unit 6(函电与单证 大连理工出版社).ppt

Unit6ComplaintsandClaims申诉和索赔 BUSINESSLETTERS商务函电 大连理工大学电子音像出版社 大连理工大学出版社 Introduction 1 Lesson17Complaint申诉 2 Lesson18Claim索赔 3 Sum up 4 Unit6ComplaintsandClaims申诉和索赔 Introduction 索理赔函电 产生于对外贸易的业务活动之中 如某一方没有履行合同 但常常是即使双方很小心的 仍然会有申诉和索赔情况出现 解决争议 达成索理赔协议 须经双方平等协商 从而理顺贸易关系 解决业务纠纷 建立国际贸易新秩序 创造良好的国际贸易环境 促进世界范围的经贸事业繁荣发展 对于索理赔函电的拟写 索赔方要实事求是 据理力争 理赔方要澄清事实 分辨是非 这样就有利于纠纷的妥善解决 反之 双方措辞激烈 剑拔弩张 咄咄逼人 或非分奢望 或赖帐狡辩 都不仅无助纠纷的解决 最终很可能会适得其反 这类信函通常包括 开头 1 说明写信的原因 申诉或索赔的事件 正文 2 具体介绍发生的事情 如有证据可提供 3 提出自己的要求 如要求退货 赔钱等 结尾 4 期望 希望满足自己的要求 表达合作的希望等 回信要点 接受申诉或理赔的回信 开头 1 收到来信并表示很遗憾 正文 2 对对方信中提及的事情加以解释 调查 并针对对方的要求给予答复 结尾 3 表示道歉和进一步合作的希望 不能接受申诉或索赔的回信 开头 1 收到来信 表示遗憾 正文 2 对事件进行调查 加以解释 说明原因和提出证据说明不能负责 结尾 3 期望 以后合作的机会 或再次表示遗憾 每封信件的具体内容会有变化 需要根据实际情况加以调整 Unit6ComplaintsandClaims申诉和索赔 Introduction 1 Lesson17Complaint申诉 2 Lesson18Claim索赔 3 Sum up 4 Lesson17Complaint申诉 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled Specimen1ComplaintofPoorQuality Specimen2ComplaintAccepted 1 TEXT Lesson17Complaint申诉 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 2 Armyourself 1 matchv beexactlylike correspondexactly相配 十分相似 和 符合e g 这批货跟上个月你寄来的样品不一样 Theshipmentdoesnotmatchthesampleyousentuslastmonth 2 makeuppack包装 compensate补偿e g 大量损失来自于在港口时的粗鲁装卸 所以应由船方赔偿 Greatlosseswereincurredbyroughhandlingattheport socompensationshouldbemadeupbytheshipper e g 我们希望这批货装运跟合同里的要求一致 Wehopetheshipmentwillmatchtherequirementsofthecontract e g 我方希望你方能够补偿损失 Wehopeyoucouldmakeupthelosses 3 havenochoicebuttohaveto别无他法 只好e g 如你方不能答应 恐怕我们只好退货了 Ifyoucan tgrantustherequest I mafraidwehavenochoicebuttoreturnthegoodsbacktoyou 4 replacev beorprovideasubstitutefor提供代替品 替换e g 请立即寄来我们所需要的商品来代替在运输途中受损的商品 Pleasesendthegoodsweneedtoreplacethosedamagedduringtransit n replacement代替或被代替的行为或过程 替换 替换货物 e g 我们不得不取消订货 Wehavenochoicebuttocanceltheorder 我们不得不拒收货物 因为你方发错货物了 Wehavenochoicebuttodeclinethegoodsasyoumadedeliveryofthewronggoods 句式 replaceAwith by BreplaceAAbereplacedwithBBreplaceAreplacewith by Bn replacement 代替或被代替的行为或过程 替换 替换货物makereplacementwithBmakereplacementofA 5 agreedadj whichhavebeenaccepted已一致 同意 的 经过协商的v agree同意 赞同 商定 达成协议 相符 相同agreeto同意 赞同agreewith同意 赞同 与 一致agreethat 同意agreetodosth 同意做某事agreein在 上看法一致agreeupon经过协商讨论取得一致看法e g 我们最终同史密斯先生在电话中协商好了价格 WefinallyagreeduponthepricewithMr Smithonthephone n agreement协议 协定 n agreement协议 协定makeagreementwithsb insth 与 在 方面达成协议beinagreementwithsb 同意某人beinagreementwithsth 与 相符 一致adj agreeable适合的 同意的 赞成的Beagreeabletosb 使 满意 可以接受Beagreeabletosth 同意某事agreeable适宜的agreeableweathere g 我们同意你方建议 Weareagreeabletoyoursuggestion agreeto 你方报盘我们可以接受 Yourofferisagreeabletous plaintn anexpressionofdissatisfaction抱怨 起诉 申诉lodge make layacomplaintagainstsb 对某人提出诉讼e g 我们收到一份对短重的抱怨 Wereceivedacomplaintabouttheshortweight v complain抱怨 起诉 申诉complainabout ofsth e g 任何关于产品质量的诉讼需在货物到达后15天内提出 Anycomplaintaboutthequalityoftheproductsshouldbelodgedwithin15daysaftertheirarrival 别老是抱怨别人对你不公平 Don tcomplainallthetimeabouttheunfairnessfromtheother 