秘书英语(ppt175).ppt

Part3 SecretarialEnglishforTelephoneUse Tasks Unit1 ReadtoKnowSectionA PhoneCallEtiquetteSectionB HowPhonogenicAreYou Unit2 PracticetoLearnSectionA ArrangementsSectionB LeavingaMessage Objectives TheoreticallyToknowhowtomakephonecallswithproperetiquettePracticallyToknowhowtomakearrangementsthroughphonecallsToknowhowtoleaveatelephonemessage TipsonCulturalAwareness AnsweringYourPhoneAnsweryoucallswithinthreerings ifpossible Speakinapleasanttoneofvoice Thecallerwillappreciateit Whenyouareoutoftheofficeorawayfromyourdeskformorethanafewminutes forwardyourphonetovoicemail Ifthecallerhasreachedawrongnumber becourteous Ifpossible takethetimetofindoutwheretheyshouldbecalling towhomtheyshouldbespeaking TipsonCulturalAwareness MakingcallsAlwaysknowandstatethepurposeofthecommunication Whenyoureachawrongnumber donotarguewiththepersonwhoansweredthecallorkeepthemontheline Say I msorry Imusthavethewrongnumber Pleaseexcusetheinterruption Andthenhangup Ifyoutoldapersonyouwouldcallatacertaintime callthemasyoupromised Ifyouneedtodelaytheconversation calltopostponeit butdonotmaketheotherpersonwaitaroundforyourcall Unit1ReadtoKnow SectionA PhoneCallEtiquetteReadthepassageandanswerquestions 1 Whatdoesthispassagemainlytalkabout 2 Whatwillyousaywhenyoureceiveacall 3 Whatdoestheword whitelies meaninthetext Unit1ReadtoKnow SectionA PhoneCallEtiquetteWordsandexpressions etiquette n 礼仪 仪式maintain vt 保持 坚持professional adj 专业的 职业的monumental adj 纪念碑的 雄伟的 不朽的favorable adj 良好的 讨人喜欢的courteous adj 有礼貌的 谦恭的behave vi 行为 举止 表现facial adj 面部的non verbal adj 非口头的 非用言语的weight n 重量 重要 性 分量competitor n 竞争者 对手courtesy n 谦恭 礼貌option n 选择 选项ethic n 道德规范 伦理 Unit1ReadtoKnow SectionA PhoneCallEtiquetteVocabularyWork Practice Fillinthefollowingblankswiththewordsorphrasesgivenbelow Cethrough hangup whitelies putsomebodyonhold gooutofone sway Unit1ReadtoKnow SectionA PhoneCallEtiquetteChinese EnglishTranslation Practice 1 没有道德规范 工作将会陷入混乱之中 2 打电话时微笑可以让对方感受到你的礼貌和善意 3 在报电话号码时 应该将语速慢下来 4 及时接电话 不要让对方等得太久 5 电话英语有其独特的语言特点 不论接电话还是打电话都要遵守正确的礼仪规范 Unit1ReadtoKnow SectionA PhoneCallEtiquetteChinese EnglishTranslation Practice 1 Withoutacodofethics workwouldturnintoachaos 2 Smilingwhileyouspeakonthephonecanmakethelistenerfeelyourpolitenessandkindness 3 Youshouldslowdownthespeedwhenyoustateyourphonenumber 4 Answerthephonerightaway Don tmakethecallerwaittoolong 5 Englishfortelephoneusehasitsowncharacteristicsinlanguage Whetheransweringthephoneormakingphonecalls theproperetiquetteshouldbetaken Unit1ReadtoKnow SectionB HowPhonogenicAreYou Readthepassageandanswerquestions 1 Whatisthepassagemainlyabout 2 Inalargecompany howwouldyouansweryourcompanyphone 3 Whenansweringanexternalcall ifyouuseyourfirstnameonly whatwouldprobablyhappen Unit1ReadtoKnow SectionB HowPhonogenicAreYou Vocabularywork Practice setthetone getoff runtheriskrecommend recommendationconsistency consistent inconsistentminimum maximum Unit1ReadtoKnow SectionB HowPhonogenicAreYou English ChineseTranslation Practice 1 Beforedialing