TLIO507C - Plan and manage security procedures for the enterprise version2企业安全流程的计划和管理.doc

TLIO507C Plan and manage security procedures February 2008 Version 1 Page i of 28 Diploma in Logistics Learning and Assessment Material TLIO507C PLAN AND MANAGE SECURITY PROCEDURES FOR THE ENTERPRISE 企业安全流程的计划和管理企业安全流程的计划和管理 TLIO507C Plan and manage security procedures February 2008 Version 1 Page ii of 28 Contents Why do you need security procedures 3 Electronic security 5 Employee hiring 6 Management vigilance 6 Receiving 6 Returned goods What are some common sense measures you can take 7 Hire the Right People 7 Monitor and Check Frequently 8 Focus Security Systems and Processes Internally as well as Externally 8 Utilise Warehouse Equipment that Secures Areas 8 Read and Update your Knowledge 9 Avoiding Cargo Theft at the Point of Loading there are no customers to shoplift and external thieves often work with an employee to gain access or information The threat to your inventory and profitability is significant It costs you in lost inventory higher insurance premiums and personnel turnover A recent study reveals that security managers attribute more than 48 percent of theft to employees Hire the Right People It starts with hiring the right people which is easier said than done You can reduce your risks with personnel steps like checking references and backgrounds of your applicants TLIO507C Plan and manage security procedures February 2008 Version 1 Page 8 of 28 Look for criminal records especially for those you re going to trust with access to areas with highly desirable inventory Even mundane inventory will be pilfered at surprisingly high rates if you have the wrong people in place Rotate staff through all jobs It allows other worker to check on each other honesty Happy workers as less likely to steal from their employer Monitor and Check Frequently Look toward your inventory monitoring processes to also provide some answers on theft If you know what inventory stock you have and what you re supposed to have at any given point identifying the people responsible for the theft is much easier If it goes on for weeks or months before you know about it the damage has already been done and you probably won t recoup the losses It s best to check early and often For extreme cases there are companies that specialize in undercover operations and surveillance Often they will discover problems that undermine productivity as well as theft Focus Security Systems and Processes Internally as well as Externally Sufficient monitoring systems should be considered for high risk areas too Camera and surveillance systems are good but something as simple and inexpensive as unscheduled walk throughs are very effective theft deterrents Unpredictability is the key Your information should be timely but your walk throughs in the warehouse should be something that you do frequently and without a fixed schedule Watch your loading docks and platforms they re very easy places for a thief to remove stolen property often in partnership with an outsider Your security system is typically designed to protect your facility from outside thieves How much emphasis does it put on employee theft Utilise Warehouse Equipment that Secures Areas Equipment solutions are possible as well You can look at such items as security mirrors that give you visibility into closed areas around corners and into hallways Wire Partitions and Security Cages will tightly control access You can also limit access to an area with Folding Security Gates if you need flexibility and door coverage TLIO507C Plan and manage security procedures February 2008 Version 1 Page 9 of 28 Lockable wire cabinets and lockers can provide pilferage deterrence and protection in the right situation There are other products that can lock a pallet rack bay or a shelving unit down allowing you to combine security and storage into the same process Security focused storage equipment is not the sole answer of course but its role is often understated Read and Update your Knowledge The Customs department has published warehouse security information for companies dealing with Customs issues on its website Many of its recommendations are common sense and apply to general warehousing as well as customs specific operations One common sense recommendation is that you separate shipping docks from employee parking lots making it much more difficult to remove items from the warehouse No single thing will reduce theft but a combination of processes hiring standards security systems and equipment can combine to help you improve your operation and eliminate losses associated with internal inventory pilferage Avoiding Cargo Theft at the Point of Loading consider providing a lounge area away from inventory and loading docks if possible Install security systems and procedures that make it difficult for theft Drivers will go to other companies where Secure your storage areas Utilise security partitions cages and security cabinets to lock up things that are particularly desirable to thieves as quickly as possible when they are received Keep them locked up until you must unlock them before shipping A number of available accessories can transform standard pallet racking and shelving into secure areas that you can control Move cargo from receiving into these secure devices as soon as possible On the shipping side move it from them into trucks in the same quick manner Don t let things sit around the dock doors unattended and unlocked TLIO507C Plan and manage security procedures February 2008 Version 1 Page 11 of 28 Make sure all doors and windows have locks Going further consider the reason a particular door or window exists at all When it isn t being used for business reasons or safety reasons why keep it at all You should consult safety experts in advance of permanently sealing a door Get involved with the process Nothing is more effective than watching and participating at random Go to the docks talk to people and make sure they know