等相关数据的 确认、收集和分析。Be applied to confirming, collecting and analyzing the related data of process performance and quality objective in company quality management system operation.3. 职责 Responsibilities3.1. 管理者代表负责推广有关统计技术及分析方法； The representative of the managers shall promote the related statistical techniques and analysis methods.3.2. 各部门负责选择和正确使用适当的分析方法和统计技术，对各种质量问题进行调查、 分析，并做出相应的纠正和预防措施； Each department shall rightly use the appropriate analysis methods and statistical techniques to research and analyze the quality problems and implement the corresponding corrective and preventive actions.3.3. 管理者代表负责监督数据分析的应用效果，品质部负责协助。 The representative of the managers shall monitor the effectiveness of data statistics and analysis; the quality department shall give the support.4. 程序内容Procedure Contents4.1. 主要包括但不局限于以下项目：Mainly include but not limited to the following items: z 供应商的调查/评估；Research/evaluate the suppliers z 统计过程控制(SPC)；SPC z 生产任务单的完成情况(准时交货率)；Production completion (On-time delivery rate) z 与产品要求的符合性；Conformity of the related product requirements z 不合格品的统计分析；Nonconforming products statistics and analysis z 报废率的控制； Scrap rate control z 客户退货率；Customer goods return rate z 退货分析；Goods return analysis z 客户满意度的调查和分析；Customer satisfaction research and analysis z 机器的利用率；Equipment utility rate z 设备管理及保养数据；Equipment management and maintenance data z 员工流失率；Staff turnover rate z 内部审核的结果；Internal audit results z 纠正和预防措施等；Corrective and preventive actions4.2. 数据分析技术 data analysis techniques 常用的数据分析技术可以包括但不限于：common data analysis techniques include but not limited to: z 品管七大手法：因果分析图、查检表、柏拉图、直方图、散布图、层别法、管制图； QC7 TOOLS： Characteristic Diagram, Tally Sheet, Pareto Diagram, Histogram， Scatter Diagram, Data Stratification, Control Chart; z 工序能力指数(CPK)；Process capability index z 实验方法等（DOE）；design of experiments z 趋势图、饼图、柱状图等。 Tendency chart, pie graph, bar diagram z 控制计划所指定的控制方法。Control plan assigned control methods4.3. 数据分析的培训 data analysis training 管理者代表负责组织编写常用的分析方法及统计技术培训教材，以便各个使用部门学 习，必要时可开课讲授有关课程，使其能熟练掌握各种分析方法及统计技术概念，并 能有效运用。 The representative of the managers shall organize to complete the training documents of the data statistics and analysis to provide the related departments to learn. If necessary, the class will be opened to lecture the related department so that the related departments can effectively use the analysis methods and statistical techniques.4.4. 数据分析及处理步骤 Data Analysis Process4.4.1. 数据的收集、整理 Data Collection and Arrangement4.4.1.1. 品质部负责收集产品质量、客户反馈等方面的数据； Quality department shall collect product quality and customer feedback information.4.4.1.2. 其他相关部门根据本部门的职责收集与其相关的数据。 Other related departments shall collect related data in their responsibilities.4.4.2. 发现问题 Problem Discovering 任何过程都可能会出现(或潜在的)不同程度的质量问题，为了改善这些问题，就要先把问题找出来。 The possible and potential quality problems will be existed in any processes, in order to solve and prevent these problems, the first step is to find these problems.4.4.2.1. IPQC 负责收集记录生产过程中相关控制点的信息，经过整理统计，由文员绘制成相应的图表，以便分析找出其中潜在的问题。 IPQC shall collect and record the related information in the production process, and the clerk shall draw the corresponding chart after the statistics are done so that the potential problems can be found.4.4.2.2. 生产部根据流程卡的记录统计每一生产任务单的总的直通率，根据当天生产各工位记录表统计出当天直通率情况，根据当天实际生产数量与标准产能的比值计算出生产效率。 