mentallysummarizethereasonforthecallinafewsentences 2 Beforeansweringthephone turnawayfromyourotherwork 3 Whenyoumustputsomeoneonhold besureit sforagoodreason 4 Whenyoumisdial youshouldapologizeratherthansimplyhangingupwithoutanexplanation 5 Smilewhenyouanswerthephone Eventhoughheorshecan tseeyoudoso yourcallerwillfeelasthoughyouaregenuinelyinterestedinreceivingthecall Unit1ReadtoKnow SectionB HowPhonogenicAreYou English ChineseTranslation Practice 1 打电话之前 用几句话将打电话的原因在心里默默总结一下 2 接电话之前 放下手边的其他工作 3 如果你要让对方在线上等待 那么得有一个好的理由 4 当你拨错号码时 应该向对方致歉 而不能不加解释地挂掉电话 5 打电话时微笑 尽管来电者看不到你的动作 他 她 仍会感觉到你对接到他 她 的电话很感兴趣 Unit2PracticetoLearn WordsandExpressionsavailable adj 有空的contracted adj 已定约的 契约的confirm vt 确定 确认telecommunication n 电讯 长途通讯millennium n 一千年schedule n 时间表 日程表corporation n 公司 企业reserve vt 预定 预约vacancy n 空房confirmation n 证实 确认 Unit2PracticetoLearn Pair workandRolePlayMakeconversationsaccordingtothesituationgivenbelow andactthemout Mr Liu ssecretaryisreceivingacallfromMr RonaldofFieldCompany Mr RonaldwantstotalkwithMr LiuaboutanurgentthingbutMr Liuisonthelineatthatmoment Mr RonaldleavesamessagetoaskMr Liutocallhimback Unit2PracticetoLearn WritingPracticeWritedialoguesaccordingtothesituationgivenbelow Mr OwenhasanappointmentwithMr Wilsontodayat3p m ButsomethingurgentcameupandMr OwenmustleaveforNewYorkrightaway SoMr Owen ssecretaryismakingacalltoMr WilsontocanceltheappointmentandtellMr WilsonthatMr Owenwouldgetintouchwithhimassoonashecomesback Part4ReceptionandSending off Tasks Unit1 ReadtoKnowSectionA HowtoHiretheBestReceptionistforYourOfficeSectionB WhatMakesaSecretaryaGoodReceptionistUnit2 PracticetoLearnSectionA ReceivingSectionB Send off Objectives TheoreticallyToknowtheimportanceofproperreceivingandsend off PracticallyToknowhowtodealwiththeproblemsofreceivingandsend off Tocommandbasiclanguageskillsinreceivingandsend off Unit1ReadtoKnow LanguagePointsSentenceandStructureReadingSkills LanguagePoints attach leadto fancy treatment giveanaccountof attachv toconnectasanadjunctorassociatedconditionorpart 使联系 添加 e gManymajorissuesareattachedtothislegislation Theygainedinfluencebyattachingthemselvestoprominentcityinstitutions Weattachedseveralriderstothedocument leadtov cause 通向 导致 e gManypeopleknowthisroadbutfewofusknowwhereitleadsto Expertsbelievewhatthegovernmentisdoingwilldefinitelyleadtoterribleconsequences fancyadj highlydecorated 华丽的 花哨的 e gIthinkyou dbettergetridofthathat It stoofancy 翻译 球迷们总是穿着花哨的衣服来为球队加油助威 Footballfansarealwayswearingfancyclothestoshowtheirsupporttotheteam treatmentv Theact manner ormethodofhandlingordealingwithsomeoneorsomething 对待 处理 治疗 e gTheycomplainedfortheunfairtreatment Themostseriously injuredpatientsareunderthebesttreatmentinhospital giveanaccountofv todescribe 描述 e gThispicturesgivesavividaccountofthepeoplewholivedintheancienttimes 你能简单介绍下公司目前面临的问题吗 Canyougiveabriefaccountoftheproblemsthatthecompanyishavingnow PatternDrills Pleasereplacetheunderlinedexpressionswiththewordsandphrasesyoulearnfromthetext 1 Ihaveputapictureattheendoftheletter