酒店基本英语口语.doc

酒店基本英语口语（一） 欢迎语1、 欢迎光临我们酒店！Welcome to our hotel 2、 欢迎您来这里进餐！welcome to have your meals here.3、 欢迎您再度光临，很高兴再见到您。welcome back, nice to see you again.禁止：喂！你好哇！hello,hi,well!（二） 问候语1、 您好！（初次见面）How do you do!2、 您好吗？XXX先生！how are you today,Mr,XXX!3、 早上好！先生/女士。Good morning,Sir/Madam 4、 下午好！Good afternoon!5、 晚上好！Good evening!禁语：您吃过饭了吗？Have you had lunch(breakfast dinner)?您到哪里去啊？Where are you going?什么事？yes,What?(三)祝贺语1、恭喜您！Congratulations!2、祝您生日快乐！Wish you a happy birthday!3、祝您新年快乐！Happy new year to you!4、 祝您周末愉快！Wish you a good weekend!5、 祝您圣诞快乐！Merry Christmas!(四)征询语1、先生，我能为您效劳吗？ may I help you,Sir?2、先生，我能为您做些什么吗？ What can I do for you,Sir?3、请问先生您喜欢吗？Do you enjoy it,Sir?4、XXX先生，如果您不介意的话，我能.吗？MrXXX,would you mind if I.5先生，请问您贵姓？Could I have your name,Sir?(Could you please tell the spelling of your name?)6、 您还有别的事要我办吗？Is there anything else I can do for you?7、 如有任何可以效劳之处，请随时告知。Please let us know if there is anything we can do for your .8、 对不起，我可以耽搁您几分钟吗？Excuse me, May I take up a few minutes of your time?(五)应答语1、没关系。Its really doesnt matter 2、敬请放心，交给我去办吧！Dont worry ,leave it to me,please.3、乐意效劳，不必客气。Youre most welcome .(Its my pleasure.)4、能为您服务，真是荣幸。Gland to be of service.(Gland to help you.)6、 请稍候，让我先查一下。Just a moment ,Ill check .7、 感谢您的提醒。Thank you for your advice.(Thanks for your reminding.)8、 我会尽力效劳的。Ill do my best.9、 我们随时为你服务。Were always at your service.禁语：仅回答“对的”俨如一位老师；永不对客人说“OK”，啊？（oh）不要说“NO”, 我不知道。Yeh.(六)道歉语1、对不起。Im sorry.2、先生，请原谅。Excuse me,sir.3、对不起，劳您久等了。Sorry to have kept your waiting.4、对此向您表示歉意。Im sorry for that.5、打扰您了。Im sorry to disturb you.6、对不起，那是我的错。Im sorry,Its my fault.7、相信下次您来时，一切都会令您称心如意。Im sure everthing will be right again next time you come .( 七)婉拒语1、 承蒙您好意，不过。Its very kind of you,But2、 对不起，但我可以。Im afraid not,but can I .3、 很抱歉，但愿我早知道此事，必定乐于效劳。Im sorry,If I had known earlier,I would have been glad to do it.4、 恐怕这样会违反酒店的规定，希望您能理解。Im afraid this is against hotel regulations.I hope you could understand .5、 非常抱歉但希望你能体谅我。Im really sorry,But you see my difficulty.禁语：不是我当班，所以不是我的过错。I was not on duty, So its not my fault.本部不受理此事。Our department doest handle this job.这不关我的事。I didnt handle this.(八)答谢语1、谢谢您的好意。Thanks for your kindness.2、感谢您的协助。Thank you for your help.(We appreciate your cooperation.)3、谢谢您的鼓励。Thank you for your encouragement.4、谢谢您的光临。Thank you for your pressentation.5、谢谢您的提醒。Thanks for your reminding.(九)指示语1、先生/太太，请这边走。Come this way please,Mister/Madam.2、请一直往前走。Please keep going,Mister.(Go straight ahead,Please.)3、请到拐弯处向右拐。turn right at the first corner,Please.4、请随我来，先生。Please follow me, Mister.5、请在那边乘电梯。Please take the