门店销售常用英语话术.doc

门店销售常用英语话术一、销售流程式顾客走进商店时，店员经常一边说May I help you?，一边走近顾客。同义句：Can I help you?What can I do for you?How may I help you? 顾客可能说：我想买件套装。Id like a suit. 我在找一种包。Im looking for a . bag.Im looking for a black, leather bag. (我在找一种黑色的皮包。) 店员可回答：Hows this? (这个怎么样?) 如果顾客说：我只看看。Im just looking. *没有特别想买的意思。Just looking.Just browsing.I dont need any help.Im just browsing.No just yet. (还不需要。) 店员可以回答：您有什么需要帮助的尽管说。If you need any help, let me know. *这是店员对顾客常用的一种说法。顾客看中某样东西：这双鞋真漂亮!These shoes are great!These shoes are wonderful.这个多少钱?How much is this?How much does this cost?What does this cost?What is the price of this?How much? *比较生硬的感觉。如果顾客要讲价，会说：太贵了!Thats expensive!Thats expensive! (太贵了!)How expensive! (怎么这么贵!)Thats too much! (太贵了!)如果顾客觉得很划算，直接想买：真便宜!Thats cheap!How cheap! (怎么这么便宜!) 关于尺寸颜色的：这种衬衫有小号的吗?Do you have this shirt in a small?Do you have this shirt in a small? (这种衬衫有小号的吗?)Do you have this shirt in a smaller size?这种毛衣有红色的吗?Do you have this sweater in red? 店员要查库存可以说：Let me check. (我给你找找。) 顾客要试穿会说：我可以试穿吗?May I try it on? *try on 表示“试穿、戴(衣服、帽子、眼镜)”。May I try it on? (我可以试试吗?)店员应回答：Sure. Let me help you. (当然，我来帮你。)顾客会问：试衣间在哪儿?Where is the fitting room?Where is the fitting room? (试衣间在哪儿?)Where is the dressing room.店员指路：Right this way, maam. (请往这边，女士。)顾客觉得尺寸不合适：我穿着太小。Its too small for me. *其反意为Its too big for me.(我穿着太大。)Its a little bit tight. (有点儿紧。)Its loose.(有点儿松。)Its long. (长了。)Its short. (短了。)尺寸正合适：这套衣服正合适。This suit fits perfectly.This suit is perfect for me.这个真不错。This is nice.This is good.这个比较好。This is better. *用于进行各种各样的比较之后，还是这个比较好的情况。 店员可以提供另一件商品给顾客选择：How do you like it? (你看这个怎么样?)This is better. (这个比较好。)I like this better.Thats more like it.这条裙子和这件上衣挺配的，是吧?This skirt matches this blouse, doesnt it?This skirt matches this blouse, doesnt it? (这条裙子和这件上衣挺配的，是吧?)Yes, they look great together. (是的，看上去很配套。)This skirt and this blouse go together well.你觉得哪个好?Which is better?Which one do you like better? (你喜欢哪一个?)Which one do you think is better?两个我都想要。I want both of them.I want them both.I dont want either of them. (两个都不想要。)太艳了。Its too flashy.Its too flashy. (这件太艳了!)We have a more plain looking one. (我们也有素净点儿的。)Its too gaudy.Its too loud.老气。Its too plain.Its too conservative.Its too bland.顾客想改衣服时：您能给锁边吗?Would you hem it? *hem “(衣服的)边沿，边缘下摆的缝边”。Would you alter it? Would you shorten it? 您能改短吗? 谈价钱：多少钱?How much is it?How much does it cost?Could you tell me how much it is? (您能告诉我多少钱吗?)直接拿走：我要这个。Ill take this one.Ill take this one. (我要这个。)All right, maam. (好的。)Id like this one.Id like to buy this one. (我要买这个。)Ill get this one.店员可以问：您用现金还是卡?Will that be cash or charge?Cash or charge?Will you be paying by cash or credit card?Would you like to pay by cash or charge?顾客可以说：现金。Cash, please.卡。