you know who they are and what they re doing This doesn t have to be an onerous process a friendly conversation works wonders Criminals play a percentage game They won t steal if the percentages shift even a little The presence of a watcher can help to do that and make them wary for days Make sure merchandise isn t left unattended for long periods of time It s folly to allow valuable inventory to stack up unwatched in the receiving department Get it loaded into stock whenever possible For those periods when you can t load it into normal storage look to solutions such as portable lockable security carts that can stow it away safely wherever it sits If it s palletised get it shrink wrapped so that getting at it requires more effort and more visibility Use seals that are difficult to reseal once they ve been broken Such tools as self voiding tape and water gum tape make it hard for thieves to hide what they ve done If they break a carton seal it s visible In the case of a trucker working with a warehouse employee this can be particularly effective Consider electronic security systems and surveillance You can monitor movements in the warehouse using these tools Your insurance company may provide better rates to you if you have them and they are great deterrence Simple tricks such as installing a dome mirror or an opaque camera dome may deter some people It lets them know that you re paying attention In the end nothing is foolproof but a combination of common sense tactics equipment and awareness can significantly cut your chance of losses Consider the way people steal cars no thief can be stopped by a car alarm or steering wheel attachment but they may move on to cars that don t have these devices Your efforts aren t meant to create a totally secure environment very little can make that happen Your shipping and receiving area should become a hard target too risky for thieves to consider TLIO507C Plan and manage security procedures February 2008 Version 1 Page 12 of 28 Lay out your warehouse for security how your warehouse layout can deter inventory theft pilferage and shrinkage The drawing below illustrates some common security flaws in a typical warehouse and demonstrates ways you can utilise layout to reduce the opportunities for theft TLIO507C Plan and manage security procedures February 2008 Version 1 Page 13 of 28 Analysis Warehouse Security TLIO507C Plan and manage security procedures February 2008 Version 1 Page 14 of 28 Dumpsters and other Containers It s a poor idea to place a dumpster or other bins large containers scrap vessels or empty drums near an accessible door They can become ideal places for thieves to hide stolen goods for later pickup and removal to cars If you cannot position your dumpster in a way that discourages thievery consider making it lockable so that access is difficult to unauthorised personnel searching it frequently and letting people know it is monitored Total number of Doors This warehouse has far too many doors There should only be one that is open and there should be a guard or other employee in charge of watching this door If fire regulations require more than one door use bars that set off an alarm if the doors are opened Close loading dock doors that are not in used Stopping people looking into the warehouse can reduce opportunities Control which doors and areas drivers can use Staging Area This staging area may be too close to the loading docks If no one is around to keep an eye out it would be easy to take something and put it in a truck Despatch and Receiving Doors The receiving dock and the shipping dock are too close together and there is no barrier between them It would be easy to transfer goods from one truck and put them into another Erect a barrier between the doors if they are in place already with easy cross access between them The best option is to have the dispatch and receiving doors at opposite sides of the factory Employee Parking This parking area is too accessible to an employee who might steal inventory The door is very close to the parking lot making it easy to take things from the warehouse out to cars It s best to have parking separated by a comfortable distance from the warehouse doors making it more difficult to transport pilfered items Best case scenario is to have a fence separating the warehouse from the parking lot as well TLIO507C Plan and manage security procedures February 2008 Version 1 Page 15 of 28 Driver s Lounge Break Room etc To get to this lounge area the drivers may have to walk all through the warehouse Look at the tracks yellow marked pedestrian areas to see where they might walk Everything along these routes is at risk It is important to restrict movement in your warehouse Don t let people just go wherever they want Driver s should not be distracting workers from there job If possible lay out your warehouse to move visitors guests or drivers to a lounge area without any access to inventory If not strictly instruct them on where they are expected to walk through your facility and make sure they stick to it Failure to obey procedures drivers should be removed from the warehouse and not allowed on site again Managers must ring there supplies and agents and advise immediately Rest room Location Most companies allow drivers to use the workers rest rooms To reach it the drivers have to walk through the warehouse Workers lockers are located near most restrooms This puts your goods as well as workers personal items at risk of being stolen Just because people are dropping off or picking up shipments doesn t mean they are free to wander around Many companies dealing with long haul suppliers have built toilets and showering facilities to stop drivers walking through warehouses It s best to keep unauthorised people out of the warehouse or within a strictly limited path if they must be inside There is usually no reason for someone other than your employees to be in your shelving or storage racks with access to stored items Bushes and Foliage Bushes