酒店专业术语简写1.ppt

Terminology Abbreviation酒店专业术语 缩写 各部门 职位简称 总经理GM副总经理DGM总经理办公室EO前厅部FO销售部S M保安部SEC财务部FC ACCT 财务总监DFBS财务副总监DFC餐饮部F B人事部HR 客房部HSKP值班经理DM行政楼层EF商务中心BC前台FD客户服务中心GSC车队TRANS礼宾部CON酒店总值班MOD工程部ENG销售总监DOSM公关部PR A ABF AmericanBreakfast美式早餐AC Account帐 财务部AD AdvanceDeposit预收定金ADD Address地址A G Administration GeneralOffice ExecutiveOffice EO 行政办公室A R AccountingReceivable应收部ARR Arrival到店AUTH Authorization授权A E AX AmericanExpress美国运通卡 B B4 Before在 之前BBQ Barbeque烧烤BQT Banquet宴会BC BusinessCenter商务中心BF Breakfast早餐 C CAS Cash现金CBF ContinentalBreakfast欧陆式早餐C C CreditCard信用卡Cc CarbonCopy抄送CHBF ChineseBreakfast中式早餐CHQ Cheque支票CHRG Charge收费C I CheckIn入住CO Company公司C O CheckOut退房COMP Complimentary免费CON Concierge礼宾部CTA ChargeToAgency挂旅行社帐CTC ChargeToCompany挂公司帐CXL Cancel取消 D DC DinersClub大来卡DDD DomesticDirectDialing国内直拨长途DEP Departure离店Dept Department部门DF B DirectorofF B餐饮总监DLX Deluxe豪华DM DutyManager值班经理DNC DoNotChange请勿更改DND DoNotDisturb请勿打扰D O DueOut预退房DOB DateOfBirth出生日期DOS M DirectorofSales marketing市场营销总监DOH DirectorofHumanResources人力资源总监DOR DirectorofRooms房务总监Dr Doctor博士 G GC GeneralCashier总出纳GH GuestHistory客史资料G L GuestLedger客帐GM GeneralManager总经理GLM GuestLoyaltyManager忠诚客户经理GLO GuestLoyaltyOfficer忠诚客户主任GRP Group团队GTD Guarantee担保GW GreatWallCard长城卡 H HouseUseRoomisoccupiedbythehotelseniormanagementwhoisstayinginthehotelandroomwithnorate HFA HoldForArrival等候抵店HFC HoldForCheckIn等候入住HK HongKong香港HR HumanResources人力资源部HSE HouseUse酒店自用房HSKP Housekeeping管家部 I ID IdentificationCard身份证IDD InternationalDirectDialing国际直拨长途电话INCL Include包括IOU IOweYou欠条IT InformationTechnology信息技术 L LateChargeAhotelchargethatarrivesatthefrontdeskforbillingaftertheguestshavecheckedout LateArrivalAguestwithareservationwhoexpectstoarriveafterthecut offhourandsonotifiesthehotelaccordingly LetterOfCreditAlettersubmittedoncompanystationerytothehotelCreditManagerrequestingbillingprocedures WhenapprovedbytheAccountsdepartment theFrontDeskisgivenguest snameandinformationsothattheaccountwillbehandledproperlyatcheckout LongStayingGuestAgueststaysinthehotelcontinuouslyandexceeds15days L O LateCheckOut延迟退房LDY Laundry洗衣 M MarketCodeCodesestablishedfordifferentmarketsusingourhotel MasterAccount MasterFolio Onefoliopreparedforgrouponwhichallgroupchargesareaccumulated MasterKeyWillopenalmostalldoorsinthehotelbutwillnotopenpinoutlocks MODManagerOnDuty theindividuallegallyinchargeofthehotelintheabsenceoftheGeneralManager MultipleRoomwithmorethantwo 2 occupants MC MasterCard万事达卡M C MorningCall叫早服务MD MudanCard牡丹卡MOD ManagerOnDuty总值班经理 N NoShowAreservationwhichisnothonoredandthehotelwasnotnotifiedtocancel NA NoAnswer无应答NB NoBaggage没行李NDP NoDeposit无须押金No Number号码N S NoShow未到的预定 O OffMarketRoomAroomthatisoutoforder oroutofservice OOOOutOfOrderroom OOSOutOfServiceroom OccupancyTheratioofoccupiedroomstothetotalnumberofavailablerooms OverbookingThepracticeofcommittingmoreguestroomsthanareavailableashedgeagainstnoshows OCC Occupied占用OBF OrientalBreakfast亚洲式早餐OJ OrangeJuice澄汁OPR Operator总机房OT Overtime加班 P PA PublicArea公共区域PABX PrivateAutomaticBranchExchange程控交换机P B PayBy由 付款PCR PriorityClubReward优悦会P F PayFor给 付款PKG Package包价POA P A PersonOwnAccount自付PP Passport护照PR PublicRelation公关部PSB PublicSecurityBureau公安局P U PickUp接机PUR Purchasing采购部PYMT Payment付款方式 R RA RoomAttendant客房服务员RC RegistrationCard住客登记卡RD Road路Reced Received收到RM ResidentManager驻店经理Rm Room房间RO ReservationOrder订房单RS RoomService客房送餐服务RSVN Reservation预订部RT Rate价格 S SEC Security保安部S O SleepOut外宿S C Sales Catering市场销售部SMKG Smoking吸烟SPC Special特别SUP Superior高级 T TransientAguestwhosereservationisnotsubmittedthroughagroupblock T ATravelAgent TimeArrivalAllreservationswillholdestimatedtimeofarrival Traveler sCheckPre paidcheckswhichfunctionascash TravelletterAtypeofcheckdrawnonacompanyorbank TripleAroomoccupiedbythreepeople eitheradoublebedplusarollaway ortwobedsandaroll away TurnAwayTorefuseareservationorwalk inbusinessbecausenoroomsareavailable T A TravelAgent旅行社TBA ToBeAdvised等待通知T C Traveler sCheque旅行支票TG TourGuide导游TL TourLeader领队TWN Twin双人房 U UnderBookingAnerroneousbeliefthatallthehotel sroomsaresoldwheninrealitytheyarenot UO UnionOffice工会 V VIPVeryImportantPersonVHR Voucher凭证VS VISACard维萨卡VC VacantClean干净的空房VD VacantDirty干净的脏房 W WaitListRecordofguestswhoareawaitingconfirmationofwaitreservations WalkInAguestwhoarrivesatthehotelwithoutareservation WalkedGuestApersonwithaguaranteedreservationthatthehotelisunabletohonorandmustbeaccommodatedel