有买主抱怨运去的货物质量与合同不符 Wehaveabuyerwhocomplainedabouttheinconformityofqualityofgoodsshippedwiththecontract 7 bringthismattertoone sattention使某人注意某事8 lookintoinvestigate inquireinto gointo调查e g 经调查 损坏系码头作业不小心所致 Afterlookingintothematter wefinddamagewascausedbycarelesshandlingatthedock 9 faultn defect缺陷 故障 缺点 similarexpressions call draw invitesb sattentiontosth e g 我们会对你方所抱怨一事进行调查 Wewilllookintoyourcomplaint adj faulty有缺陷的 有缺点的faultygoods有毛病的货物faultypacking有缺陷的包装 Lesson17Complaint申诉 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 3 Mainpoints Splainandgivethedetailsc suggestthesettlementofreplacementd expectationofearlyreplySpecimen2a concernofthecomplaintb lookingintothecomplaintandgivingtheresultc dispatchofcorrectgoodsd apologiesforinconvenience ChineseVersion 信件一约因贸易责任有限公司韩国釜山南山东路115 30中国武汉进出口公司中国武汉武昌度伏地路239号邮编430061敬启者 我方5月6日250号订单的室内装潢材料已经按时到达 我们已提货 令我们失望的是 我们仔细的检查了货物 发现跟我们所订货物不相符合 材料跟你寄给我方的样品不一样 有些货物的质量太差了 我们认为在打包货物时出了错 因此 我们不得不要求你方将货物运回 用我方所订货物替换这些 如你方能够替换 我们打算允许你方从你方确认可以提供所需材料起计算交货日期 盼望你方早日答复 签名 帕克 约翰首主任2006年12月12日谨上 信件二中国武汉进出口公司中国武汉武昌度伏地路239号邮编430061约因贸易责任有限公司韩国釜山南山东路115 30敬启者 你方抱怨我们所供你方订单250号的室内装潢材料一事 我们深为关切 但你方将此事提醒我方注意 我们十分高兴 我们调查了此事 发现货物的质量确实跟样品不相符合 经追查 发现原因是由于一台机器出了故障 我们已修好 我方正安排发寄正确货物给你方 相关单据准备好后马上寄出 关于发错的货物 请保存 我们已通知我方代理 他会拜访你方的 对由于我方错误给你方带来的不便我们表示道歉 签名 林海经理谨上2006年12月29日 Lesson17Complaint申诉 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 1 Choosethebestanswer 1 Weregrettohavetocomplain thebadqualityofshipmentofsugarbys s Taishan a atb aboutc ond in2 Thequalityisnotinconformity theagreedspecifications a tob inc withd on3 Wefinditimperativetolook thematterassoonaspossiblea tob intoc withd at4 Theleakageoccurredduringtransitresult yourfaultypacking a intob inc tod from5 Weshalltakedelivery thegoodsassoonastheyarereleased a ofb atc fromd on 4 MakeYourselfSkilled b c b d a 6 Whenlookingintothecasewefoundthatthegoodsdidnotagree theoriginalsample a tob inc withd on7 Ourend usersarecomplaining theinferiorqualityagainstus a tob aboutc withd on8 Wemustaskyoutolookintothematterandarrange thedispatchofreplacementatonce a tob onc ofd for9 Weareclearthatwecannotmake theinconveniencecausedbyus a outb inc upd with10 Wehavedispatchedthegoods thesamequalitytomanyotherhouses a ofb inc withd on c b d c a 2 Fillintheblanksthefollowingwordsorexpressions tookdeliveryofreplacementfaultysuppliedtohavenochoicebuttoarepreparedtoagreetoresultedfrom1 Sinceyouhavedelayedtheshipment we cancelthecontract 2 Itisobviousthatthedamagetothegoods theroughhandling 3 Yourcooperationinthisinstanceisverymuchappreciatedandwetrustthe willreachyouinduecourse 4 Ifyourbusinesswithusturnsouttooursatisfaction wewill renewtheAgencyAgreement 5 The qualityofthegoodsreceivedwillnodoubtaffectthesellingprice 6 OnarrivalofM V Castle atPortLouis we theconsignment 7 We repackthegoodsatthewarehouse 8 Thecarpets ourOrderNo C396ofJuly3havearrivedthismorning havenochoicebutto resultedfrom replacement agreeto faulty tookdeliveryof