Charge, please.我可以用VISA卡吗?Can I use VISA?Do you accept VISA?Do you take VISA?我可以分期付款吗?Can I pay by installment payment?我可以付港元吗?Can I pay in Hongkong dollar?Do you take Hongkong dollar?Do you accept Hongkong dollar?最后包装一下：请给包一下。Please wrap it.要收据：Do you have a receipt? (您有收据吗?)退换货：我想退货。Id like to return this.Id like to return this. (我想退货。)您能给我换一下这个吗?Could you exchange this, please?这儿有点儿脏。Its got a stain. / It has a stain.可以退款吗?Can I have a refund? *refund “退款”。Id like to get a refund, please. (我想退款。)Id like a refund, please. (请退款吧。)Id like my money back, please. (请把钱退给我吧。)讲价：能再便宜一些吗?Would you give me a discount?Would you give me a discount? (能再便宜一些吗?)This is a discount price. (这已经是打过折的价钱了。)Can you make it cheaper? 店员说不能再降价了：不满意就算了。Take it or leave it. *多用于商业的买卖中，向对方表示“就这价钱”、“随便你”、“不中意就别买了”，或“在出示的价格范围内您考虑买还是不买”，特别在商业谈判中常用。Accept it or reject it.Be satisfied with it or get nothing.Thats my only offer.Thats my last offer.Thats my final offer.二、销售常用提问话术欢迎光临！ Welcome!我可以为您服务吗？ Hello, May I help you?给您买还是给别人买？ Is it for you or for others?给男孩还是女孩？ For boy or girl?他/她多大了？ How old is he/she?这边有很多款，你自己可以挑选，看看有没有自己喜欢的。Its a lot of styles here, you can pick out yourself, check these out, which is your favorite?请问想买T恤还是牛仔裤? Excuse me, would you like T-shirt or jeans?这件您喜欢吗？ Do you like this one? / How about this one?您喜欢这个款式吗？ Do you like this design?您喜欢什么颜色？ What color do you like?我们有红色、浅蓝和白色。We have red, light blue and white!这个颜色怎么样？ What about this color？您穿多大型号？ What is your size?我找一件给您试试好吗？ May I pick one that you can fit on?您可以试试。 You can try it on!这个尺码穿得合身吗？ Is this size fit you? / Is this your size?试衣间在那里。 The fitting-room is over there!请随我来。 Please follow me!这件衬衣配你的裤子。 This shirt can match your pants.这件看起来很好！ This one looks good!合适吗？ Does it fit?它非常适合您。 It fits you very well.您穿着真漂亮。 You look beautiful in.大号现在没货了。 Queen-size is not stored now!明天下午能到。 Its available tomorrow afternoon.这款很受欢迎。 This design is popular.它很畅销。 It sells like hot cake.多少钱？ How much is it? / Whats the price? / How much does it cost?五十九元。 Its fifty-nine yuan.太贵了。 Its too expensive.纯棉面料，穿起来舒服。 The material is pure cotton. Its comfortable to wear.这种材料质量很好。 This material is good quality and holds quite well.品质优良。 Quality is excellent/ superior/ very good/ fine.物有所值。 You will get what you pay for. / Its good value for money.我可以给你打八折。 I can give you a 20% discount.这款打完扣是48元。 Its price is fourty-eight after rebate.不用谢。（这是我的职责） Its mypleasure.欢迎下次光临。 Welcome next time!尺寸size 价格price 面料material 款式design 打折discount 可得的，有用的available三、模拟销售，顾客买鞋子卖家: Hello, how may I help you? （您好，有什么能帮您的吗?）买家: Hi, Im looking for a pair of mens shoes for my husband.（你好，我买一双男鞋给我先生。）卖家: What do you think of this pair? I have these in brown too, would you like to have a look?