Andyoucandownloadit 2 Thisismybigday Butyoubecomethefocuswhichshouldhavebeenmine 3 Nowthatyouloveher youshouldmarryherinspiteofherhumblefamilybackground 4 Lowworkingefficiencyoftenresultsinlowproductivity Keys 1 attachedto2 stealmythunder3 regardless4 leadto PatternDrills Pleasefillintheblankswiththewordsandphrasesyouhavelearnedfromthetext 1 Thecompetitioninthiscompanyisfierce Thereisnotimeforyoutowaitandsee youhaveto 尽快适应 2 Ibelievehissuccessinthischessgameis 完全建立在他镇静的基础上 3 Usually inapplyingforajobaspracticalasareceptionist 证书有时候不能说明问题 4 Agoodreceptionistcan 辨别出顾客的来意 inaveryshorttime Keys 1 makeafitassoonaspossible2 Totallybasedonhiscomposure3 credentialsarenotthewholestory4 identifytherealintentionofthecustomers ReadingSkills BeanActiveReader UnderliningandhighlightingPickoutwhatyouthinkarethemostimportantpartsofwhatyouarereading Ifyouareavisuallearner you llfindithelpfultousedifferentcolorstohighlightdifferentaspectsofwhatyou rereading ReadingSkills BeanActiveReader NotekeywordsRecordthemainheadingsasyouread likeinUnit1 Useoneortwokeywordsforeachpoint Whenyoudon twanttomarkthetext keepafolderofnotesyoumakewhilereading Youshouldalsonotedownthenewwordsandexpressions ReadingSkills BeanActiveReader ReadytoaskquestionsBeforeyoustartreadingsomethinglikeanarticle achapterorawholebook prepareforyourreadingbynotingdownquestionsyouwantthematerialtoanswer Whileyou rereading trytofigureoutwhetherthequestionsareproperlyanswered ReadingSkills BeanActiveReader ReflectionAfteryoufinishreadingatext don tsimplestopatthepointwhereyoujustunderstandthemeaningofit Trytoreturntothetextandthinkaboutthefollowingquestions whatdoIlearnfromit DoIknowanythingthatIdidn tknowbefore Isthistexthelpfulformywriting andsoon Unit2PracticetoLearn Activity anunfriendlyguestThewholeclasswillbedividedintotwogroups groupAandgroupB OneortwostudentswillbechosenfromgroupAtoactassecretariestoreceiveandsendofftheguestswhoareplayedbystudentsfromgroupB Theguestsmustprovideembarrassmenttothesecretaryandmake reasonabletroubles forthereceptionist Thereceptionistsmustsolvetheproblem Exchangeroles Part5 CommunicationandInterpersonalRelationship Tasks Unit1 ReadtoKnowSectionA BodyLanguageinCommunicationSectionB BusinessDinnerUnit2 PracticetoLearnSectionA GoingtoPartiesSectionB SittingataDinner Objectives TheoreticallyToknowhowtoenhanceinterpersonalrelationshipPracticallyToknowhowtoarrangepartiesanddinnersToknowhowtocommunicateatpartiesanddinners Communicationandinterpersonalrelationship TipsonCulturalAwareness Etiquetteisdependentonculture whatisexcellentetiquetteinonesocietymayshockanother PeoplewhogotoaformalWesterndinnerpartyforthefirsttimemaybesurprisedbytablemannersinWesternculture Knowingthemwillhelpyoumakeagoodimpression Unit1ReadtoKnow SectionA BodyLanguageinCommunicationReadthepassageandanswerquestions 1 Whatisthispassagemainlyabout 2 Whatmakesagoodhandshake 3 Howtoshowyourconfidencewithbodylangauge Unit1ReadtoKnow SectionA BodyLanguageinCommunicationWordsandexpressions effectively adv 