arepreparedto suppliedto 3 TranslatethefollowingsentencesintoEnglish 1 你方上次发运来的货物实在让人失望 我方不得不向你方提出申述 lodgeacomplaintagainst 2 让我方吃惊的是 我们认为它们的质量太差 跟样品不相符合 match 3 货物受损是由于码头上的粗鲁装卸造成的 resultfrom roughloading 4 我方不得不要求你方对我方的损失负责 havenochoicebutto YourlastshipmentissodisappointingthatIhavetolodgeacomplaintagainstyou Toourgreatsurprise wefoundtheyarefarbelowthestandardanddonotmatchthesample Damagetothegoodsresultedfromtheroughloadingatthedock Wecanhavenochoicebuttoholdyouresponsibleforourloss 5 很遗憾的通知你方 3号和6号箱坏了 损失由你方赔偿 makeup 6 我方要求贵方用完好的货来调换此货 replace 7 请完全按照我方所订的货物立即补发一批 dispatchthereplacement 8 发错货物是由于我方包装人员的失误 fault 9 我们对由此带来的不便深表歉意 inconvenience WeregrettoinformyouthatCaseNo 3and6arebroken Lossesshouldbemadeupbyyou Werequireyoutoreplacethegoodswiththeperfectgoods Pleasedispatchthereplacementaccordingtoourorder Dispatchofwronggoodsresultedfromafaultonthepartofourpackingstaff Weapologizefortheinconveniencecausedtoyou III Letter writingPractice Translatethefollowingletter 敬启者 很遗憾 我方不得不申诉关于7月8日所订蘑菇罐头迟交一事 虽然你方担保过在9月中交货 但一直到本周我方才收到货 我方是在你方这个保证的基础上才向你方订货的 很不幸 在这以前曾有过数次类似迟交事件 这迫使我方向你方说明 在这种情况下 业务就无法继续下去了 我方感到有必要将我方的想法讲清楚 倘若供应商无法按时交货的话 我方就无法向用户交代 我方希望你方能理解我方的处境并从现在开始保证按期交货 谨上 Dearsirs WeregrettocomplainaboutthelatedeliveryofcannedmushroomorderedonJuly8 AlthoughyouguaranteeadeliveryinthemiddleofSeptember wehaven treceivedthegoodsuntilthisweek Weplacedtheorderonthebasisofyourassurance Unfortunately latedeliveryhasoccurredseveraltimesrecently andwehavenochoicebuttomakeitclearthatbusinesswillbecanceledinthiscase Wefeelitnecessarytoclarifythatifthesuppliercannotdeliverthegoodsontime weareunabletoexplaintoourcustomers Wehopeyoucanunderstandoursituationandassureusofpromptshipmentfromnowon Yoursfaithfully Moreexercises 1 MatchtheChineseversionwiththeEnglishexpressions deliverydateshippercomplaintsalesconfirmationshipmentdateagreementfaultyquality 协议 有缺陷的质量 装运期 交货期 发货人 销售确认书 抱怨 2 Fillintheblankswiththeproperformofthefollowingwordorwords complainconvenientdispatcharrangementfaultconformtoreplace1 Weregrettoinformyouthatthegoodsreceivedarenot thesample 2 Obviouslythedispatchofwronggoodsresultedinthe tous 3 Pleasesendusyour oftheparcelexactlyaccordingtoourorder 4 Weare forthedispatchofyour900ballpens 5 Weshallappreciateyourlookingintothematterand thegoodsassoonaspossible 6 packingresultedinthedamagetothegoods 7 Pleasekeepthebalancetoreplacethegoods about inconformitywith inconvenience replacement arranging dispatch Faulty complained 3 Translatethefollowingpassages 1 我们没有别的办法 只有把货退回 请你们按我们定单上指定的品质给予调换 倘若这不可能的话 我们只得请你们撤消合同 2 我们收到你方由飞云号轮运来的毛料 很遗憾质量和我寄给你方的样品不一样 我们不得不以5 的折扣价卖出 但仍收到很多对质量的抱怨 Wehavenochoicebuttoreturnthegoods Pleasereplaceaccordingtothequalityinourorder Ifitisimpossible wehavetocancelthecontract WehavereceivedyourconsignmentofwoolenpiecegoodsshippedbyS S Flyingcloud andregretthatitisnotofthequalityofsamplepieceIsentyou Wehavenochoicebuttosellata5 discount Butstillwehavereceivedcomplaintsonquality 4 Dictationofaletter