（您觉得这双怎么样? 这双我也有咖啡色的。）买家: Are they real cowhide?（这鞋是真牛皮的吗?）卖家: Yes, they are 100% genuine cowhide. These shoes have newly arrived for the coming season.（是的，这鞋是100%牛皮做的，而且这双鞋是刚进店本季最流行的一款。）买家: Could you please get me a pair of size 41 in brown please.（麻烦你能帮我拿一双41号咖啡色的吗?）卖家: Of course!（当然可以!）买家: How much are they?（多少钱啊?）卖家: Well, I dont usually give discounts on newly arrived shoes, however, you seem to really like these shoes and you really want to buy them for your husband, Ill give you 10% off the original price.（我们店里新进的货一般是不打折的，但是既然您看上去是挺喜欢这鞋的，而且真想买给您先生，我们今天就给您打九折吧!）买家: Thats wonderful, thank you very much!（那太好了，谢谢!）四、标准服装术语（词汇）1、 综合类服饰 apparel and accessories：衣着。装饰和保护人体的物品总称，包括服装、帽子、围巾、领带、手套、袜子等。服装 apparel；garments；clothes：衣服、衣裳。穿于人体起保护和装饰作用的制品。时装 fashion：在一定时间、地域内，为一大部分人所接受的新款流行服装。成衣 ready-to-wear定制服装 tailor made中式服装 Chinese costume西式服装 Western costume民族服装 ethnic costume上装 tops下装 bottoms套装 suits连身装 cover all内衣 underwear外衣 outerwear男装 Young Mens wear：适合于成年男子穿着的服装。女装 Misses wear 适合于成年女子穿着的服装。少男服装 boys clothes少女服装 girls clothes儿童服装 childrens wear婴幼儿服装 infants wear：适合于年龄在24个月及以内的婴幼儿穿着的服装。功能性服装 onfunctional garments职业服 work wear防护服 protective work wear运动服 sportswear：适合于运动时穿着的服装，又称为运动装，如登山服、滑雪服等。休闲服 casual wear：人们在闲暇生活中从事各种活动所穿的服装。与运动服有相当大比例的重合部分。礼服 formal wear舞台服 stage costume家居服 dressing gown孕妇装 maternity dress针织服装 knitted garments机织服装 woven garments：又称为梭织服装。毛呢服装 woollen garments棉类服装 cotton garments麻类服装 bast garments丝绸服装 silk garments化纤类服装 synthetic-made garments毛皮服装 fur garments皮革服装 leather gamrnets人造毛皮服装 fake fur garments人造革服装 fake leather garments牛仔服装 jeans wear防寒服 cold protective clothing棉服装 padded garments羽绒服装 down wear2 服装成品西服 tailored suit中山装 Zhongshan Zhuang军便装 military jacket青年装 young mens jacket茄克衫 jacket猎装 safari jacket衬衫 shirt（男）；blouses（女）中西式上衣 Chinese and Western-style coat中式上衣 Chinese style coat背心 vest：又称“马甲”，仅有前后衣身的无袖上衣。文胸 brassiere连衣裙 dress旗袍裙 Qipao style skirt斜裙 A-line skirt喇叭裙 flare skirt超短裙 miniskirt褶裙 pleated skirt节裙 tiered skirt筒裙 straight skirt西服裙 tailored skirt西裤 tailored trousers西短裤 tailored shorts中式裤 Chinese style slack背带裤 overall马裤 riding breeches灯笼裤 knickerbockers裙裤 culottes牛仔裤 jeans连衣裤 jumpsuit喇叭裤 bell-bottom trousers棉裤 padded pants羽绒裤 down pants超短裤 mini shorts雨裤 rain-proof pants内裤 underpants三角裤 briefs沙滩裤 beach shorts比基尼 bikini：也称为“三点式游泳衣”。泳装 swimming wear紧身服 body fitting garments风雨衣 all-weather coat风衣 trench coat雨衣 raincoat披风 cape：无袖，披在肩上的防风外衣。斗篷 mantle：有帽子的披风。大衣 overcoat旗袍 Qipao睡衣套 pyjamas睡袍 nightgown新娘礼服 wedding gown晚礼服 evening wear燕尾服 morning coat3 服装部位、部件上装部位前身 front肩缝 shoulder seam领嘴 collar notch门襟 closure：锁眼的衣片。里襟 under fly：钉扣的衣片。门襟止口 front edge门襟翻边 placket：外翻的门襟边。止口圆角 front cut搭门 overlap扣眼 buttonhole眼距 buttonhole spacing假眼 mock button hole滚眼 button loop：用面料做的扣眼。