有效地perform v 做 进行 施行convey v 传达 表达 表示poised adj 泰然自若的 自信的 沉着的beawareof 意识到cultivate v 耕作 培养 建立upbeat adj 乐观的 快乐的 Unit1ReadtoKnow SectionA BodyLanguageinCommunicationVocabularyWork Practice Fillinthefollowingblankswiththewordsorphrasesgivenbelow Changetheformswherenecessary effective effect effectivelyperform performanceaware awarenesscultivate cultivationlasting last Unit1ReadtoKnow SectionA BodyLanguageinCommunicationVocabularyWork Practice Fillinthefollowingblankswiththewordsorphrasesgivenbelow Changetheformswherenecessary effective effect effectivelyperform performanceaware awarenesscultivate cultivationlasting last Unit1ReadtoKnow SectionA BodyLanguageinCommunicationChinese EnglishTranslation Practice 1 诚信是保持持久合作关系的基础 2 目光交流传达着对谈话对象的关注 3 他的出色表现给考官们留下了很好的印象 4 积极乐观的态度是快乐人生的秘密 5 微笑传递友好 具有独特的魅力 Unit1ReadtoKnow SectionA BodyLanguageinCommunicationChinese EnglishTranslation Practice 1 Honestyisthebasisofmaintaininglastingpartnership 2 Eyecontactconveysyourinterestintheotherpartyoftheconversation 3 Hisexcellentperfonmancemakesapositiveimpressionontheexaminers 4 Anunbeat positiveattitudeisthesecrettoahappylife 5 Smileconveysfriendlinessandhasdistictivecharm Unit1ReadtoKnow SectionB BusinessDinnerReadthepassageandanswerquestions 1 Whatisthepassagemainlyabout 2 Whatkindofrestaurantissuitableforbusinessdinners 3 Whatshouldwepayattentiontoinseatingarrangment 4 Whatshouldwepayattentiontoinbillpayment Unit1ReadtoKnow SectionB BusinessDinnerVocabularywork Practice prefer preferable preferablyorganize organized disorganizedprofit profitablecomplain complaint Unit1ReadtoKnow SectionB BusinessDinnerEnglish ChineseTranslation Practice 1 Pleaseconfirmyourtelephonereservationthroughe mail 2 Wereceivednonotificationpriortotoday sdate 3 Couldyouattendtothismatterimmediately 4 Fordrinkingduringadinner thebestadviceisnevertodrinktoomuch 5 Attable youshouldtrytospeakquietlyandsmilealot butdonotlaughallthetime Unit1ReadtoKnow SectionB BusinessDinnerEnglish ChineseTranslation Practice 1 请通过电子邮件确认您的电话预订 2 我们在今日之前未获通知 3 你能马上处理这件事吗 4 关于宴会上饮酒的最好建议就是不要过度 5 用餐时 说话声音要小 面带笑容 但不能一直大笑不止 Unit2PracticetoLearn WordsandExpressionsonbehalfof 代表afteryou 请先走 请先用standonceremony idm 讲客气Hereistoyourhealth 为你的健康干杯toourfriendshipandcooperation 为我们的友谊和合作干杯 Unit2PracticetoLearn Pair workandRolePlayMakeconversationsaccordingtothesituationgivenbelow andactthemout Imagineyouareasecretary Yougotoadancingpartywithoneofyourfriendsintheweekend Thereyouhappentomeetyourboss whotheninvitestodancewithhim Makeuptheconversationandactitout Unit2PracticetoLearn WritingPracticeWritedialoguesaccordingtothesituationgivenbelow Mr Johnsonisanimportantguestofthecompany Ann secretaryoftheboss isnowgoingtothehotelwhereMr Johnsonisstayingandinvitehimtothedinnerpartyheldinhishonorat7 30p m DingDong ThedoorbellringsandMr Johnsonopensthedoor WriteoutthepossibleconversationbetweenAnnandMr Johnson Part6 ArrangingaTrip Tasks Unit1 ReadtoKnowSectionA DetailsinMakinganItinerarySectionB StepstoFollowinMakinganItineraryUnit2 