酒店服务英语.ppt

Ruising butterfly Ruising Butterflyhotel EverydayEnglish 常用表达 1 Addressing 称呼 firstname givenname名字surname familyname lastname姓fullname全名英语中人名的顺序为 名字 姓氏 nameandinitials姓名缩写如 BrownT E YiJianlian缩写为JLYi 英语中常用的称呼语 1 对男士的称呼 常用Mr 加上姓氏 如 对JohnBrown先生应称为Mr Brown 布朗先生 2 对女士的称呼 常用Mrs Miss或Ms 对不同的对象应使用不同的称呼 对已婚女性用Mrs 其丈夫的姓如 Mrs Brown 布朗夫人 对未婚女性用Miss 姓氏如 MissBrown 布朗小姐 对婚姻状况不明的女性用Ms 姓氏如 Ms Brown 布朗女士 3 在不知道客人姓名时 男士称sir 先生 女士称madam或Ma am 女士 ForExample Goodmorning sir madam Nicetoseeyou Mr Wang I msorry Ms Smith Good bye Mrs White Thisway please sir 2 Months week weather January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月 What sthedatetoday 今天几号 Aug 17thOct 1 NationalDay 国庆节 Week星期的表达 Monday星期一Tuesday星期二Wednesday星期三Thursday星期四Friday星期五Saturday星期六Sunday星期日weekday平日 weekend周末 Whatdayistoday 今天星期几 TodayisThursday Weather 天气 What stheweatherliketoday 今天天气怎么样 It sfinetoday 今天天气不错 sunny晴朗的 rainy有雨 windy刮风 snowy下雪 foggy有雾 It swarm 暖和 hot炎热 cool凉爽 cold寒冷 3 Hotels 酒店 departments 部门 andclerks 人员 hotel 酒店 inn guesthouse 旅馆 Frontdesk office 前台 总台 HousekeepingDepartment 客房部 Food BeverageDepartment 餐饮部 lobby大堂restaurant餐厅 Clerk 人员 generalmanager 总经理 assistantgeneralmanager 副总经理 departmentmanager 部门经理 assistantmanager 大堂副理 supervisor 主管 captain 行李房领班 doorman 门童 bellman bellboy 行李员 Clerk 人员 operator 总机 接线员 receptionist 接待员 cashier 收银员 roommaid roomattendant 客房服务员 repairman 维修工 waiter waitress 餐厅男 女服务员 cook 厨师 chef 大厨 barman bartender 酒吧服务员 4 Reservation booking 预定 Sentences 句子 1 MayIhelpyou 您需要帮忙吗 2 Forwhatdates Forhowlong 您要订哪一天的房 要住几天 3 Howlongdoyouwanttostayhere 您要住几天 4 Doyouwantasingleroomoradoubleroom 您要单人房还是大床房 5 Whatkindofroomwouldyoulike 您想要什么房间 Astandardroom 标准间 Atwin bedroom双床间 Asingleroom单人间 Adoubleroom大床间 Asuite套房 6 Forasingleroomthepricewouldbe35dollars 单人间的价格是35美元 Theroomrateis518yuanpernightincludetwobreakfast 房价是518元 晚 房价含两份早餐 7 Sorry sir allroomsaretaken wearefullybookednow 抱歉 先生 我们没有空房间了 8 Forhowmany please 你们有几个人呢 9 I dliketoconfirmyourreservation 我想确认一下你的预定 Dialoges 对话 A A ButterflyHotel MayIhelpyou B Yes I dliketobookaroom please A Forwhatdates please B FromMar 3rdto7th A Whatkindofroomwouldyoulike B Asingleroom please A Holdtheline please I llcheckitupforyou Thanksforwaiting Yes wehavesingleroomsavailableonthosedays B Thanks What stherateperday A 520yuanforthestandardonesand580yuanforthedeluxeones Whichwouldyouprefer B I dpreferadeluxesingle A MayIhaveyourname please B WilliamNewman A Howdoyouspellit B W I doubleL I A M William N E W M A N Newman A Thankyou