扣位 button placement：钮扣的位置。单排扣 single breasted双排扣 double breasted驳头 lapel平驳头 notch lapel戗驳头 peak lapel驳口 roll line串口 gorge下盘头 stand collar head袖窿 armhole：又称为袖孔。袖山 sleeve top袖口 cuff衬衫袖口 shirt sleeve cuff橡筋袖口 elastic cuff罗纹袖口 rib cuff胸部 chest腰节 waist line摆缝 side seam底边 hem前后披肩 shoulder piece前过肩 front yoke领省 neckline dart前肩省 bust dart胁省 pocket dart前腰省 front waist dart横省 side dart肚省 fish dart前身通省 front open dart刀背缝 princess seam后身 back总肩 across back shoulder后过肩 back yoke背缝 center back seam背叉 vent摆叉 side vent后搭门 back overlap领窝 neck line后领省 back neck dart后肩省 back shoulder dart后腰省 back waist dart后身通省 back open dart上装部件 tops parts领 collar立领 stand collar翻折领 fold-over collar底领 collar stand。又称为领座。翻领 lapel领上口 roll collar领下口 collar neckline领里口 collar stand line领外口 style line领豁口 collar notch倒挂领 Ulster collar中山服领 Zhongshan collar中式领 mandarin collar衬衫领 shirt collar两用领 convertible collar尖领 V-neck圆领 crew neck方领 square neck青果领 shawl collar燕子领 wing collar荷叶边领 ruffled collar海军领 sailor collar扎结领 tie collar圆形领口 round neckline方形领口 square necklineV形领口 V-neckline一字形领口 boat neckline鸡心领领口 sweetheart neckline袖 sleeve袖头 cuff button：又称为袖卡夫。双袖头 folding cuff袖叉 sleeve vent袖叉条 sleeve placket大袖 top sleeve：衣袖的大片。小袖 under sleeve：衣袖的小片。袖中缝 sleeve center line前袖缝 inseam后袖缝 elbow seam袖底缝 sleeve line衬衫袖 shirt sleeve圆袖 set-in sleeve：在臂根围与衣身接合的袖型。连袖 kimono sleeve：衣袖相连，有中缝的袖型。连肩袖 raglan sleeve：又称为插肩袖。中缝圆袖 raglan sleeve with center seam：中间有缝的圆袖，又称为连肩袖。喇叭袖 flare sleeve灯笼袖 puff sleeve蝙蝠袖 batwing sleeve泡泡袖 bishop sleeve花瓣袖 petal sleeve口袋 pocket插袋 vertical pocket贴袋 patch pocket开袋 slit pocket双嵌线袋 double jet pocket单嵌线袋 single jet pocket卡袋 card pocket：放名片、卡片的小袋。手巾袋 breast pocket袋爿袋 welt pocket：装有袋爿的开袋。眼镜袋 glasses pocket里袋 inside pocket锯齿形里袋 saw-tooth edge trimmed inside pocket：又称为三角形里袋。有盖贴袋 flapped patch pocket压爿贴袋 patch pocket with topstitched box pleat吊袋 Zhongshan Zhuang pocket：又称为老虎袋。风琴袋 bellow pocket暗裥袋 patch pocket with inverted pleat明裥袋 patch pocket with box pleat小部件 small parts领袢 collar tab吊袢 hangtag loop肩袢 epaulet腰袢 waist tab下摆袢 bottom tab袖袢 sleeve tab脚口袢 leg opening tab线袢 French tack挂面 facing：又称为贴边。耳朵皮 flange：在前身里与挂面处拼接做里袋的一块面料。滚边 bias strip压条 band腰带 waistband塔克 tuck：衣服上有规则的装饰褶。袋盖 pocket flap衬布 interlining前身衬 front interlining驳头衬 lapel interlining胸衬 chest interlining下节衬 interlining under the waist line领衬 collar interlining肩头衬 domette帮胸衬 bias strip袋角衬 pocket reinforcement patch底边衬 hem interlining袖头衬 cuff interlining挂面衬 front facing interlining腰头衬 waist band interlining袋牵布 patch stay牵条 tape下装部位 bottoms横裆 crotch：上裆下部最宽的部位。上裆 crotch depth：腰头上口至横裆间的部位，又称为直裆。中裆 knee：一般为裤脚口至臀围线的二分之一处的部位。