Dearsirs Wearesorrytolearnfromyourletterofthe10thMaythat100pairsofleathershoessuppliedundertheaboveorderaredamagedwhentheyreachedyou Wewouldcertainlyreplacethemandhaveinfactalreadydoneso Replacementshavebeensentbyparcelthismorning Despitethecarewetookinpackingshoessentbypost therehavebeenrecentlyseveralreportsofdamage Toavoidfurtherinconveniencetocustomersandexpensestoourselves wearenowseekingadviceofapackagingconsultantandhopewewillbeabletomakeimprovements Weregrettheneedforyoutowritetousandhopethestepswearetakingwillensurethesafearrivalofallyourordersinfuture Faithfullyyours 5 Translatethefollowingletter 敬启者 事由 由于短重而引起的索赔第FA1770854号销售确认书项下1500箱蘑菇罐头 由 永丰 轮于9月10日运抵 提货时发现少了145箱 轮船公司告诉我们只有1355箱装上船 由于短少数量大 请在交付最后三个品种时 将这145箱补交 请你们核对一下 是否1500箱当时在装运港全都装上了船 电复 谨上 DearSirs RE CLAIMFORSHORTWEIGHT1500cartonsofcannedmushroomunderthecontractNo FA1770854havebeenshippedtoAntwerpby YONGFENG steameron10thSept Whentakingthedelivery 145cartonshavebeenfoundmissing Weweretoldbytheshippingcompanythatonly1355cartonshadbeenshippedonthesteamer Becausetheweightisshortinlargequantities pleasemakeupadeficiencyof145cartonsofthemissinggoodswhenyoudeliverthelastthreeitems Youarekindlyrequestedtocheckwhetherthese1500cartonsofmushroomwereloadedonshipinwholeattheportofshipment Pleasereplybycable Yourstruly 6 WriteareplytosupplementaryreadingNo 1 including 1 收到对方的抱怨 表示遗憾2 说明抱怨的起因 粗鲁装卸 给予折扣3 表示道歉 DearSirs CONTRACTNO 23HBSF 1008CNThanksforyourfaxdatedApril26 2004 Weareterriblysorryourlastshipmentarrivedbadlydamaged TheT shirtsundertheabovecontractarepackedasperyourrequirements Undernormalconditionthisshouldhavebeenenoughprotected Asyoumentionedonyourfaxundoubtlythedamageofthegoodsresultsfromroughhandling Wearegratefultoyouforpointingthisout Wewilltakeprecautionstoavoidsuchathingfromoccurringagain WerealizetheneedtoreduceyoursellingpriceforthedamagedT shirtsandreadilyagreetothespecialallowanceof10 whichyousuggested Yoursfaithfully Unit6ComplaintsandClaims申诉和索赔 Introduction 1 Lesson17Complaint申诉 2 Lesson18Claim索赔 3 Sum up 4 Lesson18Claim索赔 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 1 TEXT Specimen1ClaimforShortDelivery Specimen2ClaimAccepted Lesson18Claim索赔 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 2 ArmYourself 1 claimn demandforpayment request索赔 赔偿要求lodgeaclaimagainst withsb for onsth 因某种原因向某人索赔类似的动词有file register make raise putine g 我们有权因货物质量低劣向卖方索赔 Weareentitledtolodgeaclaimfortheinferiorqualityagainsttheseller v claim索赔 要求赔偿toclaim fromsb forsth acceptaclaim接受索赔entertainaclaim考虑接受索赔relinquish rejectaclaim拒绝索赔withdrawaclaim撤回索赔settleaclaim理赔admitaclaim同意索赔e g 他们向出口商提出了破损的索赔 Theylodgedaclaimagainsttheexporterforthebreakage aclaimfor ondamagedgoods由于货物损坏而赔偿表示索赔的金额 一般用介词foraclaimforUSD20000 00索赔2万美元表示对某批货物索赔 一般用介词onaclaimonthegoodsunderorderNo 100对100号定单项下货物提出索赔v claim索赔 要求赔偿表示索赔的原因 一般用介词for或on amountclaimed索赔的金额e g 买方可向卖主提出索赔 要求赔偿损失 Thebuyercanclaimthelosseswiththeseller 2 inspectionn theactofchecking examining检验 