投诉信模板及范文.ppt

投诉信 LetterofComplaint 在人们的生活中经常会发生一些事情 比如消费利益受损 正常生活和工作受到干扰等等令人伤脑筋的事情 有时写封投诉信不失为一个解决的办法 投诉信是当事人对某产品或服务表示不满意的一种书信形式 格式与其他书信类似 投诉信通常包括以下几个方面的内容 说明投诉的原因并表示遗憾 实事求是地阐述问题发生的经过 切记不要夸大其词 指出问题引起的后果 提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式 投诉信的结构 1 开头 自我介绍 交代投诉内容 表明本信的目的和要求 2 正文 说明情况 讲清利害 分析利弊 告诉对方你因此受到的伤害或不便 提出解决问题的建议 表明希望如何处理 3 结尾 表达希望问题得到迅速恰当解决的强烈愿望 希望尽快得到满意的答复 A范文 日期 Aug 8 2003DearSirs 称呼 IamwritingtocomplaintoyouaboutthepairsofshoesthatIboughtfromyourshopduringtheMayDay WhenItookitbackhome Ifoundtherewassomethingwrongwiththeshoes Asyouwillrealize Iwasextremelyupsettodiscoverallthis Iamreturningtheshoeswiththisletterandlookforwardtoreceivinganewoneofthesamesize 正文 结束敬语 Yourstruly 签名 LiMing 投诉信 May16 2004DearSirorMadam I mwritingthislettertocomplainaboutacamera whichIboughtinyoursupermarketlastmonthwhenIwasinShenzhenonbusiness Itookalotofpicturestherewithit Butwhenigothomeandhadthefilmdeveloped Ifoundnothingprintedatall Iamveryupsetaboutit IhavealreadysentthecamerabacktoyoubypostandstronglyinsistthatyoureplaceItorrefundmeassoonaspossible Yoursfaithfully FuYao B格式要求Iamwritingtocomplaintoyouaboutthe thatIboughtfromyourshopduring WhenItookitbackhome Ifoundtherewassomethingwrongwiththe Asyouwillrealize Iwasextremelyupsettodiscoverallthis Iamreturning withthisletterandlookforwardto C可选用的句子和短语1 I mwritingtoyouabout 产品 thatIbought 时间 地点 2 Itdidn twork broken missing 3 Itwastedmytime noisy mademeheadache 4 Ihopeyoutogivebackmymoney changetoanewonerepairquickly 5 Istronglyinsistthatyouchange orhaveitrepairedassoonaspossible 6 Wewouldappreciateitverymuchifyoucouldgiveustherefund 投诉信常用语 1 有礼貌地说明所犯错误或指出问题1 Iamwritingtocomplainabout 2 Iwritetoexpressmyconcern dissatisfactionabout3 Iwouldliketoexpressmydisappointmentabout 4 Wehavereceivedyour invoice consignment 5 Withreferencetoyourinvoiceof Imustpointout 6 Accordingto thecorrectfigureis 7 Oncheckingthegoods wediscoveredthat200radiosweremissing 8 Yourinvoicestatesthattheconsignmentcontainsradios butinfact 2 要求对方采取措施1 Iwillappreciateanythingyoucandotohelpme2 Itrustyouwilltakemycomplaintseriously 3 Iwould however beperfectlysatisfiedifyouwouldkindlyreplacetheitemorrefundmymoney whicheverismoreconvenient 4 Weshouldbeobligedifyoucouldinvestigatethesematters 5 Weshouldbethankfulifyoucouldgiveusarefundforthefaultygoods 6 WeshallappreciateverymuchifyoucouldreplacethedamagedgoodsbyTuesday 3 期盼对方回复1 Ilookforwardtohearingfromyousoon 2 Ilookforwardtohearingfromyouatyourearliestconvenience 3 Ilookforwardtoyourearlyreply D练习 1 内容 王华女士给某商店经理写信投诉该店的营业员服务质量差 昨天她赶上一场大雨 顺便进入此店 在卖戒指柜台关要求看一枚金戒指 但营业员 13员 服务态度不好 拒绝接待 时间 2011年2月28日 E答案February 28th2011DearMr Manager I mwritingtocomplainaboutthepoorserviceinyourstore YesterdayIwascaughtinaheavyshowerandthenenteredyourshop WhenIfoundagoldringwhichIliked Iaskedaladyassistant No 13 toshowmetheringbutsherefusedtoserveme EvidentlyshethoughtIwasnottheonewhocouldafforditforIwasnotverywell dressed IchoosetocomplaintoyoubecauseI msureyou llbeabletomakeherunderstandhowtoserveasashopassistant YoursfaithfullyWangHua Exercise2请就一下内容写一封投诉信商品 公文包 briefcase 购买日期 5月18日价格 590元质量问题 不易上锁要求 退款或修理 ReferenceKey DearSirs IboughtabriefcasefromyourdepartmentonMay18 Itcostme590Yuan Unfortunately whenIgothomeandhadacheckatit Ifoundthatitwasdifficulttolock Itcost