Production department shall do the first pass yield statistics for each production task according to the records in the flow card, do the daily first pass yield statistics according to the records in each production work position, and calculate the production efficiency according to the proportion of the actual production quantity to the standard production capacity.4.4.2.3. 工程部每月根据仪器设备、工装夹具的使用情况和维修次数统计出其利用率和 维修率； Engineering department shall calculate the utility rate and repair rate according to the equipment and fixture usage and repair times every month.4.4.2.4. 品质部运用 QC 的手法，如柱状图、柏拉图、P 图等，对不合格状况、退货状况、来料不良状况、报废率等数据等进行统计分析，以便找出主要过程不合格的原因； Quality department shall use the QC methods (such as Histogram, Pareto Diagram, P chart) to analyze the nonconformities, returns, incoming material nonconformities, scrap rate to find the nonconformities causes.4.4.2.5. 针对汽车产品，品质部应根据相关测量的数据计算工序能力指数(CPK)值，以便 考查工序能力是否足够； For the auto products, quality department shall calculate the process capability index according to the related measured data to assess the process capability.4.4.3. 分析问题 Problem Analysis4.4.3.1. 任何重大质量事故出现后，都必须对其进行分析，找出产生问题的原因和责任人，并依据事故分析处理规范处理； Any major qualities accidents shall be analyzed to find the causes and related responsible personnel. Refer to the .4.4.3.2. 品质部可对各种常见的不合格项目进行统计分析，并做出相应的图表，以便在发现问题后可及时找到原因，及时解决； The quality department shall do the related statistics of the nonconforming items and make the corresponding chart to find the problems and related causes, and solve the problems.4.4.3.3. 问题出现后，相关技术人员应及时对问题进行分析，必要时依据相关统计资料进行； The related technician shall analyze the problems timely, if necessary, the related information shall be referred. 4.4.3.4. 当产生问题的原因有多个时，应运用柏拉图进行统计分析，找出主要原因，以便在解决问题时可抓住重点； When there is more than one cause, the Pareto diagram shall be used to analyze and find the main cause to find the main point in solving the problem.4.4.4. 解决问题 Problem Solving4.4.4.1. 任何影响产品质量的原因分析出结果后，都必须及时解决； Any problems shall be solved in time after the causes have been found.4.4.4.2. 如果影响产品质量的因素是单一的，则直接进行问题解决方法的讨论； If the factor that affects the product quality is single, then the problem solving method shall be discussed directly.4.4.4.3. 如果有多个影响产品质量的因素，但事先又不知道各因素的影响程度时，必要时可以选用正交试验法来研究、分析和处理影响产品质量的多因素、多水平和多指标的问题，以便寻找最佳的生产条件； If there is more than one factor that affects product quality and do not know each factors influence level, if necessary, the orthogonal experiment shall be used to research, analyze and handle the problems to find the best production condition.4.4.5. 结果确认及跟踪 Result Confirmation and Trace4.4.5.1. 当所发现的问题都能有效改善时，需按新的条件进行运作和控制，并使其标准 化，确保过程处于受控状态； When all found problems can be effectively corrects, the new operation and control methods shall be used and standardized to ensure the process is under control.4.4.5.2. 当改善效果不佳时，可按 4.4.3 和 4.4.4 重新分析原因和探讨对策； When the improvement effectiveness is not acceptable, the 4.4.3 and 4.4.4 shall be done again to find the causes and solutions.4.4.5.3. 为了持续改进公司的质量，当产品质量稳定了一段时间(一般为三个月)之后，需运用柏拉图等工具把产品质量的不良情况排列出来，作为改善和提高产品质量的研究对象； In order to continuously improve the product quality, when the product quality is stable for a while (generally three months), the Pareto Diagram and other tools shall be used to list the nonconformities to improve.4.4.6. 标准化 Standardization4.4.6.1. 当一定项目的产品质量问题运用数据分析技术解决成功之后，品质部应组织(工程部协助)相关人员开会评估数据分析的效果，如果已经有效地解决了质量问题，为使问题不再出现，应修改相应的工艺文件和标准，使其标准化； When the problem is solved successfully by using the data analysis technique, the quality department shall open the