PracticetoLearnSectionA BookingTicketsSectionB MakingReservations Objectives ToknowhowtoarrangeatripToknowhowtoMakinganItineraryToknowhowtomakereservations TipsonCulturalAwareness Itiscommonpracticeforawesternbusinessmantokeepthreeschedules onefordailyevents oneforweeklyplanning oneforlongtermplanning Forbusinesstrips westernersoftenkeepverydetaileditineraries Westernersoftenkeepastrictpersonalscheduleandtheydon twelcomeunexpectedvisitors soifyouwanttovisitthem alwaysremembertomakeanappointmentinadvance Unit1ReadtoKnow SectionA DetailsinMakinganItineraryReadthepassageandanswerquestions 1 Whatisthispassagemainlyabout 2 Whatshouldthesecretarydoinplanningtheflight 3 Whatkindoffolderispreferableaccordingtothepassage Unit1ReadtoKnow SectionA DetailsinMakinganItineraryWordsandexpressions itinerary n 行程表thoughtful adj 体贴的 考虑周到的appropriate adj 合适的 恰当的agenda n 议程 日程表available adj 可利用的 可获得的beneficial adj 有好处的 有利的pack v 收拾东西 把东西装进包或箱inclement adj 天气 严寒的 阴冷的 潮湿的receipt n 发票 收据 Unit1ReadtoKnow SectionA DetailsinMakinganItineraryVocabularyWork Practice Fillinthefollowingblankswiththewordsorphrasesgivenbelow Changetheformswherenecessary think thought thoughtful thoughtfullybenefit beneficialreceive receiptavailable availability Unit1ReadtoKnow SectionA DetailsinMakinganItineraryChinese EnglishTranslation Practice 1 秘书在为上司出差做准备时一定要细心周到 2 不论上司是从公司走还是从家里走 都要安排好送站的车 3 如果航班安排有变 一定要将新的抵达时间告诉接待方 4 要根据上司的个人爱好和习惯来安排行程 5 航班常常可能因天气原因而延迟 Unit1ReadtoKnow SectionA DetailsinMakinganItineraryChinese EnglishTranslation Practice 1 Asecretaryshouldbeverycarefulandthoughtfulinmakingpreparationsfortheboss sbusinesstrip 2 Besuretoarrangeacartotransferthebosstotheairport nomatterwhetherheleavesformthecompanyorfromhishome 3 Ifthereisanychangeinthearrangementoftheairplane besuretoinformthereceivingpartyofthenewtimeofarrival 4 Arrangethetripaccordingtotheboss spersonallikingsandhabits 5 Airplanesareoftenlikelytobepostponedduetobadweather Unit1ReadtoKnow SectionB StepstoFollowinMakinganItineraryWordsandexpressionsessential adj 重要的 必要的 关键的indicate v 表示 显示 说明underneath prep 在 的下面occur v 发生 出现horizontally adv 水平地 横向地scheduled adj 预先安排的 预定的 定期的proofread v 校对layover v 旅途中短暂停留 中途停留AlltheBranchManagers Roundable Conference 所有分公司经理会议 Unit1ReadtoKnow SectionB StepstoFollowinMakinganItineraryVocabularyWork Practice arrange arrangementfly flightparticipate participationtransferarrive arrivalindicate indication Unit1ReadtoKnow SectionB StepstoFollowinMakinganItineraryReadthepassage masterthestepsinmakinganitineraryandfinishtheitineraryinpractice Imagineyouareasecretary YourbossDavidScofieldisgoingtoNewYorktoattendaone dayconference HeistoleaveShanghaion7thOctober 2009andreturnon9thOctober 2009 Fillintheblanksandfinishtheitineraryforhim Unit1ReadtoKnow DavidScofield NewYorkConference 1 Wednesday 7thOctober2009 2 6 30a m DepartPudongAirportonEastAirlineFlight312 3 5 30p m ArriveNewYorkAirport AcarhasbeenbookedtotransferyoutoRoyalHotel 1PinesRoad Tel 870 4678000 whereyouarebookedintoastandardroom 7 30p m