旅游英语试卷.doc

系 年级 专业 班 姓名： 学号： 封 装 线 宿迁学院20112012学年度第一学期期末考试旅游英语试卷 闭卷 A卷 出卷人：考试时间：120分钟 2008级 商务英语 专业 本科使用题号一二三四五六七总分合分人分值10103015151010100得分得分评卷人复查人I. Explain the following terms with simple words: (2*5) 1. UNWTO_2. the Dragon Boat Festival_3. MICE_4. Red Tourism_5. UNESCO_得分评卷人复查人II. Decide whether the following statements are true (T) or false (F): (2*5) ( ) 1. Rural tourism is a concept which includes all tourist activity in rural areas.( ) 2. The Great Wall was inscribed on the UNESCO World Heritage List in 1987.( ) 3. Hospitality industry is in an unchanging market. ( ) 4. The competition for a hotel comes not only from other hotels, but also from the discovery by the worlds elite of new places. ( ) 5. Suzhou classical gardens occupy a unique and irreplaceable position in the history of world landscape gardening, and have high value for the study of Chinese landscape gardening, architecture, culture, aesthetics, philosophy and folklore.得分评卷人复查人III. Translate the following into Chinese or English: (2*15) English Chinese1. warm spring bath _2. _ 直达航班3. currency exchange _4. 固定线路5. charter inclusive tour _6. 旅游景点7. hospitality industry _8. 淮扬菜9. takeout (food) _10. 生态游11. a package tour _12. 经贸合作13. coastal resort _14. 基础设施建设15. press conference _得分评卷人复查人VI. Read the following passage and answer questions: (3*5) In the labor-intensive hospitality industry, more than 30% of all sales revenue is typically used to meet payroll costs. This fact underscores the importance of the supervisors role in managing productivity and controlling labor costs. No hospitality operation can afford unproductive employees or wasted labor hours. Productivity standards define the acceptable quantity of work to be done by trained employees who perform their work according to established performance standards. Performance standards establish the quality of work that must be done. Since performance requirements vary in relation to the unique needs and requirements of each hospitality operation, it is impossible to identify productivity standards that would apply throughout the industry. For example, at a hotel offering mid-range service, the supervisor determines that a fully-trained room attendant can meet performance standards by cleaning a guestroom in approximately 27 minutes. Similar observations and calculations would be made for other positions in the housekeeping department, such as for inspectors, housekeeping people, lobby attendants, etc. Just as the productivity standards for room attendants vary with the size of a guestroom and the types of furnishings that need to be cleaned, so productivity standards for dining room positions vary with the style of service and the specific menu items served during different meal periods. A hotel manager should also effectively balance performance standards and productivity standards. For example, if quality expectations are set too high, the quantity of work that can be done accordingly may be unacceptably low. Overtime pay for current employees and or the scheduling of additional staff may be needed to ensure that all the work gets done. However, the increased labor expense of scheduling additional staff may be unacceptable in light of the departments budgeted labor expense. On the other hand, if quality expectations are set too low, the quantity of work that can be done may by unacceptably high. In this case, labor expense may be significantly below the amount planned for by the departments budget. However, low performance standards may not meet the expectations of guests. Complaints from guests about poor service can affect an operations future profits in at least two significant ways:v Repeat business declines as dissatisfied guests choose not to come back.v New business suffers as negative word-of-mouth advertising from dissatisfied guests drives away potential guests. Balancing quality and quantity expectations results in realistic productivity standards. These productivity standards should form the basis for budgeting the departments labor expense and for planning staffing requirements. 1. What is the main reason for a supervisor to carefully manage the productivity in hotel operation?_2. What are the productivity standards?_3. Can we use the same productivity standards for all the hotels operation?_4. Why should we balance performance standards and productivity standards?_5. Why should we pay more attention to word-of-mouth?_得分评卷人复查人V. Translate the following sentences into English: (3*5 ) 1. 前台员工的职责包括办理、取消、修改预订，以及填写和发送酒店的确认信。_2. 服务员，能不能把菜单拿过来？我想再点些东西。_3. 毫无疑问，电脑和电视是信息交流的重要工具。_4. 我们领导今晚有会不能前来，我代表他向你们致谢。_5. 目前政府工作主要致力于环保。_得分评卷人复查人VI. Translate the following article into Chinese: (10 ) The tourism industry has exploded in recent decades and the number of travelers grows year after year. Quicker, cheaper, and safer transportation to almost every corner of the globe is one reason for this growth. A second reason is the explosion in the number of the worlds citizens who now have the leisure time and money to travel. The longer lives and better health of many of the worlds people is a third reason. Finally, global communications available everywhere make people more aware of the wondrous sites of the world and t