前厅部常用术语英汉对照表.doc

前厅部常用术语英汉对照表AAdjoining room 相邻房 Advanced deposit 预付定金All-purpose cleaner 多功能清洁剂 Arrival time 抵达时间Average room rate 平均房价 Air conditioner 空调Ash tray 烟灰缸 airport 机场airline operation 航空业务 alternate airfield 备用机场airline coach service 汽车服务 air-bridge 旅客桥BBath tub 浴缸 Bath mat 脚巾Bath robe 浴袍 Bath room 卫生间Basin 洗脸盆 booking lead time 预定提前期bed board 床头板 bed pad 床褥bedstead 床架 bedspread 床罩bed-side table 床头柜 bell boy 行李员black tea 红茶 blanket 毛毯brochure 小册子 bulb 灯泡business center 商务中心 baggage elevator 行李电梯baggage receipt 行李收据 briefcase 公文包CCancellation 取消预定 Carpet 地毯Car sickness 晕车 Cashier 收银员Check-in 入住登记 Check-out 结帐离店Cleaning bucket 清洁桶 Cloak room 衣帽间Clothes hangers 衣架 Comb 梳子Confirmed reservation 确认类预订 Cross-training 交叉培训Complain 投诉 Commercial rate 商务房价Commecting room 连通房 Coupon 票证concourse 中央大厅 control tower 控制台DDay use 非全天用房 DDD (domestic direct dial) 国内直拨电话Departure time 离店时间 dining room 餐厅DND (Du not disturb) 请勿打扰 double occupancy 双开率Double room 双人房 double-double room 两张双人床的房间 Deluxe suite 豪华套间 double locked(DL) 双锁房Desk lamp 台灯 domestic flight 国内航班domestic terminal 国内航班候机楼EExecutive floor 行政（商务）楼层 eiderdown 鸭绒被en-suite 套房FFadeless 不褪色的 FIT 散客Front office 前厅部 front desk 总台Full house 房间客满 family suite 家庭套房flight number 航班号GGroup 团队 guaranteed reservation 保证类预订Guest history record 客史档案HHair dryer 吹风机 handkerchief 手绢House credit limit 赊帐限额 house use 酒店内部用房honeymoon suite 蜜月套房IIDD(international direct dial)国际直拨电话 iron 熨斗Ironing board 熨衣板 imperial suite 皇室套房international flight 国际航班 international terminal 国际航班候机楼JJasmine tea 茉莉花茶 job description 工作说明书junior suite 简单套房 jetway 登机道LLamp shade 灯罩 laundry service 洗衣服务Late check-out 逾时离店 lobby 大堂Log book 工作日记 lounge 休息室luggage/baggage 行李 light luggage 轻便行李landing field 停机坪 loading bridge 候机室至飞机的连接通路MMaids cart 客房清扫工作车 MUR(make up room) 请速打扫房间Master folio 团队帐单 message 留言Mop 拖把 mattress 床垫mini suite 小型套房NNight audit 夜间稽核 name tag 标有姓名的标签No show 没有预先取消又无预期抵店的订房non-scheduled flight 非正常航班OOccupied（Occ.） 住客房 Out of Order 待维修房Over-booking 超额预订 on change 待清扫房PPackage 包价服务 pick up service 接车服务Pillow case 枕套 presidential suite 总统间Pressing 熨烫 penthouse suite 楼顶套房porter 行李员QQuilt 被子RRegistration 住店登记 rack rate 客房牌价Room forecast 订房预测 rooming list 团体分房名单Rollaway bed 折叠床 room attendant 客房服务员Room status 房间状态 room change 换房Rotary floor scrubber 洗地机 rubber glovers 防护手套registered/checked luggage 托运行李 regular flight 正常航班SSewing kit 针线包 service directory 服务指南Sheer curtain 纱窗帘 sheet 床单Shoe shine paper 擦鞋纸 shower curtain 淋浴帘Shower head 淋浴喷头 shrinkable 缩水的Silk fabrics 丝绸织品 skipper 逃帐者Skirts 裙子 sleep out 外宿客人Single room 单人房 socks 袜子Socket 插座 soiled linen 脏布草Sprinkler 花洒 stain 污迹Stationery folder 文具夹 standard rate 标准价 suit 西服 suite deluxe 高级套房Sweater 毛衣 switch 开关storage room 行李仓 suit bag 衣服袋shoulder bag 背包 suitcase 小提箱shuttle bus 机场内来往班车TTap 水龙头 tariff 房价单Towel rail 毛巾架 twin room 两张单人床的双人房Triple room 三人房 trolley 手推车 travelling bag 旅行袋 trunk 大衣箱UUnshrinkable 不缩水的 underpants 内裤Upselling 试图将高质高价客房出租给客人VVacant dirty 未清扫之空房 vacuums 吸尘器VIP（very important person）贵宾 valuables 贵重品visitors terrace 迎送平台WWaiting list 等候名单 wakeup call 叫醒电话Walkin 未经预订而直接抵店的客人 wall lamp 壁灯Wet vacuums 吸水机 woolen fabrics 毛料织品Daily Service 日常服务-(Knocking at the door.) -(敲门。)