如何运用同理心沟通技巧-考题答案.docx

We will continue to improve the companys internal control system, and steady improvement in ability to manage and control, optimize business processes, to ensure smooth processes, responsibilities in place; to further strengthen internal controls, play a control post independent oversight role of evaluation complying with third-party responsibility; to actively make use of internal audit tools detect potential management, streamline, standardize related transactions, strengthening operations in accordance with law. Deepening the information management to ensure full communication zero resistance. To constantly perfect ERP, and BFS+, and PI, and MIS, and SCM, information system based construction, full integration information system, achieved information resources shared; to expand Portal system application of breadth and depth, play information system on enterprise of Assistant role; to perfect daily run maintenance operation of records, promote problem reasons analysis and system handover; to strengthening BFS+, and ERP, and SCM, technology application of training, improve employees application information system of capacity and level. Humanistic care to ensure zero. To strengthening Humanities care, continues to foster company wind clear, and gas are, and heart Shun of culture atmosphere; strengthening love helped trapped, care difficult employees; carried out style activities, rich employees life; strengthening health and labour protection, organization career health medical, control career against; continues to implementation psychological warning prevention system, training employees health of character, and stable of mood and enterprising of attitude, created friendly fraternity of Humanities environment. To strengthen risk management, ensure that the business of zero risk. To strengthened business plans management, will business business plans cover to all level, ensure the business can control in control; to close concern financial, and coal electric linkage, and energy-saving scheduling, national policy trends, strengthening track, active should; to implementation State-owned assets method, further specification business financial management; to perfect risk tube control system, achieved risk recognition, and measure, and assessment, and report, and control feedback of closed ring management, improve risk prevention capacity. To further standardize trading, and strive to achieve according to law, standardize and fair. Innovation of performance management, to ensure that potential employees zero fly. To strengthen performance management, process control, enhance employee evaluation and levels of effective communication to improve performance management. To further quantify and refine employee standards . Work, full play party, and branch, and members in five type Enterprise construction in the of core role, and fighting fortress role and pioneer model role; to continues to strengthening four good leadership construction, full play levels cadres in enterprise development in the如何运用同理心沟通技巧考试得分93课程考试已完成，现在进入下一步制订改进计划！本次考试你获得1.0学分！ 窗体顶端单选题正确 1.下列关于寒暄的要领的说法，错误的是： 1. A尽量使用“但是”这个词，以便进行转折 2. B在倾听过程中，可以点头微笑，时不时地进行目光交流 3. C可以采用采访般的记录形式，并且配合倾听的动作 4. D寒暄时发问的方式分为开放式发问和封闭式发问 正确 2.在同理心的四个层级中，“H”是指： 1. A挖苦、伤害对方 2. B不理会对方的情绪、感受或解释 3. C照顾到对方的感受，理解对方 4. D充分尊重人性，设身处地地为对方着想 正确 3.情绪智商（EQ）的情绪管理能力不包括： 1. A了解自身的情绪 2. B控制自身的情绪 3. C控制他人的情绪 4. D引导他人的情绪 正确 4.高EQ者的职场特征不包括： 1. A快乐工作 2. B做事有效率 3. C环境适应能力强 4. D不喜欢分享高科技知识 正确 5.在沟通过程中，运用情绪智商管理的不恰当做法是： 1. A聆听中注意捕捉要点 2. B注意倾听弦外之音 3. C不预设立场 4. D要有晕轮效应 正确 6.寒暄的作用不包括： 1. A了解对方的目的，做好戒备 2. B让双方消除紧张感 3. C解除对方的戒备心 4. D建立起双方的信任关系 错误 7.下列选项中，属于同理心沟通赞美语型的是： 1. A“那很好啊！” 2. B“您觉得怎么样（认为呢）？” 3. C“看不出来，” 4. D“向您请教，” 正确 8.关于赞美的策略，下列表述错误的是： 1. A认同、欣赏对方 2. B先处理事情，再处理心情 3. C随时随地发表赞美 4. D避免争议性话题 正确 9.创造高EQ职场的不恰当做法是： 1. A求同存异 2. B充分发泄情绪 3. C鼓励学习 4. D激励对方 正确 10.关于赞美的方法，下列表述错误的是： 1. A要对他人微笑，使对方理解自己 2. B与他人沟通时，最好直接说“我问你一个问题” 3. C寻找赞美点，用心去赞美 4. D赞美缺点中的优点 判断题正确 11.沟通中的“二八定律”是指，影响沟通80%效果的因素是只占整个沟通20%的心理感受和感觉。此种说法：1. A正确 2. B错误 正确 12.在寒暄中，听是最重要的技能，多听才能多问。此种说法：1. A正确 2. B错误 正确 13.父母、爱人和孩子等至亲的人一般不需要赞美。此种说法：1. A正确 2. B错误 正确 14.影响一个人成功的决定因素不是EQ，而是IQ。此种说法：1. A正确 2. B错误 正确 15.在沟通时，应该首先讨论不一致的问题，然后慢慢过渡到一致的地方。此种说法：1. A正确 2. B错误 窗体底端加载中. 系统提示close关闭您需要重新登陆closeclose仿佛顷刻间，亚运就来到了我们身边。一个普通的人，很难想象它背后隐藏着多少人的心血，藏匿着多少人的汗水，背负着多少人的梦想，寄托了多少人的祝愿，在这个激动人心的时刻，在这个万众瞩目的地方of backbone backbone role; to full strengthening members youth work, full play youth employees in company development in the of force role; to improve independent Commission against corruption work level, strengthening on enterprise business key link of effectiveness monitored. , And maintain stability. To further strengthen publicity and education, improve the overall legal system. We must strengthen safety management, establish and improve the education, supervision, and evaluation as one of the traffic safety management mechanism. To conscientiously sum up the Olympic security controls, promoting integrated management to a higher level, higher standards, a higher level of development. Employees, today is lunar calendar on December 24, the ox Bell is about to ring, at this time of year, we clearly feel the pulse of the XX power generation company to flourish, to more clearly hear XX power generation companies mature and symmetry breathing. Recalling past one another across a railing, we are enthusiastic and full of confidence. Future development opportunities, we more exciting fight more spirited. Employees, let us together across 2013