检查commodityinspection商品检验InspectionCertificate检验证书v inspect检验 检查e g 货物到达我方港口 我们立即重新检验了货物 Uponarrivalofthegoodsatourportwehadthemimmediatelyreinspected CIQ ChinaExitandEntryInspectionandQuarantineBureau 中国出入境检验检疫局IITS InchcapeInspectionAndTestingService 英之杰检验集团OMIC JapanOverseasMerchandiseInspectionCompany 日本海外货物检验株式会社 3 estimatev evaluate calculate推测 估计 4 proceedv goforward继续 进行 n profits收入 收益proceedsofbusiness营业收入 estimatedpriceestimation估价ETS estimatedtimeofsailing估计起航时间ETD estimatedtimeofdeparture估计出发时间ETA estimatedtimeofarrival估计到达时间 n proceed收入 收益proceedsofsale销售收入collectproceedsfrom收取 货款 5 surveyn adetailedinspectionorinvestigation检验 检查 调查 v inspectcarefully investigate调查 检查e g 货物一装运马上进行了检验 Thegoodsweresurveyedimmediatelyafterloading 6 onthestrengthofaccordingto凭借 根据 surveyreport调查报告surveycharge调查费用e g 根据调查报告 货物装运时完好无损 Accordingtothesurveyreport thegoodswereingoodconditionwhenshipped e g 在银行担保的基础上 我们同意以赊销的方式向他们供货 Onthestrengthofthebank sguaranteeweagreetosupplythemonopenaccountbasis 7 shortadj inadequate insufficient不足 短少shortweight短重shortshipment短装shortinvoiced发票少开的shortshipped短装的beinshortsupply供应短缺n shortage短缺 短少 不足e g 原料短缺使得我们无法接受新订单 Ashortageofmaterialsresultedinthatwecan tacceptneworders e g 我们希望能达成和平解决办法 Wehopewecanreachanamicablesettlement 如果不能友好协商解决 此案将提交仲裁 Incasenosettlementcanbereachedamicablythroughnegotiation thecaseshallthensubmittedforarbitration 我们希望这些纠纷能获得永久的解决 Wehopeforalastingsettlementofallthesetroubles 问题已经解决了 Thequestionhasbeensettled 本合同乡下所发生的任何争议应通过仲裁予以解决 AnydisputethatmayariseunderthisContractshallbesettledbyarbitration 请立刻结清你的欠帐 Pleasesettleyouraccountimmediately 8 settlementn conclusion payment解决 清偿insettlementof用以清偿 解决v settle解决 清偿settleclaims理赔settleanaccount结算账户 9 checkv inspectortest检查 核对 n 检验 检查 核对checkwith与 进行核对 sb isshortofsth 短少 缺乏 n shortage短缺 短少 不足shortageofstocks缺乏 短缺beinshortage缺乏 短缺e g 原料缺乏导致供货短缺 Ashortageofmaterialsresultedinashortageofsupply e g 我会马上检查这些问题 给你一个满意的答复 I llchecktheseproblemsimmediatelyandgiveyouasatisfactoryreply 10 specifyv tostateexplicitlyorindetail明确说明或详明指明e g 我们提醒你方 824号合同中规定用即期信用证付款 WereferyoutoContractNo 824whichspecifiedpaymentbysightL C n specification说明 规定 规格 e g 我们在信用证规定了成交的条件条款 WespecifyintheL Cthetermsandconditionsconcluded Lesson18Claim索赔 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 3 Mainpoints Specimen1a Arrivalofgoodsandshortdeliveryfoundb Surveyandreportc Claimforlossesd ExpectationofearlysettlementSpecimen2a receiptofclaimb regretfortheclaimandexplanationoftheproblemc settlementd expectationoffuturebusiness ChineseVersion 信件一敬启者 兹提及第564号销售合约下的200公吨白水泥 我们于五月十七日传真告知 货物已于四月二十日运抵本公司 检查货物时 发现有180袋破损 估计损失9000公斤白水泥 其后安排进行检验 有关报告与估计的损失相符 该报告指出此次损失是由于包装袋不合标准引致 故应由贵公司负责 现按照报告结果向贵公司索偿 损失白水泥180英镑检验费50英镑合计230英镑随函附上第TS6478号检验报告 烦请早日解决赔偿事宜 谨上 信件二敬启者 五月二十日就缺少9000公斤白水泥提出索赔的来函收悉 对此次事件 本公司感到非常遗憾 经与货仓负责人商讨后 发现错失是由于员工疏忽 未有按合同要求以五层纸袋包装该批货物而引致 为与你方保持长期贸易关系 谨随函敬附230镑支票壹张 赔偿贵公司损失 本公司希望此次事件不会影响贵我双方日后的合作 谨上 Lesson18Claim索赔 TEXT Armyourself TEXT