-May I come in? -我可以进来吗?-Come in,please. -请进。-Please dont come in. -请不要进来。-Just a moment(a minute),please. -请稍等一下。-Im sorry to disturb you.May I clean the room,sir? -对不起打扰你了，我来打扫一下房间好吗?-All right.Come in,please. -好的，请进来。-Please clean it when I am out. -我马上要出去，请等一会儿打扫。-May I change the water of the thermos now? -我现在可以换水吗?-Yes,please. -请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,well send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。-By the way,is there any mail for me? -顺便一下，有我的邮件吗?-No.If there is,Ill give it to you in time. -没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission? -你为什么没经我允许就进来了?-Its my negligence.I beg your pardon. -我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later? -我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now? -既然来了，现在就做吧。-Heres your clean laundry.youd better check it. -衣服洗好了，请您过目。-I am collecting the fee of the long distance call. -我来收长途电话费。-This is the bill for the room rent of half a day. -这是补半天房金的帐单。-Here is a telegram for you. -这儿有一封你的电报。-Why is it unsealed? -它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have you lost anything today,sir? -先生，你今天丢过什么东西吗?-Yes,a wallet.Im looking for it now. -丢了一只皮夹子，我正在找呢。-What is there in the wallet? 皮夹子里有些什么?-My daughters photo and some money. -有一张我女儿的照片，还有一些钱。-Look,is this wallet yours? -看，这只皮夹子是不是你的?-Yes,its mine.Thank you ever so much. -是我的，太感谢你了。-I want to borrow China Daily of these days. -我要看这几天的中国日报。-Please get some copise of China Pictorial for me. -请拿几份中国日报给我。-Please bring some chairs for me. -请拿几把椅子来。-Please get me some soap. - 卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please. -拖鞋坏了，请给换一双。-Get a hot-water bottle,please. -请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket. -我睡得有点冷，请给我加一条毯子。-I need another pillow. -我需要加一只枕头。-All right,Ill get it for you right away. -好的，我就去拿。-Just a moment,Ill do it right now. -请稍等一下，我马上给你办好。-Excuse me. -对不起。-I am sorry. -很抱歉。-I beg your pardon. -请你原谅。-Pardon me for interrupting. -对不起打扰你们了。-Please excuse me for coming so late. -请原谅我来迟了。-Im sorry I was so careless. -很抱歉我太粗心了。前厅和客房用语1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房间钥匙。4、Please pay at the cashiers desk over there. 请去那边帐台付款。5、Are these your baggage? 这些是您的行李吗？May I take them for you? 我来帮您拿好吗？6、Housekeeping, may I come in? 客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you. 我希望没有打扰您。9、One moment, madam. Ill bring them to you right away. 等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor.) 我给您请电工（大夫）。1.Yes， we do have a reservation for you. 对了，我们这儿是有您预订的房间。2.Would you please fill out this form while I prepare your key card for you？ 请您把这份表填好，我同时就给您开出入证，好吗？3.What should I fill in under ROOM NUMBER？ 房间号码这一栏我该怎么填呢？4.Ill put in the room number for you later on. 过会儿我来给您填上房间号码。5.You forgot to put in the date of your departure. 您忘了填写离店日期了。6.And here is your key，Mr.Bradley.Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。7.It is on the 14th floor and the daily rate is90. 房间在14层，每天的房费是90美元。8. Please make sure that you have it with you all the time. 请务必随时带着它。