CNBECT口试试题及部分答案.doc

CNBECT口语真题及答案Section A1. Why do we package our products?a) To hold the productsb) To protect the products from damagesc) To help sell the products2. What do you consider when you choose a delivery company (快递公司)?a) Speed of serviceb) Reputation (声誉)c) Cost3. Why and how do people proceed with (进行) small talk after exchanging greetings in a business circumstance?a) Function of small talkb) Proper topics for small talkc) Improper topics for small talk.4.What do you think is important of a secretarys job?a) make, answer calls and take messagesb) arrange conferences c)answer letters5. How to select different types of transport (运输) in foreign trade?a) Transporting by airb) Transporting by railc) Transporting by sea6. How to make a good business phone call?a) Start and end appropriatelyb) Make yourself understoodc) Take notes when necessary7. How to apply for a new job?a) find a job vacancyb) prepare written applicationc) prepare for an interview8. What influences the buyers behavior?a) package of the productsb) price c) brand9 How do we promote new products?a) by advertisingb) by attending a trade fairc) by using discount, free offer or gift in selling10. What do you do when attending an interview?a) Punctualityb) Appearancec) confidence11. What shall we do to make and keep a business appointment?a) make contact for a business appointmentb) be punctual to keep an appointmentc) make contact in advance for any change12. What do you do to sell in a hard market（竞争激烈的市场）?a) quality of the productb) relationshipc) service13. What should you consider when choosing a conference center?a) locationb) accommodationc) facilities14. How to prepare for a business travel?a) Book your travelb) Collect related informationc) Pack for travel15. What is important when choosing a hotel for a business travel?a) locationb) facilitiesc) service16. How to deal with a complaint effectively?a) Show concernb) Explain skillfullyc) Offer a solution17. How to prepare a business meeting?a) Arrange the time and placeb) Prepare necessary materialsc) Contact participants18. What to be included in a company introduction?a) Company developmentb) Company structurec) Products or service19. Arrangement for a clients visit a) Accommodationb) Travelc) Entertainment20. How to introduce your company to the potential customers at a trade fair?a) Make self introduction- You are a sales representative of ABC Company.b) Line of products (产品系列) of your company in Companys Show Booth (展台)c) Advantage of your products21. What is important when recruiting staff (招聘员工)？a) Qualificationsb) Experiencec) English level22. What do you consider when choosing a company to work with?a) High salaryb) Opportunity to developc) Good benefits23. How to expand your business market?a) Establish business relations through various channels (渠道，方式)b) Obtain all the necessary information about a new clientc) Search for the help of many promotion sources (促销方式)24. How to leave a telephone message?a) Tell the receiver who you areb) Be brief and clearc) Confirm the important points25. What to include in a job advertisement?a) Company introductionb) Job responsibilityc) Job requirements26. How to manage your time at work? (参考P67， Section 6)a) Make a list of things to dob) Set priority (设置优先)c) Arrange your time for each task27. What do you think is important when invited to sbs house?a) Punctualityb) Dressingc) Gift28.How to get through immigration and customs (移民局和海关)? (参考P93， Section 7)a) Obtain visas（签证）b) Immunizations (防疫注射)c) Additional fees29. How to be successful in a job interview? (参考 P107，Section 6)a) Well-Preparedb) Giving positive first impressionc) Grasping interviewing techniques30. How to properly deal with a complaint? (参考 P122， Section 5)a) Listen attentively and with interestb) Keep calm and ask for the complainants requestc) Follow your organizations complaints procedureSection B Translation1. 您一定是我们盼望已久的客人莫卡帕先生吧。2. 但愿您在（中国）这里逗留愉快。3. 欢迎来到我公司参观，让我向您介绍一下我们的公司。4. 你们每年都花很多钱进行研发和产品升级吗？5. 请让他给我回电话，我整个下午都不会外出。6. 占线，您愿意等一会儿吗？别挂断电话，我给你接通。7. 如果合适的话，我想在明天上午十点召集所有经理们开会。8. 您想让我明天早上打电话提醒你来赴约吗？9. 这仅仅是我们为你起草的一份初步日程安排计划。10. 让工作有条不紊地展开，削减那些无意义的事务。