shrubbery small bushes and foliage grasses are good hiding spot for things stolen out of the warehouse especially when they are near a door Remove the bushes or lock the doors to curtail this avenue for thieves TLIO507C Plan and manage security procedures February 2008 Version 1 Page 16 of 28 Writing reports on security incidents Reports on security incidents emergencies should be written in line with your company and statutory requirements These reports will usually have all details of the incident emergency recorded I e Date of report Date of security incident emergency Time of incident emergency Place Names of people involved Witnesses to the incident emergency Details of the incident Signed Dated TLIO507C Plan and manage security procedures February 2008 Version 1 Page 17 of 28 TLIO507C PLAN AND MANAGE SECURITY PROCEDURES TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS The student will be required to demonstrate competence in practical demonstration observation question answer and role play situations incorporating verbal questions and written work including completing workplace forms either to the Box Hill Institute Trainer or Supervisor under the guidance of the Trainer Element of competency 1 Assess security risks 2 Specify security requirements 3 Implement security plan 4 Monitor and review system performance 1 Why do you need security procedures 2 What are electronic security devices 3 What do you check when a delivery vehicle arrives to be unloaded TLIO507C Plan and manage security procedures February 2008 Version 1 Page 18 of 28 4 How do you Harden the target 5 Why is it important to count all returned stock 6 As a manager of a warehouse what are some of the common sense measures to improve security 7 Explain why it is important to hire the right staff for your warehouse 8 Explain the need to conduct a cyclical count on high turnover stock TLIO507C Plan and manage security procedures February 2008 Version 1 Page 19 of 28 Writing reports on security incidents Report on security incident where you have seen a driver attempt to steal a box of goods cigarettes You told him to put the goods on the ground and leave the warehouse Make a report to your manager and make recommendations about improving security for other drivers Include the following details in your report 100 words Date of report Date of security incident emergency Time of incident emergency Place Name of driver or transport company Witnesses Details of the incident Signed Dated Assessment task Prepare a detailed written security report for your warehouse that identifies area where security can be improved Students draw the areas of security improvements on the warehouse map provided Form groups of 5 students each and discuss about security risks As a group list security requirements to the class In your own words write at least 150 word report on the improvements you will make to your warehouse Draw your final improvements on the map provided TLIO507C Plan and manage security procedures February 2008 Version 1 Page 20 of 28 North South West East TLIO507C Plan and manage security procedures February 2008 Version 1 Page 21 of 28 ASSESSMENT MODE A Oral questioning Trainee name Name of Workplace RTO Trainer name Unit s of competency TLIO507C Unit Name PLAN AND MANAGE SECURITY PROCEDURES Date of training assessment visit Instructions In addition to written answers provided above the trainee is required to provide verbal answers to the following questions that will be asked by the RTO Trainer Read the questions prior to the Trainer s visit and be prepared to answer them obtaining help where necessary Did the trainee satisfactorily answer the following questions YesNo 1 Why do you need security procedures 2 What are electronic security devices 3 What do you check when a delivery vehicle arrives to be unloaded 4 How do you Harden the target 5 How are security breaches reported 6 How do you deal with security breaches The trainee s underpinning knowledge was Satisfactory Not Satisfactory Notes comments Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 RTO Trainer signature Trainee signature Date of assessment TLIO507C Plan and manage security procedures February 2008 Version 1 Page 22 of 28 ASSESSMENT MODE B Skills observation checklist Trainee name Name of workplace RTO Trainer name Unit s of competency TLIO507C Unit Name PLAN AND MANAGE SECURITY PROCEDURES Date of training assessment visit During the demonstration of skills did the trainee YesNoN A Records of security breaches thefts and damage are reviewed to identify past security incidents Assessment of potential risks to the security of stock personnel facilities information and equipment are made considering both internal and external factors Relative risks from a range of sources are assessed and compared with existing security measures Discrepancies between identified risk and current security processes are noted Decisions and adjustments to security equipment facilities and services are made based on risk assessment in relation to benefits to the organisation Security organisational arrangements are documented and implementation strategies are established A finalised security plan including performance indicators is prepared in accordance with workplace requirements and circulated for feedback prior to implementation Questions and feedback from stakeholders are responded to promptly and where appropriate incorporated in the plan Priorities for implementation are identified and management and workplace personnel are informed Competency needs for the work are identified and staff allocated and or trained and assessed to meet those needs Equipment and facilities are allocated and or obtained Workplace personnel and equipment are organised to meet requirements ensuring that work loads are balanced and other workplace activities are met Workplace security policies and procedures are amended and trialled to improve performance Operating procedures and methods are explained to workplace person