9. My business negotiation has progressed much more slowly than I had expected. 我的业务谈判进行得比我原先预料的慢了许多。10. I wonder if it is possible for me to extend my stay at this hotel for two days. 我想知道是否可以让我在这儿多呆两天。11.Ill take a look at the hotels booking situation. 我来查看一下本店房间的预订情况。12.Im glad that well be able to accept your extension re-quest. 很高兴我们有办法接受您延长住宿的要求。13. But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights. 不过，恐怕最后两天我们得请您搬到别的房间去。14. We have already let your room to another gentleman. 我们已经把您住的房间租给了另外一位先生。15. Thats no problem at all. 没问题。餐饮部：11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are: （餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。15、Here is the bill. Please sign it. 这是您的账单，请签字。销售用语1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount. 我们给您九折优惠。4、Well offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。5、We accept your terms. 我们接受您的条件。6、May I introduce myself? 让我介绍我自己。7、May I present you a litter souvenir? 请接受我们的一点小纪念品。8、Lets drink to our friendship! 为我们的友谊干杯！9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！10、Cheers!(Bottoms!) 干杯！11、How do you like Chinese food? 您喜欢中国菜吗？12、What do you think of our service? 您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意见（赞扬、建议）。14、Im afraid its against the hotels regulations. 这是违反饭店规章制度的。15、In our hotel we dont accept tips. 我们饭店是不收小费的。Its our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。Thank you all the same. 然而，还是要谢谢您。16、Im afraid youll have to pay for the damage. 您必须赔偿。17、Thank you for telling us about it. 谢谢您告诉我们Ill look into the mater right away. 我马上去处理这件事情。18、I assure you it wont happen again. 我保证此类事情不会再发生。19、Please dont worry, sir (madam) 先生（夫人），请不必担心。I will send someone up to your room right away. 我马上派人到你的房间去。20、I cant guarantee anything, but Ill try my best. 我不能保证，但我会尽力而为。21、What can I show you. 您要买什么？22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。Please try us again tomorrow. 请明天再来看看。24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。You may pay in cash or with credit card. 您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。饭店交流英语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！ （初次见面）Glad to meet you. 很高兴见到您。3、How are you? 您好吗？Fine, thanks. And you? 很好，谢谢。您好吗？4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time! 祝您过得愉快！8、*hotel, front desk. Can I help you? *饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number. 对不起，我拨错号了。10、May I speak to your general manager? 能和你们总经理说话吗？Speaking. 我就是。11、Sorry, he is not in at the moment. 对不起，他现在不在。Would you like to leave a message? 您要留口信吗？12、Pardon. 对不起，请再说一遍，好吗？I beg your pardon. 对不起，请再说一遍，好吗？13、Congratulations! 祝贺您！14、Happy birthday! 生日快乐！15、Happy new year! 新年快乐！16、Merry Christmas! 圣诞快乐！17、Have a nice holiday! 假日快乐！ 18、Wish you every success! 祝您成功！答谢和答应语:19、Thank you (very much). 谢谢您（非常感谢）。20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。21、Its very kind of you. 谢谢，您真客气。22、You are welcome. 不用谢。23、Not at all. 不用谢。Dont mention it. 不用谢。24、Its my pleasure. 非常高兴为您服务。(With pleasure.)(My pleasure.)25、I am at your service. 乐意为您效劳。26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。27、Im sorry. 很抱歉。28、Excuse me. 对不起。29、Im sorry, Its my fault. 很抱歉。那是我的过错。