11. 向前一直走到拐角处的邮局，其右边第三条街便是。12. 按下这个按钮，投进钱币；然后等到绿色指示灯亮起。13. 按你的要求，我们为你预订了带浴室的单人房间。14. 我想现在结账。请记到我的账上。15. 求职时，你必须提供申请信、简历以及其他相关文件。16. 我有充沛的精力、高涨的工作热情和许多新想法。17. 17.如果有人投诉，你应表现得乐于给予帮助。18. 鉴于我们的友好业务关系，我方将赔偿你方的短重索赔。19. 因我方市场在下降，希望你方能把价格降低10%.20. 对于订单超过两万件的，我方允许1%的价格折扣。21. 如果贵方价格优惠，而且可以得到我想要得到的佣金，我们就马上订货。22. .铜的智利港船上交货价是每吨20万美元。23. 为了成交/为了做成生意，我们可以做些让步。但我们只能降价2%，不能再降了。24. 我们的产品质量比其他供应商的质量要好，你必须将这一点考虑进去。25. .通常我们只接受保兑的不可撤销的信用证，凭即期汇票支付。26. .我们会在收到你方信用证后两周内装船。27. .如您能尽快结清欠款，我将不胜感激。28. 大量询盘证明我们产品质量过硬。Section C1.Cue Card AYou are making complaints to the seller about damaged consignment. (运送)。You are: Mr. Gucci Rico from Italy, the Manager of Starlight shopping Mall, Milan, ItalyYou complain about the broken packing boxes, damaged silk boluses and stolen silk scarves You demand compensation.1. Cue Card BYou respond to the complaints from the buyer about damaged consignment运送。You are Liu Xing from China, the Manager of Silver Wave Silk Products Import & Export Co. Hangzhou, China.You receive a call complaining about broken packing boxes, damaged silk blouses and stolen silk scarves You are asked for compensation for the loss2.Cue Card ASituation: You are interviewing a job applicant Chen Ping for the position of a salesman in your department store. You are Andy Zhou from the USA, Head of the Human Resources Department, Ocean Department Store, Hefei, China-inquire about the qualifications of the application-want to know how the applicant will respond to the complaint of the customer-want to know then he can start to work2. Cue Card BSituation: You are interviewed for the position of a salesman by Mr Andy Zhou, Head of the Human Resources Department, Ocean Department Store.You are:Chen Ping from China,The job applicant-talk about your qualifications for department store work-talk about how you would respond to the complaint of the customer-tell the employer when you can start to work3. Cue Card ASituation: Ms/Mr Ford and Ms/Mr Yang are talking about the shipment of Order No. 061029.You are :Ms/Mr Ford, the purchasing manager of Lungston Company.-The order is urgently needed, because your retailers asked for advanced delivery.-Ask Mr/Ms Yang to effect shipment 10 days in advance-Inquire of other possibilities for advance shipment.3. Cue Card BSituation: Ms/Mr Ford and Ms/Mr Yang are talking about the shipment of Order No. 061029.You are :Ms/Mr Yang, the sales representative of Pengfei Company.-Its difficult to effect shipment 10 days in advance-The earliest shipment will be on July 5, six days later-Suggest transshipping via Hong Kong. The goods can be received much earlier.-Youll arrange transshipment.4Cue Card ASituation: You are interviewing a job applicant Wang Yan for the position of a senior secretary.You are Ms, Malan from International ABC Group Company, Head of the Human Resources Department,-inquire about the education background-want to know why she left her last job -want to know what made her choose this company4. Cue Card BSituation: You are interviewed for the position of the senior secretary by Ms, Malan, Head of the Human Resources Department, of International ABC Group Company.You are:Estay Tang , The job applicant-talk about your education background-talk about why you left your last job-talk about why you choose this company5. Cue Card ASituation: Ms/Mr Black and Ms/Mr Zhao are talking about the price of CH-06 on the phone.You are:Ms/Mr /Black, the purchasing manager of Green Company-youve received the sample of CH-06-inquire about the price-ask for FOB price-The quotation isnt favorable to you-youll think about the price and make a decision in a few days5. Cue Card BSituation: Ms/Mr Black and Ms/Mr Zhao are talking about the price of CH-06 on the phone.You are:Ms/Mr Zhao, the sales representative of Rongxiang Company-quote the price for CH-06 is USD 30/kg, CIF Boston.-the FOB price is USD 27/kg.-you cant offer a lower price-you recommend Mr Black accept such an offer-the offer is open only for three days6 Cue Card ASituation: You are going to New York to attend an international conference next week. So you phone the agent of the United Airlines to make a reservation. You are:Chang Yanyun from China,A professor in Zhuhai City Polytechnic, Zhuhai, China-book a seat to New York before next Wednesday.