DinnerwithDeanDouglas animportantbusinesspartnerinNewYork atthedininghallofRoyalHotel 4 NewYork 8 30a m Registerfor1dayconference NewchallengesinCommerce 5 Venue RoyalHotelMeeting roomF 7 00p m DrinksandformaldinnerforallconferenceparticipantsatRoyalHotel BallroomE Friday 9thOctober2009 NewYorktoShanghai 7 00a m AtransferhasbeenarrangedfromRoyalHoteltoNewYorkairport 8 40a m DepartNewYorkonQantasFlight007 ticketsattached 7 40p m ArrivePudongairport Unit1ReadtoKnow SectionB StepstoFollowinMakinganItineraryEnglish ChineseTranslation Practice 1 Ihaveworkedoutanitineraryforyourfive daystayinGuangzhou 2 Goodorganizationisessentialtoanysuccessfulbusinesstrip 3 Themorepreparedyouareintermsofitineraries themoreenjoyableyourtripcanbe 4 YourmeetingwithMr Johnsonisscheduledat9 30a m May21 5 Asecretaryshouldbeneitherhumblenorarrogant Unit1ReadtoKnow SectionB StepstoFollowinMakinganItineraryEnglish ChineseTranslation Practice 1 我已为您的广州五日行安排了行程 2 良好的组织是成功商务旅行的关键 3 在日程安排上准备得越充分 你的旅程将越惬意 4 你与琼森先生的会面安排在5月21日上午九点半 5 秘书应不卑不亢 Unit2PracticetoLearn WordsandExpressionTheYear EndSalesMeeting 年终销售会议makereservations 预订directflight 直达航班non stop adj 直达的 中途不停站的firstclass 头等舱economyclass 经济舱one wayticket 单程票checkingintime 验票登机时间terminal2 二号门semi cushionedberth 硬卧cushionedberth 软卧upperberth 上铺middleberth 中铺lowerberth 下铺asingleroomwithbath 带浴室的单人间discount n 折扣doubleroom 双人间 Unit2PracticetoLearn Pair workandRolePlayMakeconversationsaccordingtothesituationgivenbelow andactthemout Imagineyouareasecretary YourbossPaulBlackwellistotraveltoHongKongtoattendameeting PhonetheEastAirlinestobookaseatforhimonflightEA378 September27th Makeuptheconversationandactitout Unit2PracticetoLearn WritingPracticeWritedialoguesaccordingtothesituationgivenbelow Mr Blackwell bossoftheABCCompany istotraveltoSydneytoattenda3 daymeeting fromJanuary12thto14th Heisnowaskinghissecretaryabouthisitinerary WriteoutthepossibleconversationbetweenMr Blackwellandhissecretary Part7 ArrangingaMeeting Tasks Unit1 ReadtoKnowSectionA MeetingArrangementandMinutesTakingSectionB Cross culturalNegotiationUnit2 PracticetoLearnSectionA MinutesofMeetingSectionB Memo Objectives TheoreticallyToknowhowtomakemeetingarrangementsandhowtowriteupminutesPracticallyToknowthefomatofminutesToknowthefomatofmemo TipsonCulturalAwareness Crossculturalnegotiationtrainingbuildsitsfoundationsuponunderstandingetiquettesandapproachestobusinessabroadbeforefocusingoncrossculturaldifferencesinnegotiationstylesandtechniques Thewayinwhichweapproachnegotiationdiffersacrosscultures TipsonCulturalAwareness IntheMiddleEastratherthanapproachingtopicssequentiallynegotiatorsmaydiscussissuessimultaneously InSouthAmerica negotiatorscanbecomequitevocalandanimated InAsia decisionsareusuallymadebythemostseniorfigureorheadofafamily InJapan peoplewillnegotiateinteamsanddecisionswillbebaseduponconsensualagreement InChina negotiatorsarehighlytrainedintheartofgainingconcessions InGermany decisionscantakealongtimeduetotheneedtoanalyzeinformationandstatisticsingreatdepth IntheUK p