30、Sorry to have kept you waiting. 对不起，让您久等了。31、Sorry to interrupt you. 对不起，打扰您了。32、Im sorry about this. 对此表示抱歉。33、I apologize for this. 我为此道歉。34、Thats all right. 没关系。35、Lets forget it. 算了吧。36、Can(May)I help you? 我能帮您什么吗？Yes, please. 好的。37、What can I do for you. 我能为您干点什么？38、Is there anything I can do for you? 有什么能为您效劳的吗？ 39、Just a moment, please. 请稍等一下。40、May I use your phone? 我能借用您的电话吗？Certainly. 当然可以。Yes, of course. 当然可以。41、Go upstairs/downstairs. 上楼/下楼。42、Its on the second (third) floor. 在二（三）楼。43、Excuse me. 对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please. 请这边走Turn left /right. 往左转/右转。45、Its in the lobby near the main entrance. 在大厅靠近大门。46、Its in the basement at the end of the corridor. 在地下室走廊尽头。47、Mind/(Watch)your step. 请走好。48、Please be careful. 请当心。49、Please dont leave anything behind. 请别遗忘您的东西。50、Dont worry. 别担心。51、Take it easy. 放心好了。52、Please dont smoke here. 请不要在这边抽烟。53、Goodbye. 再见。54、See you late. 再见。55、Good night. 晚安。56、See you tomorrow. 明天见。57、Goodbye and thank you for coming. 再见，谢谢您的光临。58、Goodbye and hope to see you again. 再见，希望再见到您。59、Have a nice trip! 一路平安！60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！前台接待1. Good evening. Peace Hotel Reservation. May I help you? 晚上好，饭店预订处，你有什么需要？ 2. Are you with a company? 有人跟你一起来住吗？ 3. How long do you intend to stay? 你打算住多久？ 4. How many people are there in your party? 你们一行有多少人？ 5. For what dates, please? 请问住多少天？ 预定房6. I m sorry, but were fully booked for single rooms. 抱歉，我们的单人房都客满了。 7. I m sorry, Miss, we are booked solid on that date. 抱歉，小姐，你说的那天我们饭店客满。 8. What sort of price did you want to pay? 你想要哪种价位？ 9. We offer 10% discount for group reservation, sir. 先生，对于团体预订，我们提供10%的折扣。 10. We look forward to your arrival. 我们期待着你的到来。 迎接来宾11. Good afternoon, madam and sir.Did you have a nice trip? 太太，先生，下午好，旅途愉快吗？ 12. Very glad to have you here. Ill get the baggage up to your room. 你们的到来让我很高兴，我来帮你们把行李搬到房间去。 13. Wish you a most pleasant stay in our hotel. 愿你在我们宾馆过得愉快。 14. Ill take care of your baggage, sir. 先生，让我来帮你拿行李。 15. Shall I carry the suitcase for you? 我替你提箱子，好吗？ 入住手续16. Would you mind filling in the registration form, madam? 太太，请你填写这张登记表，好吗？ 17. Would you please fill out this form while I prepare your key card? 请你填写这张表，我给你开出入证？ 18. Would you please take a seat while I look into our file? 你先坐一下，我给你查一下我们的卷宗？ 19. Your room number is 1220, and here is your room key. 你的房间号码是1220，这是你的房间钥匙。 20. Have you got any identification? 你有身份证明吗？ 搬运行李21. Just follow the bellboy. 你就跟这位行李员吧。 22. Your baggage will be brought up straight away. 你的行李马上会给你搬上来。 23. The bellboy will take you up. 这位行李员会领你上去。 24. Your luggage will come up separately. 你的行李将单独送上来。 25. Please dont leave anything behind. 请别遗忘你的东西。 指路26. You can take Bus No.12 to the shop. 到那商店你可乘12路公共汽车。27. There is a bus stop just opposite the hotel. 宾馆对面就有公共汽车站。28. Go ahead down the street and turn right at the first crossing. 沿这条马路一直往前走，到第一个十字路口向右拐。29. The Shopping Center is on the second floor. You won t miss it. 购物中心在二楼。你不会看不到的。30. The gift shop is on the first floor, just opposite the elevator. 礼品店在一楼，就在电梯对面。 指方向31. Go straight on and then turn right at the traffic lights. 一直向前走，在红绿灯那里向右拐。 3