-prefer economy class6.Cue Card BSituation: You work in the United Airlines. A customer wants to reserve a seat to New York before next Wednesday. You help customers make airline reservation. You are:Agent of the United Airlines-are asked to book a seat on a flight to New York leaving before next Wednesday.-ask the customers preference of class-ask for the customers address, phone number, and convenience of delivery7Cue Card ASituation: Your manager asks you to make an appointment with the customer-Miles Trading Co. Ltdto discuss the contract. You are: Ma Ying from China, the secretary of Seven Color Children Garments, Zhuhai , China.-phone the customer for a meeting to discuss the contract- suggest another day-fix the time and place7 Cue Card BSituation: You are asked for an appointment with the seller-Seven Color Children Garmentsto discuss the contract.You are:Mr. Gilbert from Britain, the Manager of Miles Trading Co. Ltd, London, UK-receive a call from the Secretary for a meeting to discuss the contract.-suggest a day-decide on the final time and place8Cue Card ASituation: You are Zhang Hong. You are going to travel to Zhuhai for a business meeting over the next weekend. Telephone a travel agency and reserve the following. -round-trip flight-hotel room for two nights.-restaurant recommendation-prices and departure time8 Cue Card BSituation: You work in a travel agency. Listen to A and offer her the following solutions:-Round-trip flight: Air JW Y980 Economy, Y1180 First Class.-Hotel Room for two nights: City Hotel Y260 a night in the downtown area， Relax Hotel Y160 a night near the airport.-Restaurant Recommendation: Sea food Restaurant, average price Y100 a person.9Cue Card ASituation: You are Nick Delwin. You want to speak to Ms. Braun about your contract with her company, W&W. If Ms Braun isnt in the office, leave the following information:-Your name-Telephone number: 347-8910-Calling about changing conditions of your contract with W&W.-You can be reached until 5 oclock at the above number. If Ms Braun calls after 5 oclock, she should call 458-2416.9.Cue Care BSituation: You are a receptionist at W&W. Nick Delwin would like to speak to Ms. Braun, but she is out of the office. Take a message and make sure you get the following information:-Name and telephone number-ask Mr Delwin to spell the surname.-Message Mr Delwin would like to leave for Ms. Braun.-How late can Ms. Braun call Mr Delwin at the given telephone number.10.Cue Card ASituation: You are Jennifer. You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discuss the following with your client:-New line of office supplies including: copy-paper, pens, stationary, mouse-pads and white boards.-You know the customer hasnt ordered any new products during this past year.-Special discount of 15% for orders placed before next Monday.10 Cue Card BSituation: You are Li Mei. You work in an office and receive a telephone call from your local supplier of office supplies. As a matter of fact, you need some new office suppliers, so you are definitely interested in what the salesperson has to offer. Talk about the following: -New pens, stationary and white board. -ask the suppler if they have any special offer -You would like to place an order for 200 packages of copy immediately.11Cue Card ASituation: Your company has ordered certain spare parts for repairing the printing machine but you havent received the order even after the delivery date. So youd like to make a phone call to inquire about the late delivery. You are: Zhang Sheng, the staff member of the Purchasing Department of Xunchi Printing Co., Shanghai, China -You would like to make a call to your supplier -Haidelberg Press to inquire about the late delivery of the goods your company has ordered.-The receptionist puts you through to the manager of the Shipment Department only to find he is not in.