Mr Newman Yourreservationisconfirmed Welookforwardtoyourcoming 5 Check in 入住登记 Sentences1 I dliketocheckin out 我要办理入住 结账退房 2 It snicetomeetyouagain Mr Johnson 再次见到您太好了 约翰逊先生 3 MayIseeyourpassport please 请把护照给我 4 Couldyoufillinthisformplease 请填写这份表格 5 What syournationality please 请问你的国籍 6 Couldyousignyournameplease 请签名 7 Yourroomnumberis821ontheeighthfloor 您的房间是8楼的8218 Hereisyourkeycard 这是您的匙牌 9 Ihopeyouwillenjoyyourstayinourhotel 希望您入住愉快 10 Pleasedon tleaveanythingbehind 请不要遗忘您的东西 11 IsthereanythingelseIcandoforyou 有什么能为您效劳吗 12 Thereisawashroomattheendofthecorridor 洗手间在走廊尽头 Dialoge A Goodafternoon madam MayIhelpyou B I dliketocheckin please A Doyouhaveareservationwithus B Yes Imadethereservationyesterday A MayIhaveyourname B TinaWhite Reservationisforasuiteforthreenights ruising butterflyhotel A Justamoment please Yes Mrs TinaWhite asuite threenights Couldyoufillouttheregistrationcard B Allright A MayIseeyourpassport B Hereyouare A Thankyou Mrs White Yourroomis1221 Abellboywilltakeyouupandshowyoutoyourroom Enjoyyourstay 6 Check out 结账退房 1 MayIhaveyourroomcard roomnumber please 请给我你的房卡 房号 2 Justamoment please 请稍等 3 Howwouldyouliketopay Howwouldyouliketoyourpayment 你要怎样付账 4 I dliketopayincash bycreditcard 我付现金 用信用卡 5 Hereisyourbill Wouldyouliketocheckit 这是你的账单 请过目 6 Hereisyourchange 这是找您的钱 7 Haveanicetrip 旅途愉快 8 Good byeandhopetoseeyouagain 再见 希望再见到你 Dialoge A Morning mayIhelpyou B I dliketocheckoutnow A Yournameandroomnumber sir B WilliamBrown room1224 A Waitamoment please Yourbilltotals600yuan Wouldyouliketocheck t B What sthisfor A That sforthelaundryservice B Ok CanIpaybycreditcard A Certainly sir Signhere please Here syourcard Haveagooddayandwelcometoourhotelagain B Thankyou Bye 7 BellmanandOperator 1 Welcometoourhotel 欢迎光临2 Thisway please 请这边走 3 MayIhelpyouwithyoursuitcase 我帮你拿箱子好吗 4 ShallIshowyoutoyourroomnow sir 先生 我带您去房间好吗 5 Aretheseyourluggage 这是您的行李吗 6 Howmuchluggagedoyouhaveinall 您总共有几件行李 ruising butterflyhotel 7 Afteryou ma am 您先请 女士 8 Howdoyoulikeourhotel 您觉得我们酒店怎么样 9 Turnleft right 左 右 转10 Ibegyourpardon 对不起请再说一遍好吗 11 Wouldyouliketotakeataxi 请问您要搭计程车吗 12 Whoisspeaking please 请问您是谁 电话用语 13 I llswitchyoutoRoom1120 我马上给你接1120房间 14 Ifyouneedamorningcall pleasecalltheoperator 如果您需要叫醒服务 请拨总机 15 Wouldyouliketoleaveamessage 您需要留言吗 16 Youcanmakealongdistancecallfromyourroom 您可以在房间里拨打长途电话 17 Couldyouholdtheline please 请不要挂电话 8 Roomattendant 1 Housekeeping mayIcomein 客房服务员 我能进来吗 2 Sorrytodisturbyou CanIcleantheroomnow 抱歉打扰您了 我现在可以打扫房间吗 3 WouldyoumindifIdothecleaningnow 