烫迹线 creas press裤脚口 leg opening裤卷脚 turn-up cuff脚口折边 hem侧缝 side seam腰缝 waistband seam下裆缝 inseam小裆缝 front crotch seam前裆缝 front crotch seam后裆缝 back crotch seam腰头 waistband top腰头上口 upper side of waistband腰里 waistband lining裤（裙）腰省 waist dart裤（裙）裥 pleat下装部件 bottoms parts侧缝直袋 side pocket侧缝斜袋 slant pocket侧缝横袋 cross pocket表袋 watch pocket后袋 hip pocket过腰 waistband膝盖绸 knee kicker贴脚条 heel stay门襟 fly facing：位于裤、裙开合处，用以锁眼或装一侧拉链的部件。里襟 fly shield：位于裤、裙开合处，用以钉钮扣或装一侧拉链的部件。里襟尖嘴 button tab at fly shield小裤底 front crotch stay：小档部位的里布。大裆底 back crotch stay：后裆部位的里布。过桥 trouser curtain：里襟里布延长的条状部件，用以覆盖十字裆缝。串带 belt-loop雨水布 trouser curtain：遮盖腰头衬布的里布。袋布 pocket bag垫袋布 pocket mouth stay：袋口处垫在袋布上的条料。4 服装设计款式 style：服装的式样。造型 silhouette：服装的外形轮廓。结构 garment construction基础线 basic line：结构制图过程中使用的纵向和横向的基础线条。轮廓线 outline：构成成型服装或服装部件的外部造型的线条。结构线 construction line：服装图样上，表示服装部件裁剪、缝纫结构变化的线条。效果图 fashion drawing款式图 working sketch结构图 cutting illustration：又称为裁剪图。示意图 sketch map展示图 flat patternmaking分解图 detail sketch5 服装工艺操作检查原辅料 material inspection验色差 colour shade inspection查疵点 inspection for defect查污渍 inspection for spot分幅宽 fabrics width grouping查衬布色泽 checking interlining查纬斜 inspection for skewness复米 roll length audit：复查每匹原、辅料的长度理化试验 physical and chemical test裁剪 cutting烫原辅料 wrinkle removal自然回缩 fabric relaxing排料 layout计算机裁剪 computer aided cutting服装CAM clothing computer-aided manufacturing服装CAD computer-aided garment design铺料 spreading划样 marking：用样板或漏划按不同规格在原料上划出衣片裁剪线条。版样 pattern：记录服装结构图及相关技术规定（缝份、布纹方向、对位点、规格等）的纸板的统称。纸样 paper pattern：软质纸的版样。板样 pasteboard pattern：硬质纸的版样，亦称样板。布样 cloth pattern：布质的版样、立裁中产生的版样。复查划样 marker audit裁剪 cutting钻眼 drilling打刀口 notching：又称为打剪口。分片 identifying and bundling：裁片分开整理。打粉印 chalking：用粉片在裁片上做出缝制标记。编号 numbering：裁好的衣片按顺序编上号码。查裁片刀口 checking notches配零料 assigning sundries钉标签 attaching label：将有顺序号的标签钉在衣片上。验片 cut piece inspection织补 darning换片 changing defective pieces冲上下领衬 punching collar interlining冲袖头衬 punching cuff interlining缝制 sewing （节选） 修片 trimming pieces 打线丁 making tailors tack 环缝 overcasting stitches 缉省缝 sewing darts 烫省缝 pressing dart open 归拔前片 blocking front piece 烫衬 pressing interlining 粘衬 pressing interfacing 敷袖窿牵条 taping armhole 合摆缝 joining side seam 倒钩袖窿 back-stitching armhole 合肩缝 joining shoulder seam 分烫肩缝 pressing open shoulder seam 绱袖 setting in sleeve 纟乔领下口 slip-stitching collar to garments 纟乔底边 blind stitching hem 定眼位 marking button position 开扣眼 cutting buttonhole 绱袋 attaching pocket to garment 粘衬 fusing interlining 绱过肩 setting back yoke 缉明线 top stitching 绱袖头 attaching cuff to sleeve 定扣位 marking button position 钉扣 sewing button 绗棉 quilting 钉扣袢 sewing button loop 钉领钩袢 attaching hook and eye 镶边 making bias binding as a decorative trim 绱拉链 attaching zipper 绱门袢 attaching fly facing 绱里襟 attaching fly shield 绱腰头 sewing on waistband 绱串带袢 tacking loops to waistband 绱雨水布 attaching trouser curtain 合下裆缝 joining inseam 合前后缝 joining crotch 封小裆 bartacking front crotch 花绷十字缝 cross-stitching crotch 扣烫贴脚布 folding and pressing heel stay 抽碎褶 gathering 叠顺褶 forming and stitching flat pleats 拉线襻 making French tack针距 stitch size spacing缝型 seam types包缝 overlock stitch明包缝 flat felled seam暗包缝 welt seam来去缝 French seam分缝 open seam坐倒缝 plain seam坐缉缝 lap seam分缉缝 double top-stitched seam压缉缝 top-stitched lapped seam漏落缝 self-bound seam with sink stitch，又称灌缝。