-The receptionist asks you to leave a message.11 Cue Card BSituation: Your company failed to deliver the spare parts ordered by a Chinese customer for repairing their printing machine on time. So the customer is calling to make an inquiry about the late delivery.You are Ms. Davis from Germany, the receptionist of Haidelberg Press. -As the receptionist of a German manufacturer of printing machines, you receive a phone call from a Chinese customer inquiring about a late delivery of spare parts. -The customer asks you to put him through to the manager of the Shipment Depart, but he is not in. -So you offer to take a message and promise to tell him as soon as possible.12Cue Card ASituation: You are Mr Wang. You want to book a table in Swan Restaurant for 10 people. Make a phone call.-arrive at 7 in the evening-50 yuan for each- a special room facing the lake12 Cue Card BYou are the receptionist from Swan Restaurant. You receive a call from a customer booking a table. Here is the information he gives you.-arrive at 7 in the evening-50 yuan for each- a special room facing the lake13Cue Card AYou are Helen Turner. You want to book a room from the Swan Hotel. -youll arrive on July 7 and leave on 10th.-a double room with a bath-the room should face the sea and be quiet13 Cue Card BYou are the receptionist from the Swan Hotel. You receive a call from a customer booking a room.Here is the information she gives you.-youll arrive on July 7 and leave on 10th.-a double room with a bath-the room should face the sea and be quiet14Cue Card A You are Peter ODonnell. You have invited a guest, Jens Foss for a drink after work. You arrives early. The guest arrives late and is worried about catching a plane. -greet your guest-offer to buy a drink-thank your guest for help in working on a project together-offer to give your guest a lift to the airport14. Cue Card BYou are Jens Foss. Peter ODonnell has invited you for drink after work. But you arrives late.-greet your host-apologize for being late-thank your host for all his help while youve been visiting-decline alcoholic drink and ask for a soft drink-explain your worries about catching your plane.15Cue Card AYou are George Smith of Walsh Company. You come for the appointment with Mr. Chen, vice-president of a company. Unfortunately, he is occupied at the moment. But you cant wait because you have a meeting at 11. You make an appointment for some other time., for example, tomorrow morning, at 10. 15 Cue Card BYou are the receptionist of a company. A visitor comes to see Mr. Chen, vice-president of your company. You greet him. But Mr. Chen is occupied at the moment, and the visitor cant wait. He wants to make an appointment for tomorrow morning at 10. You Check whether Mr Chen is available.21如果贵方价格优惠，而且可以得到我想要得到的佣金，我们就马上订货。If your prices are favorable, and if I can get the commission I want, I can place an order right now.22. 铜的智利港船上交货价是每吨20万美元。The price for copper is $200,000 per ton FOB Chilean Port.23. 为了成交/为了做成生意，我们可以做些让步。但我们只能降价2%，不能再降了。To In order to conclude the business, we may make some concessions. But we cant do more than a 2% reduction. 24. 我们的产品质量比其他供应商的质量要好，你必须将这一点考虑进去。The quality of our products is much better than that of other suppliers. You should take this into consideration.25. 通常我们只接受保兑的不可撤销的信用证，凭即期汇票支付。As a rule, we only accept confirmed, irrevocable L/C payable by draft at sight.26. 我们会在收到你方信用证后两周内装船。Shipment can be effected within 2 weeks after receipt of your L/C.27. 如您能尽快结清欠款，我将不胜感激。We would appreciate it if you would clear the balance as soon as possible.28. 大量询盘证明我们产品质量过硬。Heavy inquiries witness the quality of our products. Section A 1. Why do we package our products? To hold the productsl To protect the products from damagesl To help sell the productsl Today my topic is “Why do we package our products ”./Today Id like to talk about why we package our products. In my opinion, there are three reasons for packaging our products. First. Packages also. Furthermore, So, it is really important to Packaging serves many purposes. First, it holds the product. Products must be contained so that they can be moved from one place to another conveniently. Without packaging, products will spill, scatter or be lost. Packaging also plays an important role in protecting the product. Package is designed to ensure that the product