Armyourself Mainpoints Mainpoints Makeyourselfskilled Makeyourselfskilled 4 MakeYourselfSkilled I BasicTraining1 Fillintheblankswithproperformsofthegivenwords short1 Theshipmentis of1 540lbs 2 Thetotal amountsto1 540lbs 3 Thegoodsare deliveredby1 540lbs 4 Welodgeaclaimagainstyoufora deliveryof1 540lbs short shortage short short settle1 Asitinvolvesonlyasmallquantity wehopeyouwillhavenodifficultyin thismatter 2 Wetrustyouwilldoyourbesttohavethismatter atonce 3 Weconfirmhavingreceivedyourremittanceof 789in ofourclaim settling settled settlement inspect1 After oftheaboveshipmentwefound5casesmissing 2 Imadeitmybusinessto thegoodspersonally 3 After attheportofdestination thequalityofthegoodsshippedperS S RedStar underContractNo 748wasfoundnotinlinewiththecontractstipulations inspection inspect inspection claim1 Wehavetofilea againstyoutotheamountofUS 20 000 2 Wearepreparedtomakeyouareasonablecompensation butnottheamount consign1 Anew ofgoodshasjustarrived 2 The100tonsPeanutshasbeen toyoupers s Dongfeng 3 Wecannotagreeto thegoods 4 Wecannotshipthegoodson claim claimed consignment consigned consign consignment due1 Freshsuppliesare arriveearlynextmonth 2 WewishtoinformyouthatshipmentofourorderNo 22willsoonbe 3 Wehopethisfirstshipmentwill arriveandturnouttotheentiresatisfactionofyourcustomers 4 Thedelayinshipmentis thelatearrivalofyourL C dueto overdue duly dueto refer1 Wetakepleasureinsendingourlatestcatalogueforyour 2 We toourletterofAugust30 3 toourcontractNo 22 wewouldliketomakeitclearthatpromptexecutionismostimportant reference refer Referring regret1 We tosaythatbusinesshasfallenthrough 2 Weexpressed atthedelay 3 Weare thatwecannotsupplytheentirequantityrequired 4 Itis thatthemattershouldstillbehangingunsettled regret regret regretful regrettable 2 FillintheblankswiththeproperformsofgivenWords wordscanbeusedmorethanonce surveyrefertoproceedlodgesettleshortclaimresponsiblefor1 I mafraidwecan t yourclaimforthelossincurredintransit 2 AswehaveconcludedthedealonCIFtermswearenot thedamage 3 Theprojectis well 4 Wehavesubstantialevidencefor aclaim settle responsiblefor proceeding lodging 5 Wearenot thedamagewhichhappenedduringtransit 6 Wefindthecaseshowsa inweight everybaleweighsless 7 Wereservetherightto damages 8 Wehaveherea reportsubmittedbyourinspectionbureau 9 Asitisamatterconcerninginsurance wehopeyouwill it theinsurancecompanyortheiragentsatyourend 10 Sucha asiswithoutanyfoundationcannotbeconsidered responsiblefor shortage claim survey refer to claim CompletethefollowingsentencesbytranslatingChineseintoEnglish 1 Whengoodswereshipped 箱子是完整无损的 我们歉难接受你方索赔 ingoodcondition acceptaclaim 2 Inviewofourfriendlyrelations 我们同意接受你方的全部索赔 fullclaim 3 我们不承担责任anydamageoccurredduringtransit beresponsiblefor thecaseswereingoodcondition sowefinditdifficulttoacceptyourclaim weagreetoacceptyourfullclaim Wearenotresponsiblefor 4 就latedeliveryoftractorsordered8thJuly我们不得不向你方提出索赔 lodgeaclaimagainst for 5 Suppliersshall负责 这批货估计短重5