我现在可以打扫房间吗 4 Whattimewouldbeconvenient sir 先生 什么时间方便呢 5 Thetoiletdoesn tworkinmyroom我房间的抽水马桶坏了 6 Somethingiswrongwiththeheatinginmyroom 我房间的暖气坏了 7 Sorryforthetrouble inconvenience 对不起 给您带来不便 8 We llsendsomeonetorepairitrightnow What syourroomnumber 我们马上派人来修理 您的房号是多少 9 I llcomebackinanhour 我将在一个小时以后回来 10 Pleasedon tsmokehere 这里不允许抽烟 9 房间内用品和设备 air conditioner空调cooling冷气heating暖气curtain窗帘bulb电灯泡bathroom浴室towel毛巾soap香皂bulb灯泡toilet卫生间wardrobe衣橱 衣柜 washbasin脸盆toothbrush牙刷toothpaste牙膏shampoo洗发水D D Dcall国内直拨电话ashtray烟灰缸bedsheet床单internetservice上网服务hanger衣架mirror镜子 laundrybag洗衣袋leak漏水make up化妆品shower淋浴blanket毯子Lounge休息室pants裤子same dayservice当日可取necklace项链jeans牛仔裤leather皮革overcoat大衣 Dialoges 1 Roommaid RGuest GR Housekeeping mayIcomein G Comeonin please R I dliketocleantheroom CanIdoitnow G Goahead please 2 Clerk KGuest GC Housekeeping MayIhelpYou G Thefaucetisleakinginmyroom C MayIhaveyourroomnumber G 1024 C Sorryforthetrouble We llsendsomeonetorepairitnow 10 Food beverage 餐饮服务 Sentences 句子 1 I dliketobookatableforfourforthisevening 我想订一个今天晚上的四人桌 2 Forhowmany please 请问有几位 3 MayIhaveyourname 请问您贵姓 4 Forwhattime sir 请问几点 5 Welcometoourrestaurant Doyouhaveareservation 欢迎光临我们酒店 您有预定吗 6 Followme please 请跟我来 7 Willthistablebeallright 这张桌子可以吗 8 Here sthemenu 这是菜单 9 MayItakeyourordernow 您现在要点菜吗 10 Whatwouldyouliketohave drink 您想吃点 喝点 什么 11 Youcantry today 您今天可以尝一尝 12 Howwouldyoulikeyoursteak rare mediumorwell done 牛排要几成熟呢 三成 五成还是全熟 13 Whatelsewouldyoulike 还需要别的吗 14 Thisisallwhatyou veordered Pleaseenjoyyourmeal food 这些就是您点的菜 请慢用 15 Iseverythingtoyoursatisfaction 您对菜还满意吧 16 Hereisyourbill 这是账单 食品词汇 bacon熏肉steamedbun馒头steamedstuffedbun包子ricegruel米粥bread面包cabbage圆白菜 卷心菜cheese奶酪butter黄油sugar糖chips薯片chocolate巧克力snack小吃localflavor地方风味 dessert甜点ham火腿hamburger汉堡包hotdog热狗jam果酱ketchup番茄酱maincourse主菜pizza比萨noodles面条potato土豆mushroom蘑菇steak牛排beef牛肉 chicken鸡肉duck鸭BeijingRoastDuck北京烤鸭mutton羊肉fish鱼pork猪肉 酒水饮料 blacktea红茶greentea绿茶jasminetea茉莉花茶blackcoffee清咖啡whitecoffee加奶的咖啡milk牛奶yogurt酸奶sprite雪碧juice果汁 mineralwater矿泉水icedwater冰水icecube冰块lemonade柠檬水wine葡萄酒whisky威士忌brandy白兰地cocktail鸡尾酒 Fruit 水果 banana香蕉pear梨strawberry草莓cherry樱桃lemon柠檬peach桃watermelon西瓜Hamimelon哈密瓜lychee荔枝Kiwifruit猕猴桃 调味品 cookingoil食用油salt盐gourmetpowder味精soysauce酱油vinegar醋oliveoil橄榄油Chineseonion大葱ginger姜garlic大蒜pepper胡椒chilli红辣椒 烹饪常用动词 pan fry煎stir fry炒 翻炒deep fry炸 深炸sauted炒 嫩煎dry fry干煸dry stew烧steam蒸boil煮braise煨 焖stew炖 烩 煨bake烤 焙roast烤smoke熏grill扒 菜名 stir friedshreddedporkinfishflavor鱼香肉丝friedricewithegg蛋炒饭friednoodles炒面boiledegg煮鸡蛋roastduck烤鸭sm