分坐缉缝 top-stitched open seam6、各类针法 kinds of stitch撩针 running stitch（扌寨）针 baste stitch暗（纟乔）针 blind stitch明（纟乔）针 slant stitch倒钩针 back stitch倒回针 back stitch绗针 quilting锁针 buttonhole stitch打套结 bar tack7、服装成品缺陷领部位缺陷 defects in collar领外口松 collar outer edge too loose领外口紧 collar outer edge too tight领面紧 top collar too tight领面松 top collar too loose领里探出 collar band too long领里缩进 collar band too short绱领偏斜 unmatched collar底领起皱起绺 crimpy collar band领窝不平 uneven neckline后领窝起涌 circular wrinkle below back neckline底领外露 top collar uncover collar band起泡 crimpy top collar驳头外口送 lapel outer edge too loose驳头外口紧 lapel outer edge too tight驳头反翘 lapel sticking up驳头起皱 puckering lapel驳口不直 uneven breakline串口不直 uneven gorge line领卡脖 tight neckline领离脖 loose neckline衣片部位缺陷 defects in pieces底边起绺 uneven hem背叉搅 crossed vent背叉豁 unmeet vent后背下沉 back defect肩缝不顺直 shoulder seam defect绺肩 puckering on shoulder塌肩 sloping shoulders后身吊 bodice back too short塌胸 hollow chest省尖起泡 dart bubble腰胁不平服 wrong waist shaping袋部位缺陷 defects in pocket袋盖反翘 flap sticking up袋盖止口反吐 unfavoring flap袋盖不顺直 uneven flap edge袋口角不平 bound pocket defect袋口裂 unmeet bound pocket mouth袋口不方正 pocket mouth defect袋、袋盖丝绺不正 pocket or flap out grain袋形走样 deformed pocket门襟部位缺陷 defects in closure止口反吐 unfavoring front edge止口角不方正 front edge defect止口反翘 front edge sticking up止口不顺直 uneven front edge止口搅 crossed front edge止口豁 unmeet front edge绱拉链起绺 uneven zipper门里襟长短 unmatched front fly袖子部位缺陷 defects in sleeve前袖缝外翻 sleeve inseam swing out袖子偏前 sleeve hangs forward swing袖子偏后 sleeve hangs back swing绱袖不圆顺 uneven armhole袖子起吊 sleeve defect袖口起绺 uneven sleeve opening袖里拧 twist sleeve lining裉窝起绺 wrinkle lower armhole抬裉缝起绺 tight lower armhole裤腰部位缺陷 defects in waist of pants腰头探出 waistband extansion腰缝起皱 uneven waist seam腰缝下口涌 unmatched waist line裤裆部位缺陷 defects in crotch夹裆 tight crotch兜裆 short crotch后裆下垂 baggy seat裆缝断线 thread breakage at crotch seam小裆起绺 wrinkle front crotch里襟起皱 wrinkle fly shield小裆豁口 thread breakage at front crotch门襟起绺 uneven fly facing下裆十字缝错位 unmatched crotch cross门襟止口反吐 unfavoring fly facing裤脚裙身部位缺陷 defects in body of pants and skirt烫迹线外撇 creasing of leg curve to sideseam烫迹线内撇 creasing of leg curve to inseam裤脚前后 unbalanced legs吊脚 uneven leg裤下口不齐 uneven leg hem裤脚不对称 unsymmetrical leg裙裥豁开 unmeet pleat裙身吊 hem pull up and stand away裙浪不匀 uneven skirt flare裙底边不圆顺 uneven skirt hem线路 seam缉线